Building Automation Knowledge Base

Issue Access denied and/or insufficient access errors reloading CX9680 or ACX2 (5720/5740) The above typically happens following an uprev of the controller FW to a different version. Product Line Andover Continuum Environment CyberStation CX9680 ACX5720 ACX5740 Cause RAM Memory issue due to the difference between the two builds, this problem will be addressed in future releases of the FW A similar warning can be seen if an XDriver is not correctly loaded. (Xdr may be referred to in the Distribution Properties page) Resolution Remove the battery Power down the controller, wait 5 minutes to make sure RAM is fully erased. Power up and reload the controller once it is online. Or reload the XDriver correctly first

Issue Is Microsoft SQL Server 2012 supported in Report Server 1.4?  Environment SmartStruxure Report Server Cause The Report Server 1.4 datasheet mention of SQL Server 2012 is an over sight. Resolution Report Server 1.4 does not support Microsoft SQL Server 2012.  When it may be supported is unknown at the time of this writing.

Issue Does Security Expert support HTML graphics? Product Line Security Expert Environment Security Expert Cause Continuum transitions, INET transitions, and greenfield sites require HTML graphics Resolution The Security Expert software v4.2.259.19 and previous builds do not support HTML graphics.

Issue EcoStruxure Building Operation - Sigma logging does not work. Product Line EcoStruxure Building Operation, Sigma Environment Building Operation Enterprise Server Satchwell Sigma Cause Sigma logging has been transitioned to EcoStruxure Building Operation, but does not work. Resolution  The Procedure is as follows; Import the log data sets from Sigma to EcoStruxure Building Operation. Highlight "Log Sets" in the system tree under the Sigma Interface and select to "Send log sets" To confirm that the controller has started logging, select the appropriate controller, and choose "Diagnostics" and "Log Set Statistics" where you can see the statistics which include the log set/object details. To upload the logging, highlight the required log set and select "Retrieve Logged values". To review the uploaded data, highlight the required log value and view it as required Once that the logging in the Sigma controllers is working correctly to EcoStruxure Building Operation, logging from the Sigma server should be disabled.

Issue If remote buildings have an internet connection using DSL, will this configuration work with Continuum controllers? Are there any known issues? Is the connection fast enough? Product Line Andover Continuum Environment Netcontroller 9680 Netcontroller 99xx BCX ADSL (Asynchronous Digital Subscriber Line) Cause Buildings in remote areas may use DSL(Digital Subscriber Line) to access Netcontrollers instead of a corporate LAN. Resolution Netcontrollers can be used with a DSL connection. Two things to keep in mind when implementing this configuration are: Do not employ NAT(Network Address Translation) of any kind. Continuum requires a static IP. This can be requested from the ISP(Internet Service Provider) of the DSL line. All network ports required for Continuum operation will need to be opened. See Router required open port numbers to run a Continuum system for this information. DSL speeds are typically fast enough to not cause connection issues. Note: Where DSL lines have equal up and download speeds, ADSL (Asynchronous Digital Subscriber Line) have upload speeds that may be 100 x slower than the download speed, typically 128K maximum and are unlikely to provide a reliable network connection.

Issue MNB controllers do not have internal trend log capability.  Product Line TAC IA Series Environment I/A Series MNB controllers I/A Series R2/G3/N4 Jace Building Operation Automation Server Cause The MNB family of controllers does not have internal trend log capability.  To log these internal calculated values, a different method must be used to allow the values to be logged in an EBO Automation Server or a Jace Resolution The BACnet objects "Analog Monitor" and "Binary Monitor" in the Workplace Tech tool may be added to an MNB controller application program. When connected to internal data values in the application, the values can be uploaded to an EBO Automation Server or a Jace for trend logging.

Issue The I/A Series Tunnel clients fail when used on Windows 7 64-bit Product Line TAC IA Series Environment I/A Series R2 UNC I/A Series WorkPlace Tech 5.8.7 - current Cause Existing I/A Series R2 Tunnel Clients were not developed for use on Windows 7 64 bit and later Windows platforms Resolution The AxTunnelClients can now be used with the I/A Series R2 UNCs. The new I/A Series R2 jar files required are on The Exchange Download Center. For details see the release notes in the tunnelAx zip file. As noted in the release notes, new jar files have also been released to allow the use of the AxTunnel client for ibsASD and ibsMS serial tunneling. Those jar files are also in the same 532 files area. This is the TAC IA Series WorkPlace Tech VLon Tunnel - User Guide.  It supplies additional information about supported platforms and configurations

Issue Can not edit time schedules (time objects, TSCHI, time object page) in TAC Xenta Server Changes in time objects doesn't get saved No times shown in time object  (no schedules shown in time object) Environment TAC Xenta Server 731, TAC Vista Server 721, TAC Vista Server 711, TAC Xenta Server 701 Cause If there are a time object (time schedule) that has an corrupt definition all following schedules will not work. We suspect that the corruption comes from a upgrade. Resolution To check for corrupt schedules Log in to the TAC Xenta Server Go to Configuration-time objects-View definition. Here is an example of a correct definition and a incorrect definition of the same schedule Once you have identified any definition that looks suspect open Xbuilder Edit the time object that contains the definitions Right click and select "Show events" Take a note of the times you want to keep Delete all schedules Close the schedule editor Edit the time object again and add back the schedules Download the project again.

Issue What is the maximum cable length between a card reader and an ACX controller?   Environment Continuum ACX controllers (all versions) Cause -none- Resolution The ACX controllers support Wiegand, ABA, or CardKey readers, and the maximum cable lengths are 500 ft. (152.4 m) using 18 AWG cable or 200 ft. (60.96 m) using 22 AWG cable.

Issue How does SP-C communicate with grouped TKE controllers? Product Line EcoStruxure Security Expert Environment Security Expert 4.0.128 (or higher) Security Expert Controller 2.08.582 (or higher) TKE Controller (American) v2r0 (only supported version) SX-ELV-HLI-TK license to enable the integration Cause ThyssenKrupp TKE IP address configuration process occurs in the back-end. Resolution The integration operates over IP and the connection is established by the SP-C controller firmware based on who answers the heartbeat messages sent out. You do not need to input the IP address of the TKE controllers.   In the TK environment, our SP-C controllers take the place of 'Security Server' as seen in the image below. When controllers are grouped, one TKE Controller per group is designated as the Master. It is the lowest online Car ID in each group. All comms will pass through the Master. Security Server sends out a UDP broadcast message and TKE replies to it, Security Server takes note of the device's IP address and subsequent data messages are sent to this address.   What happens if the connection is lost from the Master: Offline scenario 1: If Elevator 1 was the Master from the ES Group 1 and it fell offline, then Elevator 2 would become the master and it would start replying to those heartbeats with its IP address, Security Expert takes note and starts sending messages there instead.   Offline scenario 2: If we can't communicate with them at all (legitimately offline), then TKE's default behaviour in 'Loss Of Security Communication Mode' is to free all DED/DEC/Kiosk buttons. This is configured on the TK Elevator's end.

Issue Just installed  WorkPlace Tech (WPT) 5.8.2 on a Windows 7, 32-bit laptop,  but cannot start it. Received an error,  "The program cannot start because WPTUtility.dll is missing from your computer. Try reinstalling the program to fix this problem."   Environment WorkPlace Tech Tool, Revision 5.8.2 Cause The software installer was not able to install the  WPTUtility.dll. Resolution 1. Uninstall WPT 5.8.2 2. Make sure user is logged in as administrator 3. Turn off UAC (User Account Control)  until WPT is installed, then turn it back on when finished.       a. Go to the Windows Control Panel and select User Accounts       b. Select Change User Account Control Settings                c. Slide the selector to "Never Notify".  You may want to change this back to your original setting after installing WPT. 4. Install WPT 5.82 as admin, there's a r-click option for it   5. If  steps 1-4 don't work, you might need to disable anti-virus on the laptop, then repeat  steps 1-4.  

Issue I have Advanced Display V3 connected to my EBO server. Do I need a client license? Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display V3 Cause Building Operation Advanced Display V3 (AD v3) is an industrial-grade Human Machine Interface (HMI) that can easily be locked to an application such as EcoStruxure Building Operation WebStation to create a dedicated tool for local operation and maintenance of an EcoStruxure BMS. Resolution When connected to EcoStruxure BMS server, AD v3 is counted as one WebStation client. Starting from EBO v2, WorkStation and WebStation will both be considered a client, and each will require a concurrent license to be able to log into the system. Three client licenses are included with each Enterprise Central and each Enterprise Server. When logging directly into a SmartX server, the number of WebStation connections is limited only by the Architectural Guidelines*, which says that a client license is only needed if the AD v3 is connected to Enterprise Server or Enterprise Central directly. *From EBO 3.1 and forward there is no need to activate a Client feature license on SmartX servers to be able to connect WebStation to a SmartX server and log in. While versions 3.0.4 and 3.0.3 with hotfixes accomplished the same functionality, they did so by stating that 99 clients were available.

Issue Get "Device has a different hardware version (hardware version X) than the project (hardware version X)" error message, when downloading an Xbuilder project to a device. Environment Xbuilder 5.1.X Xenta Server 5.1.X with hardware 1, 2 or 3 Cause There is a mismatch between the project's settings and the device's hardware version. Resolution Correct the Xbuilder project's setting to match the device's. Ensure that the hardware version shown in the "Hardware Version"  property field is the same as the device's.

Issue The default auto log off time setting is 20 minutes, customer need to extend the time period for web user. Environment Continuum Webclient Windows XP Windows Server 2003 Windows Server 2008 Cause The default auto log off time setting is 20 minutes,  and can not modify the setting on cyberstation or webclient server Resolution From the webclient install package, open "Webclient planning and installation guide.pdf", Reading from Page 105 to Page 106, Go to C:\Program Files\webserver, open web.config Go to "SessionState" tag and modify the value behind "timeout=" , the default is 20 in minutes. You can change it to another value if you prefer. Save and close web.config Log on web client to see the performance.

Issue Security Expert Evaluation License is no longer working. New Evaluation License is not working. Product Line EcoStruxure Security Expert Environment Security Expert Licensing Cause The policy for Security Expert Evaluation Licenses has changed since July 2020. Now, only one Evaluation License can be tied to a specific email address. If there were multiple Evaluation Licenses assigned to an email address, all but one of those licenses have been deleted and are no longer usable. Resolution Contact your local support channel with your known Evaluation License SSN's and email address to have the valid license identified. If the license period needs to be extended or transferred to a new machine this can also be accomplished, see Transferring Security Expert licenses from one PC to another Please note: Support cannot alter the registered email address.  A new Evaluation License Request will have to be made for each required license.   

Issue If you are using OPC Server for I/NET on a computer with Windows XP with SP2 you may have some difficulty connecting to the OPC Server from another computer. Environment OPC Server for I/NET Windows XP SP2 Cause Incorrect DCOM settings will prevent a connection from another PC. Resolution Start > Run > dcomcnfg Right click My Computer found under Component Services, Computers. Click on the COM Security tab. Click the Edit Limits on the Launch and Activation permissions. Add ANONYMOUS LOGON with remote launch and remote activation permissions.  

Issue Are there repair parts for the Erie Pop-Top valves? Environment Erie Pop-Top Valves Cause Parts needed to repair Erie Pop-Top valves. Resolution Repair parts are available for the Erie Current Pop-Top valves. 100-080 = 2-way 1.0 to 5.0Cv 1/2" & 3/4" Swt 100-081 = 2-way 7.0Cv 3/4" Swt & NPT and 1" Swt 100-082 = 2-way 7.0Cv 1" NPT and 1 1/4" Swt 100-083 = 3-way 1.5 to 5.0Cv 1/2" & 3/4" Swt 100-084 = 3-way 7.0Cv 3/4" Swt & NPT and 1" Swt 100-085 = 3-way 7.5Cv 1" NPT and 1 1/4" Swt

Issue When is the Niagara R2 product line being phased out? Environment Niagara R2 Cause Pre-planning for customer retrofits Resolution No "new project" purchases will be accepted as of July 1, 2013. No purchases of any kind will be accepted as of December 1, 2014. See PA-00221 TAC IA Series R2 Availability for full announcement.

Issue Webpinpoint gives error, Could not connect to server. Cause:Type missing for member of type Object_ContectID Environment Webpinpoint graphics for webclient .NET Framework 1.1 Cause Hotfix issued by Microsoft (KB928366) was installed. Resolution This issue happens on webpinpoint graphics for webclient installations using .NET Framework 1.1, versions 1.6x through 1.73. A hotfix was issued by Microsoft that caused this issue KB928366. The solution is to remove KB928366 or upgrade to a version of webclient that uses .NET Framework 2.0, versions 1.74 or greater.

Issue Advice on the configuration of a Sigma UNC 632, UNC 696 or UNC 796 controller, when connecting it to a "Flat" Ethernet network. Environment All Sigma controllers connected to flat ethernet network. Cause General advice. Resolution A "Flat" Ethernet network is a network that does not contain any subnets, for instance a network who's address is 10.158.0.0 Mask 255.255.0.0 will contain network addresses 10.158.0.1 to 10.158.255.254. On this type of network the Sigma device will only require an IP address and Subnet Mask to be entered. This information and details of the controllers "Default Server" are added to the controller using the SDCU (Sigma Device Configuration Utility).