Issue I2V graphic conversion has unpredictable results Environment I/NET Site Cause Sometimes the graphics being generated by the I2V conversion do not seem to match the original I/NET graphic pages or include additional graphic items or the size and position of the recognizable I/NET page is significantly different. These problems are typically caused by hidden items in the I/NET graphic page. Resolution To verify if this is the case open the I/NET graphic page in the I/NET editor and use the View-Page Properties option to change the page size. By increasing the page size to 4 times the current values you should be able to see if any of the unexpected items are present. If these object should not be in the graphic then you can delete them and then reconvert the graphic page after returning the page size to normal.  

Issue Added BACnet MS/TP devices to UNC-510, configuring the port to a baud rate of 38.4kbaud and cannot keep the MS/TP port enabled. Environment UNC-510 with BACnet 527i jar file Cause Maximum baud rate for the RS-485 port(s) on a UNC-510 is 19.2kbaud. Resolution Must set the baud rate for the MS/TP driver to 9600 or 19,200 baud.   Faster baud rates are not supported by the UNC-510 hardware. If adding the BACnet jar file to a previously loaded UNC, you must also add the following line driver.mstp=tridium.nre.vxworks.mstp.VxWorksMstpDriver to the drivers.properties file in the UNC.  Please note that the information in this line is case sensitive and must be entered as shown.

Issue An AS-P (SpaceLogic Server) is crashing; just before the crash, the memory usage in the AS-P increases until it reaches a level where the AS-P crash.  Product Line EcoStruxure Building Operation  Environment Building Operation Automation Server Premium (AS-P) Cause The issue was caused by a Notification report which was located in the ES to which the AS-P was connected, Every time this report was run, the AS-P crashed after a while.  This report included a search of all Modbus points in the system and all properties of the Modbus points. When running the report, the ES was setting up a lot of subscriptions to the AS-P in a very short time period. The AS-P could not handle this huge amount of subscriptions and crashed after a while when trying to process all subscriptions from the ES. Resolution In this particular case, the AS-P had around 2000 Modbus points. When the Notification report was running, the search for these 2000 Modbus points and all properties, which were around 20 per Modbus point, caused the ES to set up around 40 000 (2000*20) subscriptions to the AS-P in a very short time period, and it crashed. To solve this issue, the number of Modbus points in the AS-P was reduced to below 1000, and then the AS-P could handle the number of subscriptions (1000*20=20000) with no crash.   When running a Notification report, including a search, be careful not to search for too many objects and properties in the same report, like in the example above when a search was done for all Modbus objects and properties in an Automation Server.   This is only a problem when a search is done via a Notification report if doing a search from Workstation that is made differently and will not set up a subscription in the same way.

Issue After running a listview of Personnel records and sorting it by card number, the sort is incorrect. What is the proper procedure to sort Personnel records by Card number? Environment Personnel records Cause The sort is looking at the wrong attribute. Resolution Edit the listview and change your sort to sort based on the attribute NonABACardNumber.

Issue If I have a point that is flagged for Export what is the easiest way to determine what is causing it to be exported? Environment Cyberstation Cause Determine the cause of a point to be export.  Resolution The easiest method to determine what is causing a point to be exported is to send the site to an ASCII file from Continuum explorer. Then open the dump file and search the file for all occurrences of that point name. Review each occurrence to see if there is an alarm attached or a program in a different controller that references this point. NOTE This same method is the quickest method of finding various objects that may be reference by other objects as these are often not available in listview eg. Objects referencing Alarm Enrollments, Event Notifications, Trigger points, Alarm Points, etc.

Issue MN-CI revision 4.1 returns an error 511 when sending a “Reset” command to a MicroNet 2000 controller. The controller does reset as commanded. Environment MN-CI rev. 4.1 software, MN-FLO, MN-FLO3T, MN-HPFC Cause The problem is caused because MN-CI rev. 4.1 sends the “Reset” command twice, and temporarily loses communications with the controller. Resolution The error is considered a nuisance and can be ignored.

Issue "??12293" error message when trying to log into Vista Workstation Environment Vista Workstation Cause If a message window appears stating "Could not connect to TAC Vista Server." in the title and "??12293" in the main window then you are trying to log into Vista using the wrong authority style. Resolution Trying to log into Vista using a Windows account when Vista is in Low authority. Trying to log into Vista using a Vista account when Vista is in High authority.

Issue Editing Multi-Stage control objects in Sigma may cause the controller to lock up unexpectedly. Product Line Satchwell BAS & Sigma Environment Satchwell Sigma Cause The precise root cause of the controller lock-up is currently undetermined. However, it has been observed that certain conditions during editing can trigger this behavior. Resolution To mitigate the risk of controller lock-up when working with Multi-Stage control objects, follow these best practices: Download the Complete Object File Periodically Before and during editing sessions, ensure you download the full object file to maintain a stable configuration and reduce the risk of corruption or lock-up. Disable Contingency Logging Temporarily If contingency logging is enabled on the Multi-Stage control object, disable it before making any changes. This has been shown to reduce the likelihood of controller instability.

Issue What is the warranty on a I/A Series product? Environment N.A. Cause Field office question Resolution Refer to "Warranty" section of the "Terms and Conditions" document found under the Products menu of the iPortal web site.  Note that these warranty terms only apply to those that buy our products direct from Schneider Electric.  End user warranty terms are usually determined by the installing office.

Issue Add a receiver group to a Xenta server alarm in Xbuilder Environment TAC Xbuilder Cause Easiest way to add a alarm receiver group to an alarm. So that an e-mail is sent when the alarm is triggered Resolution Drag and drop the alarm receiver object on top of the alarm.

Issue Logs in the UNC are not archiving to the Enterprise Server Environment I/A Series R2 Universal Network Controller (UNC) and Enterprise Server Cause The UNC station and the Enterprise Server station have their LogService 'archiveMode' property set to 'archive_disabled'.  Resolution Change the LogService 'archiveMode' in both the UNC station and the Enterprise Server station.  1. Set the UNC station's LogService 'archiveMode' to 'archive_remote'. The 'archiveAddress' property should have 'Supervisor' checked.  2. Set the Enterprise Server station's LogService 'archiveMode' to 'archive_local'. (The “archive_local” selection is valid only if the station is running the DatabaseService) The following have to be also correct in order for log archiving to happen: AddressBook entries should be properly setup in the Enterprise Server and UNC stations. Refer to Page 1-15 and 1-16 of the Niagara Standard Programming Reference for further information.  Supervisor checkbox in the UNC's LogService 'archiveAddress' property should be checked. In the Niagara Log Object properties, the 'archiveSetup' property should have 'nearFull' or 'daily' checked. It is recommended that both of these be checked. 

Issue The BDelay object from the LonWorks jar conversion library intermittently shows very large "remaining time" causing logic issues. Environment R2, UNC's Cause The BDelay object does not initialize the time remaining properly under some conditions. Resolution In the Lib jar - programObjects - hvac folder there is a program called DelayedOutput.sns.  This program can do the delayed on and off function but will need to be enhanced if the time remaining output is required.

Issue Should we recommend Message tag bindings be performed after the commissioning of the device? Environment I/NET Site Cause Should we recommend Message tag bindings be performed after the commissioning of the device? Resolution No, this should not be necessary. It may be preferable, however, for a dialed network as the 901 device must be added to the network when connected to the network.

  Issue There are issues for Flex Server to synchronize time with the Real Time Clock (RTC). Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause The RTC parameter fails the synchronization test.  Resolution Check the voltage of the coin cell using a multimeter. If the voltage is less than 3.3V, replace the coin cell. If the voltage is equal to or greater than 3.3V and the test still fails, report the issue to technical support.

Issue HTML5 Java Environment Java HTML5 Webstation Vista Cause Java is not installed on PC and customer does not want to install it. Resolution There are no plans for Vista to stop using Java and move to HTML5  

Issue Analog inputs on a MicroSmart controller are all reading a negative value. Environment MicroSmart controllers (all versions) Cause Hardware issue or sensor failure Resolution If the connected sensor is a RTD, a negative reading reflects an electrical short somewhere between the controller and the sensor.  Note that a high positive reading reflects an electrical open circuit. If the connected sensor is a 4-20 mA device, it typically reads a high positive value which reflects an electrical open circuit.

Issue When upgrading a Vista from Vista 5.1.3 to Vista 5.1.4, make changes in the Lon network and download it the Xenta master goes offline. This only when running the 911 in low bandwidth. Environment Vista 5.1.4 Cause In the Xenta 911 software version 5.1.4 changes are implemented to support extended characters. This means that when using Xenta 911 in low bandwidth, we need to download the node information to the Xenta 911 using a .cfg file instead of a .xml file. If you have a Xenta 911 with version 5.1.4 it waits for a .cfg file and if you do not have TAC Vista version 5.1.4, it cannot deliver a .cfg file. This means that customers that have upgraded to Vista 5.1.4 need to upgrade all of their Xenta 911s to 5.1.4 if any changes are done in the network. Resolution Upgrade the Xenta 911 to version 5.1.4. Update: This is solved in 5.1.5 and later versions.

Issue SysmanSMS stops sending SMS from Vista Environment SysmanSMS Vista   Cause It is not uncommon that anti-virus software perceives perfectly clean files as viruses. This is a growing problem as the amount of viruses are continuously growing, and the likeliness that they may share similarities in the code with a SysmanSMS file thereby increases.   Resolution Check if the terminal is running an antivirus, and look in its quarantine. Recent updates to some antivirus applications incorrectly identify parts of the Sysman application as a risk. Investigate the antivirus' quarantine folder and note the files and paths which they originally came from. Restore the quarantined files either using the antivirus' restore feature, or manually return them to their original locations. Restart the Sysman services In Windows services, restart TAC Vista Server and Workstation  

Issue An owner customer has purchased a non-expiring copy of WorkPlace Tech.  It is installed on a 64-bit Windows 7 computer within the XP 'mode' virtual machine.  Can it be copied to other Windows 7 computers and work or does the WorkPlace Tech license prevent it from working? Environment Windows 7 WorkPlace Tech 5 Cause Loss of potential sales Resolution WorkPlace Tech licensing is not designed to identify a virtual 'hard drive' from an actual hard drive.  As a result, an installed copy of WorkPlace Tech will work in the virtual machine no matter how many Windows 7 computers into which it is installed.

Issue Which type of thread is used on the VZ*19E valves? Environment VZ219E VZ319E VZ419E Cause There are different types of standards on the market for pipe threads, often depending on regions. Resolution All threaded VZ*19E valves are using BSP (British Standard Pipe) male threads.