Issue Attempted upgrade of controller firmware cannot be performed Environment CX model controllers BCX 9640 model controllers Cause A situation where a failed upgrade to the controller firmware can cause the controller to be in an state that cannot accept a firmware upgrade. Resolution 1. Run a listview of the controllers and add the column “Usable” to the listview. 2. Run the listview and under normal conditions the usable attribute should be 1.  if the attribute set to 0 perform the following steps. 3. Select the row in the listview where the "usable" attribute is 0 4. In the menu select Object/Set Attributes 5. Select Name = Usable and set the value to 1 and click ok. The controller should be in a state that will accept a controller firmware upgrade.

Issue Previously online Xenta Servers are now offline in Vista. They can still be reached via the web interface, and "telnet [ip address] 443" also works fine. Product Line TAC Vista Environment TAC Vista Xenta 511, 527, 701, 711, 721, 731, 913 Cause By default, when you add a Xenta Server in Vista, the checkbox "use browser proxy" is ticked. Even though there is no proxy server defined in Internet Explorer's settings (Tools > Internet options > Connections > LAN settings), in some rare cases this tick may cause Vista to lose the connection to the Xenta Servers (i.e. even if set to "use automatic settings"). This may be due to some changed firewall or network settings at the Vista PC. Resolution In Vista, right-click the Xenta Server and choose Properties Untick the checkbox "use browser proxy" The Xenta Servers should now go online immediately.

Issue Where can I find documentation which explains what a Trend Log Comparison Report does? Environment StruxureWare Building Operation 1.3 Cause The Trend Log Comparison report provides a way for you to compare the output of the trend logs associated with a data point, such as the kilowatts for a power meter. The report provides similar reporting as the Trend Chart, however, you can export the report, schedule the report, and run the report using a Web browser and without access to WorkStation.   Resolution It is possible to read about Trend Log Comparison report in the manual Web report reference guide which you find on the Extranet under Products > StruxureWare Building Operation > Product information > StruxureWare > Building Operation 1.3 > Report server.  

Issue In some applications, a valve with higher temperature range is required. Environment High temperature valve VGS211F: VGS211F-15CS03 VGS211F-15CS04 VGS211F-15CS05 VGS211F-15CS07 VGS211F-15CS08 VGS211F-20CS VGS211F-25CS VGS211F-32CS VGS211F-40CS VGS211F-50CS VGS211F-65CS VGS211F-80CS VGS211F-100CS Cause High temperature application. Resolution The only valve currently listed in our portfolio that is capable of temperatures up to 200°C is the VGS211F valve.

Issue Cannot access BCX controller webpage after pressing IP Reset. Environment Controller Web Page Default IP IP reset Cause IP reset button was not held down for a sufficient time to reset the controller IP address. Resolution Was able to login to the controllers config page once the controllers IP Reset button was held down for a full 60 seconds.

Issue A SIM block in an LNC-100 has a diagnostic ERROR output = 159. Environment Network 8000 LNC-100 Cause See the I/A Series MicroNet LON Network Controller manual, F-26566, Table 3.4, "SIM Block Error Codes", page 18: "Could not read the NV information from the node. NV index does not exist in the specified node. See Appendix A for NV index values. OR The node is possibly offline." Resolution Over the years, we have documented a few different cases of the ERROR = 159, and have found some different causes and resolutions. 1. On new installations, an incorrect data string in a SYS:SIM block could prevent the LNC-100 from communicating with any of the LON controllers, and every SIM block in the database would display ERROR = 159. For example, in one case, the data string in the SYS:SIM block was "DOMAIN0=010000, SUBNET0=1,NODE0=127,ENGLISH,HEARTBEAT=120".  Because the Domain address established by the network management tool used a one-byte address = 01, rather than the 3-byte address entered in the data string, the LNC-100 was not able to communicate with any LON devices. When the data string in the SYS:SIM block was edited to include the correct 1-byte Domain address, "DOMAIN0=01, SUBNET0=1,NODE0=127,ENGLISH,HEARTBEAT=120", the LNC-100 was able to communicate, and the diagnostic error in the SIM blocks was cleared. In another case, setting the NODE0=15, saving the change, then setting it back to NODE0=127 in the data string of the SYS:SIM block enabled LON communications. 2. On existing installations that have been working OK for years, some of the SIM blocks show ERROR = 159, while other SIM blocks continue to communicate normally. Because the LNC-100 continues to communicate normally with some of the LON controllers, you can rule out hardware failure of the LNC-100.       a. The LON nodes (controllers) associated with the SIM blocks displaying the ERROR = 159 might be offline. Use NodeUtil to check the status of the node, and to set it online if possible.       b. The LON controller may have been replaced, and the replacement controller not assigned to the same Domain, Subnet, or Node as the original. The SIM block will not be able to identify the replacement, will display ERROR = 159. Use NodeUtil to identify the LON address of the replacement node(s), and a LON network management tool to assign its Domain, Subnet, and Node to be compatible with the information in the data string of the SYS:SIM block.      c.  The LON controller may have been replaced by a newer model with a different profile, Program ID, and XIF file, so the points mapped in the SIM block no longer correspond exactly to the NVs in the newer profile. Use NodeUtil to extract the XIF file from the new controller, and check the NVs to determine if the NV index or SNVT type are different than those in the original controller. Edit the DATA field(s) in the SIM block to correspond to the new profile in the new controller.

Issue Can a WebClient Personnel Manager Security Key (WEBC-PM) be upgraded to a WebClient Professional key (WEBC-PRO)? Product Line Andover Continuum Environment WebClient Cause Have a WebClient PRO key and want to start to use Graphics with WebClient browser PC's. The WebClient PM is a cut down version of WebClient which limits its use to security functions such as viewing alarms/events and managing personnel. Using a WebClient PRO key is required for viewing Graphics at the WebClient browser PC's.   Resolution A WebClient Personnel Manager Key can be upgraded to Professional version. (PM to PRO) Contact Repairs (details below) to order the upgrade. The cost for this is the difference in price between the two parts. The flash file is sent via email with instructions on how to apply it to the existing Key.  

Issue When reloading array points (a numeric configured as a manual log) the array values are not restored and default back to a NULL state until set. How can this information be saved into the Database so that it can be restored when the controller or point is reloaded? Product Line Andover Continuum Environment Continuum Cyberstation Continuum Controllers Cause All the array values are not saved to the Database when the setpoint flag on the numeric is set, this will only save the current value of the numeric to the database. The array entries are only stored in the controller and are therefore lost when the controller is reloaded. Resolution The SAVE command can be used to save controllers / objects to the database. This can be used in a PE program to backup a points array data to the SQL Database. One very big note on this is that this will only work with IP level controllers and will not work on i2 or b3 controllers. Create a Program in a Workstation and use the following command to save and overwrite a numeric (including its array information) to the database. For more information on the syntax, consult the online help and search for "SAVE". SAVE \network1\ctrl1\num_array -o You still need to ensure the Setpoint flag check box is selected for the numeric array.

Issue Does Continuum support Escorted or double card swipe requirements? Environment ACX57xx, AC1 range Cause Some specifications call for 2 valid cards to be presented before the door is released, also called the 2 man rule. Resolution Continuum does not support the requirement for escorting or double card swipe requirements, if a valid card is swiped at a door it will release. One possible workaround could be to have 2 readers (doors) each opening an output relay. Then wire the two relays in series, such that both outputs need to be On to power the door magnetic lock. So the personnel and the supervisor (or Escort) both need to present their card to their respective readers at the same time to open the door.

Issue After upgrading the database from version 1.74 to 1.81 and converting the NC1 to NC2 all the doors produce the following error on reload. Infinity controller error: Feature has not been enabled in this controller  An error was detected while attempting to set an attribute in a remote Infinity object.   Environment CyberStation CX9680 ACX5720 ACX5740 Cause New CardFormats2 column in the door table contains incorrect value. Sending a door object from the database to a text file shows the following InstanceId : 7001/7004  CardFormats : 4  CardFormats2 : 1246576928 <------------------------ this attribute should have an initial value of zero.  Description : DOOR 1.04   Resolution Run the following SQL query to set the initial value of the new CardFormats2 column in the database to zero update Door Set CardFormats2 = 0

Issue Both the BACnet Comm and the BACnet IP Port are enabled in an ENC-520, but BACnet devices are not being discovered. The Discover button it grayed out. Environment Niagara G3 all version, ENC-520-2, ENC-410 Cause No network adaptor was selected. The ENC's Adapter setting under the station’s BacnetNetwork/Bacnet Comm/Network/IpPort/Link was set to "none". Resolution A network adapter must be selected for the station. - Open the BACnetNetwork of the station and go to Bacnet Comm/Network/IpPort/Link - Click on the arrow next to the Adapter property and select the correct Ethernet adapter - save change - Make sure that the Object Id of the BACnet Local device is set to a unique value other than -1 - A reboot is required after the change. You should now be able to Discover the BACnet devices.  

Issue Get error message when loading TAC Vista Webstation: "Could not load file or assembly TAC.Common.License.Flex.dll or one of it dependencies. The specified module could not be found." Environment TAC Vista 5.1.4 TAC Vista Webstation 5.1.7 Cause When installing TAC Vista Webstation it must always be the same version as the TAC Vista server. Resolution Upgrade TAC Vista server to version 5.1.7 or downgrade TAC Vista Webstation to version 5.1.4.

Issue After the correct username and password have been entered, Webstation stays on the login page. Environment Vista Webstation Internet Explorer Cause There could be security settings in Internet Explorer that block the Webstation login. It could also be due to an issue that has been corrected in the latest hotfixes of Vista 5.1.8. Resolution Vista 5.1.8 Issue In Vista 5.1.8 there was a third party application hotfix released for both Webstation and Vista server. You can go here to download the latest hotfixes. This will allow Webstation to make the connection to the Vista server and stay logged in.   IE Browser Setting Issues Try to change another web browser. For example, Firefox is a good recommendation. You can click here to download the newest version of Firefox.

Issue What limitations are in there when entering the SQL Server name in database initialization? Environment Installing Continuum Cyberstation and Web Client Cause The number of characters is limited in the database initialization screens for Server, Workstation and Stand Alone installations. Resolution When entering the SQL server name in Database Initialization this is limited to a maximum of 30 characters. Should your server name exceed this you can use the servers IP address, or map a network drive.

Issue Sensors required Environment DC1100 sensors Cause What sensors does the DC1100 optimiser/compensator require? Resolution Old        Description                      New Part Number Spec A701     ROOM SENSOR            STR600D/004604000 A702     OUTDOOR SENSOR    STO600D/5126000000 A703     IMMERSION SENSOR   STP600D/5126010000 A704     STRAP ON SENSOR    STC600D/5126020000

Issue Sensors required Environment DC1400 sensors Cause What sensors does the DC1400 optimiser/compensator require? Resolution Old        Description                                                                       New Part Number Spec DRT3454    ROOM SENSOR                                                      STR600/004604100 DOT0002   OUTDOOR SENSOR                                               STO600/5126060000 DWT0001  IMMERSION SENSOR                                              STP660/5126080000 (NO POCKET SUPPLIED) DST0001   STRAP ON SENSOR                                                STC600/5126070000 Pockets available: DWA0001    BRASS POCKET ADAPTOR                                 9121058000 DWA0002    IMMERSION STAINLESS POCKET 120MM           9121060000 DWA0003    IMMERSION BRASS POCKET 200MM                  9121062000 DWA0004    IMMERSION STAINLESS POCKET 200MM           9121064000 DWA0005    IMMERSION BRASS POCKET 120MM                  9121066000

Issue Since the V394 is obsolete, a proper replacement is requested. Environment V394: 7319421000 7319425000 7319429000 7319433000 7319437000 7319441000 7319445000 7319449000 V341: 7314121000 7314125000 7314129000 7314133000 7314137000 7314141000 7314145000 7314149000 V311T: 7311717000 7311721000 7311725000 7311729000 7311733000 7311737000  7311741000 7311745000 Cause Replacing obsolete valve. Resolution Depending on application, the V311T or V341 are the closest available valves for replacement. The V341 is of Bronze material, while the V311T is Cast Iron. Depending on the valve size in question, the closest fit is the V311T, while the V341 will require pipe work. See each products data sheet for more information and details.

Issue We are unable to connect to a Niagara G3 ENC-520 whose IP address was incorrectly set. How can the IP address be determined and changed if there's no access via its Ethernet port? Environment Niagar Workbench, ENC-520, ENC-410 Cause Incorrect entry of the IP Address or subnet mask can cause the ENC to appear unresponsive to WorkBench software. Resolution There are two methods available to determine the IP address and subnet mask entered for the ENC. The first method requires having access to the computer used to change the IP address of the ENC. Your Workbench PC records the “before and after” TCP/IP settings made from Niagara platform connections in a a file called "ipchanges.bog". You can review changes from Workbench using the following procedure. Do the following in Workbench: 1. In the Nav tree, expand “My Host” and then “My File System.” 2. Expand “Sys Home” and then “users.” 3. Expand your user folder, then expand “ipchanges.bog.” Child folders are “date-named” using the following convention: d for example, “d20041220171000” for 2004 Dec 20 5:10pm 4. Expand any folder of interest. Underneath each folder are two objects:    • priorValue — TCP/IP settings that existed before this change.    • newValue — TCP/IP settings that existed after this change. 5. Double-click a priorValue or newValue to see settings in the “Tcp Ip Host Editor” (see Figure). The second method requires the use of a terminal program, an UNCC-405 to adapt RS232 to RJ45, and a CBL-RJ45 cable (a standard Ethernet cable no longer than seven feet will do). The HyperTerminal program is used to directly connect to a ENC-520 to verify and to make changes to its IP address in order to make it accessible. HyperTerminal makes it possible to view the ENC's configuration and execute limited commands. Reference the section “Using serial system shell”, located in Chapter 1 of the Niagara AX Install & Startup Guide, on how to directly connect to ENC using HyperTerminal. After connecting to the ENC, use the procedure "Updating Network Settings", which is located in the same Chapter of the guide, to display and/or change the IP address or subnet mask. Failure to enter the subnet mask properly can prevent the UNC from being seen by WorkPlace Pro.          

Issue In some applications, a combined temperature and CO2 sensor is requested Environment SCR series sensors SCR110 SCR210 SCR510 SCR610 SCR810 Cause Application requirements Resolution The SCR series sensors are able to measure the levels of CO2, RH (if equipped) and temperature of air inside a room. See product documentation for more information and details.

Issue Needs a 230V actuator to replace existing actuator on customer installation Environment MV15B VG311F Venta Cause Since most actuators are 24V, the 230V option is not too common Resolution The 230V version of MV15B, part no 880-0460-000 is suitable as actuator for the VG311F.