Building Automation Knowledge Base

Issue How many Function block can i add under a Local node Environment Struxureware Server (1.6) Cause Struxureware was built around that 50 function block should be supported under a local node Resolution Struxureware was built around that 50 function block should be supported under a local node however we never added a limit so you can add more, this is however not supported.

Issue What are the definitions for the enumerated value representing CTSTS (control status) for the Network 8000 MicroNet FLO2 controller? Environment IA Series G3 tacAsd driver Cause CTSTS is displayed as an enumerated value and the associated definition is not provide. Resolution The definitions for CTSTS (control status) are: Hex - Decimal - Definition 0x00 0  CAL 0x01 1  UNOFF 0x02 2  WRMUP 0x03 3  REV 0x04 4  COOL 0x05 5  CLMX 0x06 6  CLMN 0x07 7  HEAT 0x08 8  HTMX 0x09 9  HTINT 0x0A 10  FOPN 0x0B 11  FCLS 0x0C 12  FMX 0x0D 13  FMN 0x0E 14  FFAN 0x0F 15  GFOPN 0x10 16  GFCLS 0x11 17  FGMX 0x12 18  GFMN 0x13 19  CALDP 0x14 20  DIAG

Issue When trying to select meters in Building Operation QT Administrator a 'User is not authorised to access' message appears and a log list cannot be retrieved. Environment StruxureWare Building Operation Building Operation QT Administrator Cause This is most likely caused by an incorrect trend log configuration.  Either: - One or more extended trend logs are not configured with a trend log. or - One or more trend logs are not monitoring a point. Resolution Correct the configuration and retry.

Issue Site using 12VDC to power ACX5740s, they need to attach IO expansion modules to the ACX but the XP modules specify they require 24VDC. Environment ACX5740 ACX5720 XP modules Cause Documentation Resolution The ACX57xx hardware has been designed to maintain 24VDC on the expansion port over the full 12-28VDC input range of  the ACX, this is accomplished via a boost/buck converter circuit in the hardware.

Issue B3 program not work properly some time, but be correct at some time, for example, the function called program response slowly, only output the upper limit and lower limit. Environment Continuum B3 Cause This issue caused by lack of freemem for the b3s although there is not too much program and objects or logs entries. Some customer edit the program in Microsoft office word enviroment and paste it into Plain English , this result in a lot of Blank line in the  program and occupies many memory, When the freemem is under 2000bytes, some program will not work properly. Resolution Remove some blank line or comment charcaters in the programs and keep the freemem is above 2000bytes.

Issue License Administrator does not operate as expected Product Line EcoStruxure Building Operation Environment Building Operation Licenses Administrator Cause This program is not designed to operate as a 64-bit program.  In Windows, you have 2 folders for program installation. One is called Program Files and one is called Program Files(x86). The folder Program Files(x86) is used for 32-bit program. Resolution Make sure the license server is installed under Program Files (x86)

Issue Integrating a SE7200F5045E to Niagara G3 / AX. The tenant can change the occupied heating or cooling setpoint locally.  Which snvt can be used to display the current setpoint? Environment Niagara G3 Niagara R2 SE7200 series Cause Application question - wants to plot the proper setpoint on the graphic Resolution The nciSetpts snvt displays the current setpoints used by the SE7200 for heating and cooling in both occupied and unoccupied modes. Note:  The tenant can only change the occupied heating and cooling setpoints from the local keypad / display.

Issue When is the Default Output Value applied to an IO Output? Environment AS IO Modules Cause When the AS is disconnected it does not appear to go straight to the Default value. Resolution When an IO Module becomes disconnected from its AS or the AS is unplugged, after 255 Seconds (4.25 Minutes) the IO Outputs will change from the last controlled value to the Default Output Value. When the AS is reconnected (and starts up) the outputs will revert to normal control. "Default Output Value" is an attribute of the output point and is found in the: "Properties, Configuration Settings", this is where you can define its value.

Issue When trying to access Webstation, even on the local PC, using HTTP, the web page is not displayed. You get one of the following messages Internet Explorer 8 Internet Explorer 11 Chrome FireFox Environment Webstation Cause HTTP can be disabled so only HTTPS will work Resolution Make sure to untick the checkbox in security settings for the ES or AS in question SmartStruxure 1.5 SmartStruxure 1.6

Issue After performing an Export special of an object in SmartStruxure and then importing it into a database, the output bindings of the object are no longer there. Environment Export and Import Workstation Automation Server Enterprise Server Cause Performing an export special and then importing that xml file into another database or the same database after the object has been deleted will no longer have the output bindings of that object. Resolution This behavior functions as designed. See Section 20.31 of the StruxureWare Building Operation: Technical Reference Guide. The documentation states that: "Objects or properties with bindings where the bound objects are in separate import files. To preserve bindings during an import, import the references objects to the targeted server prior to importing the actual objects or programs that refer to these objects. For example, import any referenced I/O points before importing the programs that read and write the I/O points. No matter what order of import is used, the import process will restore the bindings if they are valid at the time of import."

Issue On large screens, the alarm texts in the alarm list can be too small to easily read. Product Line TAC Vista Environment Webstation Cause Depending on the resolution, the size of texts will seem larger or smaller. Also, though the text is actually the same as the size used in Workstation, it seems that Workstation represents the text in a clearer way. Resolution All styling of Webstation is done with style sheets (CSS files) and can be changed at your own risk. PSS does not support changing these files. Browse to the styles folder (C:\inetpub\wwwroot\TACVistaWeb519\Style\Default) where "519" in this case is the version of Vista installed, and "Default" is the style selected in Webstation Settings. Make a copy of the file "AlarmListPage.css" and store it in a safe location. Edit the file "AlarmListPage.css" with e.g. notepad or another clear text editor (don't use MS Word or similar) Here are two different style options. You can make your own. To change the font size for everything in the alarm list, go to row 16 and change "x-small" to "small" To only change alarm text rows but leave the title size, go to line 54, and add an extra line here "font-size small;" To reduce the space between the actual texts in the alarm list and the cell borders, change line 51 to 0px and line 52 to 1px Save the file, and reload the page. You might need to manually chose to reload the web page, for the change to actually go through Examples Original All texts set to "small" Only alarm text rows set to small, and spacing lowered

Issue When a XIF file is imported in XBuilder, one or more SNVT's show a strange icon rather than the input or output symbol and even though the SNVT is supported. Environment XBuilder XIF SNVT Cause TAC XBuilder doesn't support multi line self documentation string for SNVT's Resolution [1] Edit the XIF file with a clear text editor such as notepad, notepad++ or jEdit [2] Locate the SNVT name(s) that has the issue (e.g. "VAR nviMode") [3] Delete all lines in the self documentation except from the first (Don't just place all the text on one line, as there is a max for characters on each line)       [4] Import the XIF file again

Issue Data not passing from Enterprise Server to Reports Server after upgrading to 1.6 Reports folder does not appear on new 1.6 Reports installations Logon failed at attempt no. XX User account has been temporarily disabled. Contact your administrator. Product Line EcoStruxure Building Operation Environment Building Operation WebReports 1.6 and above Cause New features require additional configuration to allow Reports to function. Specifically, the Reports installation requires that the SystemReportsService user account be enabled before installation.  If this is not done, the steps below must be taken.   For Issue #3: If the user account used to access WebReports is changed through WorkStation, WebReports is still using the previous account password to access the Enterprise Server, this will lock the user account out and if used to log in to WorkStation will indicate that the account is disabled To verify that this is what is causing the lockout, open the Report Agent log StruxureWareReportingAgentLog and check for Logon Failed at attempt xx Reason: User account temporarily disabled.... error is shown. The default path for this log file is: C:\Program Files (x86)\Schneider Electric (StruxureWare)EcoStruxure\Building Operation Resolution During the installation of WebReports, you will see the popup message below. In order for the installation to work correctly, the SystemReportsService account must be changed to enabled before clicking OK. Ensure that SystemReportsService user account is enabled in the Enterprise Server before you proceed with the installation process further. To correct this error after installation: If running stop the Repot Agent Service and wait 1 minute before proceeding Log into Workstation using the admin account Modify the user "SystemReportsService" (or user account used) that is part of the Local domain Check/Change the property "Disabled" is set to "False Change/verify the password Close WorkStation On the Report Server open the program "Building Operation WebReports Administrator" Enter the newly created password for the SystemReportsService (or account used) Click Apply - a successful update should be reported. Click Save Close Building Operation WebReports Administrator Restart the Reporting Agent Service. Verify logins now work. For additional Authentication issues please see the online help topic: Authentication Failed (se.com)

Issue The historical reads will fail from time to time due to process data failure Environment Report Server 1.6.0 and below Cause This is due to the ValueAfter and ValueBefore column in the tbEvents table of Reports db. ValueAfter and ValueBefore Columns were designed as float datatype, When the Reporting Agent tries to convert the NeuronId of a LonWorks device (which is one of the data for ValueAfter and Valuebefore Columns) as a float then this issue occurs. Due to this Reporting Agent will trigger the ES Read again. Resolution With the change of ValueAfter and ValueBefore to nVarChar datatype, the issue gets solved. These changes are included in Web reports 1.6.1. 

Issue 'TotalHistoricalRecords read so far' counter in the reporting agent log does not match the number of records read. Below is an example taken from a Reporting agent log: INFO 2014-12-09 10:41:18 - TotalHistoricalRecords read so far = 59 INFO 2014-12-09 10:41:18 - The log has IncludeInReports = true INFO 2014-12-09 10:41:18 - Trend LoggArray.FirstRecordInSource= 1 INFO 2014-12-09 10:41:18 - Trend LoggArray.LastRecordInSource= 9797 INFO 2014-12-09 10:41:18 - Last record stored in reports database = 9780 INFO 2014-12-09 10:41:18 - Getting records from server: start sequence = 9781, Number of recordsrequested = 17 INFO 2014-12-09 10:41:18 - TotalHistoricalRecords read so far = 75 In this case 17 records are requested: 9797-9780 = 17. Counter for 'TotalHistoricalRecords read so far' = 59 before getting logs. After getting logs, 'TotalHistoricalRecords read so far' = 75. 75-69 = 16.  Environment SmartStruxure WebReports Enterprise Server  Cause This is caused by 'null' values in the extended trend log being read. Any value that equals 'null' in the extended trend log will not be added to the WebReports SQL database. Resolution None. The product is working correctly.

Issue Datasheets indicate that the SE7200F5545P is compatible with the SED-WIN-P-5045 but changes in the switch are not being recognized by the SE7200.  Environment SE7200 wireless version Cause The SED-WIN wireless window switch was confirmed, as of the date of this article, as NOT compatible with the SE7200 controller model. Compatibility will be available at a later date. Resolution If necessary, use the VT7200F5014P-2624 controller with the SED-WIN-P-5045.  This controller has a Honeywell cover but it's functionally equivalent to the SE7200F5545P.  Just swap covers.

Issue The customer (or others) have performed Ethernet penetration tests and some controllers have reset Product Line Andover Continuum Environment Ethernet Controllers Netcontroller Cause Some earlier versions of firmware include vulnerabilities to broadcast storms or DOS attacks. Resolution The following firmware versions have fixes that relate to resetting of controllers due to unusual Ethernet Activity. Those shown are not always the latest version and it is best practice to use the latest firmware available on all sites. The following controller versions and above: bCX 4040 (BACnet) bCX1-INF 9640 v1.200025 Netcontroller CX99xx v1.5300026 Netcontroller NC2 CX9680 v2.100035 ACX57xx v1.100037 CX9702 v1.200036 All firmware compatible with Continuum v1.90 and later. Previous versions not shown, but all the information required is available from the firmware release notes See Continuum controllers go offline during a broadcast storm

Issue WebPinpoint will not install or error finding WebclientPinpointSetup.cab Environment WebClient WebPinpoint Cause Partial WebPinpoint installation or WebClientPinpointSetup.cab is not located in the expected folder. Resolution 1. In the browser machine look in control panel program and features, if you see WebPoinpoint is the list of programs when it is already installed, if you suspect the installation is no right then unistall Webpinpoint then try to open a Graphics which will cause the Webpinpoint installation to run again. 2. If WebPinpoint istallation can't locate the installer then go to the machine where the Web Server Continuum software was installed and... a) Look in C:\Program Files(x86)\WebServer\Redist, there should be a file called WebClientPinpointSetup.CAB if the file is not there you need to locate it on the machine and copy it to said folder.

Issue Invalid Attempt on Card Read Environment Schlage Integration with Continuum version 1.94 and above.. Cause When an ABA card is read on an ABA reader using the X-Driver,connected to a WRI (Wireless Remote Interface) an Invalid attempt is displayed in the Live Events Window. This is because the leading 0's are not being recognized by the driver. Resolution To resolve this there is a rotary switch on the reader itself that needs to be turned to #3. To do this, follow these steps: Remove power or unplug the power source. Slide the reader off the mounting kit. Using a small screw driver, gently pry the circuit board off the reader assembly The switch is a small rotary knob with numbers displayed on it. Using the screw driver, gently turn the dial to #4, this allows the reader to display all ABA digits, plus 10 leading and trailing 0's, as well as clock & data output. Once finished, reassemble the reader and verify functionality. NOTE: Make sure the ABA card is being swiped in the correct direction unless the reader supports card swipe in either direction (not all readers supports this).

Issue A dialog of "Cannot open .NET editor with .NET Framework" comes up with new installation of Webclient or after a Microsoft update of .NET 4.5.x. There was an error trying to create the .NET control for this page. Product Line Andover Continuum Environment Continuum Webclient Windows 7 Windows Server 2008 Windows 10 Internet Explorer Cause Microsoft changed the behavior of Internet Explorer when .net 4.5.x is installed on a PC. It turns off .net 2.0 support which is needed for several editors to function on Webclient browser PCs Resolution See web.Client v2.0 .Net Editor Hotfix on the EcoXpert Extranet This is a registry key file that installs the registry keys mentioned further down in this article. It allows Internet Explorer to utilize .net 2.0 that several webclient editors use. This hotfix contains a .reg file which changes the registry, it is recommended to make a Windows Restore point or a backup (export) of the existing registry folder (hive). The hotfix only updates the following keys, so the changes can also easily be made manually. On an 32-bit (x86) Operating System Add a DWORD attribute with the name EnableIEHosting to KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework Set the value to 1 On an 64-bit Operating System Add a DWORD attribute with the name EnableIEHosting to KEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework Set the value to 1 A reboot of the webclient browser PC is required after the change is made. Each browser PC will need to have this fix applied. Microsoft Edge can also be used on newer client PCs, see the following article: Microsoft Edge can be used for webclient client PCs