Issue Are there drawing templates available for AS’s, modules, RPC etc for use in BMS wiring diagrams. Product Line EcoStruxure Building Operation Environment Building Operation equipment Cause Need for CAD drawings of PS, AS, or I/O Modules Resolution Drawings in AutoCAD format (DWG, DXF) are available on the EcoXpert Extranet. DXF files are able to be imported into Visio.

Issue Can HID iCLASS format cards be used with Security Expert card readers? Product Line EcoStruxure Security Expert Environment Security Expert HID iCLASS Cause iCLASS format is a proprietary card format. Resolution The iCLASS format is an exclusive card format for HID readers and will only work on HID readers and will not work with the current Security Expert readers.

Issue Unable to monitor a SmartStruxure Lite MPM controller over a Building Management System using BACnet to an AX BMS Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager (MPM) Cause Misconfiguration of BACnet settings on a MPM controller. Resolution Open Building Expert on the controller with a supported browser. In this example both the MPM controller and the BMS system are in the same IP subnet range. Highlight the Device's name e.g. SmartStruxure Controller and go to the Configuration tab. On Ethernet Settings (ETH1) The IP address of the MPM controller must be in the same subnet IP range of the BMS IP address, but not the same IP address. Netmask must be the same subnet on both controllers (MPM and BMS) e.g. 255.255.255.0, if not then a BBMD/Foreign Device needs to be used. Gateway IP if used. On BACnet Settings (BAC1) Network ID (171) used on the MPM controller must be different than the BMS network numbers used for BACnet MS/TP and BACnet IP Set Protocol to BACnet IP Click on the upper-left icon (Save database to flash) Important! Right-click on "SmartStruxure Controller" then on "Restart Controller," be patient. On the BMS Jace AX, under BACnet network, click on Discover, uncheck all MPM Networks assigned within the MPM (if this facility is available in the BMS), in this example we have only one, it’s #171, refer to point 4. If you don't uncheck MPM network number, the devices will still discover but with duplicates. In this example, network #1 is the BMS IP network and needs to be checked. Network #300 is the BMS MS/TP network number, and has no impact on discovering the MPM as a BACnet device. Click OK. Here’s the result of the discovery, all the objects we had at point 4. are shown. Now add the Devices to the Database, then select one device (in this example the SE8600 is selected), click the Discover button, all objects we had in point 4. are now in AX. Add them to AX database.

Issue Script advise for xPDisplay on a b3/i2 controller Product Line EcoStruxure Building Operation Environment i2 and b3 Controller xP Display Cause The xP Display was designed when only Continuum was available (before EBO) and there was no documentation for EBO. Scripts need to be used to control the xP Display Binding to Object LCDAnswerString directly via "String Input" or "String Output" in a script program Then doing a check  If LCDAnswerString <> ""  then causes the script to disable with errors. "" = Null Resolution A simple way around this is to do the script check on another (manually created) string that is bound to the object LCDAnswerString Thus the following will work:  Numeric Input LCDKeyStroke       'bind to LCDKeyStroke    - this can also be used to set to zero. eg. LCDKeyStroke = 0 String Input LCDAnswerStrCopy   'bind eg LCDAnswerStrCopy  - use this to read the LCDAnswerString value String Output LCDAnswerString    'LCDAnswerString  - use this to set to Null eg. LCDAnswerString = "" Numeric Output AAA Line Wait4Value If LCDAnswerStrCopy <> "" then  'check if a value has been input    AAA = minimum(maximum(0, StrToNum(LCDAnswerStrCopy)), 100) 'Make AAA equal the input (min0, max100)    LCDAnswerString = ""     'reset LCDAnswerString back to Null Endif Outside this script, the manually created string object LCDAnswerStrCopy needs to be bound to LCDAnswerString, this can be achieved directly (change the binding type to COV) or via another script (use Print LCDAnswerString to LCDAnswerStringCopy) Note v4.0 export, script text attached and install guide attached

Issue Control Valve Sizing Environment Control valves Cause Selecting the wrong control valves can cause improper control operation  Resolution Refer the Application Note CA-28, Control Valve Sizing. This is a good reference document for sizing a control valve. 

Issue The MNL-800 controller will not communicate with the WorkPlace Tech tool nor will it communicate with LON network management software tools such as LonMaker or the I/A Series (Niagara) R2/G3 LON Device Manager software. Symptom - Controller LEDs (top to bottom) Green Power and Transmit Data (Green) – on solid (normal power condition) Receive Data (Yellow) – may be flashing if data present on the bus Service (Red) – flashing a repeated abnormal pattern (long flash / short flash) Heartbeat (Green) – alternates on and off at a half second rate (normal) Environment MNL-800 on existing or new LON network WorkPlace Tech Tool software or LON Network Management software Cause An analysis of field returns has identified a condition where the MNL-800 fails to communicate and appears to be resetting continuously. The controller has entered a condition where the Neuron’s image has been deemed corrupted due to an application checksum error or signature inconsistency. When this occurs, the Neuron is unable to complete the startup sequence resulting in the MNL-800 continuously resetting. Resolution Follow the procedure documented in TPA-RKFD-09-0005.00 to reconfigure the communications processor in the MNL-800 controller. In the unlikely event that this procedure does not correct the communications issue, please contact Product Support Services for additional assistance.

Issue String comparison in TGML script is not working. Product Line TAC Vista Environment TGML graphics editor 1.1.X Cause Javascript has a string class and a string literal. String literals are denoted by double or single quotation marks ("" or '') and it is important to compare "like" with "like". String literal: string1 = "Apples" String class: string1 = target.getAttribute("Name"); Resolution A deeper comparison is required in the example below. Instead of: name = target.getAttribute("Name"); tmp = target.getParentNode().getElementsByTagName("Ellipse").item(i).getAttribute("Name"); if (tmp==name) Use: if (tmp.equals(name)) An example is shown in the TGML graphic attached. Download graphic Also check out the JavaScript Essentials - Episode 3 - Value Types Quick-Help video on the Exchange.

Issue Procedure for converting a bCX9640 to a CX9680 (NC2) Product Line Andover Continuum Environment CyberStation bCX9640 CX9680 (NC2) Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause Documentation Resolution This article provides some guidelines for converting a bCX9640 to a CX9680 in the field. As of version 1.94 CyberStation does not automatically convert a bCX9640 to a CX9680, such conversion while complex and error prone can be done manually.   DISCLAIMER: Be aware that due to the differences between the two models not everything can be converted; certain items may have to be re-created from scratch in the new CX9680 controller. DIFFERENCES BETWEEN BCX9640 AND CX9680   Feature bCX9640 CX9680 1 System Variables 47 65 2 Comm Ports 2 4 3 IO Expansion Modules IOU Modules 4 Infinet 1 2 5 Access Control No Yes 6 UPS Support No Yes 7 Display Module Support Yes No   Procedure: Make sure you have a recent backup of the SQL ContinuumDB as a precaution. From CyberStation send the bCX including children to a text file, the dump file can be later used for reference. Take note of the bCX9640’s name, AccNetID and network settings. Put the CyberStation in offline edit mode and delete the bCX9640 then create the CX9680 using the exact Name, ACCNetId and network settings as the deleted bCX. After creating the new controller object it will come online, at this point you are still communicating with the bCX9640 hardware. In the ‘Send to Database’ options make sure to select ‘Save attached objects and controllers’ then select the new controller in the Continuum explorer and perform a ‘Sent to database’, depending on how many Infinet devices you have this make take a while. When the send to database operation has completed you are ready to remove the bCX9680 hardware and connect the CX9680 hardware. After disconnecting the bCX from the network commission the CX9680 hardware with the same AccNetID and network settings as the bCX it is replacing. When the new hardware comes online reload it from Continuum making sure you don’t reload the Infinet devices (Reload attached objects but not attached controllers)   At this point you have converted the bCX9640 to a CX9680, the next steps in the process is fixing the items that do not convert properly due to the differences between the two controllers. LCD Display Configuration If the bCX has an display module attached all configuration related to the display module must be removed as the CX9680 does not support it. Fixing IO If the bCX had IO then appropriate IOU modules must be configured in the CX9680. In some cases points may have to be moved to a different IOU. For example if you were using a xPBD4 (which has both inputs and outputs) then you’ll have to put the inputs and outputs on different IOU modules as there is not an IOU module that is the equivalent of the xPBD4. Fixing References Any references in programs/functions to objects that do not exist in the CX9680 must be manually removed/fixed. For example the CX9680 does not have some system variables supported in the bCX such as all the system variables related to the display module (ACCLCDBeeper etc) Other items that need partial or complete manual fixing include… Alarms, links will convert ok, but references to Graphics, Program, Video may be have to be re-assigned. Extended logging   Use the dump file created on step #2 for reference when manually re-entering lost configuration.   Article as a document: Procedure For Converting a bCX9640 to a CX9680

Issue Web pages opened in TAC Vista Workstation is shown in compatibility view. That might have unwanted impact on some web pages. Product Line TAC Vista Environment TAC Vista Workstation Cause By default TAC Vista Workstation will use the newest version of Internet Explorer installed on the PC, but enable compatibility view. That might have unwanted impact on some web pages. Resolution Add a registry entry to define what version of Internet Explorer you want TAC Vista Workstation to use. Navigate to the following registry key: 32 bit OS: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION] 64 bit OS: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION] Add a new DWORD (32 bit) value Give it the name "TACVistaExplorer.exe" Give it the decimal value 11000 to set Workstation to use IE11 This ZIP file contains registry imports that will set the browser used to IE9, IE10 or IE11

Issue Unable to connect to a system that is using Server/Client Configuration. After promoting a stand alone PC to a remote client and clicking on the connect button, an error "No Entries in Database" comes up and the user cannot connect to any of the controllers on the system. After a restart of PC and an attempt to connect to the I/NET System, an error "No entries in database" is seen. Product Line TAC INET Environment I/NET Seven Windows 7, Windows XP, Windows Vista, Windows 10 Cause Some of the possible causes : After promoting a stand alone PC to a remote client the Reference Host information of both the server and the client must be updated with the IP addresses of each other. Bad communication or bad controller that is connecting the C-LAN to the Xenta 527 In some instances when running the I/NET IO Server as a service and after a restart of the PC hardware running a Windows 10 Operating System, it is has been seen to produce this "No entries in database" error.  At this stage the reason is currently unknown but the connection to the Xenta 527 is not made and the IO Server service needs to be restarted. Resolution Open I/O Server Hit the Modify button In the Reference Host Column, add the IP address of the server Repeat steps 1-3 on the server, adding the IP address of the remote client. Note: Should the Xenta 527 still not communicate to the controller: Verify that the C-LAN wire is connected properly There is communications between the controllers and the Xenta 527 If not, unplug the C-Lan connector, from all the controllers and bring them online one at a time to determine which one could be bad. Replace possible bad controller and the system should come online again. To correct the issue after a PC hardware restart, two options are available Restart the I/O Server service Change the run mode of the I/O Server to an application.  See Running I/NET Seven as a service on Windows for further information on options on how to achieve this. 

Issue There is a requirement to change the WebReport server name. Product Line EcoStruxure Building Operation Environment Building Operation Report Server Building Operation WebReports SQL Server Cause Changing the WebReports server name after the WebReports software has been installed, does not change the PC name references in the WebReports or the database. Resolution If possible, ensure that the PC name will not need to be changed after the PC has been configured for WebReports. If having configured a PC for WebReports, the PC name has to be changed, then backup all SQL data first then uninstall the WebReports software, ensuring that the following process is followed step by step. Below is an overview of the uninstall process, the exact details are shown in section 15.11 of the WebReports Reference Guide. 15.11 Uninstalling WebReports Complete the following tasks to uninstall WebReports and the WebReports database: Uninstall the WebReports application and services using Windows Control Panel Delete the WebReports database using Microsoft SQL Server Management Studio Delete the WebReports reports using SQL Server Reporting Services Report Manager Remove the virtual directories for WebReports and the WebReports service using Internet Information Services (IIS) Manager Remove the WebReports application pools using the Internet Information Services (IIS) Manager Delete the appuser and IUSR accounts (if they exist) using SQL Server Reporting Services Report Manager, Microsoft SQL Server Management Studio, and Windows Computer Manager. Please note that having uninstalled the WebReports software, follow the steps shown on the following Microsoft website: Rename a computer that hosts a stand-alone instance of SQL Server - SQL Server If this procedure fails then SQL Server should also be reinstalled after having changed the PC name first.

Issue When attempting a device browse in Workplace Tech 5.10.1, an error pop up, "CoCreateInstance(CLSID_RTApplication) failed" is invoked A critical error with Rtmonitor.exe when running Workplace Commissioning Tool Product Line TAC IA Series Environment Workplace Tech => 5.10.1  Workplace Commissioning Tool => 5.10.1 Windows OS 32 bit Cause Environment Variables /variable/path includes the incorrect path to the LonWorks\bin.  This doesn't allow the rtmonitor.exe to be executed. Resolution When the Workplace Tech 5.10.1 bundle of applications are installed, the Environment Variables is modified to include,  %ProgramFiles(x86)%\LonWorks\bin In a 32 bit OS, this ProgramFiles(x86) folder does not exist.  This path has to be modified so the assets can be found. Remove the "(x86)" so the path appears as below. Note: This is only applicable for 32 bit operating systems.

Issue When using Microsoft Vista and IE 8, the calendar picker pops up a window but does not show the calendar. Product Line TAC INET Environment I/NET Seven 2.40 Microsoft Vista Internet Explorer 8 Cause Security of Internet Explorer Resolution Go to the Internet Options, Security Tab, and disable the protected mode for the Internet.

Issue We cannot get a SE8000 / SE7000 Room Controller’s occupancy command to follow the MPM’s schedule.   The controller’s display always displays unoccupied even when the schedule is set to occupied.    Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 SSL SE7000 SSL MPM Cause When the MPM's scheduler is in "unoccupied" mode (outside business hours), the default value is 0. However, that does not match any of the values of the "Occupancy cmd" parameter in the Room Controller Resolution The "Default Value" in the MPM's Scheduler object SCH1 must be changed to "3" to match the unoccupied value in the Room Controller. The Occupancy command point for each Room controller must also be ticked in the points list in the Scheduler object For SE8000 PIR ready models, set the "Occupancy src" (Occupancy Source) parameter to "Motion" The SE8000 /SE7000 Room Controller will now follow the MPM’s schedule.

Issue You need to generate a list of input/output (I/O) points for each device in a TAC Vista system for documentation, troubleshooting, or commissioning purposes. Product Line TAC Vista Environment TAC Vista Menta Vista Workstation Cause There is no direct built-in report in TAC Vista that provides a consolidated list of I/O points per device in a printable format. Resolution  To print out a list of I/O for each device in TAC Vista, follow these steps: Ensure the Vista Server is running. 🛠️ Note: These steps must be performed on the computer where the Vista Server is installed and running. Open the System Documentation tool: Navigate to the Start Menu → TAC Tools → System Documentation. Create a new I/O list: In the System Documentation tool, go to the File menu. Select New List → Inputs/Outputs. Select the device: In the Input/Output dialog box, click Browse. The Object Selection dialog box will appear. Filter and choose the device: At the bottom of the Object Selection window, change the Object Type to TAC Xenta Devices (or another applicable type). In the Units field, navigate through the Vista Server object tree to locate and select the desired device. Click OK to confirm your selection. Generate the list: Click OK again in the Input/Output dialog box to generate the I/O list for the selected device. You can now view, save, or print the generated list for documentation or analysis purposes.

Issue Controllers are online but events are not being logged. No live event updates are showing in the All Events Status Page or being logged to the SecurityExpertEvents database. Product Line EcoStruxure Security Expert Environment Security Expert Client Cause Below is a list of the current causes that may contribute to the issues described: The Event Server settings are not configured correctly. The Firewall is blocking required communications ports. The default Save Events action has been removed. The All Events event filter has an Event Type or Record Filter attached to it which is filtering out events. Resolution For Cause 1 Confirm that the Download Server, Event Server, and Controllers are configured correctly. Check all of the items in this Troubleshoot Security Expert Controllers showing offline article. For Cause 2 Check that any Firewalls are disabled or setup to allow all required ports through. See SX-SRVR Networking Guide for Administrators for further details. Also, confirm that any Anti Virus software is also not blocking required ports or Security Expert applications. For Cause 3 In Security Expert go to Events > Actions and confirm that there is a Save Events action configured for the Site. The action will look like what is shown below and can be manually created if it is not present. Figure 1 - Save Events ActionFigure 1 - Save Events Action For Cause 4 Ensure that the Status Page view being used is able to see those events and is not filtered in any way. Under Events > Event Filters check that the All Events Event Filter is not filtered and it is set to show all events and records. By default, this is not filtered and not able to be changed. On the Event Types tab ensure "Include All Event Types" is selected. Figure 2 - Event Filter Event TypesFigure 2 - Event Filter Event Types On the Records tab ensure there is no record filter attached. Figure 3 - Event Filter - RecordsFigure 3 - Event Filter - Records Then check that the All Events event report is using the All Events filter for All Record Groups.  Figure 5 - Event Reports All EventsFigure 5 - Event Reports All Events Note that a fix for the database is available.  Please contact your local support to verify and provide a fix for this issue.

Issue After setting up a REST gateway in SmartConnector, how can it be tested to see that it is working using the built in test client called Swagger? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central SmartConnector   Cause Swagger is a built in test REST client which can be used to read and set values in EBO. So it can be used instead of a "real" REST client to test the REST gateway in the SmartConnector and test that the connection between SmartConnector and EBO is working. Resolution The objective in this video is to set up a REST gateway in SC and show how we can test that the gateway is working using the built in test REST client called Swagger. Please see video.

Issue A calibration certificate is sometimes requested by the end customer Product Line Field Devices Environment Schneider Electric sensor portfolio Cause To ensure that a sensor is keeping measurement values within specification, a certificate is sometimes requested by the end customer. Resolution If a calibration certificate is requested, this must be notified to the Orders dept when the order is placed. The ordered sensors are then tested again according to the specifications and delivered with a calibration certificate. This process may lead to additional costs and a slightly longer delivery time. Calibration certificates cannot be produced after the products are delivered. Download the Sensor Calibration Certificate Order Form

Issue How to order Continuum v2.0 to take advantage of a Software license instead of a Hardware license. Product Line Andover Continuum Environment Continuum v2.0 and above Continuum Software Licensing Cause A new site requires software licenses, not hardware security keys. Resolution For details on how to order the licensing for Continuum software key see Ordering and Activation of Software License for Continuum v2.0 Note: Purchase a new Continuum Security Key before upgrading to a keyless license. The following is taken from the above document. A new installation – Software license ordering and activation is available only as an upgrade to a hardware key. For new installations please order the USB key from the factory, upon receipt follow the steps outlined hereon for upgrading your USB license to software license. The following products can be ordered with a Software Key: WebClient Server All factory Add-On options [–E (Endura), -D (Data Exchange/Active Directory), -B (Badging), etc...] CoE Add-On options. (see Continuum 2.0 Keyless Add-on Applications FAQ V1.0.pdf for details.) The following can not support a Software Key and will require a Hardware Key (USB or Parallel port): Continuum Interface Server

Issue How to bring SX8000 objects to Continuum when upgrading. Environment Infinity SX8000 Continuum CyberStation Debug document Cause Upgrading from legacy Infinity SX8000 system to Continuum Resolution See Infinity to Continuum upgrade for information on how to convert Infinity SX8000 objects to Continuum.