Issue Graphics or Webpages not working in a Xenta 701 or 721.  They can be built and configured in XBuilder, but then when logging into the web interface, they do not appear in the menu. Environment Xenta 701, Xenta 721 Cause The Xenta 701 and Xenta 721 only have "Service Web" capabilities. Service Web means it is not possible to have any end-user web content, such as graphics, trend viewers, alarm viewers or value pages. To get access to end-user information, connect the Service Web controllers to TAC Vista and retrieve the full range of information. The Xenta 711 and Xenta 731 have the necessary support for "Custom Web." Custom Web means that the web interface is totally configurable in TAC XBuilder, the Xenta server configuration tool; navigation and all features for creating a full end-user web are available.   Modbus MicroNet I/NET WEB I/O Modules Support Xenta 280/300/401 Xenta 701       Service 10   Xenta 711       Custom 10 X Xenta 721       Service 20 X Xenta 731 X X X Custom 20 X Resolution If custom web is needed at the Xenta Server then a Xenta 711 or 731 needs to be installed instead of the 701 or 711. Another option would be to put Vista on top of the Xenta Server and build graphics at the HMI level.

Issue Do you have an issue with an MR-VAV where it is resetting itself every so often and in the Messages Window of AMT, an MCU Lost, and MCU Restore message is displayed for this address? Environment I/NET Seven Cause The main cause for this is power or grounding to the device, indicative of the messages in AMT. Resolution Verify that the power supply (XFMR) is correct and outputting the correct voltage to the device Verify that the device is grounded properly, with no strands of stray wire touching anywhere. Verify that the communication wires are terminated properly and free of interference. Clear all stats on the MCU Configuration/Station and verify that no bad CDRs are coming up again after all the above steps have been completed.

Issue The Webclient Pinpoint installation generates an error 'Object doesn't support this property or method'  when attempting to access a graphic for the first time from Internet Explorer. Webpinpoint may also try to keep installing. Environment Windows XP Windows 2003 Continuum 1.9x Cause Occasionally permission issues on a PC may cause the webclientpinpointsetup.cab not to copy to it's installation folder. Resolution Search the webclient PC hard drive for the file webclientpinpointsetup.cab (On the CD or Zip file - Continuum>Misc folder) Copy it to c:\program files\webserver\redist folder. Launch a graphic and then pinpoint will install properly

Issue Unable to set up a TTS100 Sensor on an MR88. Environment I/NET Controller with MR88 Sublan devices. Cause Hooking up a sensor on an MR88 and it is not reading the correct temperature on the Summary page. Resolution Verify that there is a 10K Ohm Resistor in the B Slot of the MR for the required point. Using an m=0.018 and b=-148, with counts of 0-255, since it is an 8 bit converter and Lookup Table #2 if it is on one of the Universal Inputs, or Lookup Table #1 if wired to the I/Stat port. It is connected to Red=Signal and Green=Ground.

Issue During the boot sequence of a Xenta Server the message "Unmap block xxx at remount" occurs. Environment Xenta 511 Xenta 527 Xenta 555 Xenta 701 Xenta 711 Xenta 721 Xenta 731 Xenta 913 Cause Sections of the flash drive are being declared bad and are being removed from the accessible drive map. This can be a natural pruning process of bad sections due to drive damage or that section exceeding the maximum number of writes. The amount of lost space is: # of pages * 2 bytes All hardware 2 Xenta Servers have 16mb flash drives, so it takes a large number of pages to be lost before significant space is lost and will impact performance of the unit. Resolution If the number of pages is low and is not increasing then the unit should function normally without any additional action. If the number of pages is exceeding 50000 or increasing rapidly, then have the Xenta Server repaired or replaced depending on its age.

Issue Various error when trying to login, cant open graphics Environment Vista webstation Cause Java errors i.e. When opening graphic error "Error: Click for detail" or Dynamic mode not functioning. Resolution Dynamic picture not working are most likely caused by wrong Java version. Vista 5.1.4 uses Java 1.6-17 but installing this version afterwards might causes other problem like "Error: Click for detail (various java code errors). This can be resolved by reinstalling the webserver again or check for the following. IIS use the wrong version of .NET. - Go to administrator tool and choose Internet information services. - Choose Web sites then Default Web Site - Right click on Webstation and choose properties - Go to the ASP.NET tab and make sure the version specified are 2.0.... Address used  HTTP://IP/defaultpage.aspx when it should be using HTTP://IP/webstation/defaultpage.aspx - Go to same path as above but instead of right clicking the Webstation right click on the tree above "Default Web Site" and choose properties. - Go to the tab Home directory and check local path it should be directed to wwwroot (see attached) Then write in the address HTTP://IP/webstation/ (might work if you try directly) There have always been problem in which order you install programs, it has been noticed that sometimes java needs to be installed before webstation since webstation tries to reach components in java that do not exist else. So a try would also be to reinstall webstation now when the new Java version are already installed.

Issue MFC error on util.dll on Continuum startup or Continuum won't start when using an Hewlett Packard PC even though Antivirus software isn't installed and the Windows Firewall was turned off during Continuum installation. One of the symptoms of the interference of password protection software is to prompt to save passwords through a form. The Continuum database initialization has passwords, and a form with an image surrounded the database initialization dialog box. This made the dialog box look different than normal, and was the key that it was interfering with Continuum's normal operation. Product Line Andover Continuum Environment XP SP3 Windows Server 2003 Windows Server 2008 Cause HP Protect Tools are installed and interfering with the operation of Continuum Resolution Uninstall HP Protect Tools and reinstall Continuum. Disabling HP Protect and reinstalling did not correct the issue. There is a potential for other protection tools like Norton's password protect, McAfee Security Suite or a number of other password protection software that could interfere with the Continuum install.

Issue How and when does a Xenta 102-AX resynchronize its damper floating output control? Environment Xenta 102-AX v2.17 and up Cause Documented reasons for a damper and floating output resynchronization on a Xenta 102-AX controller Resolution There are 5 events that cause a Xenta 102-AX to resynchronize its floating control logic for the damper and other outputs. These reasons are: At controller reset. (This could be a power cycle or reset command via TAC Vista/LNS) If the damper motor position command has been inside its "active zone" (5% - 95%) for an accumulated time of 24 hours, AND the motor position then goes to 0% or 100% (Note that the outputs and damper are timed and reset independent of each other) Indication of error in flow detection. This is if nvoFlowControlPt = 0 but nvoMotorPositn > 0 for 1 minute or more If nviEmergCmd is set to any of the following modes: EMERG_PRESSURIZE EMERG_DEPRESSURIZE EMERG_PURGE EMERG_SHUTDOWN and then goes back to EMERG_NORMAL A controller reset via Lonmaker or NL220 will also cause a resynchronization of the damper and the other floating outputs. This is necessary if the stroke time (throttling range) or stroke direction is changed in the middle of a damper operation

Issue Receive error 1001 when installing Cyberstation or Webclient Environment Continuum Cyberstation Webclient 1.9x Windows XP SP3 Windows Server 2003 Windows Server 2008 Windows Vista Cause Windows application viewer is full Resolution Clear the Windows application event view log. See the following link or the lettered steps below. Open Event Viewer (Start>Run>Eventvwr or Go to Administrative Tools>Open Event Viewer) In the console tree, click the log you want to clear. On the Action menu, click Clear all Events. Click Yes to save the log before clearing it. Click No to permanently discard the current event records and start recording new events. Install Continuum

Issue Error "Continuum is already running" while trying to start Continuum. Environment Continuum 1.91 Windows XPsp3 Cause Continuum was not gracefully shut down, which left some services running. Resolution Reboot PC which will terminate all services or use Continuumprocesses.exe in the Continuum folder If this is an upgrade ensure that the database has been updated prior to starting Cyber with the transferred database Make sure the Workstation initialization was completed prior to starting Cyber.

Issue Which CD Keys can be used with which version of I/NET Seven Software? Product Line TAC INET Environment I/NET Seven - all revisions. Cause Need to know which CD Key can be used with which version of I/NET CD Resolution The I/NET CD Key is comprised of User Name Site Name Key; provided in the format XXXX-XXXX-XXXX-XXXX-XXXX. The key provided above is a 20 character key, segregated into five 4 character sets.  The second set of four characters (shown in bold and underlined above) and using the table below, will help identify which version of I/NET Seven Software works with which CD-Key:   I/NET Seven Version CD Key I/NET Seven 1.xx XXXX-D71R-XXXX-XXXX-XXXX I/NET Seven 2.00 to 2.31 (Excluding 2.30) XXXX-E71R-XXXX-XXXX-XXXX I/NET Seven 2.30 (Only) XXXX-F71R-XXXX-XXXX-XXXX I/NET Seven 2.4x XXXX-F71R-XXXX-XXXX-XXXX

Issue How to use two door readers on one input. Environment Continuum Access Controllers AC1 AC1Plus ACX78x ACX57xx 9702 Cause Trying to use two door readers on the same input without interface to handle two signals. Resolution KIM board was designed to handle two door readers on the same input. Search customer Iportal for "KIM" for part number KIM 01-0009-059

Issue How to Link to a Web Page using I/NET graphics Environment I/NET 2.xx Cause How to Link to a Web Page using I/NET graphics Resolution The following example describes how to create a tool that will open http://www.msn.com in your system's default web browser. Using Notepad, create a new text file and type the following line of text: start http://www.msn.com Save the file to your PC as OpenMSN.bat. Open the I/NET graphic you are editing Select, I/NET>Tool Marker In the Tool Details section, click SELECT In the User Tool Configuration Window click on Add, then name your tool and select shortcut.  Click OK When the file selection dialog appears, select the OpenMSN.bat batch file that you just created. Define the label and icon of your tool and press okay.

Issue Promoting a stand alone client from a host to an equalized client and it does not work. The snapshot is done on the Filemaster but the client would not connect. When we attempt to connect we receive a message stating that "the Filemaster snapshot is not ready and to try again in a few minutes" Environment Equalization Promotion from Stand Alone Host to Equalized Client in 2.40. Cause I/NET 2.40 has a problem promoting an equalize client. An indication of this problem is a perpetual “Pending” message seen at the Filemaster configuration editor. This state is caused when promoting an equalize client using the Filemaster’s IP address and not the host name. Resolution Once an attempt is made using the IP address and not the host name. The client’s snapshot is in some corrupt state and must be deleted. To correct this problem perform the following on the client From the Filemaster make sure the 'Pending' client is dropped from the Equalization list  Demote the client if not already demoted. Delete snapshot located on the Client’s “unc” folder. The "UNC" is located in C:\ INET Seven Data\ MSTR\unc Promote the client using the host name for the Filemaster and not the IP address. This should correct the problem

Issue Outlook needs to be running before Continuum is started for email of alarms to work when configured to email alarms Environment Continuum 1.xx Windows all versions Cause Outlook was not started and/or Continuum was not configured for email alarms when Continuum was started. Resolution When enabling alarms to be emailed, Outlook (full version) has to be configured and up and running before Continuum is started.

Issue Changing the nci_PowerUpDly value in the MNL-800 has no effect.  With the nci_PowerUpDly set to 120 seconds in the MNL-800, the outputs turned on after 10 seconds, the default setting. Environment WorkPlace Tech, all versions. MNL-800 Cause The nciPowerUpDly provided in the MNL-800 does not function correctly. The design intent of the nci was to determine the time, in seconds, that must expire following a controller reset before the MN 800 hardware outputs (Digital Outputs and Analog Outputs) are activated. Resolution Be aware that the nciPowerUpDly in the MNL-800 does not work properly, and that the outputs are delayed approximately 10 seconds, regardless of the value entered for nciPowerUpDly.

Issue When directly connected to a Xenta programmable controller through a serial cable, and observing live Menta, it is possible to override inputs and outputs.  This override is the same override attribute that can be set from the OP and from the Workstation. Environment Menta Xenta programmable Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B Cause Overriding points while simultaneously witnessing live updates of all program values is an effective troubleshooting technique. Resolution Directly connect live to a Xenta Programmable Download the correct Menta file to the hard drive of a laptop. Right click on the controller in Workstation and select Edit. File > Save As ... to the hard drive. The Menta file must exactly match what currently is downloaded into the controller or else it won't connect. Connect to the RS-232 port on the face of the Xenta programmable. Open the Menta file. Options > Simulate Click the Online button in the top left corner. Select "Connect" from the menu. View I/O and override Options > I/O Configuration This brings up a list of all inputs and outputs in the controller.  The last column says "Not overridden" for any point not currently overridden.  If it is, it will show the override value.  Choose a point and click the Override button at the bottom. Check the box to override and enter the desired value.  Click OK. The point is now in override. NOTE: This override attribute is the same override that is available through the OP and through Vista Workstation.  Points can be put into override and taken out of override from any of these 3 locations and it will dynamically update any other concurrent users.

Issue Is one access vendors card with Wiegand 26 bit output the same as another vendors Wiegand 26 bit output? Environment Continuum 1.xx Access Control Cause Replacing access card reader. Resolution When replacing access readers follow the manufacturer’s installation instructions for that particular reader. Wiegand 26 bit output type is a standard so that output will be the same.

Issue Do workstation programs disable when Continuum user logs off? Environment Continuum 1.xx Windows xpsp3 Cause Program disabled and it was questioned as to programs disabling or not when Continuum user logs off Resolution Continuum workstation programs do not disable when user logs off.

Issue Cyber 1.82: 9400: Infinet commports 1 and 2: what happens if he surpasses the threshold of 127 per commport for infinet. Currently he has one commport that has 14x controllers on it. Wants to move some controllers to a different port. Product Line Andover Continuum Environment Cyber Station Version 1.xx CX9400 controller. Various versions of I2 controllers. Cause Reached the max controller limitations a single comm port. of 127 per port. Resolution Get a Current Database Backup and create dmp files as needed. Go offline editing Change the serial numbers of the original controllers to a false serial number. Manually create all the Infinet controllers on the new destination commport assigning them the same or available Infinet ID as the controller that is on the original commport but a false serial number. Drag and drop copy all the points and programs from the original controller to the new controller. Verify that all the points and programs were correctly copied and are intact. Then go into the new controllers and change their serial numbers to what the serial numbers of there originating controllers were. Then move the physical infinet connection from the original commport to the new commport. Next go back to online editing. At this point you should see all your infinet controllers come back on line. Reload the controller that previously owned the Infinet controllers Reload the controller that how owns has the Infinet controller Finally reload the complete site. This last step is essential to ensure that there are not lingering handle conflicts. It is important to note that any controllers that are referencing points in the relocated controllers will have to have these object references verified and repaired in cases where the references have been lost.