Issue
How long does PSS support a product after it is released?
Product Line
Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista
Environment
All Schneider Electric Buildings Business software platforms
Cause
After a few years, the majority of issues with a release product are documented in the Knowledge Base. At this point, if the customer is having issues requiring Product Support, we ask that they upgrade to the current version.
Resolution
Please read the following Product Announcements:
- PA_00271 Software Support Policy - General Overview.pdf
- PA_00272 Software Support Policy - Supplementary info for_Andover_Continuum.pdf
- PA_00274 Software Support Policy - Supplementary info for TAC Vista.pdf
- PA_00279 Software Support Policy - Supplementary info for TAC INET.pdf
- PA_00280 Software Support Policy - Supplementary info for TAC IA Series.pdf
