Issue What is enabled on a Continuum Security Key? Product Line Andover Continuum Environment Continuum Security Key Cause There's a need to know what version of Continuum is enabled on the key. Resolution Note: The Excel method for viewing enabled key features mentioned below no longer works with Windows10 or greater and because of CyberSecurity issues ActiveX controls have been deprecated by Microsoft in favor of more secure web technologies.  This feature will not be updated for Cyberstation.   The supported version of the keys and what options are available on the key can be verified by doing the following using Microsoft Excel on a Workstation with Continuum and the key installed: Open MS Excel Select Insert> Object Select SecurityKeyreader Control and then Ok You will see an object inserted into the spreadsheet with a list of products on the left and options on the right. Example: Serial Number 1016019 Options Number of Points -1 Adv.WebServerEnable Number of Personnel -1 EpiSuiteEnabled Platform Lan(Multi) OPTxtLoggingEnabled Type Prog.Intg. PESourceCntlEnabled Max Version 1.79 Global 1 0 Global 2 0 Global 3 0 Global 4 0 Windows 7 64 bit will not support the MMC.exe option (mentioned below)   Use the command       mmc.exe /32     This will allow the ActiveX snap-in to be added and will work on a 64 bit PC   ActiveX controls in Excel 32 bit are not exposed by default. Use the following Excel spreadsheet (zipped) to read the security key instead. (Excel must be installed and must be on a 32 bit PC(64 bit shows this as blank) Security Key Reader Excel File You may be prompted to enable the ActiveX control Excel 2003 - The application is about to initialize ActiveX controls that might be unsafe. If you trust this document, select Yes and the control will be initialized. Excel 2007/2010 - Notice the Security Warning below the Toolbar                                   Click options                                   Select Enable this content Upgrading a key requires a call to repair (978-975-9464) for a cookie to update the key. In order to install the cookie, you must use the program, CyberKeyWriter2.exe to enter the new key which is on every Cyber CD in the Continuum\bin folder.    Note: Also see Accessing Continuum Security Key information using MMC instead of Excel that describes another method to see this information using MMC. This feature does not work with newer versions of Windows 10

Issue How to determine if the IOU modules neuron chip is manufactured by Toshiba or Motorola? Product Line Andover Continuum Environment Continuum Cyberstation I/O modules (All modules affected except the AC-1 Plus, VT-1, Infistat, and LC-1) Cause Up-revving I/O modules to new firmware and there are 3 types that have been used,  Motorola, Toshiba and the most recent Cypress neuron chips. The program ID can help determine which neuron is in the IOU module to select the correct firmware. Resolution To determine the chip type, look at the Program ID using the object editor or a list view. The second digit or position of the second number of the Program ID is the chip set indicator. If the second digit is 2, the I/O Module has a Toshiba chip. If the second digit is 1, the I/O Module has a Motorola or if shipped after 2014 a Cypress chip.  See example of object editor below:   ***** Note: The image above doesn't show the Cypress information. a 1 could be Motorola(old) or Cypress (new). If the flash revision is 21 the it is the most recent flash version for the Cypress chip. The IOU modules that could have the Cypress chip are AC-1(Not Plus), A0-4,DI-8,DM-20, D0-4, D0-6, MI-6, UI-8. Motorola or Cypress Ui8s that have an 11 in the second position of the ProgramID are either Motorola or Cypress chips. The modules with ProgramID 11 in position 2 and firmware version 11 in position 4 of the ProgramID are Motorola and 11 is the most up-to-date version. The modules with 11 in the 2nd position of ProgramID and firmware version 21 in position 4 of the ProgramID are Cypress chips.  I have not seen a separate firmware version 21 file for the Cypress chip on Exchange or anywhere. 21 is the most up-to-date version and was shipped with those modules. The email we found indicates that since the Cypress chip was a direct replacement for the Motorola chip they used the same number (1) in the 2nd position of the ProgramID (instead of using 3). To summarize the most up-to-date firmware versions for the Ui8: Motorola: 11 Toshiba: 20 Cypress: 21   There is an old TPA that describes this in detail. You can download the TPA Technical Bulletin 1041 - Continuum IO Modules Now Using the Toshiba Neuron Chip from The Exchange Download Center.

Issue Some sensors such as the SCR110-H CO2 produce a noisy signal even when wired according to the documented instructions. The following is a trend chart of the unfiltered raw signal from the sensor. Environment Automation Server Continuum controllers TAC Xenta Cause Noisy signal is typically caused by common ground wiring of AC power. Resolution SOLUTION #1 Signal noise can usually be eliminated by using an isolated transformer to power the sensor separately as opposed to using a common transformer that powers up several pieces of equipment. SOLUTION #2 For sensors that support  AC and DC input voltage, signal noise can usually be eliminated by using DC instead of AC power source to power the sensor. SOLUTION #3 Implement a Slew Rate to filter out the noise. As of version 1.7.1, StruxureWare Building Operation does not have a built-in slew rate functionality. Nevertheless, a custom slew rate can be implemented using Script programming. See HowToDebounceANoisySensorSignal.pdf SOLUTION #4 Add a filter (FILT) in a Function Block program after the signal input Description: The function block is a discrete time first order software filter. The filter time constant is specified in seconds with the Time Const parameter. The initial block output value is zero. The filter algorithm is y(k) = y(k-1) + 1 / 1+T/h (u(k)-y(k-1)) where y(k) and u(k) are the filtered and unfiltered values at time k, respectively,h is the sampling interval (i.e. the application program cycle time), and T is the filter time constant. If the time constant is less than or equal to zero, no filtering is done. To obtain a good filter function, the time constant should be set significantly greater than the application program cycle time. This filter algorithm is based on a straightforward backward difference approximation of the continuous time derivative operator. SOLUTION #5 Ensure you are not using older versions of the IO Firmware. As detailed in TPA-SBO-17-0006.00 the firmware should be at least V2.015 in the modules and is available on the Download Center.

Issue How to create a new database or purge a full SQL (i.e. it has hit the limit of 2G) Product Line TAC Vista Environment TAC Vista 4.X Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause Log data has filled the 2GB limit of the SQL database. Resolution How to purge a full SQL (if you've hit the limit of 2G) Before deleting the database or creating a new one: Check the $queues/insertevents and $queues/insertlogvalues folders in the Vista database. This folder may contain "queued" files waiting to be written into the SQL database. If these queues have significant amount of data stored as a result of the SQL being full, you may delete these files if the data is not needed. If the data is needed, it will be written to the new SQL Database when Vista starts. In some cases, the $queue folders may be so large that even creating a new database won't allow the Vista Server to run. If this is the case and the $queued items are not needed, delete them from their directories. If you find that there is an abundant amount of queued files it may be easier to delete them using DOS. This can be done by navigating using the "cd" and "cd.." command prompts to c:\TAC\Vista\VistaDb\$queues. There you will find \insertevents and \insertlogvalues. You can clear both directories using the "del" command. It is recommended to stop the SQL Server and DSS Writer before attempting to delete any queued files. You can stop the SQL Server by double-clicking on the icon in the task bar and choosing to "Stop". You can locate the DSS Writer by right-clicking on My Computer and selecting "Manage". Navigate to "Services and Applications\Services" directory and look for "TAC DSS Writer Service". Right click on this service and select Stop. If the data is not needed: Simply go to ...Microsoft SQL Server/MSSQL$TACVISTA/Data and delete the old database. Before doing so, you may need to stop the SQL Server.  Then following steps in "If the data is needed" section below. If the data is needed: The simplest way to get a fresh DB is to create one. This is done using TAC Vista SQL Setup which can be downloaded from the Buildings Business Extranet: Global. Make sure that you download the SQL Setup for your Vista product version. In the Vista SQL Setup program, select your SQL Server - pcname\TACVISTA, Chose Windows Authentication if Vista is managing the Database (recommended in the Vista Install), "Login", enter the name of the database (perhaps "NEWtacdatalog" to be created, and select the login pcname\TACA_pcname, and "Create". This will create a new database to which you can now point the Vista Server. In Vista Server Setup, under the SQL Tab, change the database to this newly created database, click "OK". You can keep the old database to export for viewing or if you plan on upgrading to SQL Enterprise and merging the data in the future.   NOTE: Sometimes when this is done without first detaching or deleting the database from the SQL, the DSSwriter or TACA user stops working. Detach/Delete the database with SQL Management Studio Express and reinstall the system to solve this.  

Issue Can I direct connect a workstation or laptop to an NPR? Environment I/NET site Cause Can I direct connect a workstation or laptop to an NPR? Resolution Yes, a workstation can be directly connected to an NPR. Refer to TCON209 for more information.

Issue How do you configure the I/A Series R2 LON Tunnel for operation with the WorkPlace Tech Tool software? Environment I/A Series (Niagara) R2 software, release 4.31 or later WorkPlace Tech Tool Software release 5.x Cause Need information on the entire process of configuring the I/A Series R2 LON tunnel software to work with the WorkPlace Tech Tool software running on Windows XP. Resolution There are four parts to configuring LON Tunneling. A. UNC configuration The UNC must be licensed for vlon (in the features line) Install the VLON jar file into the UNC using the Configure Modules function within the Admin tool Installation Wizard. There are no configuration requirements for the VLonService in the UNC. B. Check for an available LON port in WorkPlace Tech Open WorkPlace Tech but do not open a project. From the "Tools" menu, select "Configure Communications" Select the Lonworks radio button then click [Change] Click the pulldown arrow in the "Select a network interface device driver" selection box. Make a note of the LON ports currently defined.  This list will be used when configuring the tunnel on the PC. Click [Cancel] to close the communications configuration process then close WorkPlace Tech. C. Niagara LON Tunnel configuration on PC Download the "NiagaraLonTunnel.exe" module from The Exchange Install the NiagaraLonTunnel service on the Windows XP PC by running the downloaded NiagaraLonTunnel.exe program. From the Windows Control Panel, open the "Niagara App Tunnel" applet and select the LON tab if more than one tab is displayed. In the LON port name field, select a value not identified in step B.5, above. In the Host Address field, enter the IP address of the UNC. You may enter a UNC station User Name and Password in the two fields or those fields may be left blank. If you have entered a User Name and Password, the Silent Mode checkbox may be checked to prevent the LON Tunnel connection window from being displayed each time the connection is established. Click [OK] to close the Niagara Application Tunneling window. In the Windows Control Panel, double-click on Administrative Tools then double-click on "services". In the displayed list, locate "Niagara LON Tunnel", right click on that entry and click "Restart" in the displayed list. Wait for the Service to restart.  If Windows reports that it cannot restart the service, it will be necessary to close all application windows and restart Windows.  After restarting Windows, continue with part D, below. After the service restarts, close the Services window and close the Windows Control Panel. D. Configure WorkPlace Tech Communications. With the WPT application open,  select the "Tools" menu, then select "Configure Communications". Select the Lonworks radio button then click [Change]. Click the pulldown arrow in the "Select a network interface device driver" selection box Select the LON# port name entered in step C.4, above. Check the "This is a VLon device" checkbox. Click [OK] to save the settings. When you attempt to establish communications with the LON network, the "Niagara Lon Tunneling Logon" window will be displayed if "Silent Mode" was not selected in step C.7. If "Silent Mode" was selected in step C.7 and the UNC login failed, the "Niagara Lon Tunneling Logon" window will be displayed to allow entry of a different user name & password. The connection via the LON tunnel is available for use. 

Issue Can a Remote Client run I/NET Reports (SevenReports) from the I/NET Seven Server's SQL database? Product Line TAC INET Environment I/NET Seven SevenReports Cause In a Remote Client configuration, the local SQL database is not used and is typically blank.  To enable the local SevenReports engine to connect to the I/NET Server the ODBC data source must be configured to successfully connect to this server workstation.  Resolution To download more detail instructions please Click Here Remote Client: The following procedures describe how to configure the local I/NET Seven ODBC data source to communicate with the SQL server on another I/NET Seven workstation. Open the ODBC Data Source Administrator editor. (Control Panel / Administrative Tools) In the ODBC Data Source Administrator editor, click the System DNS tab, highlight the Seven ODBC data source, and click Configure.... In the DSN Configuration editor, use the Server field to specify the name of the I/NET Seven workstation and SQL Server instance that will be used as the server for this workstation. Click Next and enter the third-party Login ID and Password appropriate for the selected server. If the server is using the default settings for these parameters, the Login ID will be INetThirdParty and the Password will be passinetdb3p_SE. Click Next two more times and then click Finish. In the resulting window, review the summary of settings. If necessary, you can use the Back button to return to previous screens and make changes to the configuration. Click the Test Data Source... button to test the connection. Click OK to close the Test Results window. Click OK to close the DSN Configuration editor. Click OK to close the ODBC Data Source Administrator editor. Third-Party Applications Use the following procedures to create a new ODBC data source on a PC that is not running I/NET Seven. The purpose of this task is to allow local third-party applications to communicate with I/NET Seven running on another PC. Open the ODBC Data Source Administrator editor. (Control Panel / Administrative Tools) In the ODBC Data Source Administrator editor, click the System DNS tab and click Add.... In the resulting window, scroll through the list and highlight the driver appropriate for the version of SQL Server installed on your PC:  - For MSDE/SQL Server 2000, select SQL Server. - For SQL Server 2005, select SQL Native Client. - For SQL Server 2008, select SQL Native Client 10. Click the Finish button. In the DSN Configuration editor, make the following settings:  - Define the data source Name as “Seven ODBC”.  - Define the Description as “ODBC Connection for I/NET Seven”.  - Use the Server field to specify the name of the I/NET Seven workstation that will be used as the SQL server for applications on this PC. Click Next and make the following settings:  - Select the With SQL Server authentication using a login ID and password entered by the user option. - Near the bottom of the editor, enter the third-party Login ID and Password appropriate for the selected server. If the server is using the default settings for these parameters, the Login ID will be INetThirdParty and the Password will be PassInetDb3p_SE. Click Next two more times and then click Finish. In the resulting window, review the summary of settings. If necessary, you can use the Back button to return to previous screens and make changes to the configuration. Click the Test Data Source... button to test the connection. Click OK to close the Test Results window. Click OK to close the DSN Configuration editor. Verify that the new ODBC data source has been added to the list of System Data Sources. Click OK to close the ODBC Data Source Administrator editor. More detailed information is also available on Extranet in TCON301 Chapter 2 - ODBC Driver Interface section.

Issue How to communicate with an Xenta 200/300/400 via an X911 in Vista Environment TAC Vista 5.1.X X911 5.1.X Xenta 200/300/400 device. Cause An X911 is to be used as an IP/Lon gateway. Resolution To add an X911 in Vista do the following: 1. In Vista workstation, right-click on the Server object and select New\Device\Communication Port - Xenta 911. 2. Give the device a suitable name. 3. Right-click on the device and select Properties. 4. Set the IP address for the device. 5. Right-click on the X911 and select New\Lonworks Network. 6. Give the network an appropriate name. 7. Right-click on the network and select New\TAC Xenta Group. 8. Give the group an appropriate name. The new Xenta devices can now be added by right-clicking and selecting New\Xenta 200\300\400. The device can then be configured via the properties menu. Once the device\s are configured the configuration can be downloaded to the devices. 1. Right-click on the lonworks network and select Commission and Download. 2. Click on the Start the selected operation  button and wait until the download has been completed. See TAC Xenta 500 700 911 913 Product Manual for full instructions on how to configure an X911.

Issue Need the pinout for the righthand side connector on the PS-24 to troubleshoot. it. Environment PS-24, AS, IO Modules Cause PS-24 had failed with no output to the AS and IO Modules. The pinout for the PS-24 is not documented so was unsure if it was the PS-24 or the AS that failed. Resolution The top row left and second row left are nominal +24VDC and the top row right and second row right are -24VDC. See also Automation Server Family Hardware Reference Guide p/n 04-13001-03-en, page 33 for more information.  

Issue How do I change the power line frequency setting on the 7716 / 7718 / 7756? Environment I/NET  Hand Held Console (HHC) Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause How do I change the power line frequency setting on the 7716, 7718, 7756? Resolution Physically remove the I/O points from the controller. See TCON 096 for details. Using the HHC, press [Code] , 92, [Enter] to select the AC line frequency Press [Inc] or [Dec] to switch between 50 an 60 hertz Press [Enter] to accept your choice After downloading the software and database, place the external points on the 7716 (or 7718 and 7756) Place the controller on the LAN Note:  Code 92 is not required for any of the 779x Interface's. Entering this code on the Hand Held Console will produce the error LED to illuminate. 

Issue As of Continuum version 1.82 the standalone Database Engine is SQL Express, which offers inbuilt backup and restore functionality via Microsoft SQL Server Management Studio (SSMS). What is the process for backing up and restoring Databases prior to 1.82? Product Line Andover Continuum Environment Standalone CyberStation v1.81 and below. Backup/Restore  Cause As of Continuum version 1.82 the standalone Database Engine is SQL Express. Prior to that it was MSDE. What is the procedure to backup/restore an MSDE database? Resolution Visit the Download Center for MSDE Database Utilities:  MSDE Database Utilities Move SQL DB to a different hard drive

Issue The process of acquiring a license Entitlement ID and how to activate, release and/or transfer a license in EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Building Operation Enterprise Server Building Operation WorkStation Cause There are two different ways to activate a license and different types of licenses that can be purchased. Resolution This article discusses Building Operation Software licenses applied to software platforms such as EC, ES, and Workstation. For details on applying licenses on SmartX Server devices, refer to the Automation Server Licensing Workflow Webhelp topic and/or the Offline activation of embedded licenses Knowledge Base article.   Purchasing a License The licenses that can be purchased are listed in the Part Number Summary. After an order is placed, you will receive an email with an Entitlement ID certificate attached. For further details, see the Order Information Request Webhelp topic.   Evaluation Licenses Evaluation licenses are used for demonstration purposes, training, or site engineering. The evaluation license is a file that can be downloaded from the Exchange and is valid for up to 3 months. Refer to the Activating an EcoStruxure Building Operation Demo License webhelp topic for the activation process.   Activating an Entitlement ID Entitlements can be activated online or offline; however, the online method is far simpler and is preferred. The online method requires the computer that the License Administrator resides on have an internet connection. Online Activation If the computer that the License Administrator is installed on has an internet connection, then refer to the Activating EcoStruxure Building Operation Software Licenses Webhelp topic for the activation process. Offline Activation If the computer that the License Administrator is installed on does not have an internet connection and one can not be temporarily arranged, then refer to the License activation or repair without Internet access Knowledge base article. Once a license file or Entitlement ID has been activated, and the Status reads "Valid" in the License Administrator, the activation process has been completed. The license does not need to be re-hosted after an upgrade and will remain on the computer if the Building Operation Software is uninstalled and reinstalled. To check the status of the license server and licenses that have been activated on the local machine, the Flexnet License Administrator can be accessed by navigating to localhost:8888 in a web browser. The licensing system is the same as used in TAC Vista, which can be seen in License troubleshooting in Vista 5.1.8 or greater.   Returning an Entitlement ID License If the computer on which the License Administrator is being replaced, or it has major operating system changes. In that case, licenses may become invalid and should be returned before those changes. Entitlements can be returned online or offline; however, the online method is far simpler and is preferred. The online method requires the computer that the License Administrator resides on have an internet connection. Online License Return If the computer that the License Administrator is installed on has an internet connection, then refer to the Returning an EcoStruxure Building Operation Software License Webhelp topic for the return process. Offline License return If the computer that the License Administrator is installed on does not have an internet connection and one can not be temporarily arranged, then refer to the License activation or repair without Internet access Knowledge base article. Transferring an Entitlement ID License There is no separate process when transferring a license from one system to another.  Simply return the License from the current system as indicated above and then check that the available seat count has increased by one via the original Entitlement ID. Once returned, activate this same License on the new system as detailed earlier.   Note: Releasing and reactivating licenses can only be carried out a finite number of times per year (4 license returns each year) to prevent misuse of the licensing system.

Issue Remove the Routing tables from I/NET and Xenta 527 devices Host conflict or station conflict error messages displayed at the I/NET Host. Incorrect Links, Hosts and IP addresses that do not exist in your Network are shown when penetrating Network Configuration. Product Line Other, TAC INET, TAC Vista Environment I/NET IP Routers Xenta 527 Cause Host or station conflict errors can be caused by old information stored in a routing table. From time to time, it may be necessary to purge that information and allow the tables to be rebuilt automatically. The only way that routing tables can become corrupted is if a laptop was used to connect to the system from a different Network or from the Outside. Once connected, its IP table is broadcasted to the other devices like PCs and NPRs, thus populating the table with entries that does not belong or is non-existent for this location or system.  Resolution Managing I/NET Routing Tables   I/NET Host Workstation View the I/NET Routing Table See Viewing the routing tables on a PC using I/NET Seven for complete instructions. Delete a Single entry in the I/NET Routing Table Go to Start > Run Type Telnet and hit Enter Type open, hit the space bar, then enter the IP address of the PC Press Enter When the login comes up, type csi, hit enter Type LA  and hit enter to list all routing table entries Type ipdel xxx.xxx.xxx.xxx with xxx.xxx.xxx.xxx being the IP address of the device you wish to delete Press enter Clearing the I/NET Routing Table Shutdown the I/O Server Open Windows Explorer Browse to C:\INET Seven Data (or C:\Program Files\INET Seven) Delete the .dat files (you may want to save a backup to another location) Delete the routing table from any device listed as a Reference Host or the table will repopulate Start I/NET Other Method: See Bogus Links, Hosts and IP's in Netcon for instructions on using the delall command in Telnet     Xenta 527-NPR; Xenta 913; Xenta 527 Web Server (See Clear the IP routing tables of a Xenta 913)  Viewing the I/NET Routing Table View Connecting a serial cable to a Xenta 5/7/9xx controller to configure HyperTerminal to communicate to the Xenta Device. Log into the Xenta Device as the root user At the dsh/> type “inet ip” Press enter Deleting a Single entry in the I/NET Routing Table View Connecting a serial cable to a Xenta 5/7/9xx controller to configure HyperTerminal to communicate to the Xenta Device. Log into the Xenta Device as the root user At the dsh/> type “inet ipdel” then the IP address of the device you wish to delete Press enter Clearing the I/NET Routing Table View Connecting a serial cable to a Xenta 5/7/9xx controller to configure HyperTerminal to communicate to the Xenta Device. Log into the Xenta Device as the root user At the dsh/> type “inet delall” Press enter Type “inethost” and press enter Verify or set the Reference Hosts Clear the routing table from any referenced device to ensure old data is not repopulated Restart the Controller to re-populate the routing table   You can also realize this through the web page of Xenta device. Open the web page of Xenta controller, browse to Utilities-I/NET-I/NET Command Line, and type the command below or above. The result is the same as using HyperTerminal, which is also an easier way. Typing “inet help” or “inet” gives every I/NET option within the controller inet - I/NET Help ip - Display IP table list ls - Display Link/Station table list cp - Display Compressed table list gp - Display Global Point table list mm - Message masking all - Display all lists ipadd - Add an IP address to the tables ipdel - Delete a single ip record delall - Delete all ip records   NPR-2000 Viewing the I/NET Routing Table Go to Start>Run then type “Telnet” and hit Enter Type open hit the space bar then enter the IP address of the NPR Press Enter When the login comes up, type csi hit enter Type “LA”  and hit enter to list all routing table entries Deleting a Single entry in the I/NET Routing Table Go to Start>Run then type “Telnet” and hit Enter Type open hit the space bar then enter the IP address of the NPR Press Enter When the login comes up, type csi hit enter Type “LA”  and hit enter to list all routing table entries Type “ipdel xxx.xxx.xxx.xxx” with xxx.xxx.xxx.xxx being the IP address of the device you wish to delete Press enter Clearing the I/NET Routing Table (See Bogus Links, Hosts and IP's in Netcon)  Go to Start>Run then type “Telnet” and hit Enter Type open hit the space bar then enter the IP address of the PC Press Enter When the login comes up, type csi hit enter Type “LA”  and hit enter to list all routing table entries Type “delall” and hit enter to clear the table   Appendix A: I/NET Telnet Commands Glossary: Help – Displays all available commands in the NPR or I/O Server.  Note there are some differences between the NPR and I/O Server. ipadd a.b.c.d – Adds the IP to the routing tables. ipdel a.b.c.d – Deletes the IP from the routing tables. gpadd LLSSPPBBTT XX | a.b.c.d – Adds a global point link or global point IP to the routing tables. delall – Deletes “all” local routing table entries. setpass password – Change the telnet login password (6 characters max). +cpdel LLLL SS – Deletes the specified link/site address from the CP table. +debug gp on|off – Turns global point debugging on or off. +reboot – Reboots the NPR. +wdog – Reports watchdog errors. +wdogrst – Clears the watchdog errors. +Dx – Toggle debug output to COM3.  x=0/1; 0 = off, 1=on.   List Commands: +LR – IP Stack routing table. LI – IP routing table. LM – IP routing masks. LL – Link/Station routing table. LG – Global point routing table. +LC – Compressed routing table. +LS # - Compressed routing table: station to site maps for the specified link #. LA – All routing tables. LU – System metrics. *LD – Dial maps.  + = NPR only * = Host PC only   Appendix B: Method for Clearing Routing Tables at a Large Site See Possible solution to doing a Telnet session with a system wide firewall setup.   Appendix C: Suggested Reference Host Settings   Click here to be linked to the TAC INET Seven Getting Started. Click here to be linked to the TAC INET Seven Operator Guide.   A Reference Host is any TAC I/NET workstation, NPR, or Xenta 527/527-NPR that will serve as a source of IP addresses. Any of these devices attached to an Ethernet LAN can be used as a Reference Host. Each time I/O Server is started on a workstation, it provides the workstation’s IP address to each remote host designated as a Reference Host. I/O Server also requests and receives a list of all host IP addresses that are known to the remote host at that time. I/O Server must be running on the remote host for this address exchange to occur. I/O Server compiles and maintains a list of all the remote hosts that it learns about. Ultimately, all hosts in the network will know the IP addresses of all the other hosts. Ideally, you should determine 1 or at most 2 devices to serve as your Reference Host.  This device would ideally be a Xenta Server or an NPR, but a Host workstation that has I/O Server running 100% of the time will work as well.  All devices on the system will use this as a single Reference Host. No others are needed.  When the device comes online it will contact the Reference Host and get the site’s Routing Table.  The Reference Host can have an empty routing table.  Once the Routing Table is shared, Reference Hosts are no longer needed.  You can leave the single entry in place. This will allow a quick recover, in the event of a critical system failure. Here are a few reasons for using multiple Reference Hosts: Temporarily add a new device as a Reference Host on the Sites Reference Host or a workstation to aid in bringing it online A large site may desire to have 2 Reference Hosts in case one is offline when a device comes online. An I/NET site that spans multiple locations may wish to declare a local Reference Host for each building and a network Reference Host  

Issue How to transfer data from TAC Vista to EBO(EcoStruxure Building Operation) as a temporarily solution while a transition between TAC Vista and EBO is done?    Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista SmartStruxure Solution EcoStruxure Web Services TAC Vista SmartStruxure Interface 1.5 Cause If EBO need data from TAC Vista during a transition period the TAC Vista SmartStruxure interface can be used.   Resolution Please see the video or follow the instructions below:   On the Vista server(s) install the TAC Vista SmartStruxure Interface first. Refer to TAC Vista to SmartStruxure Interface will not connect when TAC Vista and SmartStruxure are installed on the same machine if there are any issues installing or getting the two programs to communicate when on the same PC. In StruxureWare Workstation, on the Enterprise server object or the Automation server object right click and create new interface, and select the EcoStruxure Web Service interface in Workstation. Click next. In the Server, enter the IP address of Vista server. If it is local, just use localhost. Enter the username and password of Vista Server. Pay attention that only the user in the default System user group can be used. Don't try to create other System group. And all the letters in the password field need to be in capital letters. This is a defect that will be addressed in the next release of TAC Vista to SmartStruxure interface. Please be selective with the port that you are using. If the Vista to SmartStruxure Interface program is on the same PC as the Enterprise server than a different port other than 80 or 443 will have to be used. Please refer to TAC Vista to SmartStruxure Interface will not connect when TAC Vista and SmartStruxure are installed on the same machine if the two softwares need to be on the same machine. Click Create. The next step is to Host TAC Vista objects into SmartStruxure. Refer to How to host TAC Vista objects using Web Services in StruxureWare Building Operation for the guide of how to host Vista objects into SmartStruxure. NOTE: There is a defect for Version 1.0 of TAC Vista to SmartStruxure interface under Non-English operation system. The EcoStruxure Web Services interface will not come online in SmartStruxure. Refer to TAC Vista to SmartStruxure Interface does not connect in non-English Operation System for solution.

Issue If a customer's Vista PC crashes, how is the software recovered, and is it necessary purchase all software again? Product Line TAC Vista Environment TAC Vista Cause If a PC with Vista software installed crashes, all software needs to be reinstalled, and if necessary a rehost of licenses is required. The rehost procedure is covered in Rehosting a Vista 5 License on the FlexNet License Server. Resolution The TAC Vista 5.x software itself is free and available for download from The Exchange Download Center. If the software licenses are purchased once, they are still available and no repurchase is necessary. If licenses were locked to a hardware dongle, just reinstall the license file(s) again when installation is completed.    If licenses were locked to a Host ID and Host ID is changed due to configuration changes on PC, you need to login to https://schneider-electric.flexnetoperations.com and rehost the licenses to the new Host ID.

Issue How many workstations and NPRs can be placed on one Ethernet LAN? Environment I/NET site Cause How many workstations and NPRs can be placed on one Ethernet LAN? Resolution 63 workstations and 99 NPRs. (TCON 209 1-4)

Issue How many subLAN controllers can a 7798 support? Environment I/NET site Cause How many subLAN controllers can a 7798 support? Resolution A 7798 can support up to 32 MRs, ASC, DPUs, or any combination on a subLAN. (TCON 209,1-23) Please note that if you are using bin file 1.09, the number of controllers is limited to 27.

Issue How many Universal Inputs are on the base card of the 7716? Environment I/NET Site Cause How many Universal Inputs are on the base card of the 7716? Resolution There are 8 Universal Inputs (UIs) on the 7716's motherboard. See TCON 096.

Issue LonWorks point count recommendation for the Xenta 5/7/9xx series controllers What is the device limitation on the FT-10 LonWorks channel installed on a Xenta Server Product Line TAC Vista Environment Xenta 500 Xenta 700 Xenta 900 Cause The load point table can be found in Vista version Release Notes on The Exchange Download Center. When Xenta 700 was released the Product Announcement had a table with the recommended number of LonWorks devices attached to Xenta 5/7/9xx. Below you can see a small revision of the recommendations. The list applies to devices which the applications in the Xenta 5/7/9xx are interchanging data with. Other devices that are completely handled by TAC Vista through the LTA port of Xenta 5/7/9xx are not included in this calculation. These devices will influence the LonWorks network performance in a similar way as if they were connected through a Xenta 911 and have to be considered. Not following the design recommendations and adding too many LonWorks devices to a single channel will cause poor Xenta Server performance. Resolution Each device uses "load points" according to the table. As a general guideline the total "load points" on the network shall stay under 100 to get a reasonable performance. In reality the e.g. intensity of the traffic also has an influence as well as, of course, the expectations on response time. Type of device Load points I/O module 5 Xenta group master 280/300/401      20 Additional Xenta 280/300/401      in the group 2 Standard LonWorks device, including Xenta 100, polled 2 Standard LonWorks device, including Xenta 100, bound 0.75 Refer to The Exchange Download Center for future releases of Vista / Xenta Release Notes containing software and updated load calculations This information is usually found in the Appendix B - Engineer Information, and look for section titled LonWorks recommendation for the Xenta 500 and 700 series

Issue How many Link Taps are supported on a Host LAN? Environment I/NET Site Cause How many Link Taps are supported on a Host LAN? Resolution Sixteen. (TCON 209, 1-5)