Issue
In Remote Alarm Manager (RAM) 2.0, the “Stop transmission of the Alarm Message” setting within an Action may be unintentionally lost when reviewing or modifying the configuration. This setting is part of the “What should be done when an alarm is acknowledged” menu.
Product Line
Satchwell BAS & Sigma, Satchwell MicroNet, TAC VistaEnvironment
Remote Alarm Manager (RAM) 2.0
Cause
The issue arises due to the way the Action configuration is navigated. Depending on the method used to review or edit the Action, the setting may be deselected without user awareness.
Resolution
There are two methods to modify an Action, each with different implications:
-
Sequential Navigation (Using “Next” Button):
- Open the Action and proceed through each page using the Next button until reaching Finish.
- If you repeat this process, the “Stop transmission of the Alarm Message” option may become deselected, even if it was previously enabled.
-
Direct Page Selection (Using Left-Side Navigation):
- Open the Action and directly select the desired page using the navigation boxes on the left.
- Important: If this method is used, always verify that the “Stop transmission of the Alarm Message” checkbox is ticked before clicking Finish.
Best Practice Tip:
When modifying Actions in RAM, always double-check the status of the “Stop transmission of the Alarm Message” setting before finalizing changes. This ensures alarm behavior remains consistent and avoids unintended message transmission.
