Issue How are BACnet controllers established as being Online / Offline? Product Line EcoStruxure Building Operation Environment BACnet Cause BACnet controllers may appear offline in the system, even though they can still be communicated with. This raises questions about how their online/offline status is determined. Resolution The online/offline status of BACnet devices is managed by the BACnet device manager plugin, which processes BACnet I-Am messages to maintain a device table.   The following rules and mechanisms are used to determine the status of BACnet controllers: Device Discovery and Initial Probing When a new device is discovered, an entry is added to the device table. The system probes the new entry up to four times at 5-second intervals. If the device does not respond within this time, it is declared offline. Offline Detection via MSTP Driver Building Operation uses the MSTP dev driver to monitor token passing. If three consecutive tokens are missed, the device is marked as offline. Probing Offline Devices Once a device is offline, the system sends a Who-Is message every 60 seconds. Offline devices are probed indefinitely at 60-second intervals until they respond. Online devices are never probed. Status Transition A device is considered online once it responds to a request. If it fails to respond, its status is updated to offline, and probing resumes.

Issue The MPM controller does not adjust the clock automatically when Daylight Saving Time (DST) period occurs. Product Line EcoStruxure Building Expert Environment SmartStruxureLite Multi-Purpose Manage Cause DST settings in the MPM are configured for North America. Canada and United States: Daylight saving time begins on the second Sunday of March and ends on the first Sunday of November Europe: Daylight saving time begins on the last Sunday of March and ends on the last Sunday of October Resolution In Firmware 2.15, DST properties can be configured in the Controller Configuration Object (CFG1) and/or configuration page. DST start and end configuration on month, week, weekday, hour and offset can be set. If using a firmware version older than 2.15, a script can be used to correct the issue. The script can be found here: Daylight_Saving_Time_DSC.lua

Issue Installing and Configuring Email Service Accounts in Niagara G3 Environment Niagara G3 Cause The need for a quick reference guide Resolution The following document can be found at Niagara-Central.com as well.

Issue Schlage step by step configuration. Environment Windows Xp, 7,  2008, 2008R2 Continuum 1.94 Cause Single Door set Up examples. Resolution Schlage Door setup examples attached.   Download here

Issue Documentation for the Huba 692 differential pressure sensor is not available on the Extranet or other Schneider Electric web sites. Environment Part no 6552050000, Huba 692 Differential pressure sensor Cause This is a Class 3 product that is sold by Schneider Electric, but documentation is provided by the manufacturer. Resolution Data sheet is available here, or on the manufacturer web site: http://www.hubacontrol.com/en/products/

Issue Webstation static graphic viewer no longer works in Chrome, FireFox or on smart phones. The "Loading..." image never goes away. Environment Webstation Cause The file "xmlHttpImageLoader.js" located in "C:\inetpub\wwwroot\TACVistaWeb519\Modules\Graphics\ImageLoader" (519 being the version of TAC Vista installed) uses the name "status" for a variable in the script. This variable name is a reserved word. The name is actually not a reserved JavaScript word, but a reserved Windows word: http://www.w3schools.com/js/js_reserved.asp Resolution As only Internet Explorer is supported, this is not going to be fixed. There is however a workaround that will enable viewing graphics in static mode. 1. Rename the file C:\inetpub\wwwroot\TACVistaWeb519\Modules\Graphics\ImageLoader\xmlHttpImageLoader.js 2. Paste this corrected file to the same location

Issue Drayton Theta ll EC Compensator Controller requires replacement. Product Line Field Devices, Satchwell Sigma Environment Stand alone discreet Drayton Compensator Controller :- Theta ll EC Cause Obsolescence of Drayton Theta ll EC Controller. Resolution Replace Drayton Theta ll EC Compensator Controller with Satchwell CSC Compensator Controller. N.B. Two models of the Satchwell CSC Compensator Controller are available. CSC5252 without programmer details of which may be viewed here. CSC5352 including programmer details of which may be viewed here. It should be noted that the Actuator / Valve Body assembly connected to the Drayton Theta ll EC Compensator Controller may be retained for connection to the Satchwell CSC Compensator Controller. It should also be noted however that the associated Drayton Theta ll EC Compensator Controller Sensors are also obsolete. These Sensors are not compatible with the Satchwell CSC range of Compensator Controllers and must also be replaced. Satchwell CSC Compensator Controllers are compatible with the following Sensors :-   STO 600 Outside Air Temperature Sensor, details of which may be viewed here. STR 600 Room Temperature Sensor.(Optional), details of which may be viewed here. STC 600 Surface Mounting Temperature Sensor, details of which may be viewed here. or alternatively :- STP 660 Immersion Temperature Sensor, details of which may be viewed here. plus DWA 0005 Immersion Temperature Sensor Pocket, details of which may be viewed here.

Issue How to trigger different alarms with different alarm texts depending on the value of a single variable Product Line EcoStruxure Building Operation Environment Building Operation Workstation Alarms Cause There is a requirement to trigger different alarms based on the value of a single variable.  As an example, a variable coming from an APC Symmetra UPS will report various alarm states as a number from 1 to 7 in the same variable, and it is required to differentiate the alarm text on each value. Value Status Alarm text 1 unknown Module is in Unknown state from UPS 2 not installed Module not installed in UPS 3 Off OK Module not installed in UPS 4 On OK Module not okay in UPS 5 Off Fail Module off fail in UPS 6 On Fail Module on fail in UPS 7 Lost Communication Module lost comm. in UPS Resolution Here are two examples on how to do it Example 1: 7 different alarms with different alarm texts monitoring the same point Example 2: 1 alarm monitoring a point, and a script dynamically changing the alarm text     From version 1.9 upwards Alarm Decoration is available and could also be used in various ways to achieve the same result.  Similar to example 1 a decoration could be created for each state.  For example for state 3, create a decoration that filters on the active alarm (1) and when the value at change is three (2) override the alarm text message (3) with the relevant text (4). The decorations have the added benefit they can be applied to multiple point alarms.  

Issue An increased amount of polling caused by Modbus groups with duplicate registers. Product Line EcoStruxure Building Operation Environment Modbus Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Automation Server (AS) Cause Modbus Register Groups cause multiple resisters to be requested in a single query. This can be a very efficient way of collecting data from a device. See this Article for details. However, if a register is repeated (duplicated) within a group it can cause an increased amount of polling.    The screenshots shows a Modbus Register Group with a Requested group poll interval set to 10,000ms, but the misconfiguration is forcing polls at 500ms. Resolution The resolution is simply to avoid such a configuration. NOTE - If a Modbus Register Group with duplicates registers becomes unstable with some registers showing offline, then disabling the Scattered Read function will usually help.

Issue Various changes to the PC operating system can alter the IA Series software host ID causing the license to be invalid. When this occurs the window below will be displayed providing the new Host ID read from the PC. Product Line TAC IA Series Environment I/A Series Enterprise Server I/A Series Workbench I/A Series SoftJace platforms    Cause Upgrading the Operating System (Windows, Linux, etc.) always changes the Host ID.  Making other changes to a Niagara host platform may also change the Host ID.  These are the types of changes that can alter the Host ID: upgrading from Windows 7 to Windows 8 upgrading from Windows 8.0 to Windows 8.1 upgrading from Windows 7 or 8 to Windows 10 installing the 2 August 2016 anniversary update to Windows 10 upgrading from RHEL5 to RHEL6 Upgrade from RHEL6 to RHEL7 will change your Host ID. Installing certain Microsoft Windows updates (patches/fixes) may also cause the Host ID to change. Resolution Email the hostID from the current license or a copy of the current license as well as the new hostID provided in the "Request License window" to Schneider Electric Customer Care (Email Information) and request a license replacement.

Issue No documentation available through regular sources. Environment GV Air flow Sensor: 63 mm 5515010063 80 mm 5515010080 100 mm 5515010100 125 mm 5515010125 160 mm 5515010160 200 mm 5515010200 250 mm 5515010250 315 mm 5515010315 400 mm 5515010400 Cause Hard to find documentation on these sensors Resolution Data sheet is available here. Mounting instructions here.

Issue Error "Ensure that Vista Server is started" when the server is already running. Product Line TAC Vista Environment Vista Server Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Refer to Chapter 3.5 of the TAC Software Installation Manual for the network security and permissions settings required to run Webstation (DCOM). test Resolution These are some utilities created by Benjamin Roswall at Schneider Electric Denmark. They are not official releases nor are they supported by Schneider Electric. While they have been tested and used successfully, they should be used at your own risk.   DCOM Config 1.0.3.0.exe: Configure DCOM for TAC Vista Network If you want to run TAC Vista Web Applications on Windows Server 2003 Standard Edition, both Internet Information Services (IIS) and ASP.NET 2.0 must be installed. ASP.NET 2.0 must be installed and activated before you start installing TAC Webstation. Refer to Chapter 4 of the TAC Software Installation Manual for more information. If you've made it this far, then it's time to refer to Chapter 3.5 of the TAC Software Installation Manual for the network security and permissions settings required to run Webstation (DCOM). Or just run this utility. Click the picture to download the utility.   Webstation installations will use Option 3. If Webstation doesn't come right up and start working after this, also download the next utility.   WEB.exe: Corrects common problems with Vista Webstation This utility will install and register the versions of ASP.NET required for running Webstation on the server PC. There are other articles on the command prompt commands to accomplish this, but this utility will take care of it for you. Click the picture to download the utility.   After this utility finishes running, restart the PC as instructed.

Issue The status of a TAC Xenta 301 or 302 does not go 'online' in TAC Vista, although the Neuron Status property of the controller is 'online' and 'Commission and Download' from TAC Vista is apparently successful. Values read "Failed to Read Signal" in a values page of a classic network. Values read "Invalid Address" in a values page of an LNS network (also see [Invalid Address]) Controllers without /N/P (networking and presentation) designation cannot communicate in a Network. Product Line TAC Vista Environment Vista Workstation Vista Server Xenta 301 Cause Attempt to commission a standalone (non-/N/P) TAC Xenta 301 or TAC Xenta 302 in a TAC Vista Classic LON network.  Non-/N/P controllers are designed to run stand-alone and be configured/interact only with a Xenta OP. Resolution Check the sticker on the side of the controller where the controller type, hardware version, and neuron ID are found. Example of a 302/N/P label. Example of a non-/N/P 302 label.    If the sticker does not have /N/P following the controller type, this is not a network presentation controller.  It will never communicate on a network Replace the non-/N/P controller with an /N/P enabled version.

Issue What third party Card Printers are supported for use with Security Expert? Product Line EcoStruxure Security Expert Environment Security Expert Client Third-party Card Printers Cause There is no list of supported printers as there are too many devices to test.  Some testing has been done as listed in the resolution below.  If an issue should come up with a card printer then raise a support case and they will assist where possible and offer suggestions regarding the update of printer drivers, windows and printer preferences, etc. If necessary and the customer cannot resolve an issue then they may wish to supply the particular printer for testing and validation. Resolution There is currently no list of supported Card Printers, the following two printers have been tested by Engineering  with Security Expert: Datacard SD260 Datacard CD800 Indications that the HID Fargo HDP8500 and Fargo DTC4500e also work with Security Expert. In general, if the card printer presents itself in Windows as an XPS printer, then the printer should work with the Security Expert Client. This may require a printer driver to be downloaded and installed from the printer manufacturer for the printer to show up in the "Printers and Scanners" list in Windows.   Note: R&D has indicated that currently (12/19/2024) there is no list of printers or documentation as to what specific features or configurations are supported by each printer above.   Some functionality in Security Expert and within printer drivers allows the selection of landscape or portrait orientation. However, hopper selections are not currently supported. Printer testing was done with standard iso card printing using landscape and portrait using a single hopper. Any other requirements outside the above will rest fully with the partner/branch/customer to test and confirm it works as needed.    In unsupported printers it has been observed that some printer functions, such as badge orientation and hopper choice, may not work for all printers using the pop-up printer configuration window within Security Expert client. In those cases a workaround may be to manually change the default printer options in Windows to the required setting before printing badges. If specific functions or badge printers are required then a feature request can be submitted to potentially implement that in a future version of Security Expert. This will need to be raised with your local solution category management.

Issue Connection lines will not connect to some objects on the drawing, but will on other objects. The "Snap and Glue" feature was verified per Connecting lines in WorkPlace Tech stay red even when snapped to an object. Product Line TAC IA Series Environment WorkPlace Tech 5.x Windows XP SP3 Visio 2003 Visio 2007 Cause Objects are on the "back" layer. Resolution Select objects or complete drawing Right click Select Shape > "Bring to Front"

Issue After installing SmartStruxure WebReport and starting it in a web browser, it will show an error: HTTP 500.21 - Internal Server error / Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list. Product Line EcoStruxure Building Operation Environment SmartStruxure WebReport Cause According to the explanation from Microsoft, the most likely causes are: managed handler is used; however, ASP.NET is not installed or is not installed completely; there is a typographical error in the configuration for the handler module list. Resolution Silent repair of the 4.0 .NET Framework for 32 bit servers with .Net Framework version 4.0.30319 run the command (in command prompt): %windir%\Microsoft.NET\Framework\v4.0.30319\SetupCache\Client\setup.exe /repair /x86 /x64 /ia64 /parameterfolder Client /q /norestart for 64 bit servers with .Net Framework version 4.0.30319 run the command: %windir%\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Client\setup.exe /repair /x86 /x64 /ia64 /parameterfolder Client /q /norestart Install the ASP.NET version and configure IIS to use it open command prompt (Start -> cmd) and for 32 bit servers run the command: %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe /i open command prompt (Start -> cmd) and for 64 bit servers run the command: %windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe /i Try to view WebReports and it should work now. To also assist in WebReports installations there is a useful tool SBO Reports Preparation available on the Buildings Business Communities website. This tool assists in the pre-installation of WebReports. **Please note Schneider Electric Product Support Services does not provide support for the tool and you should contact the author through the Community for issues/enhancements.  

Issue Two related issues are covered in this article While attempting to activate a customer or demo license, the activation process stops at around 80%. When clicking the "Diagnostics" tab in the License Administrator it crashes with a "System.DllNotFoundException" error. System.DllNotFoundException: Unable to load DLL (Tac.Nsp.Archive.Licensing.Client.dll) Product Line EcoStruxure Building Operation Environment First detected in Windows 10 First detected with Microsoft Visual C++ Redistributable 2012 (VC++ 2012) License Administrator Cause There can be two reasons why this happens If the activation process stops at around 80%, but the License Administrator does not crash when the "Diagnostics" tab is selected, the license system needs to be completely reset. If the activation process stops at around 80%, and the License Administrator crashes when the "Diagnostics" tab is selected, Microsoft Visual C++ components need to be repaired. Refer to solutions below depending on the issue detected. Resolution Solution 1: Resetting the license system The process to reset the license server system is covered in Resetting the License Server. In some cases, a deeper reset can be required. For that, a tool called "SBO License Server Reset" can be downloaded from the Community. Solution 2: Repairing Microsoft Visual C++ components Method 1 In Control Panel, click Uninstall a program in the Programs group. In the programs list, locate Microsoft Visual C++ 2012 Redistributable (X64) - 11.0.61030 or Microsoft Visual C++ 2012 Redistributable (X86) - 11.0.61030, depending on your system architecture. Right-click the entry name, and then click Change. In the Modify Setup dialog box, click Repair. After the repair process is completed, restart the computer if you are prompted to do this. Method 2 Run the Modify Setup repair functionality for Microsoft Visual C++ Redistributable by starting the installer. VC++ installers In the Modify Setup dialog box, click Repair. After the repair process is completed, restart the computer if you are prompted to do this.

Issue How to find out if a user has created a personal and/or a public dashboard Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Workstation Cause Customers may want to know if there is a personal or public dashboard (or both) under a user Resolution We can search in Workstation to know if a user has created a personal or public dashboard (or both). Enter “Dashboard” on the “Include type” and search over the whole server.   Public dashboards can be created by any user anywhere under the server except under the system tree. In the following example, any results that appear under the “/Server 1/System/Domains” is a personal dashboard since it is tied to the users, and the rest are public dashboards.     Please note that creating a personal dashboard requires a Personal Dashboard License.    How Dashboards Work  Public vs Personal Dashboards  

Issue Can the XIF be generated for an AS? Product Line EcoStruxure Building Operation Environment Automation Server Cause Want to add AS into another system and need XIF Resolution In version 1.4.0 and below the Automation Server can not be integrated into other systems using LonWorks. From version 1.4.1 and up, you can configure an "Externally Managed LonWorks Network" to the Automation Server, and as a result use the Automation Server in e.g. LonMaker or NL220. The Automation Server supports "Upload from device", but if you need the xif file, you can refer to the following guides available on the Community. Generate XIF file from SmartStruxure AS - LonMaker Generate XIF file from SmartStruxure AS - NL220.

  Issue Information needed for using Mercury downstream controllers with Access Expert Product Line EcoStruxure Access Expert Environment Access Expert V3 Hosted Cause List of Mercury downstream controller and configuration information Resolution Mercury Downstreams    Overview Mercury controllers are an open architecture controller made by Mercury Security. Access Expert supports the series 2 and series 3 SIO boards.   Controller Equivalent    Features FN-RIM1 MR50 Single-card reader interface panel and supports Wiegand, clock and data, magnetic stripe, F2F, Supervised F2F, OSDP, keypad, and biometrics reader technologies. FN-RIM2 MR52 The MR52 is a dual-card reader interface panel. Each unit can connect two card readers, eight general-purpose input monitor points and six control relays to any Mercury EP series intelligent controller. FN-16IN MR16IN The  MR16IN interface panel can support 16 general-purpose input circuits and two dedicated programmable relay outputs. FN-16OUT MR16OUT The MR16OUT interface panel provides 16 general-purpose outputs as Form C relay contacts. FN-MR51e MR51e The MR51e is a single-door, network-ready interface panel.     Adding Downstreams to Access Expert Disconnect the power supply from the downstream and the controller. Set the RS485 jumper to the 2 wire position. Wire the RS485 communication from the downstream to the controller. Downstream Controller TR+ CLK/Data1 TR- DAT/Data0 GND GND Apply power to the downstream and the controller. In Access Expert, from the top bar menu (located at the top left corner of the screen) click on the ‘View All Hardware’ button to open the 'Hardware tree'. In the 'Hardware Tree', double click on the controller or right-click and select ‘Open’ top open the controller page. Alternatively, click on the 'Hardware Provisioning' tab (located a the top of the screen) to open the menu. Click on the 'Controllers' icon(located to the left of the 'Hardware Provisioning' menu to open the 'Controllers' page). Double click or right-click and select 'Open' on the controller, to open that controllers 'Controller Configuration' page. Click on the ‘Add downstream’ button (located at the top of the controller page) to add a downstream. From the drop-down menu, select the appropriate downstream model. Enter a unique ‘Display Name’ for the downstream. Set the ‘Panel Address’ of the downstream. Example: To set devices address to 3, DIP switch 1 and 3 must be ON and 2,3 and 4 OFF and 'Panel Address' in Access Xpert must be set to 3. The DIP switches on the downstream must match the ‘Panel Address’ in the 'Downstream Configuration' page. Note: DIP switches 1 through 5 sets the device address of the downstream and is binary. DIP switch 1 = 1, DIP switch 2 = 2, DIP switch 3 = 4, DIP switch 4 = 8, DIP switch 5 = 16 Confirm that DIP switch 6 and 7 are in the ON position to enable for 38.400BPS communication. Leave DIP switch 8 in the OFF position. Click on the ‘Save’ button (located at the bottom of the page) to apply changes to the downstream.   Downstreams are added to Access Expert from the Controller page. When adding a downstream, you will need to select the downstream type from the drop-down list. If the downstream you are trying to add does not match one of the types listed, it is either not supported on that port or not supported by that controller.     Downstream Addressing Chart     Common Issues Issue                                             Solution The EP/LP1501 has no SIO port The EP/LP1501 uses the CLK and DATA on Reader 1 to communicate to downstreams. This means that if you are leveraging a downstream device, the EP/LP1501 only supports 1 onboard reader. My MR52 is toggling on and offline. The MR52 has a conflicting address with another downstream. Confirm your dipswitches are set to the correct address. Addressing is done on dipswitch 1-5 and baud rate is set on dipswitch 6 and 7 (suggested both on). Dipswitch 8 should always be off. J3 - The jumper for 2 wire and 4 wire RS-485 also needs to be set. By default is set to 2 and should not need changing but this does happen. J5 is the Termination jumper that needs to be set on the last unit in the series. My MR51e is programmed for Static IP but won't connect Check the dip switches on the board. Make sure the dip switches are set back to static IP mode after programming. Check to make sure the static IP address programmed in is valid. Make sure the Downstream can be seen by the controller. My downstream will not come online but my other downstream did. If you have a Mercury downstream on the same port as an Engage Gateway, the Mercury downstream will not be able to come online. Engage Gateway's and Mercury downstreams cannot share a port. Confirm the addressing on your downstream is correct.  My downstream device says "Timeout" This is due to incorrect addressing or incorrect baud rate set on the downstream. Dipswitches 1-5 set the address in a binary fashion and dipswitches 6 and 7 set the baud rate. We suggest leaving both 6 and 7 on. My downstream device says it is in "loader mode" and will not leave that mode Follow the steps below to correct the loader mode: Remove Power from the controller and downstreams Disconnect all downstreams from the controller Bulk Erase the controller. Once the controller is powered back on, reconnect the downstream that is in loader mode only. Reboot the controller.