Issue
Upon presenting valid credentials at the door and physically entering thru it, the event reported for the transaction is "Valid Access No Entry" instead of the normal Valid Access event.
The door is properly configured with a door switch but the controller does not see the door switch open.
Product Line
Andover Continuum
Environment
- Continuum CX Gen 1
- Continuum Net Controller II
Cause
For unknown reasons the door's entry and exit IOU are set to the same value, typically the GUI will not allow such invalid configuration.
Resolution
Edit the door and set the Exit IOU to zero (for a single-sided door) or to the appropriate IOU number associated with the AC1/AC1Plus on the exit side of the door.
