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Issue Are there any documented guidelines for using large number in Access Control? Product Line TAC INET Environment I/NET Site Cause Are there any documented guidelines for using large number in Access Control? Resolution Begin by referencing TCON 300. All SLIs and DPUs must use I/NET Seven revision 1.x (or later) compatible binary software. All DPUs must have DIP switch 7 set to ON. Within a single tenant, you can assign a large key/card number directly to an individual, or translate the number using the Key/Card Translation table, but not both (i.e., you cannot have duplicate key/card numbers or individual numbers within a single tenant). Use compatible EPROMs in the DPUs Note: If you directly assign a key/card to an individual, and later translate the same key/card for another individual, only the translated key/card will be operational within I/NET. Other useful articles: SCU dip switch 6 for dual station addressing How to convert existing Idisc to large numbers (Hex) DPU memory allotment in a 7910A and a Non-mipped 7920

Issue Getting distribution file installation (no core software) error when attempting to commission the JACE-6E. The error states "No core software was found that can be installed to the remote host." Environment I/A Series G3, JACE-6E, TRD-J-600E Cause Attempting to install an I/A Series G3 version that is not compatible with the JACE-6E platform (e.g. versions below 3.6.47). Workbench not set up to be an installation tool (required distribution files are not available within the Workbench environment). Resolution Attempting to install an I/A Series G3 version that is not compatible with the JACE-6E platform (e.g. versions below 3.6.47). The TRD-J-600E is compatible with I/A Series G3 version 3.6.47.1 or later. The I/A Series ENS with Workbench files are available for download from The Exchange Download Center. Workbench not set up to be an installation tool (required distribution files are not available within the Workbench environment). Re-install the I/A Series G3 software and enable the checkbox that configures Workbench to be an installation tool. The checkbox indicates "This instance of TAC I/A Series Enterprise Network Server will be used as an installation tool." The distribution files related to each of the platforms will be installed on the computer.

Issue Getting an error when adding the ASD service to a Niagara R2 station Environment Niagara R2 ibsAsd driver Cause The error indicates that the serialDriver jar file has not been installed. Resolution The ibsAsd driver will not function without the serialDriver jar file. The serialDriver includes communications class files needed to support ibsAsd. To correct the issue, use the Installation Wizard in the admin tool to install the serialDriver jar. Caution: The station must have the Serial Driver installed. It is recommended that the 516b version released in July 2006 be used. The jar files as well as the ASD driver documentation (F-27429) are available for download from The Exchange Download Center

Issue Get error "Local TAC Vista server not started . Cannot reserve graphic object" when trying to edit a OGC graphic from TAC Vista Workstation. Can not start OGC editor from within TAC Vista Workstation Product Line TAC Vista Environment Windows Server 2008 Windows Server 2008R2 Windows 7 TAC Vista Server running as a Service Cause When using Windows 2008/7 the following legacy tools can not be used when TAC Vista Server runs as a service: TA Draw, TA Main, Database Generator, LIST.EXE, IPCL Editor, Test Client and UPGRFILE.EXE. For more restrictions for Windows 2008 and Windows 2007 see the release TPA-VSTA-11-0002.01 for TAC Vista 5.1.5. Resolution Run TAC Vista Server as an application. Refer to Registering/Unregistering TAC Vista Server as a Windows service for registering/unregistering Vista Server as a service.

Issue Use of the Building Operation Script editor and general Script programming is covered in the Training courses and technical reference guide, what other techniques can be used to debug a program? Product Line EcoStruxure Building Operation Environment Building Operation Script editor. Cause Often additional techniques are required to debug Script programs, especially when attempting to analyze, modify or fault find other people's code. Resolution Some techniques you can use for debugging your program and isolating problems are: Add in additional line labels to the program to isolate where the program is disabling or failing, if it disables you will be able to see the "CurrentLine" it has failed on and therefore know which line of code is causing the problem. Use the Trace feature to step through a program and monitor the binding variables, stepping through each line of code to ensure the values are all set as expected. Even if a program does not disable you can use the "Stop" keyword in the program, it will act as a break in the code and you can look at the values of the various variables, this may be a useful alternative to the Trace feature. Use the Watch window and the Binding Variables window to show the values of the various objects, when used with the above two techniques it allows you to accurately trace a program flow. Ensure all of the code used is compatible with the Script programming rules and that Continuum Plain English programs are not just used without conversion. Check the Plain English and Script Difference Guide. For programs in an i2 or b3 controller, ensure none of the Program size limitations are exceeded, see Plain English program limitations on number of characters in program and line labels.

Issue Forta actuator only modulates 0-50% when given a 0-10V input signal. All DIP switches are OFF, so it should modulate 0-100% for 0-10V input. Environment Forta M800 Cause If the X1 and MX control signal connections are reversed, the actuator will appear to modulate but the stroke will be limited to 0-50% Resolution Ensure that the actuator is correctly wired, according to the Forta datasheet.

Issue Why is it recommended that the Firefighters Smoke Control Station Interface (FSCSI) database consists entirely of internal points and point extensions? Environment Firefighters Smoke Control Station Interface (FSCSI) Cause This allows the same database to be used regardless of whether the FSCSI is an ICI PCU or even an MRI. Resolution This allows the same database to be used regardless of whether the FSCSI is an ICI PCU or even an MRI. For more information see TCON 231, Smoke Control Systems Manual, Database Logic.

Issue Finding a new BACNet device causes a BCX controller to show in the Continuum Explorer with the icon of a Workstation Environment BCX Continuum Explorer CyberStation Cause There are incompatible revisions between the controller and the CyberStation. Resolution Delete the BCX from the BACNet view Choose one of the following options: Upgrade the CyberStation to version 1.73 and higher Downgrade the BCX below revision 4.4. Review the Compatibility matrix posted on the Buildings Business Extranet for compatible revisions of products.

Issue A new feature is introduced in TAC Vista Workstation 5.1.7, enabling the user to identify broken and empty TGML bindings and TGML Links in TAC Vista Workstation. This feature can also list all bindings and links in TAC Vista Workstation, replacing the search function previously used to identify bindings and links in TAC Vista Workstation. Product Line TAC Vista Environment Vista 5.1.7 and above Cause Compiling a list of all bindings, or all empty or broken bindings, allows a user to quickly find and update any graphical problems cross an entire database at once. Resolution From Workstation, right click on a folder and choose "Find broken bindings." This replaces the previous method of searching for broken bindings within the Search window. Note the following object types are no longer available in the TAC Vista Workstation search function: TGML Bindings TGML Dynamics TGML Link TGML Links See TAC Vista Technical Manual Chapter 28.2 for additional information about this feature.

Issue Although site operation appears normal, there are problems with file equalization when the desktop PC is direct connected to the NPR. Active Configuration Profile, Link type is NetPlus Router. Environment I/NET Seven NetPlus Router Integrated Dial Integrated NPR dial Cause File equalization is not available on the workstation if your link type is NetPlus Router, Integrated Dial, or Integrated NPR dial. Resolution File equalization is not available on the workstation if your link type is NetPlus Router, Integrated Dial, or Integrated NPR dial. Refer to TCON 298, 3-13 for more information.

Issue What are the dip switch settings for each Fiber Optic Interface (FOI) in I/NET 2000 Controller LAN and subLAN? Can FOI communications be alarmed? How do you test them? Does the FOI need to be addressed in I/NET? Environment I/NET 2000 Fiber Optic Interface Cause Configure the network to work on FOI. Resolution Controller LAN Settings: SubLAN Settings: 1 = Off 2 = Off 3 = On 4 = Off 5 = Off (If no CRR) 6 = Off 7 = Off 8 = On 9 = Off 10 = On 11 = On 12 = On 1 = Off 2 = Off 3 = On 4 = Off 5 = Off (If no CRR) 6 = Off 7 = Off 8 = On 9 = On (9600 subLAN speed) 10 = On 11 = On 12 = On Notes: When testing the fiber optic section of the network, tests can be done in "Single-Mode" or "Multi-Mode." All testing must be performed in "Multi-Mode." Fault alarms can be sent from the FOI to a remote location using fiber line faults. You need to have Counter Rotating Rings (CRR) to get this feature. FOIs are not addressable. The FOI is transparent or invisible when viewed through a workstation or viewcon screen of the 7728 or 7798. Refer to TCON087, Fiber Optic Interface for more details.

Issue When a Xenta 121-FC changes from heating to cooling the fan output turns off for 5-10 seconds. Product Line TAC Vista Environment 121-FC controller Cause The firmware version has been enhanced and this was a enhancement that has been implemented. Resolution Upgrade your 121-FC to version 1.25 (or above). Download the upgrade files from The Exchange Download Center: Xenta 121-FC Firmware Files (NXE/APB/XIF) See Downloading new NXE or APB files using Lonmaker for instructions on how to download the application to the controller using LonMaker.

Issue After upgrading to Continuum 1.94, Cyberstation throws the following error: Failed to call pILiveData -> GetLiveData(). ACDataServices has an error. Product Line Andover Continuum Environment Continuum 1.94 Schedule Error Cause This behaviour is due to a bug that was described in TPA-BOST-12-0002 00 Schedule Exception Errors. Resolution Install the CyberStation v1.94 SP1 - Software which can be found on the Exchange Extranet.

Issue Certificate for FDA regulations in the manufacturing of pharmaceuticals, 21 CFR Part 11 "Electronic Records / Electronic Signatures." Can Building Operation incorporate a comment section to capture a reason for change made by an operator/user? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Building Operation site in need of the compliance certificate for 21 CFR Part 11 "Electronic Records / Electronic Signatures." Usually, these are pharmaceutical manufacturing sites, and the full FDA document PRT11Elect.pdf is attached to this article. Resolution EcoStruxure Building Operation 3.2 and higher Compliance Pack enables 21 CFR Part 11 compliance for regulated industries. The Compliance Pack is an add-on module to EcoStruxure Building to help regulated industries meet the compliance requirements for Electronic Signatures & Electronic Records that are in place in the region. This feature in our EcoStruxure Building Operation software provides facility-wide accountability and traceability of the environmental conditions that can impact the quality and safety of products developed in controlled environments in line with the 21CFR Part 11 regulation. Compliance Pack is a licensed feature and compatible with EcoStruxure Building Operation V3.2.1 and later. Part Number Description SXWSWCMPLPK001 Compliance Pack – includes TimescaleDB, Digital PDF Signing, Change Control, For one Enterprise Server or one Enterprise Central For technical documentation and sales enablement tools for the Compliance Pack, please visit The Exchange Building & Power Extranet and use the search keyword: 21cfr ebo EcoStruxure Building Operation 3.1 and below EcoStruxure Building Operation V3.1 and below has not addressed the pharmaceutical market and there is no electronic signature feature set that meets the FDA regulations 21 CFR part 11. For sales issues surrounding FDA regulations, please contact through your sales channel to the local Category Manager. Americas: Americas.EcoStruxureBuilding@schneider-electric.com EMEA: EMEA.EcoStruxureBuilding@schneider-electric.com Asia Pacific: AsiaPac.EcoStruxureBuilding@schneider-electric.com

Issue What is extended lon talk? Is there no support for connection objects in TAC XBuilder 5.1.5 and 5.1.6? Environment TAC Vista 5.1.5, TAC Vista 5.1.6 XBuilder Xenta Server Cause In the release TPA-VSTA-11-0013.00 for Vista 5.1.6 it says: Extended LonTalk It is not possible to write to Extended LonTalk devices within XBuilder. Connections have to be engineered using NL220, Lonmaker or TAC Vista Workstation through object transfers. This can be misunderstood as connection objects are no longer supported. "Extended LON" means a newer type of neuron chip that has more address and domain tables (e.g. Loytec's LISA chip). The support for this was added in TAC Vista 5.1.5 but it is not added to the Xenta Servers. So support has not been removed for anything, just added support in TAC Vista. Resolution "Extended LON" refers to a newer type of neuron chip that has more address and domain tables (e.g. Loytec's LISA chip) There are no change in the use of connection objects in TAC Xbuilder 5.1.5 and 5.1.6

Issue After performing an Export special of an object in SmartStruxure and then importing it into a database, the output bindings of the object are no longer there. Environment Export and Import Workstation Automation Server Enterprise Server Cause Performing an export special and then importing that xml file into another database or the same database after the object has been deleted will no longer have the output bindings of that object. Resolution This behavior functions as designed. See Section 20.31 of the StruxureWare Building Operation: Technical Reference Guide. The documentation states that: "Objects or properties with bindings where the bound objects are in separate import files. To preserve bindings during an import, import the references objects to the targeted server prior to importing the actual objects or programs that refer to these objects. For example, import any referenced I/O points before importing the programs that read and write the I/O points. No matter what order of import is used, the import process will restore the bindings if they are valid at the time of import."

Issue Where can I get example programs and programming information on the Smart sensors? Product Line Andover Continuum Environment Smart Sensors: TTS-SD-LCD-1 TTS-SD-LED-1 Cause Smart sensors require specific Plain English programming that is different from other controllers, where is the documentation to support this? Resolution The Smart Sensor Installation and User's Guide and Example programs for the Smart Sensors are available for download from The Exchange Extranet. PSS Example programs

Issue Controllers are online but events are not being logged. No live event updates are showing in the All Events Status Page or being logged to the SecurityExpertEvents database. Product Line EcoStruxure Security Expert Environment Security Expert Client Cause Below is a list of the current causes that may contribute to the issues described: The Event Server settings are not configured correctly. The Firewall is blocking required communications ports. The default Save Events action has been removed. The All Events event filter has an Event Type or Record Filter attached to it which is filtering out events. Resolution For Cause 1 Confirm that the Download Server, Event Server, and Controllers are configured correctly. Check all of the items in this Troubleshoot Security Expert Controllers showing offline article. For Cause 2 Check that any Firewalls are disabled or setup to allow all required ports through. See SX-SRVR Networking Guide for Administrators for further details. Also, confirm that any Anti Virus software is also not blocking required ports or Security Expert applications. For Cause 3 In Security Expert go to Events > Actions and confirm that there is a Save Events action configured for the Site. The action will look like what is shown below and can be manually created if it is not present. Figure 1 - Save Events ActionFigure 1 - Save Events Action For Cause 4 Ensure that the Status Page view being used is able to see those events and is not filtered in any way. Under Events > Event Filters check that the All Events Event Filter is not filtered and it is set to show all events and records. By default, this is not filtered and not able to be changed. On the Event Types tab ensure "Include All Event Types" is selected. Figure 2 - Event Filter Event TypesFigure 2 - Event Filter Event Types On the Records tab ensure there is no record filter attached. Figure 3 - Event Filter - RecordsFigure 3 - Event Filter - Records Then check that the All Events event report is using the All Events filter for All Record Groups. Figure 5 - Event Reports All EventsFigure 5 - Event Reports All Events Note that a fix for the database is available. Please contact your local support to verify and provide a fix for this issue.

Issue Intrusion Alarm System for TAC I/NET Building Automation Systems Environment I/NET Site using Intrusion Alarm System for TAC I/NET Building Automation Systems Cause Certification Requests Certification Requests including Grade 3 Resolution The I/NET Access Control security products are certified and Listed under Underwriters Laboratories standard UL294. We do not have certification with NSI or SSAIB. Reference to NSI and SSAIB suggest a probable European security application. If that is the case, the application may be a candidate for our recently released TAC I/NET security products listed below - ICPB - Intrusion Control Panel Base ICPE - Intrusion Control Panel Expander ICPD - Intrusion Control Panel Distributed OP5 - Operator Terminal The above system panels were certified to the European Security System Standard EN50131 and the Swedish standard SSF1014 by - SP Sveriges Tekniska Forskningsinstitut SP Technical Research Institute of Sweden Box 857, SE-501 15 Borås, Sweden Tel: +46 (0)10 516 50 00 Telefax: +46 (0)33 12 50 38 Internet: www.sp.se The Security system panels and their functional performance were tested and certified to the following standards - EN50131-3:2009 Alarm systems - Intrusion and hold-up systems - Part 3: Control and indicating equipment EN50131-6:2008 Alarm systems - Intrusion and hold-up systems - Part 6: Power supplies The above two standards are used to test/evaluate intrusion systems for compliance with EN50131-1 SSF1014:2005 System components – Intruder Alarm Systems Requirements and test methods EN60950-1:2001+A11:2004 Information technology equipment - Safety EN61000-6-3:20007 Electromagnetic compatibility (EMC) - Generic Standards - Emission standard EN50130-4:1996/A1:1998/A2:2003 - Electromagnetic Compatibility - Product family standard: Immunity requirements for components of fire, intruder and social alarm systems. The TAC I/NET EN50131 compliant system is documented in TCON314 Installation Manual and TCON315 operators Manual. The security system detailed above was certified and registered with the organization - SBSC SBSC is Sweden’s leading organization for certifying companies, products, management processes and personnel within fire protection and crime prevention. This is covered under SBSC Certificate number 10-523 (copy available at link provided) PA-00148 Vista Security Intrusion Certification.

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Intelligent Devices Forum

Guidelines for using large numbers in Access Control

Getting distribution file installation (no core software) error when attempting to commission the JACE-6E.

Getting an error when adding the ASD service to a Niagara R2 station

Get error "Local TAC Vista server not started . Cannot reserve graphic object" when trying to edit an OGC graphic from TAC Workstation

Further techniques to use for debugging Script programs

Forta actuator only modulates 0-50% when given a 0-10V input signal

Firefighters Smoke Control Station Interface (FSCSI) database should consist entirely of internal points and point extensions

Finding a new BACNet device causes a BCX controller to show in the Continuum Explorer with the icon of a Workstation

Find broken TGML bindings and links in TAC Vista Workstation

File equalization is not available on the workstation if the link type is NetPlus Router, Integrated Dial, or Integrated NPR dial.

Fiber Optic Interfaces (FOI) in I/NET 2000

Fan output turns off when set to continuous operation on a Xenta 121-FC

Failed to call pILiveData error when editing Schedule object in Continuum 1.94

FDA regulations for the manufacturing of pharmaceuticals, 21 CFR Part 11 "Electronic Records / Electronic Signatures."

Extended Lon Talk

Export special does not save output bindings

Explaining Masking in an I/NET System

Example programs for Smart Sensors TTS-SD-LCD-1 and TTS-SD-LED-1

Events are not showing or being logged.

European Intrusion Certification

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