Issue What is the function of an IP address? Environment I/NET Site Cause What is the function of an IP address? Resolution The IP address uniquely identifies a device on a TCP/IP network. No two computers can have the same IP address.

Issue There are multiple versions of Niagara R2 software installed on a computer (i.e. 4.31, 5.14, 5.22, 5.29).   Stations will not open with the older versions. Environment Niagara R2 Cause By default, the Niagara service for the most recent version (e.g. 5.14) will run when a computer is started. And only one instance of the Niagara service can run at a time. Resolution In order to open stations with the older versions, the Niagara service for the appropriate version must be installed and running. To install the service for an older version (i.e. 4.31): Open the Console for the desired Niagara version (Start > Programs > Niagara 2.301.431.v1 > Console In the Console window, type the following: admininstall install /start If successful, you will see the following responses: Niagara service successfully installed. Niagara service successfully started. Now, stations will open using the older releases.

Issue When creating an Equalization bed with a Filemaster and several clients, a full version of SQL 2005 or 2008 needs to be installed on the Filemaster. All the clients need to have SQL 2005 Express or SQL 2008 Express installed on the remaining PCs. Environment I/Net Seven revision 2.40 and higher running on Windows 7. Cause Setting up Equalization using full SQL 2005 or 2008 and SQL 2005 Express or 2008 Express on the clients. Resolution Install full SQL 2005 or 2008 on the PC that is dedicated to the be the Filemaster. Launch the I/O Configuration and create a new profile. Connect to the instance that is full SQL. Set this as the Filemaster in Workstation Options. Load remaining PCs with SQL 2005 or 2008 Express. Launch I/O Server and create new profile. Set this as Equalized Client in Workstation Options. Once connectivity has been made, verify that Equalization is working.

Issue There are six object types when adding to a Network 8000 network in the Equipment Database.  When should each type be selected? Environment TreeTech 3.x Network 8000 GCM and LNC Cause Each type provides the necessary support for the different block types available in the different Network 8000 GCMs and LNC.  An upload will fail if block support is not available because the wrong object was chosen. Resolution Select the correct object type to match the field-installed Network 8000 panel. ASDGCM4  - A GCM-84000 series using revision 4.x firmware and configured with an ASD bus ASDGCM5 - A GCM-84000 or GCM-86000 series using 5.x firmware and configured with an ASD bus GCM4 - A GCM-84000 series using 4.x firmware and configured with GCS modules GCM5 - A GCM-84000 series using 5.x firmware and configured with GCS modules GIM 2100 - A Global Integration Module for System 2100 SIM GCM - same as a LNC-100

Issue Does Continuum support Escorted or double card swipe requirements? Environment ACX57xx, AC1 range Cause Some specifications call for 2 valid cards to be presented before the door is released, also called the 2 man rule. Resolution Continuum does not support the requirement for escorting or double card swipe requirements, if a valid card is swiped at a door it will release. One possible workaround could be to have 2 readers (doors) each opening an output relay. Then wire the two relays in series, such that both outputs need to be On to power the door magnetic lock. So the personnel and the supervisor (or Escort) both need to present their card to their respective readers at the same time to open the door.

Issue I can not see the access controls editor in the I/NET system. What did I do wrong? Environment I/NET Site Cause The "Enable Access Control" check box must be checked. This box is located in the I/O Server driver. Resolution Edit the I/O Server configuration Check the access box Log out of I/NET Log back and the access is now available.

Issue NPRs - Solution information for IT professionals. Environment I/NET site with a network Cause Is there information for the site IT Professional concerning NPRs Resolution The I/NET control network, on which the NPR is a component, makes exclusive use of UDP/IP packets. All retry, the control network applications layer handles timeout, and other packet transfer reliability. The maximum packet data component size is 140 bytes. The maximum UDP/IP packet size, including MAC and IP headers, is 186 bytes. Most control network transactions occur in the following four sets of packets: Transmission packet, Acknowledge packet, Response packet, and Response-Acknowledge packet. This is true for all transaction types including manual operator control actions initiated from I/NET, controller software downloads, and trend data uploads. Three control network packet transaction types occur periodically and are formed as a set of two packets. These transactions are for node to node (on the control network) supervision, global data point distribution, and message (alarms, transactions) distribution. This two-packet set is constructed of a Transmission packet and a Response packet. Node-to-node supervision occurs every 15 seconds. Global data point and message distribution occur at random intervals depending on the operator settings for those events on the control network. Acknowledge and Response-Acknowledge packets are 64 bytes in length. Transmission and Response packets will vary in length from 64 bytes to 186 bytes. The data content of the UDP packets is proprietary to TAC control networks. Critical configuration packet transactions between TAC control network machines use private key encryption to protect the data content. All other packet data contents are not encrypted. The highest Ethernet network utilization will occur during an I/NET host PC to NPR software restore action. This is the only sustained network activity where transmission packet sizes are filled to the maximum of 186 bytes. It is also the only control network activity that will generate a continuous transmission data stream. Network utilization during activity will be between 2 and 3 percent. To validate this statement, the Triticom Landecoder32 Ethernet monitor was used to observe network activity during the software restore process. Broadcast UDP/IP packets are NOT utilized by the control network applications. The only Ethernet broadcasts that will be used are standard ARP broadcasts for normal MAC to IP address resolution. The NPR requires a static IP address assignment. The control network makes use of logical port number 50069 as the transmission packet destination. The NPR exposes an SNMP agent that will provide SNMP managers access to the standard MIB2 network variable set. The NPR exposes a limited Telnet service that provides connecting clients access to control network specific debug information such as the application layer routing table a well as the IP stack routing table and ARP cache. The NPR operates at 10 Mbs and communicates at half duplex.  

Issue Email alarming is configured correctly but Continuum keeps crashing when alarms are sent as emails. ACCDataServices is the crashing module.   Windows Application log shows two email errors that point to an issue with Outlook. Email, Failed to send email - SendNote in Send function failed. Result is 80070057. Email, Failed to send email -  SubmitMessage failed in CSession::SendNote, Result is 80070057 Environment Continuum Alarming Outlook Cause Outlook account folder is too large and does not have available space for new entries. In this case the folder was 7GB in size with emails going back eight years. Resolution Archive Outlook account folder and truncate to free up space for new emails.  

Issue Windows XP is requiring you to log in and you do not know password after installing Vista 4.3.0 - 5.0.0. Environment Vista 4.3.0 - 5.0.0 Windows XP Cause Vista 4.3.0 - 5.0.0 creates local accounts on your computer when you install the software. These accounts are used by the SQL server portions of the software. However if the computer was still using the default Administrator account then the next time you boot up the computer it will ask you for the password on either the TACA_PCNAME or TACM_PCNAME accounts. The passwords are randomly generated and should not be used to log into Windows. Resolution To get back into your computer: Press the Ctrl-Alt-Del keys twice to get to the traditional Windows 2000 log in screen. This will allow you to use the Administrator account to log into the computer. Once logged in you should create an account that will be used for normal operation. To avoid this problem you can restrict your installations to Vista 5.0.1 which will not use local PC accounts for SQL administration, but SQL Server accounts instead which will not effect the normal computer login process.

Issue AMT not showing First Name and Last Name information in the Transactions Window   Environment I/NET running in a Windows Environment Xenta Server 527 / 731 Cause The Host PC is not listed as the SQL Host Number in the Xenta 527 / 731. Resolution In the configuration of the Xenta Router the Host PC has the default value of Zero. To fix this you must: Connect the Xenta 731/ 527 Server 24 VAC power. Refer to the TAC Xenta 527 Installation Instructions (0FL-3956). Connect a PC to the Xenta Serves. Attach a serial cable from the computer’s COM port to the RS-232 B port on the front of the Xenta Servers. Refer to TAC Xenta 511/527/911/913 Handbook (0-004-7870) for complete instructions. Set the Xenta Server communication parameters. Start a Hyper Terminal Session on your PC, once the cable is connected it will display the default information on the Xenta. Note: The factory default login/password is root/root, Hyperterminal into the Xenta and login with appropriate credentials. From the dsh/> prompt type inethost Hit the ENTER key sixteen times to get to the SQL Host Number. It’s default is 0 and should be changed to the HOST NUMBER for the Host PC. The host PC number can be found in the I/O Server at the top right hand side in the TCP/IP setting box. Log out and be sure to restart the Xenta Server for settings to change.

Issue Get error message "Create fail for Windows TAC Graphics Editor,0,tadrawMain" when trying to start the OGC editor in a Windows 2008 server 64 bit. Environment Windows 2008 server 64 bit Vista 5.1.5 Cause Data Execution Prevention (DEP) settings are incorrect. Resolution Open Properties on "My computer"" Click the Advanced tab Click on Settings for Performance Set Data execution Prevention" to "Turn DEP on for essential Windows programs only"

Issue I cannot connect to a b3 controller, even when it is removed from the MSTP bus. I cannot connect to an Infinet controller, even when it is removed from the Infinet bus. Environment Continuum Roam IO MSTP Infinet i2 b3 Cause Need to connect with a local controller using RoamIO. Resolution In some cases we have found that RoamIO has trouble connecting to an individual i2 or b3 controller.  If you are having trouble connecting via RoamIO to a controller that is not connected to the controller bus, try connecting two controllers together and attempting to connect.

Issue Is TAC Vista webstation 5.1.X supported on Windows 7? Environment Windows 7 Webstation 5.1.X Cause Webstation works with Windows 7, but the reason why it's not officially supported is that the number of concurrent connections is limited to 10 (the same as in XP). Resolution Webstation is not supported on Windows 7. If/when an issue arises our advice will be to upgrade to a server (2003, 2008) as unexpected behaviour may be resolved simply by doing this.

Issue Can badging be accomplished on a webclient PC Environment Continuum Webclient Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Customers have requested badging for webclient PCs Resolution Badging is not supported on the webclient PC. Repair will not enable this configuration. To resolve this, you will need a Cyberstation key with Epibuilder enabled for badging and a second PC with a webclient key

Issue Does ReportCmdLine.exe interact directly with network mail services.  Does ReportCmdLine.exe function the same as selecting the email delivery icon on the report toolbar? Environment CyberStation ReportCmdLine.exe Exchange Reports Email Delivery Cause The ReportCmdLine.exe and manual report delivery do not function in precisely the same way.    Resolution The ReportCmdLine.exe has no interaction with mail services whatsoever.    What ReportCmdLine does is it notifies the report object that the report should be created in the form of an email, or a file, or both.  The effect is similar, though not precisely the same as opening the report object and selecting the Email button on the tool bar.    These two actions, i.e. sending a report email by selecting the report email button or by using the ReportCmdLine argument 3, differ in the following way.  Report Email button: The Report Email button creates an email that must then be sent manually.    ReportCmdLine.exe When the report object receives the email argument from the ReportCmdLine.exe it creates an email in the Outlook Outbox.  In either case the email is not sent until, in case of the Report email button, the operator selects the send button on the report email or, in the case of the ReportCmdLine, Outlook is launched upon which it can move the email from it's outbox to the sent mail box.  These operations are handled by the report object.  ReportCmdLine plays no part in this beyond passing on the argument.  In either case you need a mail client that supports Enhanced MAPI protocol (IOW/ Outlook) on the same Continuum workstation otherwise the report email will remain in the OutBox and will not be sent until Outlook is launched.

Issue A Sigma Programmable Object must detect changes in the state of multiple Digital Inputs (DIs), trigger an external alarm via a Digital Output (DO), and then reset itself to detect subsequent changes—even if the triggering DI remains active. Product Line Satchwell BAS & Sigma Environment Satchwell Sigma Cause The programmable object is configured to monitor several digital input points. When any of these points change state (e.g., from OFF to ON), the object must activate an external alarm via a digital output. However, to ensure it can detect future state changes on the same input, the object must reset its internal state after a defined period—even if the input remains ON. Resolution Use a programmable object with logic that: Monitors multiple digital input points (e.g., points 33, 35, 36, 37). Increments a counter ( XINT ) for each input that is ON. Compares the current count ( XINT ) with the previous count ( YINT ). If a new change is detected ( XINT > YINT ), it: Updates YINT Starts a 60-second timer Triggers an alarm (priority can be adjusted) If no new changes are detected and the timer expires, it resets YINT to 0, allowing the object to detect future changes. Sample Code: 10 XINT = 0 20 IF POINT 0|33 ON THEN XINT = XINT + 1 30 IF POINT 0|35 ON THEN XINT = XINT + 1 40 IF POINT 0|36 ON THEN XINT = XINT + 1 50 IF POINT 0|37 ON THEN XINT = XINT + 1 60 IF XINT > YINT THEN GOTO 100 70 IF TIME LEFT THEN GOTO 120 80 IF XINT = 0 THEN YINT = 0 90 RETURN FALSE "reset" 100 YINT = XINT 110 SET TIMER 60 120 ALARM 1 130 RETURN TRUE "Alarm" Notes: Timer duration (Line 110) and alarm priority (Line 120) can be customized. Additional DI points can be added by replicating the logic in lines 20–50.

Issue Do we have any fast (10 sec) damper actuator in our portfolio? Environment Damper actuator Cause In some application, a fast actuator is requested. Resolution Unfortunately, we do not cover this type of applications. An actuator of this type will have to be sourced locally. Belimo has a line of very fast-running actuators: http://www.belimo.eu/CH/EN/Product/Actuators/SuperFast.cfm?TopCatNr=0206

Issue Obsolete product needs replacement. Environment TAC258R 2581010000 Xenta 102-AX STR100 Xenta 121-FC STR250 Cause The TAC258R is obsolete and needs to be replaced. Resolution   We do not offer any direct replacement. Depending on application, you might consider using the Xenta 121FC with a STR100 series room unit. However, if the application is VAV, the Xenta 102-AX and a STR250 wall module might cover your needs.

Issue An R2 station is unable to communicate with any BACnet MSTP controllers. The Standard Output Window displays the following error: ERROR: Cannot open BACnet MSTP Driver tridium.nre.DriverException: Cannot open Com5 [mstp] Product Line TAC IA Series Environment R2 station with BACnet/ MSTP trunk Cause The MSTP port specification is case-sensitive. The configuration uses Com5 (lowercase letters), which is incorrect. Resolution Update the MSTP port specification to use uppercase letters: COM5 This ensures the BACnet MSTP driver can open the correct port and establish communication.

Issue MicroSmart MSC-P1500 Series controller quick reference for interfacing voltage and current sensors. Environment MicroSmart MSC-P1500 Cause The configuration for this controller is non-standard meaning the wiring and software configuration are not 'typical' with the rest of the MicroSmart controller line. Resolution The images available here are excerpts from the MSC-P1500 Installation Instructions (F-25504)