Issue How can I change the colors for Vista alarms in Vista Webstation? Environment TAC Vista Webstation Alarm queue Cause Customize the color palette for a Webstation user. Resolution To change the colors used by alarms in Vista Webstation, log in to Vista Workstation as a user that belongs to the $Administrator group. Right click on an alarm and select customize. In the Text tab, you will be able to change the font color or background color for each of the alarm states. Once you have configured the colors to your liking use the File->Save My Program Settings command. The change will now be visible in Vista Webstation next time you log back in.  

Issue How do I select an actuator and valve combination? Environment Actuator Valve Cause Select the correct actuator and valve part numbers. Resolution Refer to the TAC Catalog F-27414-*. Read the section on valve part numbers. Select the valve body needed. Refer to Catalog F-27382-*. Read through the actuator selection for MA, MC, MF, MK, MM, Mp, and MS to identify the desired actuator. Refer to TAC Catalog F-27414-*. find the page with the chosen actuator valve combination. Verify from the close off table that the actuator will meet the valve performance requirements. Turn to the actuator assembly code table and select the assembly code needed to complete the valve assembly number. ie: Vx-XXXX-XXX-X-XX. Order valve. If valve is not available as a factory assembly, order the individual parts and field assemble. The valve close off table provides the correct linkage kit required to couple the actuator and valve body, not all actuators require linkage kits.

Issue Microsmart controllers do not respond to Niagara R2 schedules after a brief power outage. The UNC appears online, but Microsmart shadow objects stop updating. Product Line TAC IA Series Environment Niagara R2 (all versions) Microsmart controllers (all versions) Cause When building power fails for less than 60 seconds: The UNC performs a graceful shutdown using its backup battery but never fully powers down. Microsmart controllers reboot and come back online. The UNC assumes controllers are still online, but the link between Microsmart shadow objects and physical points is lost during the outage and does not automatically recover. Resolution Reboot the UNC to re-establish communication between Microsmart shadow objects and the controllers. Verify all schedule links after reboot to ensure proper operation.

Issue A laptop installed with TreeTech 3.1 is configured for a serial connection to a GCM-86000.  After starting communication in TreeTech, there are no startup errors but the serial communication link fails. Environment TreeTech 3.1 Cause Using TreeTech to do GCM backups with the demise of ProBlock Resolution On page 25 of the TreeTech Engineering Guide (F-26640), the recommended setting for ODSR (output date set ready) is ON for a GCM-86000. At times, the age and model of laptop may require that ODSR be set to OFF.  Try it.

Issue The message “Unsupported Unconfirmed service” is displayed in the Standard output Window of an UNC-520. Environment Niagara G3, R2, UNC-520, ENC-520 Cause Some manufactures’ BACnet controllers use unconfirmed service which the UNC/ENC does not handle so they are ignored by the UNC/ENC. Resolution These are nuisance messages which cause no issues. The messages can be ignored.

Issue What's the easiest way get a TIP license for Tree Tech 3.1 for legacy panel database maintenance? Environment Tree Tech 3.0 (included with WIBS 1.1) Tree Tech 3.1 Network 8000 DMS Cause Up to four unlock codes are required for Tree Tech: - one for Tree Tech itself - one for the serial driver - one for the Network 8000 ethernet driver - one for the DMS ethernet driver  Resolution In the Purchase program, select the part number in the package list called IV-DEMO-CDE (scroll down to the bottom of the list). Ordering and unlocking this part number will include Tree Tech and the three communication drivers. This is a permanent license and does not expire.

Issue Function Blocks as object controller Environment StruxureWare Building Operation FB Program at site Cause When commissioning the local node with a LNS tools (NL220), one cannot see the functional blocks as object controller in the LNS tool, but rather have all the SNVT in the static node. Is it normal? The problem is, if one has a lot of SNVT, it is not clear. Resolution Functional blocks created do not have a functional block index to be able to present them correctly. All Functional blocks have same index causing the presentation issue mentioned above.

Issue In Remote Alarm Manager (RAM) 2.0, the “Stop transmission of the Alarm Message” setting within an Action may be unintentionally lost when reviewing or modifying the configuration. This setting is part of the “What should be done when an alarm is acknowledged” menu. Product Line Satchwell BAS & Sigma, Satchwell MicroNet, TAC Vista Environment Remote Alarm Manager (RAM) 2.0 Cause The issue arises due to the way the Action configuration is navigated. Depending on the method used to review or edit the Action, the setting may be deselected without user awareness. Resolution There are two methods to modify an Action, each with different implications: Sequential Navigation (Using “Next” Button): Open the Action and proceed through each page using the Next button until reaching Finish. If you repeat this process, the “Stop transmission of the Alarm Message” option may become deselected, even if it was previously enabled. Direct Page Selection (Using Left-Side Navigation): Open the Action and directly select the desired page using the navigation boxes on the left. Important: If this method is used, always verify that the “Stop transmission of the Alarm Message” checkbox is ticked before clicking Finish. Best Practice Tip: When modifying Actions in RAM, always double-check the status of the “Stop transmission of the Alarm Message” setting before finalizing changes. This ensures alarm behavior remains consistent and avoids unintended message transmission.

Issue Can an automation server be installed with a backup database without the need for Workstation?  For example, can a backup database be installed on a USB stick that is programmed to 'auto-run' when it is plugged into the automation server? Environment StruxureWare for Building Operations (all versions) Cause Customer works in the industrial refrigeration industry and his field personnel are primarily mechanics with limited pc knowledge.  Wants to use a stand-alone AS to control the refrigeration system.  Sites are mostly remote (several hours by car and/or flights).  Wants to send programming changes, due to site installation changes, as a self-extracting and self-installing file on a USB stick. Trying to avoid supplying the necessary laptops and Workstation training to the mechanics. Resolution This feature is not available.  Workstation is required for database administration.

Issue The XIF parser could fail if there is a "-sign in a commented row in the XIF default field. Environment TAC Vista Cause The XIF parser could fail if there is a "-sign in a commented row in the XIF default data field. Example: # ----------------------------------------------------- # ----------------------------------------------------- FILE value 1 1 ##dde1  "1,2,3\x00,1,2;"         // UCPTdownDriveTime                SNVT_time_sec 0x66,0x66 ##dde3 "1,2,23x00,2,2;"         // UCPTupDriveTime                     SNVT_time_sec   Resolution Just removing the "-sign will work: # ----------------------------------------------------- # ----------------------------------------------------- FILE value 1 1 ##dde1 1,2,3\x00,1,2;           // UCPTdownDriveTime             SNVT_time_sec 0x66,0x66 ##dde3 1,2,23x00,2,2;         // UCPTupDriveTime                   SNVT_time_sec

Issue The configuration in "License Setup" changes autonomously meaning that you open "License Setup", make a change, close "License Setup", open "License Setup" and the configuration has reverted to what is was before the change was made. It reverts back to what it was before making the change. Environment TAC Vista 5.1.9 Cause The cause of this is unknown. TAC Vista Server is supposed to set some values in the registry while running also regarding licensing, but not like described here. Resolution Make sure TAC Vista Server is stopped while changing the license setup: Stop TAC Vista Server Change the license setup Start TAC Vista Server

Issue Erasing NOVRAM from ASCs Environment I/NET Seven Site Cause How to erase the firmware and programming in the ASC  Resolution There is a way for users to erase the firmware and programming in the ASC by following the following steps: Note: take care that you do not clear the memory on a stand-alone ASC with no SLI or I/NET computer with which to perform step 6! This procedure does not just reset the parameters, it removes the entire application. Remove power from the ASC. Place DIP Switches 6-12 in the off (0) position. Apply power to the ASC, and then remove power again. Place DIP Switches 6-12 in the on (1) position. Apply power to the ASC. Download the UPD file by selecting Update ASC to restore it to defaults. On occasion, it may be necessary to repeat steps 1-5 twice.

Issue Not possible to have a zero in the beginning of an address to a M-bus device in XBuilder.  For example, add an M-bus device in XBuilder. Write a secondary address (used default) with a zero in the beginning. Click OK and the zero in the beginning disappears. Environment Vista 5.1.5 XBuilder Cause This is just a display attribute in XBuilder to trim leading zeros in the address field. Resolution Even if the zero in the beginning disappears in the address box, it will still be used when the Xenta server communicates with the M-bus device. Write the address with a zero as it should be and that address will be used.

Issue Alarm entry in Active Alarm Viewer shows point's alias instead of name. Environment CyberStation Cause Problem with enhanced alarm logging and enhanced alarm delivery. Resolution Shut down ALL CyberStations From the Continuum Database Initialization in the Server tab de-select Enhanced Alarm Logging and Enhanced Alarm Delivery then update the database. After update database completes, put back the Enhanced Alarm Logging/Delivery and update the database once again.

Issue Point Name Limitations in I/NET Environment I/NET Cause I/NET limits point name length in order to conserve memory usage on controllers Resolution All Resident I/O points in I/NET are limited to 16 characters Indirect Points are limited to 11 characters

Issue I/A Series G3 alarms acknowledgement via a SMS sent from a mobile device Environment I/A Series G3 version 3.5 or later Cause The ability to acknowledge alarms via a text SMS message sent from a mobile device is required. Resolution The SmsAlarmAcknowledger component (I/A Series G3 version 3.5 and later) provides a way for users to acknowledge alarms by sending a reply to a text message alarm notification. This component is available in the Sms palette. More details can be found in the section 'About the Sms Alarm Acknowledger' on pages 5-22 and 5-23 of the Niagara Ax 3.5 User Guide or the Niagara Ax 3.6 User Guide. The Niagara Ax User Guide is included with the installation of the I/A Series G3 ENS software if you have chosen to install documentation during the setup (\niagara\niagara-3.x.xx\docs\docUser).  

Issue In Niagara R2 Workplace Pro, users need to know the default size of a Container’s Workspace and the maximum allowable settings to properly view large shadow objects. Product Line TAC IA Series Environment Niagara R2 Cause Large shadow objects cannot be fully displayed in the Workspace because the default width and height settings are too small. Resolution Default Workspace Size: Width: 800 Height: 550 Maximum Workspace Size: Width: 1500 Height: 1500 To modify these values: Right-click the Container. Go to Properties → Visual tab. Adjust width and height as needed within the maximum limits.

Issue What limitations are in there when entering the SQL Server name in database initialization? Environment Installing Continuum Cyberstation and Web Client Cause The number of characters is limited in the database initialization screens for Server, Workstation and Stand Alone installations. Resolution When entering the SQL server name in Database Initialization this is limited to a maximum of 30 characters. Should your server name exceed this you can use the servers IP address, or map a network drive.

Issue Upon presenting valid credentials at the door and physically entering thru it, the event reported for the transaction is "Valid Access No Entry" instead of the normal Valid Access event. The door is properly configured with a door switch but the controller does not see the door switch open. Product Line Andover Continuum Environment Continuum CX Gen 1 Continuum Net Controller II Cause For unknown reasons the door's entry and exit IOU are set to the same value, typically the GUI will not allow such invalid configuration. Resolution Edit the door and set the Exit IOU to zero (for a single-sided door) or to the appropriate IOU number associated with the AC1/AC1Plus on the exit side of the door. 

Issue A BACnet device on the Bacnet internetwork is broadcasting an incorrect time and this is being reflected in the ENC's. How can this be disabled? Environment G3 ENC's JACE's BAcnet Cause Third party BACnet device broadcasting incorrect time periodically on the internetwork. Resolution By default "Time Synch Allowed" is enabled in the ENC and JACE's.  This can be disabled by the following steps. 1. Open the ENC station  with WorkBench then open Config, Drivers, BacnetNetwork and BacnetComm. 2. Right click on Server and View the Slot sheet. 3. Right click on timeSyncAllowed, right click on ConfigFlags, uncheck the box next to Hidden and click OK.  4. Right click on Server - View - Properties and change Time Synch Allowed to false and save.