Issue Only one of the readers on a 7920 DPU works Environment 7920 DPU Cause If you have defined one door in the DPU 7920, and the door’s Exit Reader parameter is set to anything other than "NO," then the second reader port automatically becomes the exit reader. Resolution If you have defined two doors in a DPU 7920, neither door can have an Exit Reader defined.

Issue What code do I use on the HHC to set the Tap emulation? Environment Handheld Console Cause Setup Tap emulation. Resolution To set up Tap emulation: Press code 90 Press [ENTER] Press the [INC] or [DEC] to toggle through 78010, 78035 or 78061 Tap emulation. To set the baud rate for Tap emulation: Press code 91 Press [ENTER] Press the [INC] or [DEC] to toggle through the available PC port baud rates. The baud rate is typically 9600 if connected to a host PC. Refer to the appropriate controller TCON for more information.

Issue What considerations should be given to I/NET SEVEN and ID Works during the setup procedures? Environment I/NET Seven DataCard ID Works Cause Some best practices when considering implementing DataCard ID Works during setup with I/NET Seven.  Resolution Consider the following suggestions as you configure your ID Works project for use with I/NET Seven: Keep Image Path Short When you create a project that will be accessed from PC’s across a network, keep the image paths as short as possible. Long images paths accessed across the network can slow the performance of your Video Badging system.   Define a "UNC" Image Path In a network, the Universal Naming Convention (UNC) is a way to identify a shared file without having to specify (or know) the storage device on which it resides. This type of path will allow ID Works users at different machines across the network to successfully retrieve image files. Please refer to the DbCreate chapter in the I/NET Seven “Getting Started” guide for more information about UNC paths.   Store a Project's Images at a Single Location An ID Works project does not allow you to store images in multiple locations. Therefore, if you assign images to individuals from within I/NET Seven, ensure that each image is stored at the single location used by the ID Works project.   Rules for Multiple Image Location If the site requires multiple Image locations. It requires an ID Works Project defined for each image location. Note these Projects can be of the same design, however, the file name of the project must be different.

Issue What considerations should be given to I/NET Seven Promotion? Environment I/NET Seven Cause When Promoting or Demoting a File Master or Workstation you have to wait for the process to finish before closing out of the I/NET system. Below is a description of the area of the process that might cause you this problem. Resolution Between the next to last "I/NET Seven Balloon" is displayed and the final "Balloon" is displayed is a long pause without any appearance of any "Balloons." Do not stop or close out of the I/NET Seven system; wait at least for 5 minutes to make sure the last "Balloon" is displayed. The File Master Icon, on the bottom task bar, should turn a cyan blue and then back to gray. This is a good signal that the SQL is finished updating.

Issue US Robotics 56k V92/V90 Modem Settings (Non - NPR Dial) Environment I/NET site with need for Modem Cause What are the US Robotics 56k V92/V90 Modem Settings (Non - NPR Dial) settings? Resolution DIAL = TONE B0 F1 M1 X0 BAUD = 9600 PARITY = N WORDLEN = 8 &A0 &B1 &G0 &H0 &I0 &K0 &M0 &N6 &P1 &R1 &S0 &T5 &U0&Y1 S00=001 S02=043 S03=013 S04=010 S05=008 S06=004 S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000 S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001 S41=000 S42=000 Set the configuration at the Host Modem and site Modem to the same configuration as shown above. Take out any initialization strings you may have added in windows “ Phone and Extra Settings” dialogue. Select “Change Default Preferences” in the same dialogue and change the defaults to port speed 9600, Data Protocol to Standard EC, Compression disabled, and Flow Control to none. Make sure in the Modem properties dialogue to Maximum Post Speed is set to 9600 baud. This needs to be performed for the Host Modem and Site Modem. Switch settings 1, 5, 6, 7 are in the “UP” position. Note: Non - NPR Dial Note: US Robotics 56k faxmodem V92 and V90 standard technologies PN:USR5686E

Issue Deny Entry Select transaction / message received when using Secondary Schedules. Environment I/NET Seven DPU Controllers 7910 7920 1284 Cause To use any of the features, listed below, requires that the DPU be a 7920 w/ MIP board or the SCU1284. 7910 and 7920 w/o MIP board will still work with the I/Net system but they cannot use these functions.  The host prevents the download of these features to any DPU revision prior to 3.10. Feature 1: Secondary schedule. Feature 2: Shift management. Feature 3: Extended elevator control to support up to 79 floors.   Resolution Secondary Schedules can only be implemented on 7920 (Mipped) 48K boards. If a Secondary Schedule is set up for an individual on doors that are controlled by a 7920 DPU that use the standard EPROM chip, a “Deny Entry Select Message” will be generated in the Transactions. If 7910s are present then the same above rule applies.

Issue File Equalization not working even though I/NET indicates Equalization is online. A balloon message pops up saying that Equalization is Online but the data is not shared between Client and File master. Environment Windows XP I/NET Revision1.10 - 1.14 Cause There is an issue with Equalization when using Windows XP as File Master and Clients with I/NET Seven Revision 1.14. Once a Client is connected to the file master, a balloon message pops up saying that Equalization is Online, but it never gets the snapshot from the File Master.  Resolution To correct this issue the following will apply: Verify that the user has full access right on their Windows user Password. Go to My Network Places, Right Click and select Properties. Select the Advanced Tab, verify that there are no checked boxes for the Firewall. Go to Administrative Tools, Local Security Settings. Local Policies, Security Options, Locate the policy "Network Access: Sharing and Security Model for local Accounts" Change the security setting to "Classic – local users authenticate as themselves". Apply changes, shut down and restart the PC.

Issue Printing a recently modified badge results in an error message: "This is not an active card." Environment ID Works 4.0 I/NET rev 1.1x Cause Making a change to an existing badge, data, or picture. Resolution Any time an existing badge, data, or picture is changed, these changes must be saved to I/NET before printing the revised badge.

Issue Sunrise/Sunset Time Schedules I/NET Seven rev 1.xx and 7780 Lighting Controllers. Environment I/NET Seven 2.30 and lower Model 7780 DLCU Firmware 5.09 and below. Cause There was an issue in I/NET 2.3 and lower where the Time Schedule for Sunrise and Sunset would not work on 7780 Lighting Controllers. Resolution To work around this issue in 2.3, these steps should be followed: Go to the Resident IO Point that is controlling the Lights. Go to the TS Extension and Modify. Add a Start action on #3 at midnight. This would re-enforce the timer to start again. This has been corrected in firmware release 5.10 for the Model 7780 DLCU (Firmware release with I/NET Seven 2.31). To eliminate the issue, and upgrade will be required.

Issue Door Transactions defined in the Door Editor are not dialing back to the host Environment I/NET Cause Only distribution group 1 messages will cause a dial tap to dial out. Keep this in mind if your system is configured to use the 7806x tap to report to a remote host. Resolution Ensure that all doors and reader points use group 1 for messaging.

Issue Someone held a door open and the "Door open too long" did not report the alarm, what could cause this? Environment I/NET Cause If you are running I/NET 2.2x version there could be three reasons for this. In the door editor, there is a new alarm point defined for the "DOTL" that needs to be populated. The other possible cause is, if the door is in the unlock mode, the "DOTL" will not alarm.  The door sense switch is not working correctly. If you are running I/NET 1.xx then the "b & c" answers could be the problem. Resolution If you are running I/NET 2.2x version there could be three reasons for this. In the door editor, there is a new alarm point defined for the “DOTL” that needs to be populated. Connect to the controller Select Edit>Controller Doors Modify the Door Change the DOTL setting to "Alarm"  The other possible cause is, if the door is in the unlock mode, the “DOTL” will not alarm.  Check the state of the doors DO point Change the door schedule so that the door will be locked The door sense switch is not working correctly. If you are running I/NET 1.xx then the b & c answers could be the problem.

Issue I have door points defined in the I/NET system, but they do not show up in the Door Summary page. What is wrong? Environment I/NET Access Control Cause As part of the Access Control database process, before any Door configuration can be done they must be saved within the SQL database, and more specifically within I/NET's Network Configuration. Within the Network Configuration, the Door Names can be different to the Point Names, its these Door Names that are then used within the I/NET Access Control Database. Resolution In addition to meeting all the door point criteria, the points must also have been saved in the Network Configuration Editor before they will appear in the door summary list.

Issue I tried to modify a door point and I/NET gives me the following dialog box explaining that any changes to the door extension will be stored in the SLI. What would cause this dialog box to occur? Environment I/NET Cause If the communication between the SLI and the DPU is currently unavailable, this will cause the dialog box to occur. Please note that once the communications between the SLI and the DPU have been re-established the stored changes will be sent to the DPU. Resolution Select Edit MCU configuration to verify communication failure Not any Red text, as these addresses are offline Troubleshoot and repair physical communications

Issue The Domain Name serves what purpose for the NPR? Environment I/NET NetPlus Router (NPR) Cause The Domain Name reflects the domain hierarchy. Domain names are written from the most specific (a host name) to the least specific (a top-level domain), with each part of the domain name separated by a dot. A fully qualified domain name (FQDN) starts with a specific host and ends with a top-level domain. For example, peanut.nuts.com. is the FQDN of workstation peanut, in the nuts domain, of the com domain. Resolution This field indicates the name of the internet or intranet domain the NPR is connected to. An example domain name is schneider-electric.com. If the NetPlus Router is connected to a private network, this field may be left blank.

Issue One of the established DPUs is now offline, but the other DPUs appear to be operating except the transactions have stopped coming to the host. Alarms and messages are still working. A DPU restore to the DPUs has been performed. QP has been checked, and the AC files have been repaired.. Environment DPU Cause In AMT, there is most likely a Failure to Download message. Resolution To correct the transaction symptom Go to the data directory of I/NET Look for a file named ACSAVE.TMC Delete it.

Issue Are the 012 NPR’s Broadcast UDP/IP packets utilized by the control network applications? Environment 012 NPR Cause The only Ethernet broadcasts that will be used are standard ARP broadcasts for normal MAC to IP address resolution. The NPR requires a static IP address assignment. Resolution No. The Broadcast UDP/IP packets are NOT utilized by the control network applications.

Issue Is there a specific type of printer used with a 7810 printer tap? Environment 7810 printer tap Cause 7810 printer tap is only compatible with serial dot-matrix or impact printers. Resolution It must be a serial dot-matrix or impact printer. If your printer is parallel, some manufacturers make and sell a serial conversion card.

Issue Is there a limit to the alarms, messages and transactions a printer tap will receive and print? Environment AMT Cause You cannot get them from another link that is Ethernet connected. Resolution It is limited to alarms, messages and transactions that originate on the same controller lan as the printer tap.

Issue NPR loses the program when AC power is Removed Environment I/NET NPR Cause On Board Battery Resolution You can either: Remove the cover and look at the green colored on board battery. It is located on the right side of the lower board, next to the upper board. Replace this battery Use a UPS power supply to prevent AC power loss Replace the device.

Issue Error: "Runtime Error 429.Active X Component Can't Create Object" While Running Exporter Reporter in I/NET 2000 Environment I/NET 2000 Cause OBDC Install Setup program has not been run. Resolution Run the ODBC Install setup program from the I/NET installation CD. \ODBCInstall\disk1\setup.exe.