Issue
What third party Card Printers are supported for use with Security Expert?
Product Line
Security Expert
Environment
- Security Expert Client
- Third-party Card Printers
Cause
There is no list of supported printers as there are too many devices to test. Some testing has been done as listed in the resolution below.
If an issue should come up with a card printer then raise a support case and they will assist where possible and offer suggestions regarding the update of printer drivers, windows and printer preferences, etc. If necessary and the customer cannot resolve an issue then they may wish to supply the particular printer for testing and validation.
Resolution
There is currently no list of supported Card Printers, the following two printers have been tested by Engineering with Security Expert:
- Datacard SD260
- Datacard CD800
Indications that the HID Fargo HDP8500 and Fargo DTC4500e also work with Security Expert.
In general, if the card printer presents itself in Windows as an XPS printer, then the printer should work with the Security Expert Client. This may require a printer driver to be downloaded and installed from the printer manufacturer for the printer to show up in the "Printers and Scanners" list in Windows.
