Issue Is one access vendors card with Wiegand 26 bit output the same as another vendors Wiegand 26 bit output? Environment Continuum 1.xx Access Control Cause Replacing access card reader. Resolution When replacing access readers follow the manufacturer’s installation instructions for that particular reader. Wiegand 26 bit output type is a standard so that output will be the same.

Issue Do workstation programs disable when Continuum user logs off? Environment Continuum 1.xx Windows xpsp3 Cause Program disabled and it was questioned as to programs disabling or not when Continuum user logs off Resolution Continuum workstation programs do not disable when user logs off.

Issue Cyber 1.82: 9400: Infinet commports 1 and 2: what happens if he surpasses the threshold of 127 per commport for infinet. Currently he has one commport that has 14x controllers on it. Wants to move some controllers to a different port. Product Line Andover Continuum Environment Cyber Station Version 1.xx CX9400 controller. Various versions of I2 controllers. Cause Reached the max controller limitations a single comm port. of 127 per port. Resolution Get a Current Database Backup and create dmp files as needed. Go offline editing Change the serial numbers of the original controllers to a false serial number. Manually create all the Infinet controllers on the new destination commport assigning them the same or available Infinet ID as the controller that is on the original commport but a false serial number. Drag and drop copy all the points and programs from the original controller to the new controller. Verify that all the points and programs were correctly copied and are intact. Then go into the new controllers and change their serial numbers to what the serial numbers of there originating controllers were. Then move the physical infinet connection from the original commport to the new commport. Next go back to online editing. At this point you should see all your infinet controllers come back on line. Reload the controller that previously owned the Infinet controllers Reload the controller that how owns has the Infinet controller Finally reload the complete site. This last step is essential to ensure that there are not lingering handle conflicts. It is important to note that any controllers that are referencing points in the relocated controllers will have to have these object references verified and repaired in cases where the references have been lost.

Issue Question about what causes table modifications in the ContinuumDB Environment CyberStation 1.74 SP2 Windows XP pro SP2 SQL Cause Table modifications to the ContinuumDB take place when the database is updated. Resolution Table modifications to the ContinuumDB are normal as seen in the DatabaseUpdate.txt file in the Continuum installation directory. (typically c:\program files\continuum) Tables and other database components can also be modified directly by using SQL Management Studio or Enterprise Manager, but these are unsupported unless specifically directed by Product Support. Direct editing of the database can cause data corruption or unexpected results and cause the database to not function properly. (i.e. 'Error reading database table' or 'Attempt to create duplicate database row') SQL Profiler can be used to try to target the issue by running SQL profiler at the time the issue occurs and correcting it but if that fails then recreating and rebuilding the db is the only alternative.

Issue Pinpoint will not open on one workstation or some parts of a graphic will not work Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Due to Microsoft updates, file redirection and/or file corruption, Pinpoint will not open when the configuration / ini file is damaged or corrupt. The points or the whole controller may need to be reloaded. Resolution Shut down Continuum Open MS Explorer Path to C:\WINDOWS Delete Pinpoint.ini Start Continuum (Starting Continuum will recreate the file) Ensure that user account control slider is turned off and/or Write/Read permissions are granted to the C:\program files\Continuum folder Reload individual points or reload the entire controller(if the issue is isolated to certain points) If these steps do not work, Go to Windows Control panel and uninstall/reinstall Pinpoint

Issue EventEnrollments monitoring  Modbus RTU XDriver points do not trigger when the monitored point value changes. The point values on the Infinity side of Continuum update but the BACnet side does not reciprocate this change. EventEnrollments monitor the BACnet point value, with no change in this value there is no Event transition. Environment BACnet bCX1-CR (4040) with Modbus RTU XDriver installed. Cause When a Modbus poll is initiated, the request goes into the Object Management System (OMS) running in the controller. The OMS requests the data from the XDriver software that then polls the Modbus device and passes the results back to the OMS. The OMS only pushes the value back to the requestor and does not send it to the corresponding BACnet point in a 4040 type controller. Resolution Using a Plain English program; mirror the XDriver points to other numerics and now use these mirrored numerics as the monitored objects in the EventEnrollments.

Issue In TAC Menta, under Device Specification, it is not possible to  define the actual System Version or Hardware version of your TAC Xenta device. Environment TAC Menta Version 5.1.5 TAC Xenta 280/300/401 Version 3.80, 3.84 Cause When a new System Program for TAC Xenta devices is released, TAC Menta is not always updated with the latest TAC Xenta version number. Resolution Until the correct TAC Xenta System Version number are available in the TAC Menta, you could use the closest lower version number.

Issue Changes made in TAC vista workstation are not saved in TAC Menta. Change of alarm texts made in TAC Vista workstation are not saved in TAC Menta Change of value of a PVR block made in TAC Vista workstation is not saved in TAC Vista. Environment TAC Vista 5.1 Cause In TAC Vista workstation it is possible to type in texts in the description field that are longer then TAC Menta allows. If you do this no changes made to that signal (block) done from TAC Vista workstation will be saved in the TAC Menta file Resolution Edit the Description for the block so that it is 41 characters of less.

Issue After a card swipe it takes to long/short before another card can be used? How to change intercard interval. Environment I/NET Card readers ( any type ) Cause In I/NET door editor there is a option called "InterCard Interval" This option can be changed to a desired number (second). This option will determine how long it will take for the reader to accept a another card read after the first swipe. To get to door editor navigate to Access - door - modify (The door that has the reader where the problem exist) Resolution This can be read in the "Door editor help" Set the Inter-card interval (sec). This specifies the minimum acceptable interval between key/card reads. The interval can be from 0 to 255 seconds.  

Issue When copying a graphic point, symbol, bitmap, table or anything from one page to another, everything is placed to the upper left of the new page and is all jumbled up. The user has to move each one separately and the attributes do not remain the same. In I/NET 2.40 and above Windows will still cause text object to be placed in the upper left hand corner. This also occurs in the Windows Paint program. Environment I/NET Seven revision 2.16 and higher, but below 2.40 I/NET 2.40 and above Cause Copying a graphic point, symbol, bitmap, table or anything from one page to another. Resolution This issue is resolved in I/NET 2.40.  If upgrading is not an option: Contact PSS and request the patch that is available to fix this issue. Copy the files into the root directory of I/NET Run the graphic again Workaround for I/NET 2.40 and above Group the objects you wish to copy by pressing CTRL+G Copy the group Paste the group and move it as desired Ungroup the objects.

Issue User Search can be used to do a quick search for individuals, while still limiting what the user has access to change.  Record types, door attributes, and schedules will be protected. Environment I/NET Seven versions 2.31 and above. Cause Allow a user to do a quick search for individuals, but limit what the user has access to as far as changing record types or door attributes and schedules. Resolution Select Edit/Host Passwords Either modify or create a new user as the case may be. If the user only needs to have Search capabilities, then click on the All No button Click on the Individuals Button on the bottom of the editor Click on the All No button again. This would take away all rights to make any modifications to any records that the search is used on. Click OK then log on and log back on as the new user, on the Task Bar, when Access is selected the only option available would be User Search.

Issue When transferring a value from an analog value to a multistate using object transfer, negative values are inverted. Environment Vista Object Transfers Cause A problem in the Vista software. Resolution This value with need to be converted in Menta first, then connected to the object transfer. The steps to convert the value in Menta are: Select the TAC Xenta device in Vista. Right-click the device and select "Edit". Add an AI block and connect it to a ConversionAA operator. Connect the ConversionAA operator to a DELI block. Edit the DELI block - give the variable a name (Identifier) and make sure the "Public" checkbox is ticked. Save and close the Menta application. Commission and download the updated Mental application. Connect the new variable created in step 5 to the "Object Transfer" object. 

Issue Controller stuck in site code validation Environment CyberStation 1.92 NC2 - CX9680 ACX2 - ACX57xx NC1- CX99xx Cause 1. Reload of the controller did not complete successfully due to logged in user's lack of permissions. 2. No primary/secondary access server configured. Resolution Reset user's permissions to unlock all operations Configure Cyberstation for primary access server Verify SystemStatus goes to normal

Issue Can controllers running with FTT Lon communicate with controllers running 485 Lon? Environment NC1 - CX9900 NC2 - CX9980 Cause Question about whether the type of LON bus (FTT/485) affects communications at the IP level Resolution The NC1/NC2 and its IOU modules must be of the same type (FTT/485) but this does not effect communications between the NC1/NC2s at the IP level

Issue Upgraded site to Continuum 1.91, now get %N and %D in AlarmEnrollments Environment Windows Server 2008 SQL 2008 Continuum 1.91 Keywords %D %N Cause This is a known issue in Continuum version 1.91 Resolution Contact PSS for the %N %D hot fix file. If using Continuum 1.90, Apply SP1 and then follow these steps: (1.91 and above contains the fix, but may still need the steps) Close the workstations Reboot the server Initialise the database making sure you have Enhanced Alarm Logging and Enhanced Alarm Delivery ticked Initialise workstations Reload all controllers Clear any old alarms and test by creating a new alarm They should now display the correct text.  

Issue Error when starting I/NET: "System page does not exist" Environment I/NET Host PC, all versions of I/NET Windows XP, Windows Vista, etc Cause Graphic page link is not set correctly in the Host Configuration. Resolution Start I/NET Go to Edit > Host Computer > Configuration Click on the "..." button on Default system page Browse to the required page and then click on the okay button Restart I/NET and the message should not come up again.

Issue After installing Vista 5.1.5 on a new XP or 2003 server PC, nothing happens when launching Vista server setup or Vista Server. Environment New installation of Vista 5.1.5. New installs only, Vista 5.1.4 upgrades do not apply. Windows XP and Windows 2003 server. Cause Windows Imaging Component (WIC) needs to be installed before .NET 4 is installed. Vista 5.1.5 as a fresh install (not upgraded from 5.1.4) requires Windows Imaging Component (WIC) to be installed before .NET 4(included in Vista installation). This component is also included in Microsoft .Net Framework 3.5. Resolution To resolve this issue, install either Windows Imaging Component or Microsoft.net framework 3.5 (see links below). Install Windows Imaging Component or... 32-bit: http://go.microsoft.com/fwlink/?LinkId=162643&clcid=0x409 64-bit: http://www.microsoft.com/downloads/en/details.aspx?familyid=f64654ac-6e26-41d9-a90a-0e7783b864ee&displaylang=en Install Microsoft .net framework 3.5 Visit http://www.microsoft.com/downloads/en/details.aspx?FamilyId=333325fd-ae52-4e35-b531-508d977d32a6&displaylang=en Download and install Microsoft .Net Framework 3.5 Reboot the computer Install Vista 5.1.5 If this issue still can't be solved, update to Vista 5.1.6.

Issue Is there a Fiber Optic option for the Continuum IO bus Environment Continuum CyberStation Netcontroller I Netcontroller 2 Cause Need to run IO bus between buildings Resolution There is no Fiber Optic option for the Continuum IO bus.  The only option would be to put individual Netcontrollers in each building.

Issue ACX5740 controller going on and offline when the WebClient Cyberstation is started Environment LAN System CyberStation 1.90 WebClient Cause Both the regular CyberStation and WebClient CyberStation were configured with the same ID information Resolution Reconfigure the WebClient CyberStation with unique ID information

Issue Is SQL 2000 Server with SP4 compatible with 1.91 CyberStation Environment LAN SQL2000 SP4 CyberStation Cause Is SQL 2000 Server with SP4 compatible with 1.91 CyberStation Resolution Yes SQL2000 Sp4 is compatible with CyberStation 1.91.  See Exchange online for current Andover Continuum Compatibility Matrix