Issue Need to move PCT storage file to another location Product Line EcoStruxure Building Operation Environment Project Configuration Tool Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause The hard drive where the storage file resides may be full, or the space may be allocated for another purpose Resolution It's suggested to create a backup before proceeding, follow How to backup PCT 2.0 data to create a backup.   Open Hyper-V Manager Select "pct" under Virtual Machines then click "Move..." from the right-hand side menu Move "pct" Wizard Window will pop-out, click Next Select "Move all of the virtual machine's data to a single location" then click Next Select the NEW location for PCT then click Next. Check if the location is correct, then click Finish. Hyper-V will initial the process Once the Status shows the progress finishes. Click "Shut Down" from the right-hand side menu for "pct" image   Click "Stop Service" from the right hand side menu to stop Hyper-V as we need to modify the file location for PCT settings file   Open Windows Explorer and go to C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool Open the "settings" file Replace the old folder location with the new one then Save the file (I changed the folder from 'C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool' folder to 'D:\PSS\PCT 2 storage' Before modification After modification Go back to Hyper-V then click Start Service   Select "pct" then Click Start   Wait for a couple of minutes for the VM to start Go to https://192.168.10.2/ in a browser and PCT will start with all the existing projects

Issue A customer has purchased an incorrect type of Interface Controller (IC) — specifically, a Sigma IC-Unifact — and is seeking to convert it to an IC-SNP. Product Line Satchwell BAS & Sigma Environment Sigma IC / IC3 Cause The request arises due to a mismatch between the purchased IC type and the required application. The customer intended to use an IC-SNP but mistakenly acquired an IC-Unifact. Resolution Unfortunately, conversion between IC types is not possible. Each IC or IC3 has a unique personality embedded in its hardware, which is tightly coupled with its firmware. Even if the firmware is changed, the underlying hardware personality remains unchanged. This mismatch prevents the IC from functioning correctly in a different role. Therefore, to ensure proper operation, the correct IC type must be procured from the outset.  

Issue SevenReports Error when attempting to open report directly from Windows Explorer or Graphics link Error received: Error in command line parameters: Report Type: 255 Duration: 255 Error Text: C:\INETSevenData\Reports\xxxxxxxx.rpt   The Icon for SevenReports is incorrect: Environment SevenReports Windows7 Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause File association has some how become corrupt or it has been associated with the SevenReport.exe file after installing the SetupCrystalReportsXI.exe. Resolution In most cases the file association will occur automatically and there is no need to manually do this.  Best practice is to restart the computer after installation, this should stop this error from occurring. Should this error still occur then this will require manually repairing the .rpt file association within the registry. Edit the following Registry keys so they appear as shown below: 1. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt If there is an additional sub-key (folder) under the .rpt entry called UserChoice; then delete this key. 2. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt\OpenWithList If there are any other entries here they should be removed and this entry must match exactly as shown in this screen. 3. HKEY_CURRENT_USERS\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rpt\OpenWith\Progids 4. Close the registry editor and Windows Explorer (if opened) 5. Re-open Windows Explorer, browse to the INET Seven Reports folder (default "C:\INET Seven Data\Reports") and see that the ICON has changed back to the correct type and that double clicking on any of the reports now opens correctly.  If not please contact Product Support.

Issue Is it possible to see a list of all the signals in the vista system that are overridden manually? Environment Vista 5.1.X Cause It is important for the customer to know which signals are manually overridden to be able to make appropriate decisions about a plants' status. Resolution There are 2 main options available: 1. Use Vista's search tool -the screen shot below shows which criteria to use. You can of course include other points in the filter. 2. Create a report and link to the signal's 'manual control' property. This option would have the advantage of being able to trigger the report via a button in TGML and that the layout can be configured according to the customer's specifications. However, it will take a bit longer to configure the report initially. -Open the report and via the Vista reports addin configure a vista link to a value as shown below.  

Issue Can I/NET Seven Reports be generated automatically by time of day? Environment I/NET Seven Reports Cause Desire to generate reports automatically by schedules. Resolution I/NET Seven can schedule reports using Auto Report Generation.

Issue What is the name of the database format I/NET uses within its environment? Environment I/NET database Cause Building specifications may require the database format for design or as-built documents. Resolution The I/NET database format is proprietary and does not have a name. It is a "Closed system." As a matter of baseline security, it would be unwise to share ANY such information outside of the company. The distribution of such sensitive information increases risk to all of our customers, not just the requesting customer. As a provider of security/access control products, our priority is to protect all of our customers; one way we do that is by protecting engineering details.

Issue How to delete all or specific parts of the E: Segment in an UltiVist/DMS database. Product Line TAC IA Series Environment UltiVist/DMS Cause The E: Segment database needs to be removed or cleaned up due to outdated or incorrect configuration data. Resolution Use the KILBRNCH tool to delete the required segment. Backup the database before proceeding. Open an OS/2 window and navigate to the FI directory. Disable communications by typing: SET NOFCS=TRUE (This ensures KILBRNCH only deletes offline elements.) At the x:\\FI prompt, run the KILBRNCH command: KILBRNCH FI Example: KILBRNCH \\FI\\FI E:001.12.01.023 E: = Segment 001 = Network ID 12 = Panel ID 01 = DCM ID 023 = Controller ID After completion, re-enable communications: SET NOFCS=FALSE Refresh the E: Segment in UltiVist.

Issue ClimateMaster controllers are an OEM version(s) of the I/A MNL LON controllers and can only be added as third party devices in SmartStruxure.   Environment ClimateMaster controllers SmartStruxure Cause ClimateMaster is a channel locked product and will not permit  WorkPlaceTech or WorkPlace Tech Editor to have access to the application via upload or download. Resolution ClimateMaster controllers can only be added as third party devices. For help on adding third party devices consult the StruxureWare Building Operation Web Help. There are three web help topics on adding third party devices: Enterprise Server Automation Server Third-Party Licenses

Issue Is it needed to connect DC voltage to trigger the DI of the 301 and 421A What is the max current/voltage that a DI point can handle. Environment Xenta 301, Xenta 302, Xenta 4xx Cause The inputs on the Xenta 300 and 4xx are active inputs from the terminals X1, U1 etc. Meaning the terminal is at high voltage when open.  For a UI (act as a DI) channel, the voltage across open contact is approximately 20 V DC, and for a XI channel,  the voltage across open contact is approximately 33 V DC. To activate the digital input, engineer needs to connect the signal to M ( = 0 volt) terminal, so current flows FROM the X1 to M. So basically we expect a switch that connects M and X1 (U1). Resolution No you only need a switch that connects M0 to X1 or U1 (or other digital, universal input). Note: It is recommended to have a non-voltage dry point relay switch to protect the digital input on the controller and IO module.

Issue Sigma Server crashes, and the hard drive becomes full due to an accumulation of archived Alarm Logs, all timestamped around the same time. Alarm Fail Safe window displays:   "Logging Database is 100% full" "Unable to archive"   Product Line Satchwell BAS & Sigma Environment Satchwell Sigma Cause The Sigma Server crashes because the Logging Database is full. Normally, this database is automatically archived. However, if the folder C:\Sigma\Data\ArchivedLogs is missing, the archiving process fails repeatedly. Each failed attempt generates a System Message, which further fills the Alarm Log Database, triggering another archiving attempt—creating a loop that eventually crashes the server. Resolution Step 1: Recreate Missing Folders Ensure the following folders exist under C:\Sigma\Data . If not, manually recreate them: ArchivedAlarms ArchivedLogs ArchivedTransactions Step 2: Test Archiving Functionality Create an Action and Schedule to archive the logs. Allow the schedule to run. Verify that a file named Sigma0nnnn.dbs appears in the ArchivedLogs folder. ✅ If successful, you may either remove the daily schedule or leave it in place for ongoing archiving.

Issue How long will it take for a MNB controller to drop to 'Read-Only' mode when the AC power supply voltage drops below 20.4 Vac? Environment MNB controllers Cause Site installation using one AC transformer for multiple controllers.  Site is also suffering brownout conditions. Resolution Factory testing confirms that it takes only one AC cycle of power (i.e. one complete sine wave) of voltage below 20.4 Vac for the controller to drop into 'Read-Only' mode. It is difficult to view with a standard digital multimeter.  A scope may be required to capture the voltage dip.

Issue Access Event messages say, "Access Mode Normal." What does this mean? Environment Access Event messages Cause This is generally seen after you see either "Access Mode No Database" or "Access Mode No Communications" messages and the problem has been corrected. Resolution This means the system is running Normally again. Note: When in Normal mode, personnel records will be validated based on how the door is configured to validate while in Normal mode .

Issue Can an alarm be generated if a Niagara R2 Enterprise Server loses connectivity to the Vykon Alarm Service (VAS)? Product Line TAC IA Series Environment Niagara R2 VAS client Cause The system does not automatically generate an alarm when the VAS connection changes state. A custom logic is required to monitor the VAS client activity. Resolution To alarm on VAS connectivity status: Create a Program Object in WorkPlace Pro and use the following logic: //////////////////////////////////////////////////////////////// // VAS Active clients // This object monitors the number of active VAS clients. // Revision History: // 07 August, 2007 ////////////////////////////////////////////////////////////////// // Inputs // flex input int ActiveClients // // Outputs // output FloatStatusType Clients // Processing Clients.value = ActiveClients Link the clientActive property of the VykonAlarmService to the ActiveClients property of the program object Create a comparison object, and link the output of the program object to Input A of the comparison object In the comparison object, configure the function so that A < B, and set defaultB to 1 Create a BI object, and link the status out of the comparison object to the status in of the BI Configure the alarm properties of the BI

Issue Niagara R2 UNCs using bacnet-2.305.523b.v1 or newer BACnet jar files may fail to operate correctly unless the bacnet.properties file is modified. Product Line TAC IA Series Environment Niagara R2 UNC with bacnet-2.305.523b.v1 or later Cause Upgrading BACnet jar files introduces changes that require enabling specific properties in the bacnet.properties file. Note: New stations created with these versions already include the correct file by default. The modification is only required when upgrading an existing station. Resolution Open the bacnet.properties file on the UNC. Locate the two lines near the end of the file: #pollHeartbeatCheck=true #PollRestartEnabled=true Uncomment both lines by removing the leading # : pollHeartbeatCheck=true PollRestartEnabled=true Save the file and reboot the UNC to apply changes.

Issue TAC Vista 5.1 installation hangs on installing Video Functions. CPU is at 100% and the installation will never finish. Environment Vista Installation Cause It seems like the MSI process for the Video components sometimes gets into a loop. Resolution Start the installation and let it run until it “hangs" Go into Task Manager-Processes and end the process “msiexec” that is using all the CPU. The installation should proceed and everything should be installed correctly

Issue Standard Output Window displays the following error:  Java.net.socketexception.reset Product Line TAC IA Series Environment R2 Niagara Cause The IP network has two NIC cards assigned the same address.  This results in a  Duplicate IP Resolution Use WireShark to Find the duplicate IP and re-assign a new ip to the server or UNC IP. For more detail see Using WireShark to analyse communications on an Ethernet network. 

Issue How to re-create the default objects such as default list views and alarm enrollments. Environment CyberStation Cause Not known cause Resolution Run the Continuum database initialization utility then go to the server or stand alone tab (depending on your configuration). Tick the Create Default List Views check box and/or any of the other check boxes that create default objects. Make sure the Update Existing Database is selected in the create or update group. Click Continue to update the database and create the default objects.

Issue When a OPC client is connecting to Vista the updates of values in Vista get really slow. The OPC client is asking for values from a Lon network Environment TAC Vista 5.1.7 Vista OPC server IFix OPC client in this case but could be any Cause The problem here is that the OPC clients asks for more values per second from the Lon network then the Vista server can deliver. The Visa server can read around 40 values per second using a Loytec network interface in a classic Lon network.  Resolution Make sure the OPC client doesn't read more then maximum 30-40 values per second from Vista.

Issue When trying to browse for Areas to assign to the Area Inside Door and Area Outside Door fields in Door records, not all Areas are shown or available to be selected. Product Line EcoStruxure Security Expert Environment Security Expert Cause The Programming Mode selector is set to "Local" which is the default value. This will only show objects that are already attached to the controller this record resides in.   Programming Mode Resolution Change the Programming Mode to "Global" which will now show all Area records, including those unassigned or assigned to other controllers.   Programming Mode Global

Issue Cannot log on to Web Client with an I-Pad    Environment Continuum  1.9X Web Client Cause At the present time we do not offer support for Apples I-Pad   Resolution IE 7, 8  and 9 is supported with Web Client 1.9X