Issue Getting LON messages TException E_QUEUE_FULL {LonAsyncRequest} in the standard output window. Environment R2, Niagara, Lon Service Cause If also in the message there is a line that includes: "lonextras.control.PollSnvtTempSetptCmd.execute" these messages are being caused by the use of the special object from the LonExtras jar called PollSnvtTempSetptCmd.  Resolution When the station is booting up the PollSnvtTempSetptCmd object  will begin its polling function before the station has finished rebooting causing the queue to fill up before the station starts.  There is an object in the LonWorks jar - Conversion container called SnvtTempSetptCmd that will perform the same function as the PollSnvtTempSetptCmd except it does not poll which is not necessary in most cases.  Replace all PollSnvtTempSetptCmd objects in the station with the SnvtTempSetptCmd object.

Issue When the valve is installed, it is impossible to see the direction of the sleeve Environment VTRE 7317039000 7317041000 7317045000 7317049000 7317053000 7317057000 7317061000 7317065000 7317067000 7317069000 Cause In order to know the position of the sleeve inside the valve, you need to know the relationship between the sleeve and the "cut" on the stem. Resolution The cut in the stem indicates the position of the sleeve. If the cut is at 3 o'clock, the port at 3 o'clock is closed.

Issue When ordering Veris products through Schneider Electric, SE part numbers must be used. Environment Veris products Cause Cross reference needed between Veris and Schneider Electric part numbers. Resolution   Veris Part no SE Part no H708 3240100000 H709HV 3240101000 H308 3240102000 H608 3240103000 H908 3240104000 H909HV 3240105000 H800 3240106000 H300 3240108000 H600 3240109000 H900 3240110000 H721LC 3240201000 H721HC 3240202000 H921 3240203000 H722LC 3240204000 H722HC 3240205000 H723LC 3240206000 H723HC 3240207000 H922 3240208000 H923 3240209000 H221 3240210000 H321 3240211000 AH01 3240301000 AH-27 3240302000

Issue The UNC and Enterprise server, as well as many other Schneider-Electric Buildings products, use a TIME protocol server to provide clock synchronization. The address of that Time Protocol Server no longer works. NOTE: The nist.gov sites will no longer be providing TIME protocol services over TCP port 37 as of March 1, 2013. Product Line Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Schneider Electric Buildings products that rely on the use of TCP TIME protocol servers for time synchronization. This includes the I/A Series R2 UNC & ES and the I/A Series G3 ENC & ENS as well as other IP ethernet based products. Cause Many server sites are discontinuing support for the TCP TIME protocol because it is so bandwidth intensive. NOTE: The nist.gov sites will no longer be providing TIME protocol services over TCP port 37 as of March 1, 2013. The site http://tf.nist.gov/tf-cgi/servers.cgi lists most of the currently available TIME protocol servers as well as the status of the entire TIME protocol system. Resolution If the product supports the use of the NTP time sync protocol, switch to the use of that protocol. If the device only supports the TIME protocol, consult the web site http://tf.nist.gov/tf-cgi/servers.cgi for currently available sites.

Issue Error "Job Failed  java.lang.NoSuchMethodError: com/tridium/install/BDaemonPlatform.getNiagaraR2Enabled()Z" when attempting to perform an I/A Series G3 Station Backup in version 3.6.31 after having installed the August 2012 security updates. Environment I/A Series G3 JACE or ENC with release 3.6.31 and security patches 3.6.47 installed. Cause Internal software error in the backup.jar file, version 3.6.47.2 Resolution Remove the backup.jar file, version 3.6.47.2 from the modules folder on the I/A Series G3 WorkBench computer. Remove the file backup.jar from the \niagara\niagara-3.6.31\sw\3.6.47.2 folder. Verify that the original 3.6.31 backup.jar file is in the  \niagara\niagara-3.6.31\modules folder.  Note that when replacing the backup.jar file, the 3.6.47.2 file should be renamed so that it can be restored later. Open the 3.6.31 Workbench and open the platform of the ENC / JACE. Run the Software Manager and note that a newer version of the is shown as installed as compared to the avail. version. Select the "backup" module by clicking on it then click the [Downgrade] button then click the [Commit] button. Acknowledge the warning that a reboot will be required by clicking the [Yes] button. Wait for the module commit process to complete, the station to reboot and restart. After the station has restarted you can log into the Station through Workbench and perform the backup to a .dist file using the standard station backup procedure (by right-clicking on the station name and selecting "Backup Station").

Issue ES will not start because only the WorkStation Software Professional license is installed and not the Enterprise Server License. Can both licenses be installed on the same computer ? Environment Enterprise Server Workstation License Cause The enterprise server will not run because only the workstation license is installed. Resolution Yes both the WorkStation Software Professional license and the Enterprise Server license can be installed in the same computer.  

Issue Schneider Electric part number equivalent to Belimo SGA24 Environment SGA-24 AM-705 Cause Internal purchasing instead of external. Resolution No cross reference is available for the European market. The Belimo positioner in question is not represented in our portfolio and needs to be purchased from the manufacturer directly. For US market, please refer to AM-705.  

Issue Schneider Electric part number equivalent to Belimo SGF24 Environment SGF-24 AM-706 Cause Internal purchasing instead of external. Resolution No cross reference is available for the European market. The Belimo positioner in question is not represented in our portfolio and needs to be purchased from the manufacturer directly. For US market, please refer to AM-706.

Issue Schneider Electric part number equivalent to Controlli MVT44 Environment Controlli MVT44 (Previously badged as TAC) MZ20B-24 (8455001000) Cause Internal purchasing instead of external. Resolution Schneider Electric MZ20B-24 (8455001000) is the equivalent of Controlli MVT44.

Issue Need to control six fans at same speed. Environment b3920, ABB VFD Cause How to properly calculate the load on the analog output.  Resolution The b3920 has a 0-10V output and the VFD has a 0-10V input. The VFD data sheet indicates the input presents a resistance of 2 Megohms. The b3920 data sheet indicates the output load resistance must be greater than 2Kohms. When resistors are wired in parallel (like when sending the same signal to multiple VFDs) the total resistance is always less than the smallest resistance. When the resistors are the same size the calculation of the total resistance is simply the resistance divided by the number of resistors. In this case we have 2,000,000/6 = 333,333 ohms - way more than the 2000 ohm minimum. So, the b3920 output should be able to send a proper signal to the six VFDs. For more info on the math see http://en.wikipedia.org/wiki/Series_and_parallel_circuits#Parallel_circuits

Issue Is it possible to connect the thermistor input to U1 & AI (actuator position 0-10Vdc) to U2 using the same "M" terminal?   Environment TAC Xenta 280 TAC Xenta 300 TAC Xenta 400 Cause All M terminals are internally connected. There are fewer M terminals than inputs. Resolution Yes, you could use the very same M connection to both inputs, however you should have separate cables connect to M. It is also important that the M connections are only used as reference for inputs, so there are no current in this connection, like you need to have separate connection for powering the actuators.  

Issue Procedure to activate the Add-on reports module. Environment Continuum Add-on reports module. Cause Received an Activation Code from the COE Team, need to know the procedure to activate the Add-on reports module. Resolution You will receive an Email from the COE Team with the Activation Code along with Instructions on how to activate it. For your Convenience the instructions are below. ACTIVATION INSTRUCTIONS - CONTINUUM REPORTS INSTALLED IN C:\PROGRAM FILES Make sure Continuum is not running Make sure Continuum Reports is not running Launch a DOS Command Window CD "Program Files\Continuum_Reports" Enter in lower case: reports key writer Enter the activation code. (Note: Case sensitive)   -(OR)-   ACTIVATION INSTRUCTIONS - CONTINUUM REPORTS INSTALLED IN C:\PROGRAM FILES (X86) Make sure Continuum is not running Make sure Continuum Reports is not running Launch a DOS Command Window CD "Program Files (x86)\Continuum_Reports" Enter in lower case: reports key writer c:\progra~2\continuum_reports 6. Enter the activation code. (Note: Case sensitive)Activation Instructions - Continuum Reports installed in C:\Program Files 1. Make sure Continuum is not running 2. Make sure Continuum Reports is not running 3. Launch a DOS Command Window 4. CD "Program Files\Continuum_Reports" 5. Enter in lower case: reports key writer 6. Enter the activation code. (Note: Case sensitive) -or- Activation Instructions - Continuum Reports installed in C:\Program Files (x86) 1. Make sure Continuum is not running 2. Make sure Continuum Reports is not running 3. Launch a DOS Command Window 4. CD "Program Files (x86)\Continuum_Reports" 5. Enter in lower case: reports key writer c:\progra~2\continuum_reports 6. Enter the activation code. (Note: Case sensitive)

Issue Error message  "No default Mail server detected" when installing Continuum Environment Windows 7 Windows XP Windows Vista Continuum Outlook Express Windows Live Mail IE Internet Explorer Cause When Microsoft released Windows 7 they removed the email program "Outlook Express"  As a result of this in IE (internet explorer), default Email program is left empty, as Continuum can send emails there needs to be a default program selected Resolution Solution for this is to first install "Windows Live Essentials" from the following link http://windows.microsoft.com/en-GB/windows-live/essentials-other-programs?T1=t2 In some cases you will get an error message which will stop you running the program, if you get this error then follow the next link on how to fix this http://answers.microsoft.com/en-us/windows/forum/windows_7-system/how-do-i-reinstall-wldcoredll/2075e9bf-2e5a-e011-8dfc-68b599b31bf5 On successful install of the above program you will now need to go into IE (Internet Explorer) goto "Tools" then "Internet options" then select "Programs" you will now see a list of options, next to the E-mail: option click on the drop down and select "Windows Live Mail"  Apply the changes and close the program, you should now be able to install and run Continuum without getting the  "No default Mail server detected"  error message This problem can also happen in other OS environments i.e XP and Vista, in this case you do the same as above but instead of using Windows Live Mail you would use "Outlook Express" or you could use "Office Outlook" if you have a MS Office package installed

Issue If using the "sym" jumper in a 100Pa configuration, will this mean -50Pa - +50Pa range? Environment 004700320 SPD310-100/300/500/1000 Pa 004700340 SPD310-1000/1200/2500/5000 Pa 004700360 SPD360-300/500/1000/2500 Pa Cause In some applications, the output signal, is requested to be symmetrical. Resolution The specified values we can grant is only down to 100 Pa. Using the Sym – jumper configuration would change the signal to -100 Pa …+100 Pa ( not -50…+50 Pa ), because the sensitivity of the sensor does not change by this jumper.

Issue The descriptions of the MN-S and MN-S1 sensors both state that they are temperature sensor only, what is the difference? Environment MN-S MN-S1 MN-Sx Micronet 2000 I/A Series Micronet Cause The part number descriptions of the MN-S and MN-S1 sensors both state that they are sensor only, what is the difference? Part # MN-S Description: MicroNet 2000 Wall Temperature Sensor with Temperature Sensor Only          Part # MN-S1 Description: I/A Series Micronet S-Link Sensor Assembly Providing Temperature Only.   Resolution While physically and functionally similar the two sensor belong to different product families and are not interchangeable since they utilize different communications protocols. The MN-S communicating sensor is compatible with the Micronet 2000 product family and is used with MN-FLO, MN-FLO3T, MN-HPFC controllers that use U bus communication protocol for sensor data. The MN-S1  communicating sensor is compatible with the I/A Series Micronet  product families and is used with MNL and MNB range of controllers that use S-Link communication protocol for sensor data.

Issue A sensor connected to a DMS system displays the letters INH to the right of the real-time display.  What does this mean and how can it be removed? Environment DMS Cause It is unknown how the INH appeared on the point.  There are at least three ways to do it with programming but none were found in the database. The INH is short for 'inhibit'.  It prevents a point from generating alarms or changing conditions even though an alarm or change of condition exists.  It is useful during times when maintenance is being done on the associated HVAC system or if the HVAC system is scheduled off.  It prevents nuisance alarms. Sometimes it gets applied after a database glitch during a loss of power or communications.  This situation is rare but it can occur. Resolution To remove the INH and allow the sensor to alarm and change condition, it must receive the ENINH command.  There are several ways to apply the ENINH command.  The quickest way is to use command mode. In OPRIF, - use the up and down arrow keys to highlight the sensor with the INH applied to it. - press F8 to enter command mode - type ENINH then enter - press F8 to exit command mode - allow OPRIF a few seconds to update and refresh the sensor on the screen

Issue Upgrading an end customer copy of WorkPlace Tech from version 5.8.1 to 5.8.2. Is there a charge for it? Environment WorkPlace Tech Cause Cost estimating for end customer's system upgrade Resolution There is no charge when upgrading WorkPlace Tech from 5.8.x to 5.8.y. Charges apply when upgrading WorkPlace Tech 5.7.x to 5.8.x.  

Issue PinPoint graphics crashes when creating or editing "Active Animation" or "Combo Box" Environment Windows 7 1.93 1.94 Cause If logged on to the PC as a Power User or other non Administrator account you may not have the correct permissions to run some items within Continuum Resolution If the user is required to modify or create PinPoint graphics or various other activities, full access to the Continuum Folder may be required ( or Graphics Folder if this is an a remote server) 1. Log on to the PC as an Administrator 2. Locate the Continuum directory (usually C:/Program Files/Continuum) or Graphics directory 3. Open Properties (Right Click) 4. Select Security 5. Add the required Group or user name, give the write permission

Issue Unable to locate documentation for Calectro / Schneider Electric products on SE web. Environment Calectro Class 3 products Cause As Class 3 products, the documentation and support is provided by the manufacturer. Resolution All available documentation, such as data sheets, CE certificates and other related documentation, is available for download at www.calectro.com

Issue Need to know the type of RFID card for Continuum access control system.   What type of RFID card works for Continuum Access control system? Environment CX9900 , CX9940 , CX9680 ACX5740 , ACX5720 Continuum Cause Need to know the type of RFID card supported by Continuum system Resolution Continuum access control system supports the RFID card as long as it supports Wiegand format up to 64bits.