Building Automation Knowledge Base

Issue Report when previewed appears in a very small square on the screen with unreadable characters. Environment All versions of I/Net Software. Cause The default printer is set to a badging printer. Resolution To resolve this issue the following steps should be followed: 1. Check the Printer Setup for Seven Reports. 2. In the Design Tab, right click on left side of the Report Designer to display the context menu. 3. From the context menu click Design > Printer Setup. Using the Printer Setup dialog select the appropriate printer or select "No Printer" option in the upper left corner of the dialog

Issue Does the database file for a ProView display vary in size based on the amount of programming done to it with Niagara R2? Environment Niagara R2 all versions ProView Cause Observation:  A backup of an empty ProView display and a backup of a ProView display programmed with 30+ screens and dozens of bindings produced the same file size:  49 kB. Resolution No. A backup database file from any ProView display, using the Niagara R2 wizard, will be 49 kB in size, whether the display is empty or has been extensively programmed.

Issue Attempting to start I/A Series G3 Workbench generates the following error: Exception in thread "main" java.lang.NoClassDefFoundError: com/tridium/sys/Nre Caused by: java.lang.ClassNotFoundException: com.tridium.sys.Nre         at java.net.URLClassLoader$1.run(Unknown Source)         at java.security.AccessController.doPrivileged(Native Method)         at java.net.URLClassLoader.findClass(Unknown Source)         at java.lang.ClassLoader.loadClass(Unknown Source)         at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)         at java.lang.ClassLoader.loadClass(Unknown Source)         at java.lang.ClassLoader.loadClassInternal(Unknown Source) Environment I/A Series G3 Workbench (all versions) Cause The software is unable to locate class files provided within the baja.jar file.  The baja.jar is missing from the Niagara G3 module folder. Resolution Re-install Niagara and verify the path for installation is correct.  If this does not correct the issue, manually copy all files from the I/A Series G3 installation CD module folder into the appropriate modules folder on the target computer.

Issue A SigmaX Doctor report indicates category A errors similar to:- UNC = 92 Object No. = 97 INDEX.REC ERROR Index entry does not have a matching point file entry UNC = 92 Object No. = 98 INDEX.REC ERROR Index entry does not have a matching point file entry Environment Sigma SigmaX Doctor Index editor Cause This error indicates that although an Index entry exists in the database the Outstation pointfile does not contain the object. This is typically caused by objects being deleted in the field from a technicians laptop and then subsequently the outstation pointfile has been uploaded to the server leaving the index on the server still containing the objects deleted in the field. Resolution Once it has been verified that the objects should indeed not exist, the orphaned index entries can be deleted using the Doctor index editor. Please note that there is no undo function or prompting in this utility, you need to be extremely careful and always ensure that you have a backup before proceeding. From SigmaX open the Doctor utility Run the Index editor Enter the UNC and object number (with the pipe character between) you wish to search for in the "Find" area e.g. 92|97 for UNC 92 object 97 Click "Point" in the Find area and you should be taken to the line in the index file that contains this object Enter the Index editor password in the "Edit" area, password is IE Click the delete button Repeat steps 3-6 for additional entries Click the index.bin button when complete to create a new index.bin file and close down the Index Editor Run the Doctor Error check again and verify that the issue is resolved.  

Issue Wants to run old UNC-600 station as an enterprise server but the license does not include LON.  How do you order it? Environment I/A Series R2 Enterprise Server I/A Series SoftJace Cause Customer wants to migrate a UNC-600 station to an enterprise server.  The UNC-600 was already providing the needed database services so the station cannot be directly moved to a UNC.  Even without the database service, the station may be too large for one UNC-520. Resolution Tridium does not make the LonWorks license available for the Enterprise Server or for the SoftJace.

Issue I/A Series G3 Enterprise Network Server (ENS) learned proxy point does not properly inherit the maximum override duration facet setting configured point or points at the ENC.  Environment I/A Series G3 versions 3.5.xx and earlier Cause The mechanism within the core G3 software that controls the inheritance of the maxOverrideDuration facet for a learned proxy point was not added until 3.6.31. Resolution Upgrade the I/A Series G3 Enterprise Network Server (ENS) and ENC to version 3.6.31 or higher.

Issue Support for LON "File based CPT products" Environment LON CP CPT SCPT UCPT Cause Downloads / Uploads to the Roombox LON, and other "File based CPT products" fail. Resolution The Roombox controller uses the File based CPT's, and StruxureWare Building Operation does not support this, this means that uploads / downloads will always fail. SCPT is an acronym for Standard Configuration Parameter (Types). UCPT is an acronym for Used (defined) Configuration Parameter (Types). CPT is an acronym for Configuration Parameters (Types). (Both SCPT and UCPT).   In the LonWorks technology it’s possible for the Vendor of the device, to implement these variables in three ways: As NV's (network variables) As “DMA type variables”, (meaning they just reside in the devices flash memory at known addresses) As “File Type” variables, (meaning they are located inside a logical file in the device)   StruxureWare Building Operation can handle type 1 and 2 above. But not type 3 at the current release (1.5)..   There is a fairly easy way to determine this, which is from the device’s XIF file. If the XIF file contains these variables, (or at least the two first), then the SCPT's / UCPT's in this device ARE implemented as File type variables, and StruxureWare Building Operation can’t handle them. nviFileReq nvoFileStat nviFilePos Most of the devices having this, are using Loytec’s chip, so typically this can be: Lvis, Linx and many gateways from Loytec., but there are other products to. These devices are not easily commission in StruxureWare Building Operation. However Product Support Services can assist you to edit the XIF file, so that the device can be commissioned. Note - The SCPT's / UCPT's will be removed from the device, so these will not be visible (and of course not changeable) from StruxureWare Building Operation. Access to NV's will be as normal.

Issue Reloading a controller causes AccDataServices crash after controller is reset. Creating controller that is offline does same as above. Environment CyberStation Cause ControllerStatus/InfinetStatus EventNotification configured to Email/Page on alarm but MS Outlook has not been installed on the machine. Resolution Edit the EventNotification and de-select the email/page on alarm in the actions tab and the recipient list. OR Install MS Outlook

Issue Access Control Button not visible on the Toolbar. Environment All versions of I/Net Software. Cause The check box that enables access control in the configuration editor has been unchecked. Resolution To resolve this issue, the following steps needs to be followed: 1. Right Click on I/O Server, select the Configure link and modify the active configuration. 2. In the configuration editor, there is a radio button next to Enable Access Control. 3. Check this box, click on the Okay button, click on the make active button and close I/Net and I/O Server. 4. Restart I/Net and I/O server again, log in and the Access Button should be available now.

Issue What hardware platform can be used to replace the I/A Series R2 UNC-600 or UNC-610? Product Line TAC IA Series Environment I/A Series R2 UNC-600 UNC-610 Cause The I/A Series R2 UNC-600 and UNC-610 are obsolete and can no longer be repaired. Resolution The JACE-NXT (TRD-NXT-R2) can be considered the replacement for a UNC-6xx. The JACE-NXT includes (2) 10/100 Mb Ethernet ports and (1) RS-232 port, one isolated RS-485 port, one FTT-10A LonWorks interface, four USB ports, a 250 GB hard drive and includes a Windows XP Embedded operating system. Similar to the UNC-610 the JACE-NXT supports LonWorks and BACnet Ethernet / BACnet IP. Legacy driver support includes GCM, ASD, and DMS. Note: The JACE-NXT will not directly support BACnet MSTP or MicroSmart devices. The JACE-NXT requires installation of R2 Release 2.301.532 or higher. TRD-NXT-UI (Web Browser Support) TRD-NXT-UPS (Optional UPS - includes UPS unit and battery)

Issue Why doesn't the Known Occupancy Count (KnownOccupCount) number increase when Personnel enter the Area. Product Line Andover Continuum Environment Continuum Access Control Continuum Cyberstation Cause The Known Occupancy Count shows the current number of personnel in the given Area. The doors within that Area must have both Entry and Exit readers for this number to be incremented when people enter and decremented when people exit. Resolution The Known Occupancy Count will not function with Entry only doors. Both Entry and Exit readers are required on the doors within the Area.  

Issue TreeTech 3.1 is installed on a Windows 7-32 bit computer.  After receiving the unlock code and entering it, a pop-up error window appears stating "Cannot Access Registry". Environment TreeTech 3.1 Windows 7-32 bit Cause The Windows user account was not configured for a password. Resolution Modify the Windows user account to ensure it has administrative rights and that it has a non-blank password.

Issue The V395-1 is obsolete and no longer available Environment V395: 7319501000 7319505000 7319509000 7319513000 7319515000 7319519000 V321: 7312153010 7312157010 7312161010 7312165010 7312169010 TAC Forta Cause The V395 valve is obsolete and no spare parts or direct replacement valves are available. Resolution The closest suitable valve is the V321 with a Forta actuator. The "A to AB" measurements are the same, but the "A-AB centerline to B flange" is different. Double check the data sheets for more information and details. Keep in mind that V395-1 is PN25, while the V321 is PN16.

Issue Sensor DEGA is obsolete and no longer available for ordering. Environment DEGA: 00690080 00690543 00691544 00090563 STC300: 006920041 006920061 006920021 Cause Strap-on temperature transmitter with 4-20mA output signal Resolution The STC300 series sensor is replacing the DEGA series. Make sure to choose the appropriate sensor range for your application.

Issue How many LIPs can be used in Plug and Play mode when used in a Vista classic network Environment Loytec LIP's configured in plug and Play mode on a LNS network. Cause A limitation of 5 LIPs can be used on the Plug and Play mode on a single LNS network Resolution Select LIPs with the additional LON ports to allow your database to fit into 5 LIP limitation.  The options to enable a larger system than 5 LIPs are listed below: Use a network management tool like NL220 or LonMaker to configure the LIPs as routers. Purchase another NIC852 license and create another LNS network with a separate LIP as a config server.

Issue Is there a limit on the number of action steps for a sequence? Is there a memory limitation on the number of action steps for a sequence? What prevents me from adding any more than 13 steps to a event sequence?  Environment I/NET Seven - Event Sequences Cause Due to memory limitations, if using any of the Output commands, you are limited to only use 12 lines items per event sequence instead of the normal 18 line items per event sequence. An allocation of 128 bytes of memory is allocated for each sequence, adding an action sequence to a point requires 8 bytes of memory plus additional bytes for each action defined in the sequence. The memory required for each event sequence action is shown in the table below.  The system will notify you when this memory limitation is reached via this "Sequence to complex" error. Action Memory Required Start Start with Lock Stop Stop with Lock Lock Door Lock Door with lock Inhibit alarm Enable alarm Event Unlock 5 bytes Output Output with Lock 9 bytes Skip if Zero Skip if Non-Zero Unconditional Skip 6 bytes Resolution If your are using only the "Output with Lock" or "Output" event sequence action in one sequence, only 12 lines are allowed.  If more lines are required, the SKIP command can be used to connect as many sequences (maximum of 64 per controller) as required.

Issue Why does only one Exception mode work in TAC Xenta 121-FC/HP, even if the conditions for more than one Exception mode is fulfilled? Environment TAC Xenta 121-FC, TAC Xenta 121-HP Cause In TAC Xenta 121-FC/HP, with system program version up to 1.25, only one Exception mode could be active at the time. It will always be the exception mode with the lowest number that will be activated. For devices with system program version 1.26 and above, more than one Exception mode could be active. Resolution If the conditions for more than one exception mode are fulfilled, only the exception mode with the lowest number will be activated, for system program version up to 1.25..

Issue Is the Ethernet id (MAC address) of the CX controller used in communication? Environment All CX master controllers CX9900 CX9640 CX9702 bCX4040 bCX4000 CX9680 ACX5740 ACX5720 Cause Documentation Resolution The Ethernet id of InfinityControllers is not actually used during communication, the id is saved to the database for informational purposes only. The id is saved to the database when the controller is first created and commissioned, if the controller is then replaced it is possible to have a mismatch between the value of the Ethernet id in the database and the live value as read from the controller. This mismatch in the Ethernet id can be corrected or safely ignored. It does not have an effect on system operation either way.

Issue Installing an updated I/A Series G3 license does not enable options updated in the new license. Environment I/A Series G3 Workbench or G3 Enterprise Network Server (all versions) Cause When installing a new I/A Series G3 license, it may be necessary to restart the NiagaraD service before the updates contained in the license take effect.  This issue is most often noticed when a demo license update is installed after the previous demo license has expired. Resolution After installing an upgraded license, regardless of whether the license was installed automatically from the license server or manually, stop and restart the NiagaraD service.  The NiagaraD service can be restarted either from the Windows Services control panel applet or by using the Install Niagara Platform Daemon.

Issue I/A Series R2 Soft JACE - Unable to select and define as a Soft JACE during the installation process on a Windows 7 32-bit operating system. Environment I/A Series R2 Soft JACE (build 529 or higher) Cause The I/A Series R2 installation utility does not recognize the Windows 7 operating system as a platform for the Soft JACE and bypasses the associated Soft JACE selection screen. The software is properly installed, however the licensing mechanism is unable to use the R2 Soft JACE dongle. Resolution Continue the installation of the I/A Series R2 software (as would be similar to installing the R2 Enterprise Server). Upon start, the software will generate a standard host ID (xxxx-xxxx).  Note: The I/A Series R2 Soft JACE license dongle will not be used. Fill out the associated I/A Series R2 Soft JACE license form with the new host ID and jobsite information. Forms can be found on both the iPortal and The Exchange Download Center websites. iPortal https://iportal2.schneider-electric.com  - Login and navigate to Tools & Support > Tools and select Manage Forms. The Exchange Extranet - IA Series R2 License Forms v6.6 - 112013 The license request can be emailed to the following address.  IASeries.License@schneider-electric.com   *Note (added September 2018) - The I/A Series R2 Product LIne has been discontinued and it is no longer possible to request or generate and I/A Series R2 licenses. Refer to PA-00458 I/A Series R2 Licensing.