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Issue How many Host Taps are supported on the Host LAN? Environment I/NET site Cause How many Host Taps are supported on the Host LAN? Resolution A host LAN supports up to 8 Host Taps and 16 Link Taps. Each Host Tap can connect directly to a workstation or indirectly to a workstation through a modem. Use the host LAN to connect multiple host workstations over a large area, segregating functions at each station. Devices on the host LAN communicate with each other at 19.2 Kbaud or 9600 baud. The host LAN reconfigures automatically as devices are added or removed. (TCON209, 1-5).

Issue How many BACnet objects can a Niagara R2 UNC / Niagara G3 ENC station support? Product Line TAC IA Series Environment Niagara R2 UNC Niagara G3 ENC BACnet Cause Performance degradation will occur if exceed the BACnet objects quantity limits. Resolution A limit of 1500 applies to UNC BACnet point shadow objects and to ENC proxy points. This limit refers to all BACnet point shadow objects and proxy points, regardless of type (BACnet/MSTP, BACnet/IP, or BACnet/Ethernet). Exceeding this limit will result in degraded performance. For more information, review Appendix A of the MicroNet BACnet Wiring, Networking, and Best Practices Guide (F-27360).

Issue How long does PSS support a product after it is released? Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment All Schneider Electric Buildings Business software platforms Cause After a few years, the majority of issues with a release product are documented in the Knowledge Base. At this point, if the customer is having issues requiring Product Support, we ask that they upgrade to the current version. Resolution Please read the following Product Announcements: PA_00271 Software Support Policy - General Overview.pdf PA_00272 Software Support Policy - Supplementary info for_Andover_Continuum.pdf PA_00274 Software Support Policy - Supplementary info for TAC Vista.pdf PA_00279 Software Support Policy - Supplementary info for TAC INET.pdf PA_00280 Software Support Policy - Supplementary info for TAC IA Series.pdf

Issue Can I send live data over SNMP? How many trap pages can I define? Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731 Cause All Xenta Servers (except Xenta 913 and Xenta 527-NPR) have a built in SNMP agent. However, the SNMP protocol in them cannot handle sending live data over SNMP. It can only send alarms along with specific fields of those alarms. Resolution The Xenta Server supports SNMP version 1 and SNMP Traps. It can only be used to send SNMP and not to receive. The first step to setting up SNMP is to create alarms in XBuilder and link the points to the alarms that are to be monitored. Then, the filters used by the SNMP traps should be defined. This is done using SNMP trap pages. SNMP Trap Page The SNMP trap page is where you define a set of rules in Xbuilder of when to send a trap to the SNMP manager. This includes severity of the alarm or a wildcard string based on the address of the point. In XBuilder you can create up to 10 SNMP trap pages, which will give you possibilities to define 10 different alarm filters. An SNMP trap page is created by right-clicking a folder in the System pane of XBuilder and then selecting New > Page > SNMP Trap Page. (It is recommended that a separate folder be created for SNMP trap pages and that this folder be restricted to only system administrators.) Once the SNMP trap page has been created it is then configured by right-clicking on the SNMP trap page object and selecting SetupSNMP Trap Filter. SNMP Field Configuration The SNMP field configuration is where you define what 8 pieces of data will be sent to the SNMP manager (due to the UDP limit of 8 fields). That data consists of things like date/time, type, address, priority, description, etc. The SNMP field configuration is accessed by clicking on the Tools menu and selecting SNMP Field Configuration. For more information on SNMP in Xenta Servers please see the TAC Xenta Server - TAC Networks Technical Manual, section 16. Note: SNMP is only supported by Xenta Server devices and is not supported by TAC Vista.

Issue I/A Series MNL version 3 controller profiles are not shown in the list when adding a new LON device to a SmartStruxure Automation Server. How do I add the template for one of those controllers to the Automation Server? Environment SmartStruxure 1.3 or newer Automation Server I/A Series MNL version 3 or earlier controllers. Cause Templates are not provided in SmartStruxure 1.3 for the older families of I/A Series MNL controllers Resolution Import a device template per StruxureWare Building Operation release 1.3 Technical Reference Guide section 40.14. This procedure is used any time the device template was not pre-defined or has not been imported into the AS. The templates for the older MNL family of controllers can be downloaded from the Download Center. You should also download the associated readme file so that you understand the arrangement of the files in the folders of the zip file. We suggest that you download and unzip the entire file to your computer using the folder structure contained in the zip file. The readme file lists the xif files contained in each of the xif folders. The xif files contained in the xif_40 folder are already contained in the SmartStruxure 1.3 system. When importing these templates into StruxureWare 1.3, you may get some warnings about SelfDoc strings and possibly errors about missing DRF types. Both issues can be ignored. If errors are reported regarding missing DRF types, click the [No] button to continue the import process. After importing the template, you can then create the device under the LonWorks network as defined in the StruxureWare Building Operation Technical Reference Guide section 40.2. The template that you imported will be listed based on the name and profile of the device. You can assign a name of your choice (or use the default) for the created device. After device NeuronID or using the service pin process to send it from the controller, you then commission the added device. You should select the option "Keep current configuration in the device". Do not check the "Device application file" because the I/A Series MNL controllers do not use loadable executable files.

Issue Upgrading computer to a newer version of the WorkPlace Tech Tool and need to tell customer how to upgrade his existing files. Environment Application drawings created in WPT 3.2 or earlier WPT 5.8 is now installed. Cause An internal change was made to the WorkPlace Tech Tool drawing format in WPT 3.2sp1. Drawings must be in the format created by this version before they can be automatically be upgraded to a newer version. Resolution NOTE: DO NOT INSTALL WORKPLACE TECH 3.2 ON A COMPUTER THAT ALREADY HAS AN NEWER INSTALLATION OF THE WORKPLACE TECH TOOL SOFTWARE INSTALLED. If this is the case, a different computer must be used for the conversion. Follow the directions in the "WorkPlace Tech Tool Version 3.2 Service Pack 1 Installation Instructions. This document along with the WPT32.exe and WPT32sp1_Lite.exe software can be downloaded from The Exchange Download Center. Although the installation instructions document states that WPT32 runs only on Windows 2000, it will also run properly on Windows XP. Visio 2000sp1 is required for WorkPlace Tech 3.2. The procedure for converting the application file is as follows. You may either copy the entire project folder from the existing version of WPT into the 3.2sp1 projects folder or create a new project under WPT32.sp1. After creating the new project copy the applications to be converted into that project folder and add them to the project. Open the application to be converted using WPT2.3sp1, allow any processing to occur then compile the application. If any errors occur when processing or compiling, the errors must be corrected before continuing. If the existing version of the application nearly or completely fills the controller there is a slight chance that the upgraded application may not fit in the controller. After correcting any errors and successfully compiling the application, make sure that the application drawing file has been saved. The converted application file may now be copied to and added to a project in the WorkPlace Tech Tool release 5.x.x.

Issue How do I request a new TIP license for the I/A Series G3 software? Environment I/A Series G3 software installation Cause I/A Series G3 License request process for field offices on the TIP program has changed. Resolution See Product Announcement PA-00186 for details. Please note that the demo license described in this document is only available to our partner offices that participate in the TIP program. If your office does not participate in the program, please contact your regional sales manager for more information. As noted in the license forms, the completed request should be emailed directly to our I/A Series R2/G3 license team at IASeries.License@schneider-electric.com.

Issue The current version of the VAS client cannot query for records for years beyond 2010. There are two versions of the VAS Client upgrade on The Exchange Download Center. How do I determine which version of the VAS client is needed to update a site? Environment I/A Series R2 Enterprise Server Vykon Alarm Service Client 2.4x Vykon Alarm Service Client 3.xx Cause The Query Wizard in the VAS 2.4 system could not query record dates beyond 2010. Resolution VAS Client 2.50 -- The VAS_2.50_Client.zip file contains the VAS 2.50 Client Installer and associated Enterprise Server vas service module (vas-2.301.532.v2.jar). VAS 2.50 is for use with Enterprise Servers that utilize database management systems including Cloudscape, MSDE, Microsoft SQL, or Oracle. If currently using VAS 2.4x, upgrade to vas-2.301.532.v2 jar and VAS 2.50 client. If currently using VAS 3.xx, do not install this version. Download and upgrade to vas-2.301.532.v3.jar and VAS 3.92 client. VAS Client 3.92 -- The VAS_3.92_Client.zip file contains the VAS 3.92 Client Installer and associated Enterprise Server vas service module (vas-2.301.532.v3.jar). VAS 3.92 is for use with Enterprise Servers that utilize MSDE, Microsoft SQL, or Oracle database management systems only. VAS 3.92 Is not compatible with Cloudscape. If currently using VAS 3.xx, upgrade to vas-2.301.532.v3 jar and VAS 3.92 client. If currently using VAS 2.4x, do not install this version. Download and upgrade to vas-2.301.532.v2.jar and VAS 2.50 client.

Issue How can you determine what standard drivers are included with the basic I/A Series G3 hardware product license? Environment I/A Series G3 (Niagara) hardware License (ENS, ENC, NXT, etc.) Cause Product data sheet is not clear in regards to what license options are included with the standard basic license for an I/A Series G3 hardware products. Resolution Refer to the TAC I/A Series G3 Hardware License Request form. In the "I/A Series G3 Drivers" section of the form there is a box that contains text beginning with "Standard drivers for the xxx include". This box lists the complete set of standard drivers included with the license for associated hardware product. For example, at the time this is written, the ENC-520 Series TAC I/A Series G3 Hardware License Request form shows the following: This box indicates that the following drivers are included with the standard license for an ENC-520. LON BACnet-IP / BACnet-Ethernet (Client only) BACnet MS/TP oBix Client / Server The ENS-1, ENC-410 and JACE-NXT have similar lists of included drivers. Refer to the license request form for the hardware product for the list of included drivers.

Issue How can an existing Enterprise Server station be configured to run the Vykon Alarm Service (VAS)? Environment Enterprise Server Vykon Alarm Service Cause For Enterprise Server to support VAS, check the Enterprise Server shipped date to determine if part number IA-ENT-AS is required. Resolution An Enterprise Server station is already licensed to support VAS. It also includes support for two VAS clients. If additional clients are required, order part number IA-ENT-AS-C for each additional client. If the Enterprise Server was shipped before November 1, 2002, it did not include support for VAS. It must be ordered separately using part number IA-ENT-AS (which will also include support for two VAS clients). The Enterprise Server must also be upgraded to, at minimum, build r2.301.330. For more information, review R2 Worksheet (xlt) tab "ENT SVR Estimator" for additional notes on various part numbers. VAS software can be downloaded from The Exchange. Download VAS v2.4 CD Image.zip and VasPatch.zip. Unzip the CD Image for the Installation Instruction Manual. The VasPatch is installed last.

Issue How can a new Source website account be obtained? Product Line TAC IA Series Environment Repository for all I/A files from legacy programming tools to new released versions or updates of Niagara and WorkPlace Tech Cause New employee of a Schneider Electric branch or partner Resolution The Source has been deactivated and all files have been migrated to The Exchange. Navigate to The Exchange Extranet and register for a new account. For more information on registration, see Register for The Exchange.

Issue Need to save the application, configuration and COV link data for an MNB-controller so that in the event the controller fails, all the information can be easily reloaded into a new controller. Environment MNB family controllers WorkPlace Commissioning Tool, version 5.7.2 or newer Cause Need to save the application, configuration and COV link data for an MNB-controller so that in the event the controller fails, all the information can be easily reloaded into a new controller. Resolution The Backup and Restore facility of WorkPlace Commissioning Tool allows the user to backup the complete controller application, configuration, flow balance and COV link data for a single or multiple controllers or restore of a single controller on a given network in a simple operation. The procedures for using the Backup and Restore functions of the WPCT are included in the WorkPlace Tech Tool version 5.7.2 release notes. The Backup and Restore documentation is available via this WorkPlace Tech Tool release 5.7.3 Release Notes from The Exchange Download Center.

Issue How are inputs configured on two AC-1, AC-1A, or AC-1 Plus modules when configured as dual (entry / exit) reader doors? Are there any restrictions on which input channels can be used and for what purpose? Environment Continuum IOU Door Module's AC-1 AC-1A AC-1 Plus Cause There are differences to how the inputs can be configured on AC-1, AC-1A, and AC-1 Plus modules when being used in a dual (entry / exit) reader door configuration. Resolution The below information can also be referenced in the I/O System Reference Guide. 1. AC-1's in Dual Reader Mode (page 141) The inputs are fixed for a specific purpose. Channel 1 is an Auxiliary input that can be configured as an InfinityInput outside of a door object, whereas channel 2 is the Door Switch and channel 3 the REX which can only be configured in the Door object. The Door Switch is only physically connected to channel 2 of the Entry AC-1 module. Although, the Exit AC-1 module must have the same resistor configuration on its channel 2 as what is being used for the Door Switch on the Entry AC-1. Channel 2 and 3 on both the Entry and Exit AC-1's cannot be created, and used, as InfinityInputs - they are to only be configured and used in a Door object. 2. AC-1A's in Dual Reader Mode (page 159) Same as the AC-1 except the resistors are not required at the Exit AC-1A's Door Switch channel. 3. AC-1 Plus in Dual Reader Mode (page 186) Any of the supervised input channels can be configured in the door object. Whichever channels are used for Door Switch and Bond Sensor on Entry AC-1 Plus must be wired into the same channels on the Exit AC-1 Plus and these must have the same resistor configuration. Both of these channels on both AC-1 Plus modules are now unavailable to be used as InfinityInputs. Any Supervised input channels not used in the door object can be created and used as InfinityInputs.

Issue Controller Health Status shows, "Controller (ID **) has too many Remote Controllers assigned." What does this message mean, and is it a cause for concern? Product Line Security Expert Environment Security Expert Client SP-C Controller Cause This error message is related to cross controller communication. When using cross controller communications, the maximum number of controllers that can be linked together is 64. For additional details on cross controller communications, see page 4 of AN 180 Security Expert - Cross Controller Operations - Integration Guide. Resolution The controllers that are not taking part in cross controller linking are the ones that are showing the "Controller (ID **) has too many Remote Controllers assigned." message. Evaluate what values/controllers are being shared to ensure your programming is performing as expected. See AN 180 Security Expert - Cross Controller Operations - Integration Guide for further details on cross controller communications and which values use this. Limit the number of sharing controllers to 64 or split the controllers up into two systems.

Issue Is it possible to have different software versions on the Cyberstation workstations? Product Line Andover Continuum Environment Continuum Cyberstation Cause When adding an extra workstation to a system does it have to match the version of existing workstations? Resolution All workstations on the same system must be exactly the same version including any service packs. This also includes Web Client servers. You will either need to install the same version as the rest of the system or upgrade all other workstations to the latest version, although this may need an upgrade of the security keys. Cyberstation software can be downloaded from The Exchange Download Center.

Issue Have the VZ22, VZ32, VZ42 valves been replaced by the VZ219, VZ319, VZ419 series? Product Line Field Devices Environment Vista Satchwell Continuum Micronet Sigma Cause VZ*19* zone valves now available with equal or better specification than the older VZ*2 valves Resolution As per PA-00911 the VZ22, VZ32, VZ42 series valves are no longer available for sale. The alternative is the standard catalogue zone offer, either the VZ*08* with MZ140 for thermal (low cost, silent) solutions, or the VZ*19* with MZ20 for a Motoric actuator solution. The alternative range VZ*08E or VZ*19*, is lower in cost and would be a suitable replacement in most applications. For high pressure applications, the VP228E PIBCV would be a suitable alternative. There should be no technical concern with changing over a PIBCV from a zone valve if the system pressure is above 25 kPa. There will be slight dimensional differences in the zone valve body length but for most installations the existing pipework should be able to accommodate the difference. A cross reference from the discontinued offer to the new offer is detailed PA-00911. Datasheets for all valves and actuators can be found here or here for MZ18A, MZ18B, MZ20A, MZ20B, VZ*19*

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