Building Automation Knowledge Base

Issue Security Expert database size increasing rapidly and getting large. SecurityExpert Database size From the screen capture below, it can be seen that the Security Expert transaction log file SecurityExpert.ldf has increased to a large size. SecurityExpert database log file Product Line EcoStruxure Security Expert Environment Security Expert Microsoft SQL Server Cause The Recovery model of the Security Expert database is set to FULL and the database has not been maintained. When using the Full recovery model, regular backups of the transaction log should be performed to prevent the transaction log file size from growing out of proportion to the database size.   New user databases are created with the same recovery model as the model database. The default recovery model for the model database depends on the edition of SQL Server you have installed. Editions targeted at test and development environments (SQL Server Express) set the recovery model of the model database to SIMPLE. Other editions set the recovery model of the model database to FULL. Resolution For Security Expert, it is recommended that the Recovery model be set to the default of SIMPLE.   You can reduce the size of the logs and also prevent them from getting too large again by changing the recovery model of the database from FULL to SIMPLE. The databases are then shrunk to free up drive space.   Refer to the following steps: Take a backup of both the SecurityExpert and SecurityExpertEvents databases and store them in a safe location Change the Recovery Model of the SecurityExpert database from Full to Simple in SQL Server Management Studio. To do this, right click on the SecurityExpert database and go to its properties. Select 'Options'. Change the Recovery Model setting to Simple. Recovery Model Simple Right click on the SecurityExpert database and select Tasks > Shrink > Files Shrink In the Shrink File - Security Expert window, change the File type to Log. Shrink File Type Log Click OK Repeat steps 2-5 for the SecurityExpertEvents database   It is recommended that regular scheduled backups be configured when using the SIMPLE recovery model. In SIMPLE recovery mode, changes since the most recent backup are unprotected.

Issue Belden Cables for LonWorks Networks Approved LonWorks cables Product Line EcoStruxure Building Operation,Satchwell, MicroNet,TAC IA Series,TAC Vista Environment LonWorks networks TP/FT-10, TP /XF-78 and TP/FT-1250 Cause The Echelon document 'Junction Box and Wiring Guideline for Twisted Pair LonWorks Networks' indicates Belden 8471 and Belden 85102 as the recommended cables from Belden for LonWorks networks. These may not be available from the local Belden office or the Belden distributor. Resolution Refer to Belden Technical Bulletin TB 102E 'Belden Cables for LonWorks Networks' for a list of Belden cables suitable for LonWorks communications. Take note of the difference in cable drop length and total cable bus length for the various cable models listed.

Issue Controller cold starts after power fail Product Line Andover Continuum Environment Continuum 1.x CX BCX Cause ACCRestartMode system variable is set to Cold Start Resolution Change the ACCRestartMode system variable. See the bCX1 Controller Technical Reference Guide Rev F  document page 55 onwards for an explanation of the changes that are required.

Issue There are a number of reasons that RPC error occur on Cyberstation and troubleshooting steps are needed Product Line Andover Continuum Environment Continuum Webclient Windows XP Window Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause RPC (Remote Procedure Call) errors happen on Cyberstation when the connection to the SQL database is not available Resolution There are many reasons that RPC errors can occur. A Google search of RPC errors will indicate that many applications have similar issues with these errors. An RPC error on a Cyberstation means that it has lost connection to the database for some reason and you will need to restart Cyberstation in order to recover. Below is a list of things to check when dealing with RPC errors on CyberStation.   Multiple Cybers Does the issue occur on multiple Cyberstations? Database Does the issue follow the database? i.e. load the database onto a test server or try a test blank database. Were some new objects recently added to the database when this started happening? Does reverting to a backup stop the errors? Increase Virtual Memory Right Click on My Computer> Properties> Advanced System Settings> Under Performance select the Settings button> Advanced tab> Under Virtual Memory click the Change button Recommended is 4096 Network disruption or slowness Networking  -  Verify all aspects of your networked environment.  This includes, but not limited to, slow networks, possible problems with your network interface card (NIC), cabling issues, switch/router issues, busy networks.  As you can see from the above definition of what RPC is it can be heavily reliant on the stability of the network and all it’s interfaces. Continuum does not support DHCP Multiple NIC cards – ensure there is only 1 NIC card enabled. No all NIC cards are created equal. Connections issue can be caused by an integrated NIC card of low quality. There can be settings within the NIC card itself that could affect consistent communication. Check the manufacturers website for details. Verify that there is no duplication of IP addresses on the network. Pull a cable and ping the address, if you still get a response there are 2 devices with the same IP address. WINS -  Verify your WINS settings and make sure there are no issues with the WINS Server.  This is known by Microsoft to cause RPC errors. DNS - Verify your DNS settings and make surer there are no issues with the DNS server.  This also is known by Microsoft to cause RPC errors. Verify that  the "TCP/IP NetBIOS Helper" service is running. Check and see if “File and Print Sharing” is enabled.  There are references in a lot of online articles, on RPC, problems that turning on “File and Print sharing” resolves RPC errors. Ping and SQL Is the SQL database still available to Cyberstation? From a DOS prompt> Ping IP (SQL Server) –t (continuous) Ex. c:\> ping 192.168.1.5 –t Note the number of responses as well as the time in milliseconds to respond. A local SQL server would usually be under 100ms. Check resources on the SQL Server (CPU, I/O Read/Write, memory usage, etc.) Windows Server 2003 Network card setting (This setting isn’t available in Windows Server 2008) Shut Continuum down on the machine having the problem. Start>Settings>Network Connections>Local Area Connections>Right Click and select Properties> Click on File and Printer Sharing for Microsoft Networks>Click Properties button> Select 'Maximize data throughput for network applications'. (Default is Maximize data throughput for File Sharing) Ok through all the screens and start Continuum and see if this makes a difference. XP/Vista/Windows 7 Start> Settings> Network Connections> Local Area Connection> Properties> Advanced tab> Windows Firewall - Click the Setting button> Click the exceptions tab Verify that File and Print Sharing is selected. File and printer sharing are disabled by default with XP SP2. There is no network throughput option in XP, Vista or Windows 7 like there is on Windows Server 2003. Windows Event Viewer Take a look at the Windows Event Viewer Application Log (Start> Run type ‘eventvwr’ or Launch Windows Control Panel> Administrative Tools> Event Viewer Examine the events and look for RPC error indications in the details. There may be a pattern of which executable is causing the errors. You may also see informational events that indicated momentary disconnects. A large number of these can indicate an issue with the Cyberstation being able to connect to the database consistently in a timely manner. Monitoring tools Run an acctrace.exe (C:\Program Files\Continuum) and a wireshark capture at the time of the RPC error to see the Continuum and network processing going on at the Cyberstation. Windows Process Monitor may also be helpful in seeing which process is having trouble. http://technet.microsoft.com/en-us/sysinternals/bb896645 Check the system for SpyWare and/or Viruses. Workgroup versus Domain connection An excerpt from the Continuum System Admin manual In a LAN Configuration, the Continuum CyberStation must be in a “Microsoft Domain “ type installation. This is because the Continuum CyberStation will use Named Pipes Interprocess Communication System (IPC). This is accomplished with Windows remote procedure call (RPC). In a Microsoft Domain model installation, once the session is established between the Continuum Cyberstations Client(s) and the SQL server it is a persistent connection once authentication is established.   In a Workgroup installation, the database connectivity session is re-authenticated and re-established for each database transaction. This results in much slower performance and an inconsistent connection. If you are running a LAN system using Windows 2003 server SP2/R2 and SQL 2005 try disabling the TCP Chimney Offload feature by following the below. Disable the TCPchimney setting on the SQL server and application server Windows 2003 SP2 comes inbuilt with a new network scalability pack which is supposed to accelerate the Windows networking stack. But this setting may not be compatible with all the network cards and it could pose connectivity issues as well. For more information you can refer to http://support.microsoft.com/kb/912222 http://support.microsoft.com/kb/942861   To disable this feature please take the following steps on both the SQL Server and application server.   Open up a command prompt on the machine. Run the following command: "Netsh int ip set chimney DISABLED" Change the values of the following registry keys to 0 a. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ EnableRSS   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ EnableTCPA Reboot the machine after the above changes. ==========================================================   Disable SynAttackProtect on SQL server: Windows 2003 Sp1 and Sp2 introduces this new feature which monitors processes getting high number of connections and if it detects that too many connections are being made, the connections will be rejected. Click Start, click Run, type regedit , and then click OK. Locate and then click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters On the Edit menu, point to New, and then click DWORD Value. Type SynAttackProtect , and then press ENTER. On the Edit menu, click Modify. In the Value data box, type 00000000 . Click OK. Quit Registry Editor. Sound Card In some cases it was found that the built in sound card is causing the problem. If your not using WAV files for alarms then try disabling the integrated sound card in the BIOS.  If WAV files are being played then try disabling the integrated sound card and put in a PCI sound card. There have also been problems with OEM versions of the Operating system of the client machines.  A lot of vendors, like Dell, add additional applications to the systems they ship to assist them if they need to remote into the computer for troubleshooting purposes.  It is strongly recommended that these OEM versions of the Operating System is removed and install the system from a genuine Microsoft installation CD. Go to Control Panel-> Administrative Tools -> services, click with right mouse button Remote Procedure Call -> click properties. remote procedure call properties window is now open, go to recovery and you´ll see: First failure, second failure, subsequent failures -> choose : restart the service. In this setup the system will automaticaly restart RPC when something shuts it down. Check all your Firewall settings.  If possible turn off the firewall for testing and see if the problem goes away. Check to make sure there are no ports being blocked that the RPC Server uses.  See KB 908472 (http://support.microsoft.com/kb/908472) details the steps for specifying the RPC port range.  Also, be aware of the consequences of reserving the RPC ports. This has the potential to break other applications that assign ports in this range. KB 812873 discusses this, too. http://support.microsoft.com/kb/812873 Make sure all Peripheral devices like Network cards, Video cards, Sound Cards, etc. have the latest drivers for them installed. http://support.microsoft.com/kb/913384 Control Panel > AdminTools >Services and selected the Properties for Remote Procedure Call (RPC)  In the Log On tab, they changed the Log on as: to the Local System Account. It had been "This Account" NT Authority\Network Service. Is an EventNotification configured to send a page on alarm? If a PC running Continuum did not have a modem but on startup Continuum was trying to send an alarm with a page then accdataservice was crashing causing an RPC. Microsoft KB177446 article that describes in depth RPC troubleshooting procedures http://support.microsoft.com/kb/177446

Issue What is the replacement for the Drayton Autotherm? Environment Drayton Autotherm Cause The Drayton TA/L1 actuator is obsolete, and no like for like actuators are available, this makes the Autotherm controller unusable. Resolution The TA/L1 actuator provides positional feedback to the Autotherm controller, and actuators providing feedback are very few, and providing the correct feedback is not possible. The Autotherm controller provides considerable functionality, and in our current  ranges of controllers, these cannot be matched. To upload the Autotherm data sheet, please click HERE.     The most appropriate replacement controller is CSC5352. This device will provide a compensated heating system with a timed start, the output relay can be used to enable the hot water system. Please click HERE to upload the data sheet. If separate time periods are required for the heating system and how water system, then the DC1100/1400 should be considered. Please click HERE to upload the data sheet. Please note that in both of the above options, new sensors will be required and possibly actuators too.

Issue Tips for Configuring HID OSDP Reader LED Colors Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert OSDP Reader Cause Additional tips for configuring OSDP Reader LED Colors Resolution The Configuring LED Colors section of AN-254 Configuring OSDP Readers in Security Expert  details the basic steps for LED configuration. This article details some additional areas of the HID reader setup and Security Expert configuration that may be useful when configuring the LED colors.   Note: The steps in this article are specific to an HID Signo RP10 Reader BLE and may not apply to other HID reader models or other brands of OSDP readers.   Upgrade the Reader firmware to the latest version. Earlier versions of the reader firmware would not correctly allow LED control. The Bluetooth option allows the configuration of the reader using the HID Reader Manager App. For detailed information see HID Reader Manager App Information Note: To use the HID Reader Manager App to configure a reader, the Security Technician or Security Installer needs to create and register an account with HID. The Reader Manager Administrator for your organization or company needs to enroll this new account using the Reader Manager Service and issue an invitation code and key authorization for this and other readers. The Security Technician can then verify the key authorization has been received in the HID Reader Manager app. Detailed instructions for all of this are included in the HID Reader Manager App Information URL listed above.   HID Reader Manager App Firmware snapshots       In the HID Reader Manager App, change the Reader Options for LED color to "Host Controlled" in 2 places. The reader must be controlled by the Security Expert controller. Credential Reader AV LED Idle Color Ensure that the firmware for the following hardware is upgraded to these versions or greater in order for LED Color Output to work. Security Expert 4.3.308.46 SP-C 2.08.1234 MRDM2 1.2.590 In Security Expert the Outputs to control the LEDs need to be manually created. Programming> Outputs> Add A pop-up asking to Invert Output will display, select 'No' when prompted Output 3 (GreenLED Port 1) Output 4 (Red LED Port 1) Output 6 (Green LED Port 2) Output 7 (Red LED Port 2)   Name the Outputs whatever is appropriate Example:  GreenLEDPortON RedLEDPortOff LED Colors The default LEDs are Blue when Idle and Green when active. As an example, the LED colors will be changed to Red when Idle and Green when Active. Color Options:   Set the colors for both Red(idle) and Green(active) in the Security Expert Output Command Window for the newly created outputs RedLEDPortOff   GreenLEDPortOn Update the modules and wait for about 15 seconds before activating the output to test. Just saving the updated command setting doesn't work, the module must be updated.   Activate the GreenLEDPort1 - the color should change to what the output was set to in the command. In this case, green. Deactivate goes back to Off (idle) Red. GreenLEDPort1 = On State RedLEDPort1 = Off State   Note: The Off state if left at the default of Blue can't be used with the On state of custom(non-default). Both Outputs must be specified in the command window for the colors to work together.   Example: If the OFF state is left at the default of blue and the color of the ON state is set in the command window and Activated, the LED color will change to what it is set to(green), but when deactivating the Off(idle) output it will not turn blue.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Recovering non-functioning Jace 8000 caused by image corruption Product Line TAC IA Series Environment Jace 8000 Cause Improper management of the files on the Micro SD card of the Jace 8000, power brownouts, and other issues have been known to cause corruption of the installed "Golden Image" of the Jace Resolution Download and review the Product Announcement to determine which image should be used on your Jace based on the software to be installed and the Micro SD card version: PADV-IA-22-0001, JACE 8000 Hardware Changes Soon To Be In Effect Note item 8 in the FAQ for information about the correct image for use in version 4.0 Micro SD card.   Download and select the image and tools for completing the process detailed in the video: I/A Series Niagara JACE 8000 Images and Raw Copy Utility - Installation Software   

Issue Perform a complete 2.43 I/NET install on a clean workstation with integration with StruxureWare Building Operation 1.3.x or higher. Product Line EcoStruxure Building Operation, TAC INET Environment I/NET 2.43 StruxureWare Building Operation 1.3 Cause Before starting the upgrade, please ensure the following: I/NET system installed is performing well Communications – reliable Alarms - Routing masks configured Application sequences - tuned Points - enabled and calibrated Devices - online Database - backed up If not, then these issues should be resolved before proceeding. SmartStruxure Solution will add functionality, but will not resolve existing performance issues. Verify architecture: All controllers, workstations, & the I/NET database can remain including: (for a complete list, see I/Net Controllers which are supported with StruxureWare Building Operation) All LAN Controllers All Sub-LAN Controllers HVAC and Security applications Replace all TAPS with dial-up connections with LAN connections: Xenta 527 Xenta 527-web NetPlusRouter 2000 (discontinued but supported) Verify I/NET system size is supported by the version of StruxureWare Building Operation to be installed Upgrade TAC I/NET software and firmware: I/NET Seven v2.43+ on a workstation v2.42 compatible controller firmware versions Note: All I/NET controllers will require this update For more information on version, compatibility see Compatible versions of I/NET and StruxureWare Building Operation software. Resolution Click here for a video summary of the integration process after all installations have been completed. Perform a complete I/NET install of build 23xx on a virgin machine Install I/NET build 23xx from CD Run "setup.exe" Enter the I/NET Subkey information Verify SQL database gets installed Run Dbcreate NOTE: If running I/NET Seven on 64-Bit Operation system, the path to the INET Seven folder is: C:\Program Files(x86)\INET Seven\ Make I/O Server runs as a Service Refer to the article Running INET Seven as a service on Windows Set I/O server to "Maintain" Set "Host" Mask" for your specified controllers --------->recommend reboot to ensure Inet7Iosrv is running as a service at this time<------- Ensure you have a current License file CD or provided by Order Entry Verify that you see the "StruxureWare_License_File.asr" (current name of file changes with each release of license file) Save the file to a folder on the workstation in License Tool Folder Perform an install of StruxureWare Building Operation License  Select build of interest ex 1.3.0.xx Locate and click the Licensing Tool folder Click on the StruxureWare.License.Administrator-1.3.0.xx.exe After the loading process completes, click “next” on the Welcome to the StruxureWare screen Click the “I agree” button at the License Agreement screen Uncheck the License Server component and Click the “Next” button at the Choose components screen Click “Install” at the License Server Configuration screen Once the install completes, click the “next” button Click “Finish” at the Completing the StruxureWare 1.3 screen Verify the License Administrator by selecting Start=>All programs=>Schneider Electric=>StruxureWare 1.3=> StruxureWare License Administrator Verify License Administrator editor appears To load the License File select the “Licenses” tab Select the Add License drop down=>Add License from File Point to your License file and click “open” After License Load click the close button Verify the License file gets loaded and Status is Valid Click “Ok” Perform a complete install of Device Administrator Select Device Administrator.exe in build of interest On Welcome screen select Next Agree to End User License On Choose Components leave default and select Next After install select Next Finish the Device Administrator installation Perform a complete install of ES Select build of interest ex 1.3.0.xx Locate and click the WinES folder Click on the StruxureWare.Enterprise.Server-1.3.0.xx.exe After the loading process completes, click “next” on the Welcome to the StruxureWare screen Click the “I agree” button at the License Agreement screen Click the “Next” button at the Choose components screen Verify database location and Click the “Next” button at the Choose install Location for database Click the “Next” button at the Enterprise Server Configuration screen Click “Install” at the License Server Configuration screen Once install completes, click the “next” button Click “Finish” at the Completing the StruxureWare 1.3 screen Verify the Server is running by selecting Start=>All programs=>Schneider Electric=>StruxureWare 1.3=> StruxureWare Software Administrator Reboot PC to sync the services After reboot verify that the ES and I/O Server is running as a service. The ES is hardcoded when an I/NET interface is present; I/NET service is automatically started first. That is why when the system is restarted it always comes up in the correct order.   Perform a complete install of .Net Framework 4.0 "Microsoft .NET Framework 4 (Web Installer)"' Verify .net Framework 4.0 is not installed (look if listed in add/remove programs) Go to http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17851 Verify you are attempting to download "Microsoft .NET Framework 4 (Web Installer)" Verify download .exe is "dotNetFx40_Full_setup.exe" Click the "download" button Verify .net downloads successfully Perform a complete install of Workstation Select build of interest ex 1.3.0.xx Locate and click the NspClients folder Click on the StruxureWare.Workstation-1.3.0.xx.exe After the loading process completes, click “next” on the Welcome to the StruxureWare screen Click the “I agree” button at the License Agreement screen Click the “Next” button at the Choose components screen Verify Installation type and Click the “Next” button at the Workstation Installation Type Screen Click “Install” at the License Server Configuration screen Once the install completes, click the “next” button Click “Finish” at the Completing the StruxureWare 1.3 screen Verify the Workstation is running by selecting Start=>All programs=>Schneider Electric=>StruxureWare 1.3=> StruxureWare Workstation Verify "Building Operation workstation" screen appears Select either Windows or Other User, enter user name and password and select "log on" (for assistance, view Workstation Log on failure due to unidentified port) Select either the Administration or Engineering view Verify Workstation System tree screen appear Verify that Device Discovery + I/NET Devices shows all Links and controllers Select and Right-click on top of tree "Server 1" Object - example: "Server 1" within the System Tree Pane Click New => Interface Verify "Create Object" window appears Within the "name the object" select "I/NET Interface" Create a name - example: "I/NET Interface" Click "create Select Server 1 Select "Device Discovery" tab Click drop-down using the "Select device type" Select "I/NET devices" Verify Links and controllers appear in List view Verify that Drag and Drop and Upload (Get Configuration) works correctly Select Server 1 Select "Device Discovery" tab Click drop-down using the "Select device type" Select "Inet devices" Verify Links appear in list view Select desired Link and expand Link Verify DCU's appear within the Link Select the DCU within I/NET devices - example: "DCU 9551- DCU - 7728-x " Drag and drop the selected DCU into "I/NET Interface" Verify the DCU dragged successfully. Select the created DCU - example: "I/NET DCU (1)" within the System Tree Pane Click the "Properties" tab Go to the "Configuration" window within the "Properties" tab Verify the "Link Number"(LL) and 'Station Number"(SS) info Click the Actions => Upload" or right click=>Upload Select the "List View" tab Verify all of the Points objects for the DCU controller appears and is online. Verify that you can drag and drop and perform an Upload (Get Configuration) all point types and controllers Select Server 1 Select "Device Discovery" tab Click drop-down using the "Select device type" Select "Inet devices" Verify Links and controllers appear in list view Select desired Link/s and expand Link Verify controllers appear within the Link Select multiple controllers of different point types within I/NET devices Drag and drop the selected controllers into "I/NET Interface" Verify the controllers dragged successfully. Select "I/NET Interface" select the List view tab Select multiple controllers types within List view Click the Actions => Upload" or right click=>Upload Verify all of the Points objects for the DCU controller appears Perform an Update firmware (DCU Download) to a downloadable DCU type from StruxureWare Building Operation. Verify the Binary file for the selected DCU at the following location: C:\INET Seven Data\Data Copy the Binary file Rename the existing Binary file and make sure the file updates. Within StruxureWare, Right-click on the specified DCU Click the "Update firmware" Verify the Software Restore Editor appears. Locate the Link, Site and or station of the DCU Select the Software and Database options Verify software directory is C:\INET Seven Data\Data and Run in Dial Retry Mode is checked. Click "download" Verify the Software Restore Editor appears and starts the download. Verify the "Binary date" on the Software Restore editor matches the date of the updated Binary file. Verify the restore completes. Click Close. Validate that the Rev shown in the Summary Configuration view is the expected number. Perform a Backup (DCU Save) Verify that a current .SAV file exists for the DCU at the following location. C:\INET Seven Data\Sav Within StruxureWare, Right-click or select the specified DCU Click the "Backup" or Actions=> Backup Verify the status editor appear. Verify .SAV file date updates at the following location. C:\INET Seven Data\Sav Perform a Restore (DCU Restore) Verify that a current .SAV file exists for the DCU at the following location. C:\INET Seven Data\Sav Modify the .SAV file name to reflect as being old) Log into the Host Tool and locate your DCU Go to the point summary for the DCU and select "zoom" Delete 2 of the points Click yes to confirm Click close and save the DCU. Within StruxureWare, Verify the dirty flag appears in the DCU Select the DCU and Click the Actions => "Upload" or right click=>Upload Select the "List View" tab Verify the 2 Points objects are deleted from the DCU Go into C:\INET Seven Data\Sav and Modify the current .sav file name to reflect delete. Modify the former "old" .sav file name back to the original XXXX.sav Within NSP, Right-click on select the specified DCU Click the "Restore" Verify the Software Restore Editor appears and starts the download. Select "INET Interface" select the List view tab Verify the previously deleted points objects appear. Force a State change to a Point object using (StruxureWare) Make sure the screen is in split mode or split-screen.. (INET / StruxureWare) Using INET, Select your Discrete Alarm (DA) point type object from Controller Summary Make sure the Point value = off and Test is "on". Within StruxureWare, select the same Discrete Alarm (DA) point Right-click (Discrete Alarm (DA) point) =>properties Scroll down to Values Change the Value of the point to "on" by clicking the drop-down and selecting "1". (Value will vary upon Setup) Click ok Verify the state changes on the (Discrete Alarm (DA) point) object. Force a value change to a Point object using (StruxureWare) Make sure the screen is in split mode or split-screen.. (INET / StruxureWare) Using I/NET, Select your Analog Input (AI) point type object from Controller Summary Turn Test is "on" Within StruxureWare, select the same Analog Input (AI) point object Right-click Analog Input (AI) point type object =>properties Scroll down to Values Change the control value by entering a numeric value. Click ok Verify the value changes on the Analog Input (AI) point type object. Create a Global Point scenario between 2 points Setup a DLA configuration for 2 Discrete Output (DO) points Using I/NET, Go to DCU/Discrete Output (DO) point in Control Summary click "control" Verify the point control editor appear Make sure both Point values = off Go to StruxureWare, Locate the 2 Discrete Output (DO) points Change the view to Engineering. Locate and drag both Discrete Output (DO) points and drag them into the watch window Within INET, change the control state of the point to "on" by clicking the drop down and selecting "1". (Value will vary upon Setup) Verify both points change to the "on' status Within StruxureWare, change the control state of the point to "off" by clicking the drop down and selecting "0". (Value will vary upon Setup) Verify the that both point objects update and reflect the same state value in both StruxureWare and INET. StruxureWare Building Operation Commands Using I/NET, select Summary=> Controller Verify a "controller summary" window appears. select the first point type for the specified controller and select the "control" button Using StruxureWare, right click=>commands on the same point type as in I/NET Expand "Commands" Verify "manual," "Automatic," "Acknowledge," "Test On," "Test Off," "Point Control," "Alarm Configuration" appears per specific point types select "Point Control" Verify "point control" editor appears as in I/NET select "Download" Verify "value" = updates in the "point control", Controller Summary and Properties(Basic) in StruxureWare. select "Manual" within the Commands (if applicable) Verify "manual = True" for property name Test within properties (Basic)... (note this is only if it was False previously) Verify the information updates in the "point control", Controller Summary and Properties(Basic) in StruxureWare. Create an Alarm Event (if applicable) Verify "UnAcknowledge = True" for property name Test within properties (Basic)... (note this is only if it was False previously) Verify the information updates in the "point control", Controller Summary and Properties(Basic) in StruxureWare. select "Acknowledge" within the Commands Verify "UnAcknowledge = False" for property name Test within properties (Basic)... (note this is only if it was True previously) Verify the information updates in the "point control", Controller Summary and Properties(Basic) in StruxureWare. select "Automatic" within the Commands Verify "Manual = False" for property name Test within properties (Basic).. (note this is only if it was True previously) Verify the information updates in the "point control", Controller Summary and Properties(Basic) in StruxureWare. select "Test On" within the Commands Verify "Test = True" for property name Test within properties (Basic).. (note this is only if it was False previously) Verify the information updates in the "point control", Controller Summary and Properties(Basic) in StruxureWare. select "Test Off" within the Commands Verify "Test = True" for property name Test within properties (Basic).. (note this is only if it was True previously) Verify the information updates in the "point control", Controller Summary and Properties(Basic) in StruxureWare. Select "Alarm Configuration" within the Commands (if applicable) Verify an Alarm Configuration editor appears containing Alarm/Messaging Complete steps 2-30 until all point types are verified. StruxureWare Building Operation EDITS Using INET, select Summary=> Controller Verify a "controller summary" window appears. select the first point type for the specified controller and select the "zoom" button Using StruxureWare, right click=>edit on the same point type as in I/NET Expand "Edits" Verify "Point Configuration", "Calculation", "Event", "Trend Configuration","Runtime", "Time Schedule", "Temperature Control", "Demand control", "Consumption", "Door", "Elevator","Alarm Inhibit","Unitary Control" appears per specific point types select "Point Configuration" Verify a Point Configuration editor appears containing the point info Within I/NET Verify that Point Configuration editor appears for the specified Point type Complete steps 4-9 until all point types are verified. StruxureWare Building Operation Point Extension Using I/NET, select Summary=> Controller => from the main menu. Verify Controller Summary page appears Select "Zoom" Within in StruxureWare, Select the DCU select the specified point (LL.SS.PP.BB xx) Click on the "properties" tab =>Extensions tab Verify correlating point extensions appear and are checked. Verify point extensions can not be updated in StruxureWare. Go into I/NET (Resident I/O) Locate the specified point (LL.SS.PP.BB xx) Verify that correlating point extensions in I/NET matches to the extensions in StruxureWare. Visit two extension editors (C, EV, RT, CN, AI, TS, TC, TR, or DC). Add or modify an entry Repeat for all Points types Verify that correlating point extensions in INET updates and matches to the extensions in StruxureWare. Force a value change to a Point object using the Point Control (HOST Tool) dialog (StruxureWare Building Operation) Make sure the screen is in split mode or split-screen.. (I/NET / StruxureWare) Using I/NET, Select your Analog Input (AI) point type object. click "control" Verify the point control editor appear containing the value. Within StruxureWare, Load/Configure DCU right click=>edits on the same point type as in I/NET Expand "Edits" select "Point Configuration" Verify a Point Configuration editor appears containing the point info Change the control value by entering a numeric value. Click the “Download” button Verify the value changes in (I/NET and StruxureWare) Force a State change to a Point object using the Point Control (HOST Tool) dialog (StruxureWare Building Operation) Make sure the screen is in split mode or split-screen.. (I/NET / StruxureWare) Using I/NET, Select your Discrete Alarm (DA) point type object. (video alarm) Make sure the Point value = off click "control" Verify the point control editor appear Within StruxureWare, select the same Discrete Alarm (DA) point Right-click (Discrete Alarm (DA) point) =>Commands=>point control Verify the point control editor appear Change the control state of the point to "on" by clicking the drop-down and selecting "1". (1 or 0 Values will vary according to setup) click ok Verify the state changes on the (Discrete Alarm (DA) point) object in both (I/NET / StruxureWare) StruxureWare Building Operation Time Schedule Update the ES Server to reflect your time zone by going to Tools=>Control Panel (Date and Time) Please see Time Synchronization of the ES and AS for more information.  Save your time zone Right click on Server1 => New=> Schedule Verify the Create Object editor appears Select "Digital Schedule" and click the "Create" button Verify the Digital Schedule object appears in the system tree Within "Digital Schedule" select "New schedule event" icon or Select the time period of choice Verify the "Schedule Event Properties" appear Create a schedule by selecting a Day of week and a Time and click the ok button.(Set the time to a future desired time) Save the schedule select "Digital Schedule" and right click=>"edit bindings" Manually Bind the Digital Schedule(Value) to Digital Point object(Control Value) Save and exit bindings. Switch your view to engineering view and drag your Digital Point object into the watch window. Verify the Digital Point object is set to "off" Take a look a the calendar and verify the time block is an "on" status Verify that when the start time is met, the Digital Point object updates to an "on" status I/NET Verify when the end time is met, the Digital Point object updates to an "off" status in I/NET. Create a Program Script in StruxureWare Building Operation (Digital) 1. Right-click on Server1 => New=> Program 2. Verify the Create Object editor appears 3. Select "Script Program" and click the "Create" button 4. Verify the Script Program object appears in the system tree 5. select "Script Program" and right click=>edit " 6. Verify the script editor opens up 7. Copy and paste the following script into the script program: Numeric Input pt1 Numeric Output DV1 if pt1 is True then turn on DV1 Else turn off DV1 Endif   Save the Script and minimize the script editor Verify no errors appear within the "check" box. Within the system tree, right-click on the "Script Program"=>edit bindings Manually Bind the DV1 Output to a Digital Point object (PVControl) Save the Script Program and exit binding. Switch your view to engineering view and drag your Digital Point object into the watch window. Verify the Digital Point object is set to "off" Select the Script Program and click on the "Input" tab Force the Numeric Input pt1 value to on or 1. Verify that your Digital Point object update to an on status. Verify that you can Convert an I/NET Graphic page using INET Conversion Tool (.gpg to .tgml) Within I/NET, Select "System=>New Graphic Page" Verify I/NET Seven Graphic Page appear Select "I/Net" from the main menu Select "Points" from the I/NET menu Choose a section of the page and left-click on the mouse. Verify the Point selection editor appears. Select a Point Object type and click OK Verify the Graphic appear Right-click on a graphic object and select properties Verify the "Point Object Drawing Styles Editor appear" Within the Editor locate Digital Point Style=> Icon plus value Within the Editor locate and fill in the applicable Options. ie……Display option Click Ok. Repeat steps 3 - 14 until all "……Point Style" on that Point object are used. Save the created graphic within I/NET, File=>Save As Verify the graphic file saves as .gpg file Within StruxureWare, Select "I/NET Interface and Actions=> "Convert graphics" Verify Export INET Graphics to StruxureWare Editor will appear Verify Source: c:\Program Files\INET Seven is populated Verify Look in a subfolder, Over-write existing files and Log conversion boxes are checked. Select the graphic page/s to be converted Verify Destination: c:\INET Seven Data is populated Click "Convert" button Verify the conversion completes Verify the graphic is converted from .gpg to .TGML format at the destination location. Verify that you can view the converted I/NET Graphic object in StruxureWare Building Operation Create a .sav file of the controller which you are converting. Within StruxureWare, Right-click Server 1=> New=> Folder Rename object as "INET Graphic" Verify the "INET Graphic" object appears in the system tree Right-click on "INET Graphic"=> Graphic Verify the Graphic "create object" editor appears. Click the "Next" button Verify the "Basic Settings" appears. Locate the converted files by clicking on the [...] symbol at the end file line. Point to the Graphic *.tgml to be opened Select the specified cell "Graphics Viewer" tab and select open Verify the Graphic file object appears Click "create" to process the Graphic object. Click on the Graphic object Verify the Graphic object/s appears in StruxureWare. Verify that the graphic object points can be controlled using the graphic property editor Double click on the graphic page Verify page editor appear Update the control state or value from the page editor Verify the Graphic updates in both StruxureWare and I/NET Verify that you can edit and save the .tgml (StruxureWare Graphic Editor) Launch the StruxureWare Graphic Editor Click on file=>open=>file Locate and select your .tgml file Click "open" and verify the .tgml graphic appears Update the graphics and click the save icon. Verify the graphic saves correctly close the Graphic Editor Right-click on "INET Graphic"=> properties Verify the Graphic "create object" editor appears. Click "Next" button Verify the "Basic Settings" appears. Locate the converted files by clicking on the [...] symbol at the end file line. Point to the Graphic *.tgml to be opened Select the specified cell "Graphics Viewer" tab and select open Verify the Graphic file object appears Click "create" to process the Graphic object. Verify the updated Graphic object appears in StruxureWare. Verify the creation and operation of all Display Windows Types - Verify that all these windows update with live data ***Ensure that the Host Masking and Message Masking is set*** Using I/NET, select Summary=> Controller => from the main menu. Verify AMT is running Verify a "controller summary" window appears. Select your Discrete Alarm (DA) point type object. (video alarm) Verify the Point Object is "off" Using StruxureWare, Select your Discrete Alarm (DA) point type object. (video alarm) Right-click on the point type object and select Properties (Value) Change the control state of the point to "on" or 1 Change view to engineering Click on the "alarms" tab Verify alarm messages appear within the "Alarms" window Verify all of the messages within the columns are parsed and are correctly filed Click on the "events" tab Verify alarm messages appear within the "Events" window Verify all of the messages within the columns are parsed and are correctly filed Using I/NET, Verify AMT receives the event message, Exit Alarms - renter - verify that all windows are returned to the same position per operator. Verify that all alarms and events are time-stamped to the nearest second. Verify add, remove and re-organize columns using (Add/Remove columns) Click on the "alarms" or "Events" tab Right Click on a column Verify the "Add/Remove columns editor appear Select a checkbox to add or Select to remove an attribute Click the Ok Button Verify columns are added and removed. To reorganize a column, select and drag the column either right or left Verify the column is re-organized Verify that an operator may acknowledge alarms Using I/NET, select Summary=> Controller => from the main menu. Verify AMT is running Verify a "controller summary" window appears. Select your Discrete Alarm (DA) point type object. (video alarm) Verify the Point Object is "off" Using StruxureWare, Select your Discrete Alarm (DA) point type object. (video alarm) Right-click on the point type object and select Properties (Value) Change the control state of the point to "on" or 1 Click on the "alarms" tab Verify alarm messages appear within the "Alarms" window Select the active alarm message and Click the Acknowledge icon Verify the message is acknowledged Verify that the operator may hide and unhide alarms from each alarm type window Using I/NET, select Summary=> Controller => from the main menu. Verify AMT is running Verify a "controller summary" window appears. Select your Discrete Alarm (DA) point type object. (video alarm) Verify the Point Object is "off" Using StruxureWare, Select your Discrete Alarm (DA) point type object. (video alarm) Right click on the point type object and select Properties (Value) Change the control state of the point to "on" or 1 Click on the "alarms" tab Verify alarm messages appear within the "Alarms" window Select the active alarm message and Click the Hide alarm icon Verify the message is hidden Click the show hidden alarm icon Verify the message is appears Select the message and click the unhide alarm icon Verify the message is appears Create a A Sample and/or D Sample in I/NET ***Verify that the time zone is updated to reflect your zone*** Using INET, select Edit => Controller => Point Extensions => Trend Sampling (TR) Verify the TR extension is set up. Set up Trend Definitions in INET for either (ASample or D Sample) Verify Trend Results in INET Using StruxureWare, Right click on INET Interface and select "New => Value" Verify "Create Object" window appears Verify "value appears in the name field. ie (Value PP.BB AI) Change the name "value" to "A Sample Trend log Value" Click the "Create" button Verify Newly created INET Trend Object (A Sample Trend log Value) appears in StruxureWare. Select Trend log Value Go to the "basic" tab or Right click on the Trend object and select "properties" Locate the "point to trend" Click on the "…" and select an point object to trend Click select button Verify the correct path appear Click "ok" button Verify the Trend Log Value Object appears within the INET Interface Tree Locate and right click on the newly Created Trend Log Value Object (LL.SS.PP.BB AI). Go to the "Actions=> view in" from the main menu or right click on the Trend object and select "view in" Select "Trend Log List"=>"New Trend Log List" Verify Trend entries appears in the Log info in StruxureWare click the save icon Verify the Save Object editor appears Point to Server 1 Name the Trend object "A Sample Trend log List and "save" Verify the newly created Trend log object appears and Trend log entries appears StruxureWare Verify that you can Add an A Sample and/or D Sample Trend chart Locate and select the newly Created INET Trend object (LL.SS.PP.BB AI). Go to the "Actions=> view in" from the main menu or right click on the Trend object and select "view in" Select "Trend Charts"=>"New Trend Chart" Verify Trend Chart and Chart Lines appears in the in StruxureWare click the save icon Verify the Save Object editor appears Point to Server 1 Name the Trend object "A Sample Trend Chart and "save" Verify the newly created Trend Chart object appears and Chart Lines are being plotted. Configuration and Log into Webstation Locate the StruxureWare machines IP address by typing (IPConfig) at the command prompt Make note of the IP Address (example: 10.159.XXX.XXX) log into the remote machine and run the browser (IE) On the remote machine enter the target StruxureWare machines IP address at the browser address line and click enter….(example: http://10.159.XXX.XXX) Verify "Welcome To StruxureWare" editor appears enter user name: admin, password admin and click "log on" Verify Webstation system tree view appear. DCU Tests (controlling Points) Select "INET Interface" select the List view tab Verify all of the Points objects for the DCU controller appears Select and Right click (Discrete Alarm (DA) point) =>properties Scroll down to Values Change the Value of the point to "on" by clicking the drop down and selecting "1". (Value will vary upon Setup) click ok Verify the state changes on the (Discrete Alarm (DA) point) object. Right click Analog Input (AI) point type object =>properties Scroll down to Values Change the control value by entering a numeric value. click ok Verify the value changes on the Analog Input (AI) point type object. Graphics Click on the Graphic object Verify the Graphic object/s appears in Webstation. Double click on the graphic page Verify page editor appear Update the control state or value from the page editor Verify the Graphic updates in both StruxureWare and INET Alarm and Messages Change view to engineering Click on the "alarms" tab Verify alarm messages appear within the "Alarms" window Select the active alarm message and Click the Acknowledge icon Verify the message is acknowledged Verify all of the messages within the columns are parsed and are correctly filed Click on the "events" tab Verify alarm messages appear within the "Events" window Verify all of the messages within the columns are parsed and are correctly filed Install StruxureWare/ES/I/NET up to 10 workstations (Windows 7 or Windows XP sp3). Connect multiple Stations to one ES Install only the StruxureWare Workstation Log into the Workstation is running by selecting Start=>All programs=>Schneider Electric=>StruxureWare 1.3=> StruxureWare Workstation Verify "Welcome To StruxureWare" editor appears Enter user name: admin, password admin Enter the IP address of the with the main ES, server: IP (XXX.XXX.XXX.XXX) Click log on" Select either the Administration or Engineering view Verify the Workstation System tree screen info from the main ES machine appears. Repeat steps 1-6 on multiple machines. Connect No ES StruxureWare client (w/o I/O server) to a ES StruxureWare client (with I/O server) Locate a machine that has StruxureWare Workstation/ES and I/NET (I/O server) installed and make note of the IP address Install only the StruxureWare Workstation on another machine Log into the Workstation is running by selecting Start=>All programs=>Schneider Electric=>StruxureWare 1.3=> StruxureWare Workstation Verify "Welcome To StruxureWare" editor appears Enter user name: admin, password admin Enter the IP address of the with the machine above Click "log on" Select either the Administration or Engineering view Verify the Workstation System tree screen info from the main ES and I/NET (I/O server) machine appears. Click on "INET Interface" and Actions=>"Launch INET" or right click=>"Launch INET" Verify the INET does not launch. Convert and Launch Customer Graphics Connect to a Host LAN tap Configuration (1200 and 9600 baud rate) Select Server 1 Select "Device Discovery" tab Click drop down using the "Select device type" Select "Inet devices" Verify the Host LAN Configuration appears in the list of Links in list view Connect to a 731 Device Select Server ES or AS Select "Device Discovery" tab Click drop down using the "Select device type" Select "Inet devices" Verify the 731 Device appears in the list of Links in list view

Issue There isn't enough documentation on how to disable the different connection protocols. I.e. TLS or SSH. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Workstation Building Operation Automation Server Cause Increase the security of the system. Resolution SSL Communication Security Settings: You can edit SSL configuration in WorkStation Control Panel's Security Settings or in the Device Administrator SSL Security Settings tab. SSLv1,v2,v3 are all implicitly disabled. In EBO 2022 (4.0) or higher, TLS 1.3 is available and used as default when logging on with WebStation and for server-server communication with HTTPS. TLS 1.0 and TLS 1.1 are by default disabled but can be enabled in Control Panel. WorkStation is using TLS 1.2, disabling it would prevent logging on to WorkStation. In WorkStation, the only valid protocols are shown when you hover the mouse over disabled protocols. See below.   SSH Port: Port used for communication with Device Administrator can be disabled or changed so that the automation server communicates on another port using SSH. It is also possible to disable all SSH communication. SSH communication settings are available in Automation Server Properties – Network Tab, as shown below. Refer to Disabling Port 22 on SmartX Server and Adding an Additional SSH Port for a SmartX Server .  For more Security guidelines,  refer to EcoStruxure Building Management - System Hardening Guide, Security Overview, and Information Technology System Planning Guide 

Issue Need to use Mobile Apps to access EBO. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Building Operation Commission mobile application Building Operation Engage mobile application Cause What are the mobile apps available to use with EcoStruxure Building Operation sites? Resolution WebStation: WebStation is a web-based user interface for day-to-day operation in an EcoStruxure BMS. WebStation, V2.0 or higer, improves user experience by automatically adapting the user interface to the resolution of the device being used: desktop, laptop, tablet or smartphone, using Windows, Linux, Android or iOS, out-of-the-box using standard web browsers, without the need to install additional applications.  WebStation replaces the obselete Technician Tool app. Refer to: WebStation Overview Building Commision: EcoStruxure Building Commission mobile application (requires EBO V2 or higher, formerly eCommission) is designed to help airflow balancers, electricians, and technicians carefully and quickly pre-commission and commission SpaceLogic BACnet/IP devices and RP controller expansion modules. The Commission mobile application does not require a license for activation and is available at no cost to the user. It is designed for use with Android, iOS (Apple), and Microsoft Windows 10 and Windows 11 devices, and is available for download from Google Play, Apple App Store, and Microsoft Store. Refer to: Commission Mobile Application Engage: The Engage mobile application (requires EBO V3.1.2 or higer) enables control of room temperature, fan speed, lights, and blinds/shades directly from a smartphone. A user can manage these settings when the application is connected to the RP-C controller. The Engage mobile application connects easily via BLE (Bluetooth Low Energy) to the RP-C controller. The application is compatible with RP-C (HVAC) and RP controller expansion modules (lights and blinds). The Engage mobile application is free and available for download from Google Play and Apple App Store.  

Issue When swiping a card in front of the reader, there should be a beep indicating that the reader has read the card. There is no beep. Product Line EcoStruxure Security Expert, Andover Continuum, TAC I/NET Environment Access Control HID Reader Cause There are 3 possible reasons for this issue: The beeper is disabled through a default configuration when the card is shipped The beeper has failed The Reader and Card represent incompatible technologies such as an 125Khz Prox Reader trying to read a 13.56MHz IClass Card Resolution Ensure Reader and Card both support a common technology (125Khz/13.56Mhz etc..) Short the Beeper wire (yellow) and the GND wire (Black) with the reader powered On If there is a beep, that indicates that the beeper can work but is disabled. Ask the manufacturer to send a configuration card to enable the beeper (use 3 seconds after reader power is on) If shorting the beeper produces no sound, the beeper has failed. Send the reader to repair and replace it with a new one.

Issue Locate the Evaluation license for TAC Vista or EcoStruxure Building Operation Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista EcoStruxure Building Operation Cause There is an evaluation license available for TAC Vista valid one month and an Evalauation license for EcoStruxure Building Operation valid 3 months.  Resolution Evaluation or demo license files are available for licensed partners on the EcoXpert Extranet. Follow the link and search for "evaluation". You must first register using your business email (i.e. CustomerName@partnerdomain.com) address to gain access to these files. Note: You may use any email address to register and view content, but downloads will only be granted to approved partner domain names.

Issue A BACnet devices can contain 1000's of objects, performing an upload on these devices can take upwards of 30 minutes to complete when only a few objects are required for integration. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Cause Uploading all objects in a controller can take a lot of time and is often not required. Resolution From version 2.0 Open the device discovery view / BACnet - then Discover All. Once the Device is hosted, click on the device (in the Device Discovery window) and open the right-hand Object pane. Drag/drop the required Object into the hosted BACnet device Application folder. Alternatively, the Hardware folder can be used, this was the best method for some earlier versions Perform the BACnet discovery, then view the Hardware folder at /ServerName/System/Hardware/BACnet devices. Navigate to the required Device/Object, then Drag and drop the Device and Object as above.

Issue Unable to gain access to Building Expert Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi Purpose Manager MPM-GW MPM-UN MPM-VA Cause The admin password has been changed and the user has lost the password Resolution For MPM with firmware 2.14 and earlier: Send the MPM 'default.db' file to Product Support.  From a web browser, you can save the default.db file to the local drive by typing the address http://[ip_address]/root/default.db (replace [ip_address] with the actual IP address of the MPM, or 10.50.80.2 if bootloader is used) For MPM with firmware 2.15 and later: Send the MPM Node ID or MAC Address to Product Support. Refer to the document StruxureWare Building Expert Password Recovery When Accessing MPM - Reference Guide for the procedure to obtain the MPM Node ID or MAC Address.

Issue Using 3.7.106 and want to display a PDF file on a Niagara G3 / AX graphic. It's been done in the past but with "Default Web Profile" "Applet Reload on Hyperlink" set to "False" the PDF does not display. Is there a way to do it without setting the "Applet Reload on Hyperlink" to "True"? Product Line TAC IA Series Environment Niagara G3 / AX revision 3.7.106 and higher Cause More secure changes made to G3 / AX Resolution Instead of creating a hyperlink button with hyperlink: file:^blahblah.pdf Use: http://137.19.60.55/ord?file:^blahblah.pdf This opened the PDF in the browser (it left the default web profile but the back button returned to it).

Issue How can the true/false output from a Boolean object (i.e. Tstat) be changed to a numeric 0 or 100 in Niagara G3? Environment Niagara G3 Cause Represent a boolean on/off value with a numeric that can be used to drive other logic. Resolution Open the kitControl palette under the Util folder Use an object called NumericSwitch Link the output of the Boolean object into the InSwitch property of the NumericSwitch In the properties of the NumericSwitch object, set the "in true" value to 100 and "in false" value to 0 (or vice versa if reverse acting). The output of the NumericSwitch will be a numeric type.

Issue Replacement of ARE, ARX and ARM rotary actuators Product Line Field Devices Environment Satchwell ARE1xxx Satchwell ARE2xxx Satchwell ARE7xxx Satchwell ARX1xxx Satchwell ARX2xxx Satchwell ARX7xxx Satchwell ARM1xxx Satchwell ARM2xxx Satchwell ARM7xxx Cause Obsolescence of Satchwell ARE, ARX and ARM actuators. Resolution ARE actuator                                                               Replaced by ARE1301                                                                          MD20A-24 (p/n 875 1029 000) ARE1302                                                                          MD20A-24 (p/n 875 1029 000) ARE2301                                                                          MD20A-24 (p/n 875 1029 000) ARE2302                                                                          MD20A-24 (p/n 875 1029 000) ARE2303                                                                          MD20A-24 (p/n 875 1029 000) ARE2304                                                                          MD20A-24 (p/n 875 1029 000) ARE2351                                                                          MD20A-24 (p/n 875 1029 000) ARE2352                                                                          MD10A-24 (p/n 875 1019 000) ARE2354                                                                          MD10A-24 (p/n 875 1019 000) ARE2355                                                                          MD10A-24 (p/n 875 1019 000) ARE7301                                                                          MD20A-24 (p/n 875 1029 000) ARE7303                                                                          MD20A-24 (p/n 875 1029 000)   ARX actuator                                                               Replaced by ARX1201                                                                          MD20B-24 (p/n 875 1025 000) ARX1202                                                                          MD20B-24 (p/n 875 1025 000) ARX2201                                                                          MD20B-24 (p/n 875 1025 000) ARX2202                                                                          MD20B-24 (p/n 875 1025 000) ARX2203                                                                          MD20B-24 (p/n 875 1025 000) ARX2251                                                                          MD10B-24 (p/n 875 1015 000) ARX2252                                                                          MD10B-24 (p/n 875 1015 000) ARX2253                                                                          MD10B-24 (p/n 875 1015 000) ARX7201                                                                          MD20B-24 (p/n 875 1025 000)   ARM actuator                                                             Replaced by ARM1601                                                                        MD20B-230 (p/n 875 1021 000) ARM1602                                                                        MD20B-230 (p/n 875 1021 000) ARM2601                                                                        MD20B-230 (p/n 875 1021 000) ARM2605                                                                        MD20B-230 (p/n 875 1021 000) ARM2606                                                                        MD20B-230 (p/n 875 1021 000) ARM2607                                                                        MD20B-230 (p/n 875 1021 000) ARM2651                                                                        MD20B-230 (p/n 875 1021 000) ARM2656                                                                        MD20B-230 (p/n 875 1021 000) ARM2657                                                                        MD20B-230 (p/n 875 1021 000) ARM7601                                                                        MD20B-230 (p/n 875 1021 000)   Options To fit replacement actuator to an existing MB screwed valve use linkage kit - LMD/MB (p/n 914 1071 000) To fit replacement actuator to an existing MBF flanged valve use linkage kit - LMD/MBF (p/n 914 1070 000)   If 1 end switches are required, the reference is MD-S1 (p/n 914 1060 000)  If 2 end switches are required, the reference is MD-S2 (p/n 914 1061 000)  

Issue The ACCDataServices application is crashing on start up of CyberStation Product Line Andover Continuum Environment CyberStation Windows XP Cause Windows permissions issue Windows Firewall Configuration  Resolution Make sure when installing CyberStation the user has Local Admin rights to the computer Make sure Windows Firewall is turned off during the install Make sure all VirusScan software is turned off during the install. Check the event notifications and verify that none of them are set for the recipients to have pager, log, forward or any unused option which can create unnecessary traffic when using enhanced alarm delivery. To check if you are using enhanced alarm delivery Database Initialization > Server (or Stand Alone) > see check box for enhanced alarm delivery An example of possible unnecessary check box recipient options:  Check that each action in the event notification i.e. 'Display Graphic' has a corresponding object for the point alarming. If no object is selected it may cause accdataservices errors. Run acctrace and/or the Continuum error  log and wireshark to determine if there are errors. Cleaning up these issues can relieve the system and these errors. The Windows application/system logs and system.nfo/Belarc advisor can help gather info about the PC. See Top 10 Steps for Troubleshooting Cyberstation and webClient issues. If there is a 3rd party bacnet device, disable or unplug the device to see if the issue is related to the flooding of traffic into Continuum Liebert Sitelink- If you are on 1.93 and below, the Sitelink trendlogs could affect Continuum. Upgrade to 1.94 and disable trendlogs. Engineering is working on a hotfix for this issue. (Not released as of 11/29/12) Stand Alone Windows 7 system - A stand alone system can easily tax resources when extended logging, graphics, SQL Server, Cyber, etc. are all running on the same system. Eliminate any errors in the error log and disable certain functions to see if this helps. Consider a server class PC depending on what the system functions that are required by the site. Install Cyberstation 1.94 SP1 and related firmware updates as there are many fixes to address accdataservices.exe crashes (See Continuum 1.94 SP1 Service Pack to address accdataserices.exe crashes and other issues) Do not mix 1.94 and 1.94 SP1 Cyberstations on the same db, this could cause accdataservices crashes

Issue A combined keypad reader works with a valid card swipe, but the keypad does not work. The keypad does not allow a valid pin to be entered to engage the door output even though the door, area and personnel objects are setup correctly. This issue could also happen with a keypad only, without the combination reader. Product Line Andover Continuum Environment Keypad Keypad/Reader Combination Cause A keypad or keypad/reader combination can be ordered with the keypad output set to work in a number of different modes.  Continuum requires the output mode to be ordered as follows: Buffer one key add compliment 8 bit message (Dorado) This is also known as 8 bit burst A keypad that has a different configuration than this will not work with Continuum   Resolution 1. Order a keypad or keypad/reader combination with the 8 bit burst output mode set 2. Contact the keypad manufacturer's technical support (Eg. HID), to see if they will send a Configuration Card that allows the output mode to be changed retrospectively in the field.

Issue Unable to successfully use Gmail SMTP server to send out alarms via email from I/A Series G3.  Various errors can be seen in the console output. Some of the errors are indicated below but they may not be limited to these. Error: BOutgoingAccount could not dequeue persistent email: 550 The address is not valid java.lang.Exception: Valid CryptoService not found Environment Enterprise Network Server / Enterprise Network Controller I/A Series G3 version 3.5 and above I/A Series G3 maintenance builds version 3.4.55 and above Cause Improper configuration of the EmailService's OutgoingAccount and missing CryptoService in the station. Resolution Procedure and properties settings required when using the Gmail SMTP Server: Add the EmailService and CryptoService to the station's Services folder. If emails are to be sent from an ENC, ensure that the email and crypto modules (and their dependencies) are installed into the ENC. Add the OutgoingAccount to the EmailService. In the OutgoingAccount properties, configure the properties indicated below. Leave other properties as their default settings. Hostname: smtp.gmail.com Port: 465 (this is the TCP port SMTP over SSL uses) Account: example@gmail.com Password: Your Gmail account password Enabled: true Use Ssl: true (Gmail requires SSL) Transport: SMTP Use Authentication: true (Gmail requires authentication when sending out emails) You can test the functionality by right-clicking on the EmailService and selecting 'Actions' > 'Send' to send out an email. If you are still having an issue with authentication, it may need to allow less secure apps to access your Gmail account. Refer to https://support.google.com/accounts/answer/6010255?hl=en for details.  Notes: CryptoService enables the SSL feature in the G3 station. The crypto module is included in the installation of I/A Series G3 version 3.6 but it was not included in earlier versions. You can download the crypto modules for earlier versions of G3 (crypto 3.4.64 / crypto 3.5.34) from The Exchange Download Center. Ensure that the station is licensed for crypto. You can look into your license file to check. Below is an example taken from a demo license. feature expiration="2012-03-31" name="crypto" parts="ENS-DEMO" ssl="true"