Issue Have some values being pushed to a BACnet Loytec L-VIS device via mirrored point in the AS, after the L-VIS screen is powered down/up the bound values are pushed on the next change, for analog value this does not present a big problem as they change frequently, but for binary values is a problem. Environment BACnet AS Cause Guaranteed transfer has not been configured on the binding. Resolution Set a transfer interval in 'Guaranteed transfer even if value has not changed' In the example below, the value will be pushed out once a minute regardless of whether it has changed or not.

Issue Automation Servers go OFFLINE Alarms received about duplicate device name and/or duplicate network identifier. Product Line EcoStruxure Building Operation Environment Enterprise Server, ES Automation Server, AS, AS-P, AS-B BACnet Cause In the BACnet interface duplicate information has been entered for the BACnet IP network for 2 or more Automation Servers. Resolution Make sure the BACnet IP network and broadcast address in the BACnet interface of the ES and all the Automation Servers  are set to a unique value and they match the IP address of the Server (AS, ES) You may have to physically disconnect the units from the network and then connect one at a time in order for Workstation to be able to communicate with the AS and change the configuration of the BACnet IP network.  

Issue When viewing a graphic (or other object requiring a Java plugin) in Google Chrome you get the message "This plug-in is not supported" where the graphic should have been shown Environment Webstation Xenta Server I/A Series G3 version 3.8.xx or earlier Cause Google Chrome has disabled Java in version 42 and above Resolution 1: Open Google Chrome 2: In the address field, enter the following: chrome://flags/#enable-npapi 3: Click on "Enable" to enable the feature so it looks like this 4: Click on relaunch to restart Chrome   More information from Java's web site

Issue Cant login to webstation Loginpage for webstation Environment Vista webstation Cause Mostly  caused by that another process is using the same port as webstation do Resolution Run the command netstat -aonb | find ":80" in the command prompt to see what process PID is taking the port 80, If Vista is using another port change 80 to what port you use. A common scenario is that it is the TAC Vista SmartStruxure interface that is taking the port, and that after a reboot, the interface starts up before the IIS. Change the port used in the interface to something else

Issue Newly added Automation Servers do not communicate correctly with other devices. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 StruxureWare Building Operation 1.6 Communications Tab Cause An existing and working site has been extended by adding two new Automation Servers, these servers do not respond to Lead/shadow functions and only show the Enterprise Server in their "Communications Tab" Resolution A system is installed, and the Enterprise Server port numbers are set as required. Automation Servers are then added, and in the communications tab for the Enterprise Server and Automation Servers, all devices are seen.   If the Enterprise Server port number is then changed, things appear to work as normal, but If a new Automation Server is added to the system, it appears to attach correctly, but only the Enterprise Server details are shown in its communication tab. Selecting to "Repair server communications" does not correct this.     To resolve the issue, it is necessary to select the Enterprise Server, and in it's communication tab, change the port number to the number set in the Software Administrator.     Repair server communications, can now be used to update the Automation Server.  

Issue In Continuum the process of disseminating the communication settings (IP address etc) of a controller/Cyberstation to all the peer controllers on the network is accomplished via the 'TEACH' functionality. What is the equivalent of the 'Teach' in StruxureWare Building Operation? Environment Enterprise Server Automation Server AS ES Cause Documentation Resolution In StruxureWare Building Operation similar functionality is accomplished via the ES's 'Repair server communication' feature Right click on the ES and select 'Advanced->Repair server communication  

Issue What are the currency units 1-10? Environment StruxureWare Building Operation site Cause When adding a unit to a value, you have the choice of Currency units. Currency units 1 through 10 are not defined. Resolution Using Workstation units, Currency1…Currency10 BACnet specific and to be used in BACnet devices rather than in the StruxureWare Building Operation system. These currency units have absolutely nothing to do with money (US dollar $, GBP £, Euro €, etc.) Currency units (1-10), are to be able to translate BACnet units using StruxureWare Building Units. Basically, if a site encounters a BACnet device which is using one of those units, Building Operation needs to be able to convert it to something displayable in Building Operation. The main reason they are there is so Building Operation can comply with the “BACnet workstation” requirements. In most cases the customers need for setting a currency unit to a value could be solved by simply adding the label containing the currency symbol after another label stating the value itself into a graphic.

Issue Filtering Alarms in StruxureWare Building Operation to show only I/NET alarms Product Line EcoStruxure Building Operation, TAC INET Environment I/NET integrated to StruxureWare Building Operation version 1.9 and older Cause Users may wish to only view alarms from the I/NET system Resolution Filter for All I/NET Alarms: Create an alarm View Click on the Filter Object Add a condition to Filter by Type Select the Type 'INET Alarm Record' Click OK Filter for I/NET Alarms from a Specific Link Create an alarm View Click on the Filter Object Add a condition to Filter by Source Type */INET Interface/LL where LL is the link number of the desired link. Note: If the INET interface on your server is not the default name, the name must match yours exactly. Click OK

Issue ES Database has grown to several gigabyte Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Cause ES Database size can grow quite large when the ES crashes often. Open Software Administrator and find the location of the ES db folder. Below are two screen shots of the Logs and Crash Information folders. As can be seen, these dump files can increase the size of the database. Resolution Once the reason for the Enterprise Server crash is resolved, these files can be either be deleted or, preferably be moved to another storage/drive location. If the ES/EC is still crashing, all the core dumps should be collected and sent to to your local support team for processing. Due to the size of the crash dumps, upload to BOX or similar and provide the link to the support team.

Issue The Windows power save is interrupting system operation, i.e if you have a graphic open on a Workstation which is talking to another PC and the mouse has been inactive for some time, when you move the mouse it takes some time to update the graphics Environment Windows ES Continuum Inet Vista SmartStruxure SmartStruxure Lite SBO Cause This is caused by the Windows OS going into a power save mode, this will normally close down the CPU, Network adapter, graphics card etc Resolution   PC is going into a power save mode, Go into, "Control panel", make sure view is "Small icons", then click "Power Options" in here you will have a number of option, set this to "High performance" then "change plan settings" make sure all are set to Never or high performance, when you have done this, goto "Network and Internet" then "Change adapter settings", right click on your network adapter and goto "properties" then click "Configure" then "Power Management" make sure that the power save settings are off, this will stop the network from going to sleep.   This will need to be done on the ES, Workstation PC, Continuum Workstation, SQL server, etc This should then stop you having the delay as the PC wakes up

Issue Getting error “Baudrate on MSTP side not found Proceed anyway?” when trying to connect to MSTP with RoamIO Product Line Andover Continuum, EcoStruxure Building Operation Environment MSTP BACnet Cause Before the RoamIO can start communicating on the MSTP bus it must first determine the baud rate of the network, it does this by listening to the traffic on the network until is able to determine the baud. If there is no traffic on the network the RoamIO will not be able to detect the baud. Possible causes: If the RoamIO is directly connected to a device that does not have a valid mac id (such as a brand new b3 from the factory which has a slave mac id). The cable used to connect the RoamIO to the MSTP network is the wrong one. Resolution Possible solutions: Make sure at least ONE of the devices on the MSTP has a valid MAC ID. Make sure the cable used to connect the RoamIO to the MSTP network is correct. Note that even though the cable that ships with the RoamIO looks the same as the cable used on a telephone handset, it has a different pinout. The RoamIO cable is a straight thru cable while the telephone cable is NOT. Here is what the RoamIO cable pinout looks like:

Issue Getting authentication failure when trying to set to password for "SystemReportsService" through "Building Operation WebReports Administrator" Environment Web Reports 1.6.0 RC and above Cause The Reports Agent can't check the password with the ES. This is dues to one of the three causes below: [1] The Enterprise Server path is not correct [2] The HTTP port entered for the reports agent is not correct [3] The ES is not started [4] The password entered is not correct [5] The reports agent is not started [6] The "Local System" account does not have high enough privileges to communicate out of the server Resolution [1] Enter the right ES server path e.g. using "SBO Reports Agent Config" [2] Enter the same port in HTTP in the ES Software Adminsitrator and the reports agent e.g. using "SBO Reports Agent Config" [3] Start the ES [4] Enter the correct password (you can change the defined password for the "SystemReportsService" through Workstation) Be sure to use the SystemReportsService account in the local domain of the ES [5] Start the reports agent [6] Change the report agent service to run under a local administrator account

Issue When trying to access Webstation, even on the local PC, using HTTP, the web page is not displayed. You get one of the following messages Internet Explorer 8 Internet Explorer 11 Chrome FireFox Environment Webstation Cause HTTP can be disabled so only HTTPS will work Resolution Make sure to untick the checkbox in security settings for the ES or AS in question SmartStruxure 1.5 SmartStruxure 1.6

Issue When is the Default Output Value applied to an IO Output? Environment AS IO Modules Cause When the AS is disconnected it does not appear to go straight to the Default value. Resolution When an IO Module becomes disconnected from its AS or the AS is unplugged, after 255 Seconds (4.25 Minutes) the IO Outputs will change from the last controlled value to the Default Output Value. When the AS is reconnected (and starts up) the outputs will revert to normal control. "Default Output Value" is an attribute of the output point and is found in the: "Properties, Configuration Settings", this is where you can define its value.

Issue When trying to select meters in Building Operation QT Administrator a 'User is not authorised to access' message appears and a log list cannot be retrieved. Environment StruxureWare Building Operation Building Operation QT Administrator Cause This is most likely caused by an incorrect trend log configuration.  Either: - One or more extended trend logs are not configured with a trend log. or - One or more trend logs are not monitoring a point. Resolution Correct the configuration and retry.

Issue If a binding variable is commended out in the program when the line is put back the binding is gone. Consider the following program... TheOUT3 binding variable is commented out... If the comment is removed and the line restored, the corresponding binding is NOT restored. Environment Workstation Script Cause Documentation Resolution This is functioning as designed, if the binding variable is removed in the program code, the associated binding is removed to avoid leaving an orphan binding. When the comment is removed and the binding variable is put back, you will need to re-bind it as SBO does not keep track of deleted bindings and can't automatically restore it.

Issue Necessary settings must be made to enable the SBO Exception Shedule Environment Exceptions in an SBO Schedule Cause Incorect settings on the Exeption Schedule Resolution   Adding a "Holiday Calendar" reference as an Exception to a schedule, an initial value of zero and "no end time" must be checked by editing the green area shown in the example below.

Issue How to enable and use the HTML5 Viewer instead of the Java Viewer in SmartStruxure WebStation Product Line EcoStruxure Building Operation Environment WebStation Cause Starting with SmartStruxure WebStation 1.6.0 there are HTML5 viewers available for both graphics and trends. However, the Java viewer is the default so the HTML5 viewer must be enabled. Resolution Note: As of WebStation version 1.6.0, the HTML5 viewers are still in beta and still have some compatibility issues. To use the HTML5 viewers take the following steps: Log into WebStation On the upper right-hand side click on Settings Check the Use HTML5 viewers option

Issue Need a quick way to find all the analog inputs under all the b3s in the system that are out of service. Environment Workstation Enterprise Server Automation Server b3s Cause Documentation Resolution Create a Search object at the ES or AS level and configure as follows...   In this example the search object is in the ES and it will search for b3 inputs in all of the Automation Servers under the ES.   The search can easily be modified to search for other types of objects that are out of service by changing the class filter.

Issue A huge number of BACnet Alarms stating Duplicate network identifier are being generated Environment BACnet Cause This has been seen when two Continuum bCX1-4040 units were inadvertantly connected together on to a single MSTP network Resolution Correct the wiring, restart the Enterprise Server and the alarms stop