Issue May I use the same Name for each NPR in the network? Environment I/NET site Cause May I use the same Name for each NPR in the network? Resolution No. Each NPR must be given a unique name. Spaces, underscores and other symbols may not be used. (TCON 209, 2-27)

Issue What is the recommended maximum size the SQL database can be using MSDE? Environment I/NET Cause What is the maximum size the SQL database using MSDE? Resolution The MSDE server software distributed with I/NET Seven imposes a 2GB restriction on database size. Larger facilities, particularly those using image verification and/or AMT archiving, could potentially encounter data storage problems due to this restriction, and should consider upgrading to SQL Server 2000. Refer to TCON 300.

Issue In XBuilder there is a setting called "Max number of HTTP sessions" that can also be found using the web interface by navigating to Configuration > Servers > HTTP Server. What does this setting do? Does it limit the number of users who can log in simultaneously? Environment Xenta Server Xenta 511, 527, 555, 701, 711, 721, 731, 913 XBuilder Cause This setting is somewhat vague and is sometimes believed to be a limit on the number of simultaneously logged-in users. Resolution The Max. number of HTTP sessions is set to a default value of 15 and can be set to anywhere from 10-20. This setting does not limit the number of simultaneously logged in users, however. The TAC Xenta Server - TAC Networks Technical Manual explains this setting as follows: HTTP The Xenta Server is an HTTP (Hypertext Transfer Protocol) server. Several users can view the web pages at the same time, but they are limited by the number of HTTP sessions allowed. Max. simultaneous HTTP sessions, choose a number from the list. The default setting is 15. Several users can view files at the same time. What is an HTTP Session? Internet Explorer is an HTTP client, sending requests to the Xenta Server. The HTTP server in the Xenta Server receives the request and, following any necessary processing, the requested file is returned. An HTTP session is the connection that exists during data communication between the web browser and the Xenta Server. The session ends when all the data has been received. Rules of Thumb Each web page (values page, alarm page, and the graphics page), sets up a full HTTP session. When loading a web page, a number of sessions may be used simultaneously, depending on the number of sessions available.

Issue Can I place any of the output relays on a 7716 in manual override? Product Line TAC INET Environment I/NET site Cause Manual override for output relays assists in troubleshooting and servicing. Resolution Yes. There are Hand-Off-Auto (HOA) switches for each of the output relays on the 7716. See TCON 096.

Issue What are the main differences between Continuum v1.94 SP1 and Continuum v2.0? Product Line Andover Continuum Environment Continuum v2.0 Cause Required a quick list of differences between the versions of Continuum to evaluate if a site upgrade to v2.0 was beneficial. Resolution The main features that Continuum v2.0 has over v1.94 are listed below. Microsoft Internet Explorer 10 32 bit support SQL Server 2012  Microsoft Internet Explorer 11 32 bit support Software licensing Support. See Software Licensing for Continuum 2.0 and StruxureWare Solution. Email SMTP Support. See SMTP Email Alarm Configuration in Continuum 2.0. Extended Custom Wiegand Card* (ACX Series Only). See Extended Custom Wiegand features available for ACX57xx controller released in V2.0. Support for new door attribute 'ValidAttempt' see New Door attribute 'Valid Attempt' added in Cyberstation 2.0 for more information. You can also find more details in the v2.0 Feature Blast. And further information on Continuum v2.0 with the links in Continuum 2.0 Product Announcement, Feature Blast, Compatibility Matrix and Installation Guides.

Issue Information on Magelis Opti PC Touch Panels Environment Site wanting to use Magelis Opti PC Touch Panels Cause Need information pertaining to the Magelis Opti PC Touch Panels. Sometimes referred to as HMI or Human Machine Interface  Resolution Magelis Opti PC Touch Panels information is located on Exchange Extranet.  Magelis Opti PC Data Sheet Magelis Opti PC Installation Guide Opti PC User Manual Opti PC User Manual (other languages) For the latest HMI software and Release Notes for VijeoDesigner, please visit the following link VijeoDesign

Issue Damper position and Valves do not respond to any commands that are sent to it. Environment MR-VAV-AX Cause The SPL setting on the device was set to 1650, this is a default setting but needs to be set to a correct value otherwise  the damper position would not function properly. Resolution The chart below can be found in TCON147: ASC-VAV-AX Installation Guide, page 69. This shows what values need to be set for this to function. Table 12. Shutdown/Purge/Lockout Values S/P/L Value Mode Cooling Damper Heating Damper Auxiliary Heating Fan Heat 0 to 99 Normal Modulating Modulating Cycling/On Cycling 100 to 199 Lockout - Heat Modulating Closed Off Off 200 to 299 Lockout - Cool Closed Modulating Cycling/Off Cycling 300 to 399 Lockout - Full Closed Closed Off Off 400 to 599 Purge CHF CHF On Off 600 and over Shutdown Closed Closed Off Off

Issue MR 160 resets every minute. It is the only sub-LAN controller resetting. Replacing the hardware has no effect on the resetting issue. Environment MR160 Cause Station conflicts can cause this behavior. The MR 160 is unique in that it uses two consecutive addresses on the subLAN and is designed for inputs only. The MR 160 provides no output points or MR-resident DDC modules. Resolution Make sure there are no station address conflicts. Make sure the database has not violated the specifications for inputs only. Refer to TCON 126 for more information.

Issue The MNL-800 controller will not communicate with the WorkPlace Tech tool nor will it communicate with LON network management software tools such as LonMaker or the I/A Series (Niagara) R2/G3 LON Device Manager software. Symptom - Controller LEDs (top to bottom) Green Power and Transmit Data (Green) – on solid (normal power condition) Receive Data (Yellow) – may be flashing if data present on the bus Service (Red) – flashing a repeated abnormal pattern (long flash / short flash) Heartbeat (Green) – alternates on and off at a half second rate (normal) Environment MNL-800 on existing or new LON network WorkPlace Tech Tool software or LON Network Management software Cause An analysis of field returns has identified a condition where the MNL-800 fails to communicate and appears to be resetting continuously. The controller has entered a condition where the Neuron’s image has been deemed corrupted due to an application checksum error or signature inconsistency. When this occurs, the Neuron is unable to complete the startup sequence resulting in the MNL-800 continuously resetting. Resolution Follow the procedure documented in TPA-RKFD-09-0005.00 to reconfigure the communications processor in the MNL-800 controller. In the unlikely event that this procedure does not correct the communications issue, please contact Product Support Services for additional assistance.

Issue The damper position value sometimes displays as "NA" Product Line I/A Series Environment I/A Series MNB VAV Cause The VAVActuator object in the controller's database has its position initialization mode set to 0 which means it will initialize the position value at its earliest opportunity following a reset. Therefore, the position will display as "NA" until the controller reaches the full open or full closed position Resolution The VAVActuator object in the controller's database has three options for the position initialization mode following a reset. If having the position display NA for a time following a reset is not desirable the position initialization mode can be set to force the controller to go open or closed following a reset and then it will display a value for the position following a reset. The following table is extracted from the WorkPlace Tech 5.x Engineering Guide Supplement. Set the Initialization Mode to 1 or 2 (in the VAVActuator object properties) and download the application. 

Issue When attempting to perform maximum or minimum Flow Balance on a MNB-V1 controller, ;an error appears: "Invalid flow setpoint values. To balance the selected flow setpoints...." Product Line TAC IA Series Environment MNB-V1 Controller Cause The MNB-V1 is a cooling only controller and does not have the Reheat properly disabled. Resolution Check the date code of the MNB-V1 controller. If it is between 0902 and 0913 see TPA-RKFD-09-0007.01 on The Exchange Download Center for details. If it is outside that date code range contact Product Support Services for assistance.

Issue A Controller with X Driver support has been loaded up with the M-Bus (or M Bus) X Driver and connected to a M-Bus to RS-232 converter (i.e. Westermo AD-01) but is not getting data from the M-Bus meter. Note: This is M-Bus (Meter Bus) and not Modbus which is a different protocol Environment bCX1 and Netcontroller II 2nd Generation controllers with X Driver port enabled MBus, M Bus, XDriver, X-Driver Cause Incorrect comm port settings for the M-Bus interface will stop correct communications to the M-Bus meters. Resolution DefaultMode = Xdriver Baud = Baud300 Parity = Even Stopbits   = StopBit1 Datalength = Databits8 Connect up and configure the system as detailed in the M-Bus manual as supplied (downloaded) with the M-Bus X Driver software. Unless specified otherwise in the manual for the specific 3rd party meter being used, set up the Comm port on the Controller with the above parameters: These settings should be entered and verified through the Command line, then printed back to verify they have been accepted.

Issue Unable to gain access to Building Expert Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi Purpose Manager MPM-GW MPM-UN MPM-VA Cause The admin password has been changed and the user has lost the password Resolution For MPM with firmware 2.14 and earlier: Send the MPM 'default.db' file to Product Support.  From a web browser, you can save the default.db file to the local drive by typing the address http://[ip_address]/root/default.db (replace [ip_address] with the actual IP address of the MPM, or 10.50.80.2 if bootloader is used) For MPM with firmware 2.15 and later: Send the MPM Node ID or MAC Address to Product Support. Refer to the document StruxureWare Building Expert Password Recovery When Accessing MPM - Reference Guide for the procedure to obtain the MPM Node ID or MAC Address.

Issue Lon Tunneling does not function with Workplace Tech 5.7. Environment Workplace Tech 5.7 Cause In order for Lon Tunneling to work, the Echelon OpenLDV Network Driver, version 3.4 is a requirement. Resolution To determine what driver version is currently installed, follow the steps outlined on page 7 of the WPT 5.7 Installation Instructions (F-27367-4). If "Echelon OpenLDV 3.4" is not listed, install the Echelon OpenLDV Network Driver software. The installer file for this driver is provided on the WPT 5.7 CD or it can be downloaded from The Exchange Download Center: 153-0212-01A_OpenLDV340.exe. Alternatively, it can be downloaded from the Echelon website (www.echelon.com). In order to download from Echelon’s website, a (free) user account is required. Once it is created, proceed to “Recommended Downloads” and the LDV driver will be listed (towards the bottom):"OpenLDV 3.4 Network Drivers for Windows Vista/XP/2000/Server 2003 (includes drivers for i.LON 10/100/600 RNI, PCLTA-20/21, PCC-10, and U10/20".

Issue Once the occupied cooling and heating setpoints are written from a BMS, the user is not able to change the setpoint from the room controller Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment Automation Server Enterprise Server SE8000 Series Room controller Viconics branding VT8000 Series Multi Purpose Manager (MPM) BACnet Cause By default, the occupied setpoint value is written to Room Controller with priority level 16 by the BACnet front end. Attempting to change the setpoint locally using the up and down arrows on the SE8000 Room controller will not be allowed since the Room controller uses the relinquish value internally (priority 17) which will be automatically overwritten by the BACnet front-end. Resolution The work around is to release the BACnet front-end control over the BACnet object using a LUA4RC script. The script can be uploaded using one of the following two methods: 1 - Uploader Tool A USB cable is required to upload the script. The uploader tool can be downloaded from the Exchange Download Script Download Uploader Tool   2 - BACnet The script can also be directly uploaded via BACnet using the "Description" field as shown in the image below if (ME.AV92 == 6 or ME.AV92 == 7) then ME.AV39_PV[16] =nil ME.AV39_PV[10] =nil ME.AV40_PV[16] =nil ME.AV40_PV[10] = nil ME.AV92_PV[17] =0 end Where, ME.AV92 is the Keyboard value ME.AV39 is the Occupied Heating Setpoint ME.AV40 is the Occupied Cooling Setpoint Using this method, the script can be uploaded to multiple SE8000 Room Controllers by following the steps in Bulk Lua4RC upload via BACnet (Mass upload) For more information about Lua4RC, refer to the Lua4RC Programming Guide

Issue Are there restrictions on the location of the SP-C on the RS-485 bus? Product Line Security Expert Environment Security Expert Controller (SP-C, SP-AC1, SP-ACX, SP-C-WEB) Security Expert Expander Modules Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause The SP-C Installation Manual shows the SP-C as the first device in a standard network communication connection.  Locating the Security Expert controller in the middle of the RS-485 bus will reduce the amount of cable required. Resolution You can put the controller in any position on the RS-485 chain. Ensure you use the correct cable type, the overall length does not exceed 900 meters (3000 feet) and the two ends are correctly terminated with EOL resistors. Refer to the Encrypted Module Network section in the SP-C Installation Manual - System Controller for more details.

Issue Live Video of Cameras from Digital Sentry can't show in Vista Workstation in Chinese OS. But it works fine in Pelco ControlPoint. Vista version is 5.1.8. Environment Vista 5.1.8 Chinese OS Digital Sentry Cause There are some compatible issues for Vista 5.1.8 with Chinese OS. Resolution Click here to download the TAC Vista Server Hotfix 28 (replaced hotfix 15) and then install it. Then this issue will be solved.

Issue Need linkage kit for TAC ball valves: VB-2213-XXX-9-XX and VB-2313-XXX-9-XX. Product Line Field Devices Environment Ball Valve Linkage Kit Cause Replace linkage components on the valve bodies. Resolution Part # AV-610 Click here to download the Installation Instructions from the Exchange Extranet.

Issue Limit access options of the users of the I/NET system. How many passwords are allowed? Environment I/NET User administration Cause There are many reasons to limit the access of different users in I/NET. One, for example, is if the HVAC is part on the Smoke Control Strategy.  Resolution The host password scheme covers over 100 individual host/system functions and capabilities. The number of uniquely defined users, when unique passwords for each, is virtually unlimited at the hosts. Refer to TCON 231, Smoke Control Systems Manual, System Access Control, Passwords for more information.

Issue Can the current revision of I/NET Seven Software CD key be used to install older revisions of I/NET Seven Software.  Site has a revision of I/NET installed older than the current release version and additional Site or Seat License is required for the site. Upgrade or revision changes. Product Line TAC INET Environment TAC I/NET Seven Cause Additional License Seats requested by site\customer. Resolution Only current revisions of I/NET seats are available for purchase. Current revision of I/NET Seven Software CD keys are backward compatible within the same major revision release (i.e. 2.40 CD keys are compatible with any 2.XX revision.) Every computer which has I/NET installed must have a I/NET CD regardless if the site is HVAC, Security or both. At a site which has a StandAlone with I/NET, it must have a Site License. If I make that a FileMaster and add one Equalized Client, a SEAT license must be purchased for that Equalized Client. If I add another Equalized Client(s) or perhaps Remote Client(s) additional SEAT licenses must be purchased for those.  The license key is registered to the site, see I/NET CD Key and software revision for more information. When looked up, it reveals how many licenses (Site or Seat) have been purchased for that site. After the initial purchase, any I/NET PC upgrade uses Part Number INETSEVEN24U If upgrading Site computer use Part Number INETSEVEN24U If upgrading File Master use Part Number INETSEVEN24U If upgrading Equalized Client computer use Part Number INETSEVEN24U If upgrading Remote Client computer use Part Number INETSEVEN24U If there is a separate database for a site, let's say they open a new building with INET install with a different db, then an additional Site license is required which would be a new license key. For the latest version information check Software and Firmware compatibility matrix for older versions of the traditional product lines   Upgrade orders can be placed using the following part number: P/N: INETSEVEN24U TAC I/NET Seven Software CD TAC I/NET Seven Getting Started - TCON298 Software License Agreements TAC I/NET Seven Software Box New software orders can be placed using the following part numbers: SEVENMAXR - HVAC & Security site license, w/ CD SEVENHVACR - HVAC only site license, w/ CD SEVENSECR - Security only site license, w/ CD SEVENADDHVAC - Add HVAC, site license only SEVENADDSEC - Add Security, site license only SEVENSEATR - HVAC & Security license for 1 workstation, w/ CD, site license required SEVENSEAT3 - HVAC & Security license for 3 workstations, w/ 3 CDs, site license required SEVENSEAT5 - HVAC & Security license for 5 workstations, w/ 5 CDs, site license required SEVENMANUAL - Manual set, 3 volumes. No CD   Example: The site is currently at I/NET Seven Software Revision 2.14 and requires the purchase of additional seat licenses. The newly purchased seat licenses are the current I/NET Seven Software Revision 2.47. Two options available: 1) Use the newly purchased I/NET Seven Software revision 2.47 seat licenses to install the I/NET Seven Software revision 2.14. Upgrade the sites original licenses from I/NET Seven Software revision 2.14 to 2.47 Older revision I/NET Seven Software can be obtained from either the original CD Media or can be downloaded from EcoBuilding Download Center. Example 2: A site has an existing Host File Master, and Five(5) SEAT licenses(Equalized Client or Remote Client). To upgrade, they would purchase six(6) INETSEVEN24U part numbers which is for each of those workstations. To add an additional I/NET workstation, they would purchase a SEVENSEAT, which is the additional SEAT license.