Building Automation Knowledge Base

Issue When trying to log into Workstation you get "Access is denied". Environment Vista Workstation Windows 10 (not supported) Cause First verify that the licensing is installed and working properly on the machine. If running Vista on a Windows 10 machine and the message "Access is denied" still appears when logging in to Workstation then there may have been Windows updates applied to the PC causing the issue. Microsoft has identified an issue with their updates and have plans to correct them in future updates.  Note: Windows 10 is not a supported operating system for TAC Vista.  Resolution If using Windows 10 with TAC Vista, then check to make sure that the following updates have not been installed (updates depend on the Windows 10 build being used).  If one of these builds have been identified then remove the Windows Update and restart the PC. After the reboot, the operator should now be able to log in to Workstation.   Windows 10 1709: KB4056892 Windows 10 1703: KB4056891 Windows 10 1607: KB4056890 Windows 10 1511: KB4056888 Windows 10 1507: KB4056893   Note: There has been a couple of instances where the Windows Upload and blocked access on a Window 8 PC as well.  If the same error is seen in Windows 8 then check for recent Windows updates. Click Here if you are having issues with the updates coming back.

Issue During installation of the Keeps software an exception is thrown in ExtentPlaceholderCreator. Environment Keeps On Premise Cause Microsoft SQL Server issue. Problem has been seen with MS SQL SERVER EXPRESS 2012 SP3 Resolution Edit the 'c:\Websites\Feenics\'web.config' file and insert the text below at the exact location shown in the screen shot below. --INSERT THIS TEXT <dependentAssembly> <assemblyIdentity name="Microsoft.SqlServer.Types" publicKeyToken="89845dcd8080cc91" /> <bindingRedirect oldVersion="1.0.0.0-11.0.0.0" newVersion="10.0.0.0" /> </dependentAssembly> --END OF INSERT TEXT                                                    

Issue Why does the PID example function in the Script editor library not operate like the bPID? Product Line Andover Continuum, EcoStruxure Building Operation Environment Script/ Plain English differences Cause PID example does not operate as expected with regard to the integral action. Resolution The Script Program editor contains various library functions that can be selected from the "Library" tab at the lower right of the editor screen. Plain English program/ function examples were available and used in Continuum and known as the "Andover Controls Standard Modules" ACSM, they are available in Where can I obtain standard Plain English example functions? This document also contains further information about the PID use and application. In both the script PIDLoop (Long version) library function and the bPID function as used in Andover Continuum the Proportional component is the same, they both use Proportional Gain which is defined as 1 / Proportional Band. In the Script Editor Library PID function this requires the Integral Gain constant, this is defined as 1 / Integral Action Time as used in the Continuum bPID function. In the Script Editor Library PID function this requires the Derivative Gain constant, this is defined as 1 / Derivative Action Time as used in the Continuum bPID function. Either of the functions may be used in the SmartStruxure Script editor, but you need to ensure your calling program is passing the correct arguments for the PID function used.

Issue Changing the BACnet MAC address of the Multical meters Product Line Field Devices Environment Multical 601/602 with BACnet MS/TP module Cause The default BACnet MAC address of the BACnet MS/TP module has to be changed for BACnet integration to a BMS system Resolution Requires the USB Optical Eye tool (part number: MAOPTICUSB) and the software tools of the METERTOOL HCW or the Module Programmer. Both the METERTOOL HCW and the Module Programmer can be used to change the BACnet MAC address. The METERTOOL HCW is a program that installs SQL Server whilst the Module Programmer is a simple and lite program with limited functionality. So for the purpose of changing the BACnet MAC address, the procedure to change the BACnet MAC address using the Module Programmer is shown in this article.  Install the USB drivers for the USB Optical Eye tool before connecting the tool to the laptop for the first time. The Module Programmer software must be installed after the Optical Eye hardware has been recognised by the computer. Remove the protective magnet from the Optical Eye and place on the front of the meter that we want to change. The Optical Eye sits over the bottom left corner where the small window is, resting on the 2 nipples, magnetically held. Launch the Module Programmer software. If not already shown, select the Com port which says Kamstrup USB Controller. Press the Read button, this should return the Meter Type and Module Placement. If you are using the MULTICAL 602 and have fitted the module into the base of the meter Select the correct Module Type from the drop down list. Here you must select BACnet because this is what you have. Press the same Read button again, it will read out the current setting. This is the MAC address of the meter for the BACnet MS/TP network. If you are using the Schneider Electric AS/AS-P, the number must be less than 127. Use the UP/DOWN arrows to change address value or enter the number in this field manually. Press the Write button to send the new MAC address to the meter. It is best to power cycle the meter after changing any settings with this programmer tool. You can press Reset and prepare for new meter button and repeat the above steps. Read the address to verify that the new setting has been successfully written to the meter. * Contact Product Support for the software and drivers.

Issue Missing DLLs Environment SigmaX Sigma X DLLs DLL MFC71 mfc71u Cause The Microsoft Foundation Class libraries are normally installed as standard on a PC. But most applications these days are .NET. It may be that Windows 7 does not install all the MFC libraries as standard. Resolution Option 1: If the error shown below in Fig1. is displayed, you may be able to correct the problem simply by downloading this zipped file which contains both MFC71.dll and mfc71u.dll. Copy these to your "C:\Windows\System32" directory.   Fig 1. DLL files also available here. Option 2: The libraries can be installed by installing the Microsoft Visual C++ 2005 redistributable library which can be obtained free of charge from Microsoft. Copies are also available as a direct download. Click on the link below for the version required to download from the Microsoft website. Microsoft Visual C++ 2005 Redistributable Package (x86) Microsoft Visual C++ 2005 Redistributable Package (x64) Click on the link below for the version required to download direct from here. Microsoft Visual C++ 2005 Redistributable Package (x86) Microsoft Visual C++ 2005 Redistributable Package (x64)

Issue Opening Pinpoint in webClient results in one or all of the following error messages: Unknown error. Server:http://localhost/DNWACServerFactory/WACServerFactory.soap C:\User\SEEB\AppData\Local\Temp\PPxtF\WPPCachw\PinFiles\???.pin contains an invalid path. Runtime Error! C:\Program Files\WebClientPinpoint\WPinpoint.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. Product Line Andover Continuum Environment Windows Vista, Windows 7 and Windows Server 2008 Continuum Cyberstation 1.93 Cause This is due to an error in the webclient install guide, page 88, where you are asked to edit the web.config file Resolution Find the web.config file, normally in program files/continuum DNWACServerFactory, the file is called "web" Edit the file with notepad and delete the content Copy the following text in its place and edit the "machine name" to your PC name, in this example the name is "WORKSTATION1" <configuration>          <system.runtime.remoting>                  <application>                          <service>                                 <wellknown mode="Singleton" type="DNWACServerProxy.WACServerFactory, DNWACServerProxy" objectUri="WACServerFactory.soap"/>                        </service>                        <channels>                                <channel ref="http" machineName="WORKSTATION1">                                </channel>                        </channels>                 </application>         </system.runtime.remoting>         <system.webServer>                 <security>                         <requestFiltering allowDoubleEscaping="True"/>                 </security>                 <directoryBrowse enabled="true"/>         </system.webServer> </configuration> Save changes to file and restart the PC. webclient and pinpoint should work normally now NOTE: If the "RunTime Error!" occurs on a Client machine and the operating system is Windows 10, download "MSXML 4.0 SP2 Parser and SDK' x86 file from Microsoft. This will resolve the access to the graphics from the client machine. Here is the link: https://www.microsoft.com/en-us/download/details.aspx?id=19662

Issue Using the OPT Block with a StruxureWare Time Schedule Object. Environment Function Block Editor Cause The Xenta Time Schedule which the OPT Block has the ability to send a positive or negative minutes till next change. The StruxureWare Time Schedule dose not include this item. This is the online help article that defines the parts of the OPT Block Resolution In the Function Block Editor, create 3 RI blocks. One will be bound to the Value attribute of the Analog Schedule One will be bound the ScheduleDefault attribute of the Analog Schedule One to the TimeToNextTransition attribute of the Analog Schedule Create an XPB block with the function "A!=B". Connect the Value RI to A and the ScheduleDefault RI to B. Label this XPB "Status". Create an XPI block with the function "a?B*-1:B". Connect the status XPB block to "a" and the TimeToNextTransition RI to B. This Block can be connected to the TmL input of the OPT block. This is an export of the demo application below which shows the bindings. (right click and choose Save link as...)

Issue The enhanced logging module in the 50 series does not continue logging once full if not configured to do so. Product Line Satchwell MicroNet Environment MicroNet VisiSat Logging Object Cascade Logs Cause The old logging object when the logs were full over wrote the oldest values automatically. The current 50 series logging object requires additional linked for the logging object to function the same way. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- The logging object has been enhanced. An example of the 100 series and IAC logging object is shown here. An example of the 50 series logging object is shown here. The original logging object defaulted to log and overwrite the older values and when configured looked like this. To achieve the same result with the 50 series type logging object, a couple of the logging object external nodes need configuring. and when configured looked like this. Further information regarding this object can be found in the VisiSat help file and engineering guide. VisiSat V1.2 Engineering Guide This document provides details for IAC 400, IAC 420, IAC 600 and IAC Touchscreen configuration. VisiSat V2.1 Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 Installation and User's Guide VisiSat V2.1 data sheet  See MicroNet 100 series controller MLi's and Data sheets See MicroNet 50 series controller MLi's and Data sheets See Where can VisiSat software and license be purchased and what Version/Build is supplied?

Issue Using Chrome and Webstation in EBO 2.0 for SmartX Advanced Displays generates an interface which is more open and less restrictive than the original Buildings Operation Technician's Tool it replaces. While this is a benefit, some users may require to have a 'Locked Down' interface Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display 2.0 and above Cause The Technician's Tool app on the SmartX Advanced Display was a separate purpose-built tool which was just designed for accessing SmartX Servers only, While Webstation, in this case is using Chrome has been recently updated for use on PCs Tablets and Smart Phones in general as well as the SmartX Displays.  It is therefore a much more open interface with the opportunity of accessing the EBO System Tree as well as other Chrome tabs for Google, news and weather etc. Resolution By default, Webstation 2.0 includes a System Tree for easier navigation and the latest version of SmartX Kiosk now includes a Chrome shortcut, designed to be used instead of the old Technician's Tool (which can now be uninstalled in EBO 2.0 installations).  The shortcut can open Webstation as one of multiple Chrome tabs as designed.  While the System Tree and extra tabs should be seen as helpful features, some users may still wish to simplify the SmartX display as much as possible, removing as many menus and tabs as possible to maximise screen size and continue the look of the older Technician's Tool.  To achieve this a couple of minor changes will need to be made. Firstly, the System Tree within Webstation can be hidden altogether, this will reduce system navigation but will also free up a portion of the screen. Secondly, creating a specific shortcut to Webstation 2.0, rather than using the standard Chrome shortcut removes the additional tabs. The new shortcut is added to the tablet's Home Screen but it also appears in Kiosk Mode. 1) Ensure the AD-Link is connected. 2) Open up the Chrome shortcut. 3) Connect to the pseudo IP address to connect via USB. 4) Log in using the same Username and Password as usual. 5) Select the Webstation menu icon. 6) De-select System Tree and then close via menu icon. This will then ensure the System Tree is no longer shown when logging into Webstation. 7) Access the Chrome Settings Menu 😎 Select the option to 'Add to Page to the Home Screen. This will then add a shortcut for Webstation to the tablet's Home Screen and will also appear in the SmartX Kiosk Home Screen. Using this shortcut instead of the standard Chrome shortcut will then open the Webstation in future without additional Chrome tabs or menu bars. Whenever you connect, menu pages and System Trees are now removed allowing the object selected to take up the maximum screen space.

Issue What does default.db contain? Which objects does config.db contain? Do i need to upload both files to the MPM? Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Unable to download config.db from Building Expert; There are two files for the database Resolution When the database is saved using the "save database to flash" button, the MPM saves its data into two files; config.db and default.db 1 - Configuration Objects (config.db): The config.db file includes "system configuration objects" which show up in Building Expert when logging into a brand-new MPM. BAC1,C2G1, CFG1, EOC1, ETH1, MOD1, SNTP1 and ZBC1 Note: Depending on the model of the MPM, some objects in the above list may not be there. Note: CBC1 is part of default.db   2 - Control Objects (deafult.db): Objects that are manually added in Building Expert are part of the default.db database. Some examples are - Analog Values (AVs) - Binary Values (BVs) - Lua Programs (PGs) - etc...   The following items are also part of default.db: - Devices (ZigBee, EnOcean, Modbus etc...) - Dashboards - Permissions - Login Credentials (Username and password)   Backing up the database: The files can be downloaded by entering the following in the address bar of the browser: (assuming the IP address of the MPM is set to the default IP 10.50.80.3) 10.50.80.3/root/default.db 10.50.80.3/root/config.db   To upload the database to an MPM refer to Uploading Database files to an MPM (Cloning).

Issue The EWS interface in the SBO system tree shows as online but when browsing to the hardware folder all that shows up is the class folders, no objects are loaded.   When reviewing the settings in Security Expert EWS Manager.exe a prompt showing "Please set the password" is shown before loading the main configuration window.   You can then see that the Operator Password field is blank and that subsequent attempts to set this and save seem to work but when closing and re-opening the Configuration Manager that the password is not saved. Product Line EcoStruxure Building Operation, Security Expert Environment Security Expert Cause The current language for non-Unicode programs is set to a value other than English. In one specific case this was set to Chinese (Simplified,PRC). Resolution In the Region and Language settings for Windows go to the Administrative tab and select Change system locale... Set this to English, save and reboot the machine. The Operator Password should now be able to be set in the EWS Configuration Manager and EWS connection established.

Issue Unable to configure universal input from the thermostat Product Line EcoStruxure Building Expert Environment SE8000 Cause Universal inputs aren’t configurable at the thermostat Resolution There are two ways to configure inputs on SE8000; More often is via a BACnet front end and secondly is via a Lua script. The input shall be configured to Priority 3. SE8000 INPUTS: •       UI16 fixed as binary input •       UI17 fixed as binary input •       UI19 configurable as temperature sensor, binary input or 0 -10 VDC input •       UI20 configurable as temperature sensor •       UI22 configurable as temperature sensor •       UI23 configurable as temperature sensor •       UI24 configurable as temperature sensor, binary input or 0 -10 VDC input   For example UI19 configuration: UI19 LUA AnalogValue:202 ; this point is to write a Lua via Bacnet for UI19. LUA:  if not init then ME.MV6 = 2 -- set network units to imperial ME.MV145 = 2 -- room temp local ME.AV25_Desc = "UI19 TEMP" -- UI19 Present Value ME.AV26_Desc = "UI20 TEMP" -- UI20 Present Value ME.MV140 = 1 -- UI19 thermistor ME.MV141 = 1 -- UI20 thermistor init = true end ME.AV25 = ME.AV104 ME.AV26 = ME.AV105 ME.AV100_PV[16] = (ME.AV104 + ME.AV105) / 2 -- average UI20 remote sensor and UI19 remote sensor

Issue Where to go to download the Access Expert Device Administrator application. Product Line Access Expert Environment Server 2012 SQL 2012 and above Premise Install V2 Hosted V2 Applet V3 Cause There is no documentation on where to go to download the Device Administrator and how to program the SSC to communicate with the selected application. Resolution The following steps describe where to go and download the software and how to use it to program an SSC: Go to the EcoBuilding Exchange In the search field type Device Administrator Select the Access Expert Device Administrator and download to any location Browse to location and double click execute to run and install the program Accept Agreement and click next to continue installation Click Next to start installing the software Select the location where the file will be installed Successfully loaded software To complete installation, click on Finish Connect the device to a network switch that is open to the internet and launch the application by opening Access Expert device Administrator from the Schneider Electric group in All Programs Launch the application  Right click on the usb line or click on the green arrow to the top left to upgrade the software Once upgraded successfully, Right click again on the line and select properties then select the Ethernet 1 ConfigurationTab Select applicable choice whether it is DHCP or Static addressing being used and click on OK. Once the device comes back Online, select the DIP Switches Tab and check the box for Default User Using the IP address given from step number 13, open up IE and browse to that address Once opened, configure the SSC per Setting up an SSC (System Security Controller), EP1501 and EP1502 Mercury Controllers.

Issue Security Expert database size increasing rapidly and getting large. SecurityExpert Database size From the screen capture below, it can be seen that the Security Expert transaction log file SecurityExpert.ldf has increased to a large size. SecurityExpert database log file Product Line EcoStruxure Security Expert Environment Security Expert Microsoft SQL Server Cause The Recovery model of the Security Expert database is set to FULL and the database has not been maintained. When using the Full recovery model, regular backups of the transaction log should be performed to prevent the transaction log file size from growing out of proportion to the database size.   New user databases are created with the same recovery model as the model database. The default recovery model for the model database depends on the edition of SQL Server you have installed. Editions targeted at test and development environments (SQL Server Express) set the recovery model of the model database to SIMPLE. Other editions set the recovery model of the model database to FULL. Resolution For Security Expert, it is recommended that the Recovery model be set to the default of SIMPLE.   You can reduce the size of the logs and also prevent them from getting too large again by changing the recovery model of the database from FULL to SIMPLE. The databases are then shrunk to free up drive space.   Refer to the following steps: Take a backup of both the SecurityExpert and SecurityExpertEvents databases and store them in a safe location Change the Recovery Model of the SecurityExpert database from Full to Simple in SQL Server Management Studio. To do this, right click on the SecurityExpert database and go to its properties. Select 'Options'. Change the Recovery Model setting to Simple. Recovery Model Simple Right click on the SecurityExpert database and select Tasks > Shrink > Files Shrink In the Shrink File - Security Expert window, change the File type to Log. Shrink File Type Log Click OK Repeat steps 2-5 for the SecurityExpertEvents database   It is recommended that regular scheduled backups be configured when using the SIMPLE recovery model. In SIMPLE recovery mode, changes since the most recent backup are unprotected.

Issue To assist locating data sheets if you do not have access to the Schneider Electric BBE and other company storage areas. Product Line Satchwell MicroNet 100 series Environment MicroNet 100 series Controllers, Touchscreens, LCD, Mi and Slink data sheets. Cause To assist customers that do not have access to our internet or partner websites Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Links below to download: MLi and data sheets for MicroNet LCD Displays MLi and data sheets for MicroNet Touch Screens User Guide for MicroNet Touch Screen User Guide MLi and data sheets for S-Link Sensors Data sheets for MicroNet Manager Interfaces Mli for MN Trunking kits (MN-TK) MLi for MN Wall Mounting Kits (MN-DK) MLis for Plug-In Cards MLi and data sheets for Satchwell MicroNet MN300 Controllers MLi and data sheets for Satchwell MicroNet MN440 Controllers MLi and data sheets for Satchwell MicroNet MN500 Controllers MLi and data sheets for Satchwell MicroNet MN620 Controllers Download all of the above (file size 10.50 MB) The data sheets for MicroNet 50 series controllers ETC. can be downloaded from MicroNet 50 series controller MLi's and Data sheets.

Issue Modbus device in hand does not have a pre-configured widget in the device list of Building Expert. A script is required to communicate with the device Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Any modbus device Cause Pre-configured widget not available in the device list of Building Expert Resolution The MPM can only be a Modbus Master; meaning it can request information from other slave modbus devices, or write to them. Terminals A and B on the MPM correspond to modbus terminals (Serial +) and (Serial -) respectively. When using a script to communicate with modbus devices, the "Enable" box in the ModBus configuration object (MOD1) must be disabled to allow the MPM to communicate with the devices using a script. The modbus port should then be closed (in case it was left open) and re-opened using the following functions ******************************************************** @@@ Lua.modbus.close       (Description and example here) ******************************************************** @@@ Lua.modbus.open        (Description and example here) ********************************************************     The following are the standard modbus functions and their corresponding Lua functions used in the MPM Modbus Function Code Lua Function in MPM Function Code 01 modbus.coil_read Function Code 02 modbus.di_read Function Code 03 modbus.hr_read (16-bit) Function Code 04 modbus.in_read Function Code 05 N/A Function Code 15 modbus.coil_write Function Code 06 modbus.hr_write   The following are the 8 different modbus functions that can be used to read/write to registers from/to modbus devices ******************************************************** @@@ Lua.modbus.coil_read     (Description and example here) This function is equivalent to : [Function Code 01 (01 HEX)] ******************************************************** @@@ Lua.modbus.coil_write    (Description and example here) This function is equivalent to : [Function Code 15 (0F HEX)] ******************************************************** @@@ Lua.modbus.di_read      (Description and example here)   This function is equivalent to : [Function Code 02 (02 HEX)] ******************************************************** @@@ Lua.modbus.hr_read       (Description and example here) This function is equivalent to : [Function Code 03 (03 HEX)] ******************************************************** @@@ Lua.modbus.hr_write      (Description and example here) This function is equivalent to : [Function Code 06 (06 HEX)] ******************************************************** @@@ Lua.modbus.in_read      (Description and example here) This function is equivalent to : [Function Code 04 (04 HEX)] ******************************************************** @@@ Lua.modbus.fp_read     (Description and example here) ******************************************************** @@@ Lua.modbus.fp_write    (Description and example here) ******************************************************** To read a floating-point (32-bit) value, the fp_read() function can be used. (Download script) To read an unsigned long (32-bit) value the hr_read() function can be used, however, some data manipulation is required (Download script) To read a floating-point (64-bit) value, the hr_read() function can be used. (Download script)   Modbus errors can be found here

Issue After downloading a hotfix for Device Administrator, it is not possible to install a new database onto an Automation Server **. **Note, for this article "Automation Server" will be used as a general term. This applies to all Smart-X controllers (Automation Server, AS-P, and AS-B). Product Line EcoStruxure Building Operation Environment AS, AS-P, AS-B  SBO Device Administrator Cause When the Device Administrator hotfix is downloaded to the machine, it replaces the "Full-Installer" version that was already installed. The new hotfix version does not include the necessary firmware to push down onto the Automation Server. This can be misleading because Device Administrator still indicates the base firmware version is present, as shown below. Resolution A full installer (such as 1.8.1.87 or 1.9.1.95) of Device Administrator must first be installed on the machine and used to install the base firmware onto the Automation Server. Then the hotfix version may be downloaded to the PC and used to apply the hotfix to the Automation Server.  **Note - In some instances a hotfix can be a full installer, which will allow for the download of a new database. Such hotfixes will be released either as a full installer or as a maintenance build. The release notes for the particular hotfixes will indicate their full installer build. 

Issue After rebooting the PC, TAC Vista Server (TACOS) doesn't get a license. You need to restart TACOS after each reboot to get a license. Product Line TAC Vista Environment TAC Vista License Server TAC Vista Server Cause TAC Vista Server (TACOS) starts up before the license system is ready to serve licenses, and therefore everything is offline until you restart TACOS. Resolution Download these tools TAC Vista Run Mode TACLicenseServer Settings (only for TAC Vista 5.1.8 and later) First of all, make sure that you have a system that is working normally and has the appropriate default settings. For more information, watch this video on YouTube Make the following setting in TACLicenseServer Settings [1] Set the startup type to "Automatic" and the taclic port to 2170 [2] Click the "License Setup" button, and write the name or IP address of the local PC. Don't use "localhost" or 127.0.0.1 but the actual name or IP.   [3] Click the "License Files" button, and check that only valid license file(s) is present in the license files folder - no other files can be in this folder. [4] Start the license server Make the following setting in TAC Vista Run Mode [1] Enter the username and password of a user with local administrator rights that have at some point been logged in on the PC. LocalSystem can be used, but it is not recommended. [2] Set TACOS to run as a service [3] In "Service Tools" set the service to start type "Automatic Delayed" [4] Start the service Now reboot the PC If TACOS still doesn't get a license after a reboot, try making this additional setting in TAC Vista Run Mode [1] Stop the service [2] Make the service depend on the license server, and also the Loytec driver if it is used in the system. Now reboot the PC If TACOS still doesn't get a license after a reboot, try adding this environment variable to Windows [1] Open the properties for the computer (Click the Windows start button, right-click "Computer", click "Properties") [2] Click on "Advanced system settings" [3] Add a new system variable called "TCP_NODELAY" and give it the value 1 Now reboot the PC If TACOS still doesn't get a license after a reboot, contact Product Support Services and reference this article Now reboot the PC If TACOS still doesn't get a license try making this additional setting in TAC Vista Run Mode Now reboot the PC If TACOS still doesn't get a license try making this additional setting in TAC Vista Run Mode

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Software installation problems with Windows 7 OS and above Configuration problems also known as UAC / User Account Control These problems occur when you receive an error message stating that you do not have the correct administrative rights to continue. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Windows 7 Windows 8 8.1 Windows 10 Server 2012 Cause Windows 7 and above user administrator privilege settings (UAC) Resolution The solution to this issue is to turn off the user admin settings before the software is installed by following these instructions: Go to Start > Control Panel. Set the view to "small icons" to show all Control Panel icons Click on "User Accounts." Make sure that the account used for installing the software is a full admin user. On this page, click on "Change User Account Control settings", a slider bar that starts with "Never notify" up to "Always notify" by default will be set to "Notify me only when programs try to make changes to my computer" Set it to "Never notify." This will disable all the admin blocks that pop up in installing and configuring software Once set, restart the PC and then continue with your software installation and configuration Once all is installed and working, the feature may be turned back on if required. Additional requirements for Windows server 2012 and Windows 10. Please note: this process may open the "Windows 10 Firewall up" For Windows Server 2012 and Windows 10, additional steps are required to disable User Account Control. Although the slider bar can be set to “Never Notify”, the User Account Control does not disable completely. The User Account Control can be disabled for any user by setting the system registry value “EnableLUA” to zero in the system registry under the registry key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system”. A Windows registration file has been included in the Continuum 2.01 release in order to expedite these additional steps. Or the attached file EnableLUA.zip can be used, unzip and execute.  Supplement: Using the right click "run as administrator" instead of this is not the same. The right click will only run that .exe as an administrator and not the whole install/configuration package, i.e. SQL2005 manager will fail to run if you do not do as instructed above. You will always get an error stating that you do not have permission to run this program.  Alternate Windows 10 Admin. to User privilege for I/Net Seven:   Go to this path: C:\Program Files (x86)\ Inet Seven 1) Rename and move to a new folder these files.       A) INetIoSrv.exe.manifest       B) INetW.exe.manifest       C) If there is a file equalization client, then there is INetEqzMerge.exe.manifest to do this change on as well.  2) Change the DbCreate by doing this:       Another problem for non-admin users will be logging into and using DbCreate. A work-around for that would be to create a new login into the SQL database that could be shared among all DbCreate users and would provide the necessary rights.       Alternate Windows 7 Admin to User privilege for I/Net Seven:  See the attached Document and Manifest Files  

Issue The Project Configuration Tool is installed as a Server. A project can be created but when it should be saved, an error says, "Failed to open project," and "Failed to start VM." Product Line EcoStruxure Building Operation Environment PCT version 1.1.1 Cause When PCT is installed as a server PCT, and a project is opened, the computer running PCT must have a connection to the DHCP server in the network. Resolution Make sure that the computer running PCT has a good connection to the DHCP server in the network.