Issue If a Modbus IP server goes offline it will slow the polling of other operating servers, how can this be prevented? Environment Modbus TCP/IP X-Driver Cause When the Client Modbus IP XDriver polls points from a Server that is offline or not communicating it will time out slowing the polling of other online devices. Resolution Create a "Remote Device Status Point" (Function code 102) for each of the Servers on the system. This point will return a  value of 1 when the server is communicating, 0 when it is not connected. If a server is known to be offline or switched off this point can be set to a value of 2 to stop it polling that server for data. This allows the other servers to continue to be polled without any time out delays from every point on the offline server.

Issue What is the "meter factor", what does it mean? Environment Kamstrup Heating meter cooling meter flow meter Multical 601 602 Cause The "meter factor" is mentioned in the documentation, but what does it mean? Resolution The "meter factor" is the number of impulses/Liter, and differs between the different sizes of meters. This value is described in the data sheet. The meter factor can also be seen on the label on the side of the meter.

Issue Installed language pack on PC but the language doesn't change Environment SmartStruxure Workstation Cause The operating system language of the computer on which WorkStation is installed determines the language that WorkStation displays in. For example, if the language of an operating system is Spanish, WorkStation is displayed in Spanish, provided that the Spanish language packages are installed Resolution You have to have the same language on the Operating system as the Language pack.

Issue Changing a Controlli MVL56C actuator. Environment MVL56C VMB VMB16 Cause A Controlli MVL56C actuator is to be replaced, is a linkage required to connect to a Forta actuator? Resolution A linkage is required. The linkage is the AG50, part number 880-0127-000

Issue A "Save Error" message that says "Not enough quota is available to process this command" is displayed when trying to save graphics.  Environment SmartStruxure Workstation  Cause The error message indicates that there not enough virtual memory (VM) available.  Resolution Close some applications and try again. If the error message is still being displayed, try increasing the virtual PC’s memory. Windows XP: 1. Open “Control Panel” and click on “Systems” 2. Select the “Advanced” tab 3. Under the “Performance” header, click on the “Settings” button and then “Advanced” tab. 4. Click on the “Change” button under “Virtual memory” 5. Increase the size of the virtual memory and click OK to save. Since Virtual Memory is dynamic in Windows 7, this error message is not common to a Windows 7 operating system. However, if running a lot of apps or the system has minimum requirement, it is possible that you can see it here. The following are steps to increase the VM for Windows 7. Windows 7: 1. Open Control Panel and click on Systems 2. Select the “Advance systems settings” 3. Under the “Performance” header, click on the “Settings” button and then “Advanced” tab. 4. Click on the “Change” button under “Virtual memory” 5. Increase the size of the virtual memory and click OK to save. VM uses the hard drive for storage.  

Issue DDC lines from I/NET sublan devices are not showing up in StruxureWare Workstation Environment I/NET to StruxureWare integration Cause I/NET ASC devices, particularly the MR-VAV series, can sometimes be configured as MRs. When this is the case, most of the I/NET processes will function, so that this is easy to overlook. Resolution Open I/NET Workstation Connect to the controller that is not showing the DDC lines from the subLAN Select Edit>Controller>MCU Configuration Change any controller that is an MR-VAV to an ASC Change any MRxx series controller to an MR. Perform a Station Save Open StruxureWare Workstation Right Click on the Selected Controller and select Upload Check to see if the DDC lines are now showing up If not, you may need to update I/NET Network Configuration, then deleted and rediscover the I/NET devices affected.

Issue Showing all points in the StruxureWare Database. Environment Enterprise Server Automation Server Cause In some instances you may need a complete list of I/O or values on a site. Resolution This process will show you the majority of objects on the system. It is possible that some will not be listed. For EACH Server on the system. In the System Tree Pane, expand the System Folder Expand to the Modules/RuntimeDBManager/VariableManager folder Click on the Variables Folder Copy the Contents to an Excel Document and repeat for each AS on the system.

Issue Backing up b3 controllers to flash. Environment BACnet b3 controllers Backup to Flash Cause B3 Backup to Flash does not operate as expected. Resolution The b3 controller Backup to Flash operates as follows; System variables that indicate the status of Flash / Backup. StatusBackup – Indicates if backup is needed, has been done, or is in progress. StatusFlash - Indicates that the flash is empty, valid or has failed. LastBackup – Indicates the time and data of the last backup.   Backup to Flash Operation. Downloading a controller will clear the flash memory. Resetting a controller will clear the flash memory. A download to a controller which fails, will clear the flash memory. Setting the controller "RestartMode" variable to Cool Start, will reload the controller from flash memory on power up, assuming there is a valid backup available..   Downloading a single object to the controller does not clear the flash memory.

Issue Making changes in a personnel object from WebClient logs the user out with the error: Web.Client is currently unavailable, if the problem continues, contact your system administrator. Environment WebClient Cause The name of one or more areas attached to the personnel object contain non alpha numeric characters such as commas. Resolution Remove offending character from area's name.

Issue Customer Care cannot offer a cross-reference or functional replacement to a caller looking to order an ENC-520-2 or ENC-410-1 which are obsolete.  Does one exist? Environment Niagara G3 Cause Product obsolescence Resolution Depending on the jobsite's network architecture and protocol integrations, the functional replacement to an ENC-520-2 or ENC-410-1 can vary.  Contact your Regional Sales Manager for assistance in selecting the correct replacement part.

Issue Does Schneider-Electric carry a line of carbon monoxide sensors with BACnet capability? Environment Kele Veris Cause Job specification Resolution Veris will be releasing a carbon monoxide sensor with BACnet and Modbus capability in 2Q14. Kele has the GDN series of carbon monoxide sensors that are BACnet and Modbus capable.  Visit kele.com and type GDN into the search field for a list of available models.

Issue Is it possible to repeatedly send messages from the 911 to keep a connection thru a 3G Cisco access point open? Environment TAC Vista 5.1.8 TAC Xenta 911 Cause There is no function in the 911 designed to do this. But the 911 can get it's time from a NTP server so specifying a NTP server in the 911 will make it ask the NTP server for the time. But the minimum poll rate for the NTP server is 30 minutes. Resolution Go to the Webpage for the 911. Under the time settings specify an NTP server. Now the 911 will ask the NTP server for the time with the time interval specified in the time settings and keep the connection open.

Issue In a TAC Vista server Network is a TAC Vista SmartStruxure Interfaces needed for each server? Environment TAC Vista Server 5.1.8 or later TAC Vista SmartStruxure Interface SmartStruxure Cause Do I need to set up a TAC Vista SmartStruxure Interface per TAC Vista server or can I use just one for all Servers? Resolution You don't have to set up an TAC Vista SmartStruxure Interface per server but you can have several if you want to reduce the server to server traffic.

Issue Is there a min/max pipe diameter when using the SCP110/SCC110 condensation detector? Environment 006902500 SCP110 006902510 SCC110 Cause Application options for SCP110/SCC110 condensation sensor Resolution Applicable Pipe Diameters:   ¼“(14mm)  -  3“(90 mm) Length of strap included in package:  350mm

Issue When attempting to communicate with a MNL controller using the Listen to service pin method, a neuron ID of all zeros (000000000000) is received after clicking on the 'Listen' button. This is an invalid neuron ID and the physical service pin on the MNL controller has not been pressed. Environment I/A Series WorkPlace 5.8.x Microsoft Windows 7 32-bit Echelon OpenLDV 4.0 Echelon Type II PC Card (formerly PCMCIA) LonWorks PC LonTalk adapter (PCC-10) (formerly PCMCIA) LONWORKS PC LonTalk Cause WorkPlace Tech requires that the PCC-10 LonWorks adapter to be configured to use NI Application NSIPCC. Resolution Here are the steps to configure the LonWorks Adapter to use NI Application NSIPCC in Echelon OpenLDV 4.0.  1. Go to Windows Control Panel and launch LonWorks Interfaces. 2. Click the PCC-10 interface in the list view on the left side of the user interface to display the interface's properties in the details pane in the right side. 3. The details pane lists the PCC-10 card’s system image and transceiver properties. 4. Click anywhere in the NI Application property, click the box to the right, and then browse to and select the NSIPCC image.  property, click the box to the right, and then browse to and select the desired system image from interface's properties in the details pane in the right side.

Issue Is there any thermic actuator that can be used with the VZ*19 valves? Environment VZ219 VZ319 VZ419 MZ20A MZ20B Cause In some applications, a thermic actuator is requested Resolution Unfortunately, the only available actuators for VZ*19 valves are the MZ20A (24V, 0-10V modulating control) and MZ20B (24V and 230V, 3 Point floating control)

Issue When replacing a valve where the MZ140 actuator is used, which valve will fit? Environment MZ140-24T MZ140-230T VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C Cause Valve that fits the MZ140 actuator Resolution The MZ140 is designed to be used with the VZ*08* valves (VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C).

Issue Parameter changes lost when downloading XBuilder project even though upload parameters has been performed. Product Line TAC Vista Environment TAC Vista TAC XBuilder TAC Xenta Server Cause When you upload parameters from a Xenta server in TAC Vista the values are stored in the TAC Vista database. To restore them to a Xenta Server, you have to download parameters as well. Resolution Upload parameters from TAC Xenta Server in TAC Vista Download from XBuilder Download parameters from TAC Vista Note: When you do changes in an XBuilder project and download it, these changes are saved to the Vista db, overwriting the previous values saved during the upload parameters process. This means that the download parameters won't have any effect. The upload/download parameters feature is intended to be used when: Someone has made (erroneous) value changes from the OP7 panel or the web interface (and you want to revert them) You need to replace the Xenta Server. Before replacing it, you make an upload. Then you download the XB project to the new Xenta Server and download.

Issue Pinpoint crashes when Animation is selected under the Active Components menu.  The crash occurs both when editing an existing animation or when attempting to create a new animation. Environment Pinpoint Active Animation Crash Cause Domain account permissions were restricted Resolution The network administrator increased the permissions for the account user.  No further details are available.

Issue Trying to purchase a Network 8000 conversion from the TAC I/A Series Migrator and the "Add to Cart" button is missing? Environment iPortal and TAC I/A Series Migrator tool Cause This can happen if someone adds a conversion file to a cart and leaves that cart without checking out or if a conversion file is added to a cart and then deleted from the cart. Resolution When this occurs the file migration must be done again.  Once the conversion is complete the "Add to Cart" button will be displayed and the file can be purchased.