Building Automation Knowledge Base

Issue How to create a proper XLSX/Excel template under Alarm Triggered Notification of EcoStruxure Building Workstation, in order to receive the Multi trend logs report in the XLSX/Excel format. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation Cause Additional information is needed to create a template for presenting multi-trend log information in Excel XLSX format.    Resolution Below screenshot shows where users can select the Report format and XLSX template.   The multi trend log containing four Interval Trend Logs 1 to 4 with their time stamp is shown as below as an example   In order to get the XLSX multi trend log report in XLSX/Excel format upon receiving a trigger, the following XLSX template needs to be used containing two rows: The first header row contains the column headers from the trend log. The second row include the <Multi Log List> command   Here is final report in Excel/XLSX format:  

Issue Notification Report Template creates blank data if External Log Storage is enabled Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Notification Report Template External Log Storage PostgreSLQ TimeScale Cause The default timeout for a Notification Report Template is 5s. If External Log Storage is enabled and logs are being added to the report, the timeout may need to be increased. Resolution The screenshot below shows a Notification Report Template where the default timeout of 5s caused an empty Report to be created (both an email and csv file were seen to be empty). Increasing the timeout to 20s resolves the issue.    

Issue Want to add the RP-C devices to the PCT project by using Device Discovery Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Building Operation Workstation Cause All communication from the SmartX Servers is blocked when using the PCT. Resolution The Device Discovery command does not work in the PCT.  This can be done after the project has been deployed.

Issue Could we have 128 characters passwords in Struxureware?  Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Workstation Cause In earlier versions of SBO (version 1.7), the password was limited to 100 characters.   Resolution In EBO version 2.0 and 3.0, 128 character passwords are allowed. Passwords have been tested with 500 characters.    

Issue Existing documentation for showing damper feedback and provide damper calibration is applicable only for Continuum and the same steps will not work in SmartStruxure. Product Line EcoStruxure Building Operation Environment SmartStruxure i2866-V b3866-V Cause Damper feedback and calibration for these controllers do not work the same in SmartStruxure as they do in Continuum. Resolution The correct damper feedback can be shown, but will require a script program to correctly calculate this and then write this back to an Analog_Value. Unfortunately, it is not possible to bind directly to the "LCD State" attribute to be able to toggle this (and the damper calibration feature) from within a Script Program. For now, toggle this attribute of the Damper Output manually from "enabled" to "disabled" and back. This will set the damper to drive closed fully, then open fully, then to about 75%. After this is calibrated properly the "Override Value" attribute in the Damper Output will update with likely a very large and strange-looking number. To convert this to something usable, multiply this value by 100 to give a percentage open value. See Zip file with XML code and screenshots of the configuration with notes. Either import supplied XML file into b3866-v or create below objects: Create DamperOutput as a multistate output. Assign to channel 1. Create DamperPos AnalogValue. Create Script Program Damper_Position and input code as shown in image. This will be a looping program. Bind DamperOverrideValue to the OverrideValue attribute of the Damper Output and DamperPosition to the DamperPos AnalogValue we created earlier. See image for details. After the points and program is created and the damper calibrated, you should see the DamperPos AnalogValue update with a live representation of the current Damper Position.

Issue AS-P that has infinet devices connected to it, crashes during the Spring time-change of daylight savings. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Andover Continuum, infinet devices Cause Infinet schedules are sent down to the controller on a weekly basis. Having changed from default to be on Sunday between the time of 2:00 AM and 2:59 AM causes issues during daylight savings time "spring forward" due to that hour time span not existing. This causes the AS-P to crash. Resolution If you have schedules being download differently from the default time interval, ensure that they are not being done on Sundays, between the time of 2:00 AM and 2:59 AM. If they are, update them forward or back an hour to avoid further issues.

  Issue When upgrading a MP-V from v1.xx to a later release the Box Flow reading is zero when there is a velocity pressure. Product Line EcoStruxure Building Operation Environment SmarX IP controller MP-V   Cause When a MP-V-7A or MP-V-9A is upgraded from v1.xx to v3.xx firmware. The MP-V does not control and the Box Flow reading is zero. The damper will rotate to 100% with a Velocity Pressure reading.   The Balanced k-factor and the Balance flow correction are found to be at zero:       Resolution During the upgrade process the flow data is not retained.   Before the upgrade at v1.xx, backup the flow balance data under the Flow Balance Data object,     Continue and complete the upgrade process, re-hosting the controller and downloading the objects. Finally, restore the flow data.

Issue All Custom Types in an AS-P suddenly disappeared and it is not possible to create any new Custom Types. When trying to create a Custom Type it results in an invalid Custom Type object:   Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause For an unknown reason, the Configuration database has become corrupt. Resolution Workaround 1: Do an upgrade of the AS-P to the same version which should fix this issue.   Workaround 2: Restore a backup taken before this issue appeared.

Issue How can specific users be restricted to logging into EcoStruxure Building Operation through Webstation and not through Workstation?   Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Webstation Cause There is a requirement that specific users be restricted from logging in to EcoStruxure Building Operation through Workstation but be allowed to log in through EBO WebStation. Resolution It is not possible today to restrict users' access to Workstation or WebStation individually. There is no more information available on user permissions than what is available today in WebHelp and technical guides.  

Issue A script program uses a calculation of the difference between event marker DateTime and the current time to trigger an alarm flag. The alarm flag is initially set correctly but switches off again after 2147 seconds. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Version 3.2.2 Cause The result of the calculation Current Time - FailureTime returns a correct value until the difference exceeds 2147 seconds. At that point the calculation returns a negative value and begins counting upward toward zero. Resolution The Script program was broken.   Once the program was deleted and reimported the same script code consistently calculated an increased time differential. This behaviour is identical to a defect which was fixed in the EBO 3.0.4 release.  In that case it was the controller rather than the program that was at fault.

Issue Integration issues between EcoStruxure Building Operation and Power Monitoring Expert/Energy Expert are often complex and may require more the one PSS Team to resolve.  Investigations may begin on the BMS side but then may move quickly to the EMS team so it would be helpful at that point to gather helpful Diagnostic Data on the PME/EE system Product Line EcoStruxure Building Operation, Power Monitoring Expert, Energy Expert Environment Building Operation Enterprise Server Integration Cause Existing KB articles on EBO and PME/EE integration generally focus on troubleshooting or investigating the EBO side and little data is available in KBs for direct PME/EE investigation. Resolution EMS Support have their own structure of useful FAQs rather than KBs and in this situation there is an FAQ article which details how to extract very useful Diagnostic Date from the PME/EE Server which can be obtained before the support case is escalated to the EMS Expert Team: https://www.se.com/ww/en/faqs/FA275753/   There is also a search function where you can browse through other potentially helpful FAQ articles.

Issue When attempting to register a system, an error page is shown indicating a server error in the /ebo application   Error Text: Runtime Error An application error occurred on the server.  The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security settings).  It could, however, be viewed by browsers running on the local server machine.  Product Line EcoStruxure Building Operation Environment WorkStation Registration Windows Server 2012 R2 and above Cause While the error message points to an error in the back end server, it is actually due to a setting on the client PC. Enhanced security configurations in Internet Explorer on Windows Server systems, is blocking required content from being run. EcoStruxure Building Operation WorkStation uses Internet Explorer as the built-in browser and is therefore affected by this. Resolution While the enhanced security measures can be disabled altogether, the resolution with the smallest impact is to add the URL of the registration portal to trusted sites in Internet Explorer. Open Internet Explorer Open Internet Options Select the Security tab Click Trusted Sites Click Sites Enter the registration portal URL: https://registration.smartstruxure.schneider-electric.com Click Add Click Close Click OK After doing so, restart WorkStation, and attempt the registration again. For more information, refer to the WebHelp topic EcoStruxure Building Operation Registration Page is not Displayed.

Issue When using a calculation method on a trend log list or trend chart with the period "Month" the timestamp is always on the 16th of each month. See the example below: Why is the time stamp always the 16th and is it possible to change the collection date Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause When doing a calculation in a trend log list or trend chart the timestamp will always be in the middle of the chosen period. Resolution This is currently not possible to change in EBO. Alternative ways of presenting the data are to use Dashboards or Notification reports

Issue Bindings made under the Infinet interface using Import/Export system (IE) stop updating. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Continuum i2920 Controller Cause Objects under the Infinet interface sometimes lose their Object IDs for reasons that are not yet fully understood. The issue has been seen during up revision of the AS-P from 1.9x to 3.x Resolution Under the Infinet interface, right-click on the Application folder of the AS-P or Infinet device and select "Resolve object ids" The system automatically re-assigns the missing ids Download applicable i2 devices

Issue Importing Infinet devices into AS-P fails with the following error "Invalid Data Error: Invalid_Data (0x10000) in module Coml(11). "Invalid cast from null": CreateObjectRequest".  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause Infinet devices have a space character within their names Resolution Remove the space character and use an underscore in its place.

Issue After starting the Enterprise Server(ES), the memory usage increase constantly until it finally hangs, which happens in a couple of days.  Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server version 3.2.x Building Operation Automation Server 3.2.x Cause Running a Notification report including many trend logs can take a long time to finish; for example, a report including 91 trend logs can take up to 10 minutes. If the Notification report is triggered more often than 10 minutes, reports will start to queue up, making the memory usage for the ES increase over time, and it will finally hang. Resolution When having a Notification report which includes many trend logs, make sure that it is not running too often as it is a rather slow process to create a report including many logs. Example: A Notification report which includes 91 trend logs with 168 log records takes 10 minutes to finish.

Issue After a successful commission of MP-x SmartX controller, the device is online and operating properly but fails to come back online after a warm start. The issue is seen more often when MP-x device is configured for DHCP but can also happen when configured for static IP address. (See the attached video which demonstrates the issue) Product Line EcoStruxure Building Operation Environment Building Operation SmartX IP Multi-purpose Controller (MP-X) Building Operation SmartX IP Room Controller (RP-C) Building Operation SmartX Controller IP-IO Series Cause Communication settings out of sync between the physical device and configuration database Resolution To synchronize the IP settings between the device and the configuration database follow these instructions from the online help  Discarding MP Series Controller IP Network Settings Changes

Issue Webhelp and the Technical Reference Guide supply information for using the AS-P/B DHCP server option, however, a number of relevant questions have not been answered. Product Line EcoStruxture Building Operation Environment Building Operation Automation Server Premium (AS-P 0.62 hardware) Building Operation Automation Server Bundled (AS-B) Building Operation SmartX IP Multi-purpose Controller (MP-X) Building Operation SmartX IP Room Controller (RP-C) Building Operation SmartX Controller IP-IO Series Cause There are typically a number of options to configure DHCP servers, but since the DHCP server included with the AS-P/B is very basic and NOT configurable, it's important to understand which options are and are not available. Resolution Webhelp has some helpful information about the DHCP Server Options. The AS-P/Bs built-in DHCP server assigns unrouted IP addresses within the range of addresses from 10.110.210.2 to 10.110.210.254. This was developed to allow for a quick configuration of a private MP-X/RP-C network. The AS-P/B DHCP server can be disabled and another DHCP server can be used. Here is a list of other questions and answers that may come up based on typical options in other DHCP servers: Can the scope of the IP range be configured? There is no way to configure or limit the range of the standard IP address range or to have multiple scopes. Can IP exceptions be configured? There is no configuration option to prevent the AS-P/B DHCP server from assigning a specific IP address. The AS-P/B DHCP server is unaware of static IP addresses, so if a switch or other device has a static IP set in the 10.110.210.2 to 10.110.210.254 range, you run the risk of having the AS-P/B DHCP server assign an IP address twice which can cause a number of issues. Can a Default gateway be configured? Not configurable Can a Subnet mask be configured? Not configurable Is IP6 supported? No Can lease types be configured? No Can multiple DHCP servers be installed on the private LAN? No Should MP-X/RP-C IP level devices only be hosted within the private AS-P/B network? Most site IT departments prefer that the BAS networks be isolated, however, if the network switch (Not the AS-P/B) is used for assigning DHCP IP addresses, it could hand out addresses to the AS-P/B and the MP-X/RP-C devices if they are on the same subnet. A managed (RSTP Enabled) switch can reside as a client to the AS-P/B. This is due to how the Private DHCP option is advertised. On-site IT departments may not want the switch on the customer's LAN so it is placed in the private AS-P/B network. Does the AS-P/B DHCP server assign addresses to 3rd party devices? Yes, if the 3rd party device supports this. This would be a configurable option in the device.

Issue BACnet AlignIntervals Error when downloading b3 controller after a Continuum conversion Product Line EcoStruxure Building Operation Environment Continuum conversion b3 Controllers Cause After a Continuum conversion the b3 controllers will not download correctly and AlignIntervals error is seen. Resolution This is most likely a result of have older firmware in the b3 controllers. No exact EBO supported version is stated for the b3 controller, but it is advised to always use the latest firmware version. Early versions of SBO (v1.0 to v1.9) would have been tested with v4.500064 (June2010) and v4.500076 (Mar2014). Most EBO testing being done at v4.500077 (Nov2017). It is likely a b3 with firmware v4.500049(Jul2009) could operate correctly.   It is advised to use the current version of firmware in a b3 controller.   Continuum Conversion Tool Notes See Known Issue v3.0 See Known Issue v3.1 So for Continuum conversions, EBO v3.0.x, v3.1.1 and v3.1.2 up to CP4 should avoided. The work around for these versions is to convert using v2.0 then upgrade to the required version. Or for v3.1, use v3.1.2.6000 CP5 or later. The issues are fixed in v3.2.

Issue How to get the data to display automatically (expanded) when running the Trend Log Comparison report. When running the Trend Log Comparison Report, the data is not shown in the tabular format automatically, and the + must be clicked on to expand this table to show the values.  Product Line EcoStruxure Building Operation Environment Building Operation WebReports Microsoft SQL Server Report Builder Cause When either using a Dashboard report or Exporting reports, some situations require the data to be expanded automatically when generating the WebReport.  The following discusses the changes required to be made to this report to allow this to happen.  Resolution To have the report automatically display this data fully expanded, the default WebReport "Trend Log Comparison" needs to be edited using Microsoft SQL Server Report Builder.  See the following online Help Topic for additional detail on using Report Builder with Reports. Open the Trend Log Comparison report using Report Builder. Scroll down to the bottom section of the Report and select (left-click) the DateTimeStamp field Under the Row Groups, Right-Click on [DateTimeStamp] and open Group Properties. Select the Visibility and change this option to Show  Save the file - It is recommended to save the report with a new name and not alter the default factory report.  This new report must then be deployed to the WebReports Server.  This is done by Synchronizing the new report as detailed in the online help: Synchronizing WebReports with a New Report. Running the report should now automatically have this data expanded.