Building Automation Knowledge Base

Issue UI-4 Expansion module will not work with i2 controller. Points cannot be controlled. Environment UI-4 Expansion modules i2 Controller Cause The firmware of the controller is less than what is required. The compatibility matrix indicates that to use the ui-4 expansion module that the firmware must be at version 3.3x. Resolution Uprev the firmware to version 3.3x. Read through Technical Bulletin #1361 to ensure that the bootloader flash is at the correct version. 

Issue Xenta 913 is communicating to BACnet MSTP device fine (shows online status), but no data will show up on values page.  All of the data will be zeros.  XBuilder does not give you an error or warning of this problem. Environment Xenta 913, Xenta 731, Xenta 511:B XBuilder Cause When using BACnet or Modbus in the 913/731/511:B you can not name the Modbus or BACnet port the same name as any of the devices below it. For example, if you name your BACnet MSTP port "RTU" and then name the slave device "RTU" the device will show an online status, but you will not see any information on a values page. All of the data will be zeros.  By default, XBuilder attempts to prohibit this from happening by adding a numeric to the end of a new device.  So by default the device name would be "RTU 1" and you would have had to rename it to "RTU." Resolution Name the slave device below the BACnet or Modbus port something different than the port itself. 

Issue An attempt was made to create a connection between nodes on different channels, but no routers were available to complete a logical path between the channels. Environment LNS LonMaker Vista NL220 Cause This error can occur when attempting to remove or move a router which has connections across it, or a router which connects an NSI to either the LNS or another NSI Resolution Lon Maker will not allow the disconnection of a router if the logical path to the device is broken. To combat this you must be creative by adding temporary routers, moving the devices to the new temporary channel, which will create a new path to the devices. the old Routers can then be removed/replaced and the devices can now be returned. Delete any temporary routers/channels.

Issue Various error when trying to login, cant open graphics Environment Vista webstation Cause Java errors i.e. When opening graphic error "Error: Click for detail" or Dynamic mode not functioning. Resolution Dynamic picture not working are most likely caused by wrong Java version. Vista 5.1.4 uses Java 1.6-17 but installing this version afterwards might causes other problem like "Error: Click for detail (various java code errors). This can be resolved by reinstalling the webserver again or check for the following. IIS use the wrong version of .NET. - Go to administrator tool and choose Internet information services. - Choose Web sites then Default Web Site - Right click on Webstation and choose properties - Go to the ASP.NET tab and make sure the version specified are 2.0.... Address used  HTTP://IP/defaultpage.aspx when it should be using HTTP://IP/webstation/defaultpage.aspx - Go to same path as above but instead of right clicking the Webstation right click on the tree above "Default Web Site" and choose properties. - Go to the tab Home directory and check local path it should be directed to wwwroot (see attached) Then write in the address HTTP://IP/webstation/ (might work if you try directly) There have always been problem in which order you install programs, it has been noticed that sometimes java needs to be installed before webstation since webstation tries to reach components in java that do not exist else. So a try would also be to reinstall webstation now when the new Java version are already installed.

Issue What are the Output ratings on a Digital Output for B3-920 Environment Bacnet MSTP Cause Datasheet Resolution Digital Outputs 8 single pole single throw (SPST) Form C relays (Any two consecutive Form C outputs can be configured as one Form K Tri-state) Output Rating Maximum 3A, 24VAC/VDC, ±1500V transients (Tested according to EN61000-4-4)

Issue Cannot enter a "." (period) into an Object Name of an application drawing using WorkPlace Tech 5.7.4 and newer.  It was possible with previous versions. Has this ability been removed? Environment WorkPlace Tech 5.7.4 and newer Cause The change to not allow a period in an Object Name was to make WorkPlace Tech compatible with StruxureWare. Resolution If a period must be use in an Object Name, do the following:  Open Notepad. Type the desired name (including period). Copy and paste it into the object's name.

Issue Using an Analogue Input card to display Digital Inputs when no Digital Input channels are available. Environment Sigma Analogue Input cards. Cause There are no Digital Input channels available. Resolution An Analogue Input card cannot be used directly as a Digital Input card. A work around for this is to configure an Analogue Input to act as a Digital Input. Programme an Analogue Input object in Sigma. In Sigma System Manager create a lookup table, using an appropriate free number. Input Output 0 1 15 0 20 0 Add the above Lookup table to the Analogue Input object. In Sigma System Manager create a Short Text such as On/Off =%2.f Add the new short text number to the Analogue Input object. Across the Analogue Input channel fit a 1000 ohm resistor, this will be in parallel with the Digital Input connections. When the Digital Input changes state, Sigma will display either 1 or 0.

Issue Using the 0 - 20 mA output on the new surface mount Analogue Output boards. Environment Sigma X96 Outstations New style surface mount Analogue Output boards Cause Configuration of the Analogue Output board for use where a device requires a 0 - 20 mA control signal.  Resolution The new style surface mount board provides channels 15 and 16 for use with devices that require a  0 - 20 mA instead of the traditional 0 -10volts. Channels 15 and 16 can be configured for 0 - 10 volts or 0 - 20 mA by selecting the appropriate setting for link LK1, which is located on the board.

Issue When activating a Vista trend I get the error message "May only be changed in online-mode" Environment Vista Cause You have Vista offline. This is indicated by a red cross in the Vista server icon. Resolution To place Vista into Operating mode follow these steps: Navigate to the object $System in the root directory of the project. Right mouse click on the object and select properties Under the general tab check the "Operating" check box Select the ok button. The red cross should now disappear and you should be able to activate your trend.

Issue There used to be an Inovonics wireless sensor solution available in our product catalog but this is no longer available. Is there another solution available? Environment All Controllers Inovonics Cause Inovonics devices are no longer distributed, and are only available through third party sales channels. Resolution Unfortunately, we no longer provide these sensors through our distribution channels.  Inovonics and other third party wireless devices are available through external distribution channels only.

Issue Can a door switch input be configured to operate without the input resistor? Can supervised inputs be configured to work without an input resistor? Environment NetController ACX5720 ACX5740 AC_1 AC_1 Plus Cause When designing or troubleshooting a security access job, it is important to know if the hardware requirements are absolutely mandatory. Resolution Within the Continuum door object class, the input type is not selectable - it is a supervised input. As supervisory inputs they require an input resistor to be installed.

Issue What does the Infinity System Variable named Rdr1Connected through Rdr8Connected detect   Environment CX9702   - Rdr1Connected through Rdr2Connected ACX5720 - Rdr1Connected through Rdr4Connected ACX5740 - Rdr1Connected through Rdr8Connected ACX57x0   Cause Information on Infinity System Variable named Rdr1Connected through Rdr8Connected Resolution The  Infinity System Variables named Rdr1Connected, Rdr2Connected, Rdr3Connected, Rdr4Connected, Rdr5Connected, Rdr6Connected, Rdr7Connected and Rdr8Connected are only found on controllers CX9702 and ACX57xx. The value (true or false) can be used to indicate which card reader channels have card readers connected to them. 1. The Controller checks the connection of card readers by physically checking the voltage applied to the reader. This can make the LED appear to flickering with high frequency, although this is normally not visible. 2. LED1 is monitored, if the LED1 connected correctly then RdrXConnected value is true, otherwise it is false.

Issue Can I change the display of an attribute using the old Personnel Editor or in the Personnel template editor Environment Continuum Cyberstation Cause Change the display of a personnel attribute. Resolution The old personnel editor or the personnel template editor there is no way to change the attribute name. In the new Personnel Manager you can change the display of an attribute name. Example:  Changing attribute Info1 to BuildingNumber Open up a personnel record Select configure and select customize attributes Select the display name for the attribute to be changed Change the display name and select Ok.

Issue Declaration of Conformity Environment Continuum hardware Declaration of Conformity Cause Location of Declaration of Conformity Resolution Regulatory Compliance on The Exchange

Issue In a Graphic panel configured with a background image and several controls including a combo box control when the list is exposed (pulled down) it snaps back closed before a selection can be made. Environment CyberStation Cause Interaction between combo box control and other graphic object components such as back ground image can cause the combo box control to behave inappropriately. For example, an overlap of the combo box control with other controls and/or images in the canvas may cause the issue. Resolution Switch graphic to design mode and re-arrange controls and images until combo box works as expected.

Issue The TenantIndividual Report only returns the Hexadecimal format card number. Environment SevenReports Cause I/NET does not store the Decimal format of a Card number, on the Hexadecimal format. To view this information you will need to create a custom Report Field. Resolution In the SevenReports Design View, Right click on "SQL Expression Fields" and select "new" Name the Field Enter the following text: CONVERT(INT,CARDNUMBER) Save and Close Expand "SQL Expression Fields" Add the newly created Expression Field to your report Resize the Field to allow all of the data to be displayed Right Click on the Field select Format Field In the Number Tab Select "-1123" Click Ok Preview your report

Issue What is the supported DC voltage on Xenta controllers? Environment Xenta controllers Cause DC Voltage is available for power. Resolution The table below list the supported Voltage DC specifications for Xenta controllers For more information check Data sheets for Xenta controllers located on The Exchange.   Xenta Controller Volt DC Support 411 19-40Vdc 421 21.6-40Vdc 451 21.6-40Vdc 471 19-40Vdc 491 19-40Vdc 400 Series 19-40Vdc 300 Series 19-40Vdc 200 Series 19-40Vdc 500 Series 19-40Vdc 700 Series 19-40Vdc 900Series 19-40Vdc 101 No Vdc Support 102 No Vdc Support 103 No Vdc Support 104 No Vdc Support 120 series No Vdc Support

Issue How to interpret a M-Bus point details in a VX communication log such as External Temp [C] {1:0:0}. Environment Xenta Server 913 Cause The  External Temp [C] {1:0:0} message is providing important information about the point. External Temp = Field Type [C] = Unit {1 = Storage # :0: = Sub-Unit 0} = Tariff # Resolution Use the details of the communication log message to correct configuration problems in the device editor. MVAL External Temp [C] {1:0:0} value not required This message provides device details that a point exists, but the Device Editor is not looking for it. !MVAL External Temp [C] {2:0:0} =not received A point is expected but was not found.

Issue License form does not list the BACnet MS/TP driver. Environment I/A Series R2 UNC-410 I/A Series G3 ENC-410 Cause License request for the UNC-410 or ENC-410 does not list an option for the BACnet MS/TP driver. The UNC-410 / ENC-410 does not support any RS-485 drivers because the RS-485 port is not electrically isolated. These controllers do support BACnet integration via BACnet-IP or BACnet-Ethernet. Resolution If BACnet MS/TP integration is required, use the UNC-520 or ENC-520.

Issue The output window in XBuilder will show three different message types: Info Warning Error If an error is occurring during a Generate command, it may be difficult to locate the exact error in and among hundreds of warnings. Environment XBuilder Cause The "Previous Error" command when right-clicking in the output window will take into account both Warnings and Errors. Resolution Right-click in the output window of XBuilder Expand the Filter Messages option Uncheck the options for "Show Info Messages" and "Show Error Messages" The output window will now only show true error messages and it will be much easier to determine the error that is stopping the generate command from completing.