Building Automation Knowledge Base

Issue Setting up an Alarm Notification class separate from the default Notification Class 0. Environment Niagara R2, Enterprise Server, UNC-410, UNC-520 Cause Do not want to send all alarms to Email Recipient. Resolution - Setup a new Notification class and assign it to the alarms you want emailed. - Link the output of the Notification class to the input of the MailRecipient. - Go to the Alarm Setup tab of the objects you want emailed and set its notificationClass property to that of the Notification class you just added. . Only the alarm associated with the added Notification Class will be emailed.  

Issue Vista central time chart and TAC Xenta Server  time chart - what happens when communication between Vista server and TAC Xenta Server is lost When is TAC Xenta Server time chart updated from Central time chart? Central time chart overwritten from TAC XBuilder Environment TAC Xenta 731, TAC Xenta 721, TAC Xenta 711, TAC Xenta 701, TAC Xenta 511. TAC Xenta 527, TAC Xenta 555 TAC XBuilder  TAC Vista Cause The Xenta Server only knows about its own time objects that is defined in XBuilder (or TSCHI in Menta). There are no synch between the central chart and the local time object. If you download the project from XBuilder, times defined from the central chart will be overwritten. To avoid this you have to perform a Get from Target before download, or you have to open the central time chart again and click ok to update the local time object once again. Resolution When you change a time in a central time schedule the change gets written down to the TAC Xenta Server time object the same way as a manual update. After the correct time has been set in the TAC Xenta Server time object,  from the central time chart,  the controller will operate using these times until it gets new information. It does not matter if the connection to the TAC Vista Server is lost. To perform get from target: In TAC XBuilder go to Project > Get from target Select "Get online changes" Click OK

Issue Can not save a PE Program in Continuum controller. Environment Cyberstation and CX controllers BasedOn and Case statements Cause Not all keywords and functions are supported in all controllers. Resolution When using keywords and inbuilt Plain English functions always verify it is supported by the controller you are using. The "Select CASE" statement is only supported by the Cyberstation programs, if programming a controller use the BASEDON function that has a similar format and is supported by all controllers.

Issue Aside from the recommended models from B&B Electronics, can Model # 485OT9L be configured to work with PSI 4.1? Product Line TAC IA Series Environment PSI 4.1 Network 8000 ASD devices (Microzone II, MicroFlo II) Cause On a jobsite and the only model available is the 485OT9L. Resolution It can work by using the following settings for the on-board configuration switches: Switches 1-4:  19200 baud (SW1=off, SW2=off, SW3=on, SW4=off) Switch 5:  Echo off (SW5=off) Switch 6:  Half-duplex (SW6=on) Switch 7:  Half-duplex (SW7=on) Switch 8:  Term Resistance (SW8=off) Jumper 1:  JP1=SD Note:  Model # 485OT9L was discontinued by B&B Electronics in Sept. 2011

Issue In the 'Make/Edit Badge' dialog of the personnel manager/editor, selecting 'Capture Photo' but nothing happens. USB camera device works fine from an application other than Continuum. Environment CyberStation Cause The photo image source has not been properly selected. Resolution In the 'Tools' menu select 'Set Photo Image Source' menu item then select the camera device and click OK. Clicking the 'Capture Photo' button works once the camera has been selected as the source.

Issue Immediately after conversion from 9900 to 9680 an attempt to edit a system variable from the Continuum Explorer causes an access denied error Environment CyberStation CX9680 Cause Conversion process was not completely successful Resolution In the Continuum Explorer change the controller type to 9681, when the warning comes up that this is irreversible click OK Change the controller type backup to 9680, when the warning comes up that this is irreversible click OK

Issue Can two (or more) OPC servers be configured to get information from the same Continuum system? Environment CyberStation OPC Server Infinity CX controller. Cause General configuration Resolution Yes, multiple OPC servers can be configured to get information from the same Continuum system. It is recommended that each OPC server runs in its own computer and uses a different CX as its primary controller.

Issue Can an AS or ES also send a SNVT to the bound device, even though the value itself hasn't been updated? Environment AS or ES with bound SNVT to send Cause Just to be clear, a TAC Xenta will send out a bound SNVT's value if it has been updated or by period. For the AS or ES, can it also send a SNVT to the bound device, even though the value itself hasn't been updated? Example: a SNVT_switch that is 100,1... it then writes 100,1 again. Will the SNVT be send again, as it's actually updated, even though the value hasn't changed?  Resolution For devices it shall be send again in StruxureWare Building Operation 1.0 or 1.1. In StruxureWare Building Operation 1.3 is going to be send always.

Issue What can be displayed in an OP7? Can signals from programmable Xenta (Xenta 401, Xenta 301, Xenta 302, Xenta 281, Xenta 282, Xenta 283) be monitored/changed from OP7? Environment TAC Xenta Server (Xenta 701, Xenta 711, Xenta 721, Xenta 731) TAC Xbuilder TAC Xenta 401, Xenta 301, Xenta 302, Xenta 281, Xenta 282, Xenta 283 Cause This is a way to display values from a Xenta server without using a PC Resolution The OP Tree contains all possible pages (not Graphics) and values that can be generated from the Xenta 700 web pages: • Values pages • Alarm pages • Time Object pages • Trend Log pages • Variables • System variables • I/O signals Any type of signal that can be displayed on either off these pages can be displayed in OP7

Issue SQL Server or SQL Express errorlog files can reveal what is the health of your site Environment I/NET site with Full SQL or SQL Express installed for the database. Cause Ensuring processes within SQL are completed successfully. Errorlog file is so large it is filling the Hard Drive. Resolution View the SQL Server error log to ensure that processes have completed successfully (for example, backup and restore operations, batch commands, or other scripts and processes). This can be helpful to detect any current or potential problem areas, including automatic recovery messages (particularly if an instance of SQL Server has been stopped and restarted), kernel messages, or other server-level error messages. View the SQL Server error log by using SQL Server Management Studio or any text editor. For more information about how to view the error log, see How to: Open Log File Viewer. By default, the error log is located at Program Files\Microsoft SQL Server\MSSQL.n\MSSQL\LOG\ERRORLOG and ERRORLOG.n files. A new error log is created each time an instance of SQL Server is started, although the sp_cycle_errorlog system stored procedure can be used to cycle the error log files without having to restart the instance of SQL Server. Typically, SQL Server retains backups of the previous six logs and gives the most recent log backup the extension .1, the second most recent the extension .2, and so on. The current error log has no extension.

Issue How to Take a Controller to boot from the I/NET Host workstation Environment I/NET PCU DCU Cause Performing a station restore or bin file restore fails. Resolution In I/NET Select Edit>Host Computer>Software Restore Select the Controller you wish to take to boot Select the checkbox marked "Software" Click OK When the software download reaches 10% of the total size click Cancel You can verify the controller is in boot by attempting to connect to it, or by using netcon Repeat steps 1-4 to allow the bin file to completely load before using the controller Make sure you do a station restore to the controller after the "Boot" process

Issue Are there any STD100 spare parts available for ordering? Environment 5123002010 STD100-50 5123004010 STD100-100 5123006010 STD100-150 5123008010 STD100-200 5123010010 STD100-250 5123012010 STD100-300 5123014010 STD100-400 Cause Lost or broken parts needs replacement Resolution No spare / replacement parts are currently available for ordering.

Issue Knowing which License to purchase when upgrading various scenarios. Environment TAC Vista License Cause Upgrade licenses are only available when a previous installation of Vista existed. Resolution When performing a major version upgrade to a Vista site, a new or upgrade license will need to be purchased depending on the scenario. While minor version upgrades are free. See below. For major revision changes, for example from 4.x.x to 5.x.x, Upgrade Licenses cannot be purchased. Need to purchase "Brand NEW" Vista Licenses. For minor revision changes, for example from 5.0.x to 5.1.x, Upgrade Licenses can be purchased. For minor updates, for example from 5.1.x to 5.1.8 no license upgrades are required. Note: When an upgrade license is used it can only be used for the same license type. An  example that is not available would be upgrading a Vista 5.0.x Standalone to a Vista 5.1.8 Manager license. The only upgrade license for this option would be Vista Standalone 5.0.x to Vista Standalone 5.1.8 Part numbers can be found in the Vista License Packages document.

Issue How to transfer values between Menta object within the same Xbuilder project Environment TAC Xbuilder Cause Sometimes there is a need to transfer values between Menta applications in the same Xbuilder. To do this you create an input in the receiving node. Resolution In Xbuilder open the Menta application that you want to read a signal from another Menta application Add a input block of the type the signal will be (II, RI or BI) save to  Xbuilder. Right click on the input in the system pane and select "select signal" Browse to the signal you want to transfer.

Issue Circuit board fixing posts broken. Environment Sigma BAS UNC532 UNC632 DNN IC Cause Upon receipt of a UNC532/UNC632/DNN/IC the circuit board is loose in the box, fixing posts sheared or broken.  Resolution One of the following options could provide a solution: -   Option 1: - Return the product under warranty.   Option 2: - Contact product support requesting the supply of replacement posts. Click here to email Product Support. In your email please provide the following information:  Name on purchase order. Name of company. Where the units were purchased. (Distributor name or direct from Schneider. Copy of order confirmation. Specification number of equipment effected. Number of units that have broken posts. Number of posts per unit found to be broken. It would help identify the cause, if you could also provide some information regarding the condition of the units packaging, and if packaged with other units, the condition of the main packaging overall.

Issue  Is there a easy way to manage Vista user accounts in many TAC Vista servers at same time?   Environment TAC Vista 5.1.7 Cause A user is a global object so if the Vista servers is in the same Vista network they should all have the same users. If adding or deleting a user in one Vista server the user will be added or deleted in all Vista servers.   Resolution Connect the Vista servers in a Vista server network.

Issue Unable to display Traditional Chinese characters when accessing graphics in an ENC via a web browser Does I/A Series G3 provide non-English language support? Environment I/A Series G3 Enterprise Network Controller (ENC). Cause I/A Series G3 provides non-English language support by use of lexicons. Lexicons are identified by Java locale codes, such as “fr” (French) or “de” (German). The lexicon 'Zh' was not installed into the ENC. Resolution I/A Series G3 provides non-English language support by use of lexicons. Lexicons are identified by Java locale codes, such as “fr” (French) or “de” (German). The lexicon 'Zh' is for Chinese. This needs to be installed into the ENC. Open the ENC Platform. Expand Platform and go to the 'Lexicon Installer'. Click on the 'Install' button, select the lexicon folder you need and click 'OK'. The selected lexicon is now installed in the ENC.   * This article may apply to issues with other languages and not just Traditional Chinese.

Issue Need to know minimal CyberStation user rights for security guards to be able to see video in a VideoLayout object launched from Pinpoint. Environment CyberStation VideoLayouts (as opposed to VideoMonitor) Cause When trying to give security officers the right to click on a graphic object to open up a video layout. What Continuum security rights do they need to do this? Resolution Tested with v1.93. The minimal rights (keys in the Security editor application) to see video in a VideoLayout appears to be the following: 1. Run Graphics Editor. 2. VideoServer, View . 3. VideoLayout, View 4. VideoLayout, General Page You need a hotspot on a menu page to open a Pinpoint graphic. That graphic has a button to open a VideoLayout.

Issue Does ReportCmdLine.exe interact directly with network mail services.  Does ReportCmdLine.exe function the same as selecting the email delivery icon on the report toolbar? Environment CyberStation ReportCmdLine.exe Exchange Reports Email Delivery Cause The ReportCmdLine.exe and manual report delivery do not function in precisely the same way.    Resolution The ReportCmdLine.exe has no interaction with mail services whatsoever.    What ReportCmdLine does is it notifies the report object that the report should be created in the form of an email, or a file, or both.  The effect is similar, though not precisely the same as opening the report object and selecting the Email button on the tool bar.    These two actions, i.e. sending a report email by selecting the report email button or by using the ReportCmdLine argument 3, differ in the following way.  Report Email button: The Report Email button creates an email that must then be sent manually.    ReportCmdLine.exe When the report object receives the email argument from the ReportCmdLine.exe it creates an email in the Outlook Outbox.  In either case the email is not sent until, in case of the Report email button, the operator selects the send button on the report email or, in the case of the ReportCmdLine, Outlook is launched upon which it can move the email from it's outbox to the sent mail box.  These operations are handled by the report object.  ReportCmdLine plays no part in this beyond passing on the argument.  In either case you need a mail client that supports Enhanced MAPI protocol (IOW/ Outlook) on the same Continuum workstation otherwise the report email will remain in the OutBox and will not be sent until Outlook is launched.

Issue Forgotten or deleted default password. Product Line TAC INET Environment All versions of I/NET Seven Cause Users either delete the default password and then forget what theirs is and is unable to log into the system. Resolution To resolve this, the following steps need to be followed: Close I/NET and I/O Server Open up DBCreate and choose the option to back up the database. Put the backup database on the ftp site so that engineer can get to it. They would then reinsert the default tac/dacs password back into the database. Place it back on the ftp site so that the customer can retrieve and restore it back on the system again.