Issue How to number a zone for an exterior door for an anti-passback (APB) system Environment I/NET Cause Application assistance Resolution If the entry reader at an exterior door is physically located in an area, that has no zone number. Then the zone number assigned to the entry reader of an exterior door should match the zone number assigned to the exit reader of that door.

Issue In Niagara R2, device objects are not updating. Bundles were used to speed the linking to graphics. Environment Niagara R2 Cause The device objects are in bundles. Resolution Only native Niagara objects should be placed in bundles. This includes the Niagara AO, BO, AI, BI, and logic (if desired). Due to the nature of bundles they execute at their own rate. This interferes with the normal execution of BACnet, LON, GCM, ASD, DMS, MS and other hardware objects. For additional information on the use of bundles refer to The Standard Reference Manual pages 7-14 through 7-21 and pages 5-1 through 5-6 of the Web Solutions Guide.

Issue Negative values presented to an IC3-SNP Integration Controller are incorrectly displayed starting at 65535, rather than their true negative representation. Product Line Satchwell BAS & Sigma Environment Sigma IC3-SNP Cause The IC3-SNP Integration Controller miscalculates negative values due to limitations in its internal value handling logic. Resolution To resolve this issue, a custom Lookup Table must be created and assigned to the Analogue Input object within Sigma. Follow these steps: Step-by-Step Instructions Create a Lookup Table Open Sigma System Manager. Navigate to System Setup. Create a new Lookup Table using the configuration below. Assign the Lookup Table Edit the Analogue Input object. Assign the newly created Lookup Table number. Select Download Object. Download the Lookup Table Open Sigma System Diagnostics. Download the Lookup Table to the IC3-SNP controller. Lookup Table Configuration If values are presented in whole numbers: Input Output 0 0 32767 3276.7 32768 -3276.8 65535 -0.1 If values are presented with a ×10 factor, adjust the table accordingly. Additional Notes Ensure the Lookup Table matches the scaling of incoming values. This workaround corrects the display issue but does not change the underlying controller logic.

Issue The I/A Series R2 station output window continuously displays the following error: ERROR: run [DiscoverySender] - java.net.SocketException The station appears to be running, but the heartbeat LED remains solid. Product Line TAC IA Series Environment I/A Series R2 UNC Cause The error occurs because the Enable Announcement feature is not implemented in Niagara R2. When enabled, it triggers the DiscoverySender process, resulting in a socket exception. Resolution Open the station database in Workbench. Highlight the station name and go to the Config tab. Locate the property enableAnnouncement. Set enableAnnouncement = false. Save changes and restart the station (reboot the UNC).

Issue Vista server crashes several times every day. Error message written in Windows event viewer: Faulting application Tacos.exe, version 5.1.7.219, faulting module Tacdbi.dll, version 5.1.7.219, fault address 0x00075799. Environment TAC Vista 5.1.7 Cause When doing a backup and the option "Retrieve trendlog data" is marked Vista will do a search for all trendlogs in the server and then go out and retrieve the logdata. Vista crash when the search for the trendlogs is made.   Resolution In the backup object unmark the "Retrieve trendlog data" option.

Issue Spare stuffing box (packing box) that fits a number of older valves. Environment Stuffing box Type T part no 0802064005 V221 V223 V265 V294 V295 V298 V353 V395-1 V396-1 Cause This spare stuffing box fits a number of different valves from the old and current TAC Schneider Electric portfolio. Resolution Stuffing box Type T part no 0802064005 fits the following valves: V221, V223, V265, V294, V295, V298, V353, V395-1, V396-1 NB: this product will be terminated by Dec 31, 2013.

Issue Adjusting the setpoint from the SXWSC3XSELXX device. Product Line EcoStruxure Building Operation Environment Building Operation SmartX Living Space Sensor. Cause SXWSC3XSELXX has plus and minus buttons that could be used for changing setpoint. Resolution Navigate in the System Tree to the Display entry for the SmartX Sensor. Go to the Button and Scene Configuration tab under Properties. Scroll down to Front Menu Button Configuration, change Button 1 function to Change temperature setpoint. Select the tab Advanced, and scroll down to the Feature Control Settings. Set Allow setpoint changes to On. Set max and min limits for the setpoint under Setpoint high limit an Setpoint low limit.   When the plus or minus button is pressed, the Setpoint will change in steps. The size of the steps depends on the difference between the Setpoint high limit and low limit, divided by 10 (when using SI units). In the example above, the difference  between the Setpoint high limit and low limit is 28-18 = 10, so the Setpoint will be changed in step of 1 degree C.  

Issue The historical reads will fail from time to time due to process data failure Environment Report Server 1.6.0 and below Cause This is due to the ValueAfter and ValueBefore column in the tbEvents table of Reports db. ValueAfter and ValueBefore Columns were designed as float datatype, When the Reporting Agent tries to convert the NeuronId of a LonWorks device (which is one of the data for ValueAfter and Valuebefore Columns) as a float then this issue occurs. Due to this Reporting Agent will trigger the ES Read again. Resolution With the change of ValueAfter and ValueBefore to nVarChar datatype, the issue gets solved. These changes are included in Web reports 1.6.1. 

Issue Door show Deny Entry Schedule after deleting a special day schedule on the special day Environment I/NET Access Control Cause The process to execute the Special Day begins at midnight on the first day of the duration, and ends at the end of the last day of duration. If you delete the Special day while it is running you will get denied entry. Resolution Do not Delete special Day schedules on special days Modify the special day schedule to match the desired access control results. On the next non-special day, Delete the schedule If you have already deleted the special Day or special Schedule Option A - Delete the special day from the Host and the Controller     Perform a station restore to force the controller to use the current programming Option B - Determine which special day schedule type the controller is operating on Modify or create a schedule for that special day with the desired access privileges On the next non-special business day, enter the desired programming for special days.

Issue Why is the link tap editor not available even though I am connected to the link tap? Environment I/NET site Cause Why is the link tap editor not available even though I am connected to the link tap? Resolution The link tap editor is not available when connected via Integrated Dial.

Issue Vista IV Remote Workstation pulling the Workstation license from the server PC shows the error "The object involved has disconnected from its clients." If the alarm is acknowledged, Remote Workstation does not work. Restarting the Remote Workstation restores functionality. Environment Vista IV Remote Workstation Aladdin Privilege Administrator 2.01 Remote license hosting Cause The Aladdin Privilege Administrator 2.01 licensing tool that comes with Vista IV did not handle remote licensing of Workstation very well. If trying to read the Workstation license from the server at the remote PC, it occasionally will time out and result in this error. Resolution Install a Workstation license/dongle on the remote PC. This will prevent it from trying to read a license from the server PC and resolve the issue.

Issue When the Remote Alarm Manager (RAM) sends an SMS message via GSM modem to a mobile phone, the message is truncated—the end portion of the message is missing. Product Line Satchwell BAS & Sigma, Satchwell MicroNet Environment Remote Alarm Manager Cause The issue occurs due to the length of the message being sent. SMS messages have a character limit of 160 characters. If the message exceeds this limit, it may be truncated or not delivered in full, depending on the mobile carrier and device. This is especially common when: The message type is set to Long Message (multi-line descriptive format). The Index Title or Point Title used in the message is excessively long. Resolution To prevent message truncation, consider the following actions: Use Shorter Message Types: Change the message type from Long Message to Normal or Short Message. Shorten Titles: Abbreviate long Index or Point Titles. Example: Change "Temperatures" to "Temps" . Review Message Content: Ensure the total message length does not exceed 160 characters.

Issue Getting an “out of memory error” when converting a station’s database from Release 2.301.330 to Release 2.301.529. Environment Niagara R2, UNC-520-1, UNC-410-1 Cause The sns file was used to convert database from 330 to 529  Resolution The XML copy of a station’s database should be used when bringing older version of R2 databases forward.  Convert the XML file to DB locally. Any errors will be discovered during the conversion.  Fix any error that may appear.  The database can now be downloaded to the UNC

Issue After installing and launching Remote Alarm Manager 2.0 (RAM 2.0) for the first time, the application starts in Demo mode, providing only a 2-hour trial period. Product Line Satchwell BAS & Sigma, Satchwell MicroNet, TAC Vista Environment Remote Alarm Manager Cause This behavior is expected. RAM 2.0 enters Demo mode by default upon initial startup because it has not yet detected a valid license. Resolution To exit Demo mode and activate the full version of RAM 2.0: Create the Input Interface (e.g., Sigma R4). Once the interface is created, RAM 2.0 will: Detect the customer’s dongle or Read the engineer’s PC ID code (if applicable). Upon successful detection, the software will exit Demo mode and operate under the licensed configuration.

Issue SQL server install fails due to password complexity rules. Environment Microsoft SQL Server 2008 Vista 5.1.4 or higher Cause Microsoft SQL Server 2008 by default has higher password complexity rules then previous versions of SQL Server. Passwords cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters. Passwords must be at least six characters in length. Passwords must contain characters from three of the following four categories: Latin uppercase characters (A through Z). Latin lowercase characters (a through z). Base 10 digits (0 through 9). Non-alphabetic characters. Resolution When installing Microsoft SQL Server 2008 select a SA password that complies with the complexity rules.

Issue Continuum Cyberstations maintain system logs such as activity log for tracking purposes, are there any similar system logs in the controllers? For example, when a user logs into the controller's configuration web page, is this recorded in an activity log inside the controller? Environment All CX controllers Cause System design Resolution All system logs such as activity log of user actions are managed by Cyberstation. Continuum controllers do not locally maintain any system logs such as activity log.

Issue BACnet requires applications to listen on the same port across the IP subnet to receive BACnet discovery broadcasts. Two applications running on the same machine can not use the same port as the Listening Port. Product Line EcoStruxure Building Operation, Continuum, TAC I/A Series Environment Building Operation Enterprise Server I/A Series WorkPlace Tech Continuum Cyberstation Cause The site can not provide a separate machine or VM for each BACnet application, which is recommended for independent operation. Resolution With this configuration, one application will act as BBMD to receive and distribute BACnet Broadcast Messages. The other application will act as a Foreign Device, relying on BBMD to relay BACnet Broadcast messages. Once BACnet devices and the Application, configured as Foreign Device, have shared their IP and Port, messages between them will be unicast and will not pass through the BBMD. Ensure one application can be configured as a BACnet BBMD and the other as a Foreign Device. Configure one as BBMD, usually EBO Enterprise Server Configure the other application as a Foreign Device referencing the BBMD IP and Port

Issue I/A Series G3 schedule times can only be adjusted in half hour increments? Environment I/A Series G3 versions 3.3.22, 3.4.51, and 3.5.25 Cause Schedule module and associated user interface is not correctly processing the time setting causing the time to round to the nearest half hour increment. Resolution Note: It is recommended to upgrade to the latest maintenance build for the I/A Series G3 version being used. If this is not possible, updated schedule modules are available for download from https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp website.  

Issue Reloading ACX2/NC2 produces error when reloading the following system variables AllowedCreds PersRecordCount PIVReaderFormat Environment CyberStation ACX5720 ACX5740 CX9680 Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause The system variables in question (AllowedCreds, PersRecordCount, PIVReaderFormat) only apply to versions 1.1xxxxx and 2.1xxxxx of the ACX2 and NC2 respectively. Resolution Make sure the controller is running the appropriate version of the firmware. If the problem persists even with the correct firmware version then... Export the controller to text file Edit the dump file and remove ALL system variables Delete the controller Import the file to re-create the controller (the system variables will be created when the controller is created) Reload the controller, the errors should not longer appear.

Issue Values only appear to update in Workstation when performing an upload. Environment I/NET Seven 2.43 and above StruxureWare Building Operation 1.3.0.978 and above Cause I/NET Interface Global scan rates are set to 0 (disabled) Resolution The Global scan rates defined within the properties of the I/NET Interface should be set to a value greater than 0 to display and automatically update values and controller status from the I/NET system.  The default settings are set to 60 seconds and 5 seconds for the device updates and point updates respectively. Image below shows the location of these settings within Workstation: