Building Automation Knowledge Base

Issue Unable to install the SQL Server with I/NET. Error shows: The SQL Server System Configuration Checker cannot be executed due to WMI configuration on the machine "machinename" error:2147942405(0x80070005). Environment I/NET Seven Cause Some security settings have been changed under DCOM. If local launch and local activation properties are set to 'Not Defined,' the installation will fail. Resolution Open Administrative Tools > Local Security Policies Find Local Policies > Security Options > 'DCOM: Machine Launch Restriction in Security Descriptor Definition Language(SDDL)' Set the System user 'Local Launch' and 'Local Activation' to ALLOW.

Issue Get error message "Untranslated error" when adding a point under a B3 controller. Environment StruxureWare Building Operation version 1.3 Automation Server version 1.3 Cause A new B3 controller was added to the AS via "Learn" Resolution Manually add the B3 controller to the AS.

Issue Unable to locate requested documentation. Environment   T312-121 Cause Product was available in price list, but no related documentation was to be found. Resolution Unfortunately this product is terminated, and was still listed in the price list. No documentation has ever been available for download. Product is now removed from future revisions of price list.

Issue Menta module names disappear when exporting a Xenta from Vista version 5.1.8 and importing it to Vista version 5.1.7  Environment TAC Vista 5.1.7 and 5.1.8 Cause Changes is made in the export/import function in TAC Vista 5.1.8 which will cause problems to import a export file from TAC Vista 5.1.8  in to TAC Vista 5.1.7. Resolution To be sure that the export/import function should work only export and import between Vista systems of the same version. 

Issue Since the SPD900 is obsolete, it needs a replacement product. Environment Differential Air Pressure Switches 004701040  SPD900-600Pa  004701020  SPD900-200Pa 004701090  SPD910-2000Pa  004701080  SPD910-1000Pa  004701070  SPD910-500Pa  004701060  SPD910-300Pa  Cause Obsolete part needs replacement. Resolution The SPD900 series was replaced by SPD910 series in 2009. Please see SPD910 data sheet for more information and details.

Issue How to enable / disable Personnel Manager in Continuum Environment Continuum Cyberstation version 1.93 and later Cause The Personnel Manager is enabled by default at each Cyberstation workstation version 1.93 and later. However, users can choose to enable the Personnel Editor, a dialog similar to other Cyberstation dialogs (used in earlier versions of Cyberstation), instead of the Personnel Manager. Resolution To enable / disable the Personnel Manager: 1. In Continuum Explorer, right click your workstation folder, and click Open   2. Select the Preferences tab of the Device editor   3. Scroll down to the preference setting, Use Personnel Manager, and select True to enable or False to use the old Personnel Editor   4. Click OK

Issue The initialization of a panel does not adjust the size of objects in the panel. Once a panel is created, how to re-adjust each object's size in it? Environment SmartStruxure version 1.3 Cause When creating a panel in the WorkStation, the system does not have a step asking to adjust the size of each object (graphic, trend chat, etc.) in this panel. Users need to do additional setting in the WorkStation in order to change the layout. Resolution Create a panel according to the customer's demand. Right click on the panel just created, and select edit panel. In the right side panel, adjust the panel layout. Once the change is finished, click on the Save button on the top of the tab. Reopening the panel will find the panel now is planned as desired.

Issue Some engineers are being issued with new HP Probook 6570b laptops, running Windows 7.  The Loytec NIC_USB100 network interface does not work with these machines, even when the latest Loytec drivers (version 4.1.4) are installed.  Environment Lonworks Windows 7 Cause Plug'n'Play does not recognise the NIC_USB100 when it is plugged in and fails to install the drivers. Resolution As a workaround, install a virtual machine running Windows XP on the HP Probook 6570b.  Install the Loytec software on the virtual machine.  The NIC_USB100 is then recognised and the drivers install correctly.

Issue Cannot get changed I/NET point or controller name to update in StruxureWare Building Operation Environment SmartStruxure I/NET integration Cause There is a designed feature for integrated I/NET objects within Building Operation.  Once an object is imported into SmartStruxure, it can be re-named and given description with more options than on the I/NET controller.  For this reason, when changing a point or controller name through the I/NET interface, it will not be updated in SmartStruxure.  All name changes should be done through the Building Operation Workstation interface. Resolution If you wish the StruxureWare Building Operation names to match the changed I/NET name, you have 2 options. Change the name manually in Building Operation Delete the point and re-upload the controller, or delete the controller and re-discover it NOTE: Do not change point names in SmartStruxure until after all converted graphics have been imported.  The import process requires the SmartStruxure name and I/NET name to match.

Issue When attempting to initialize Cyberstation on a workstation PC, Database Initialization says that it cannot access the database. Environment SQL Continuum CyberStation Continuum Database Initialization Cause An incorrect path and name was used in the Server Name field. Resolution Open the database up in SQL Server Management Studio. Right click on the top of the explorer tree and select Properties. The SQL server path and name will appear in the Property Window title bar.

Issue Typically the master controller is at the end of the bus, but is it possible to place it in the middle? Environment AS b3 Cause Depending on the buildings wiring there could be a need to place the AS in the middle of the bus. Resolution The AS can be placed in the middle of the bus, but the terminating resistors must then be placed at both ends of the bus. This method wasn't officially tested in this manner by SQA, but it works similar to how a BCX 4040 does which can be placed in the middle of the bus in this fashion.

Issue In which medias can a SPP110 be mounted? Environment SPP110: 004702020 004702040 004702060 004702080 004702100 004702120 004702140 Cause Depending on media, some sensors may not be suitable. Resolution SPP110 can be used with any media suitable with stainless steel.

Issue Unable to assign a foreign address to the I/A Series R2 Configurable Analog Input object to expose for BACnet use. Environment I/A Series R2, Analog Input, Configurable Analog Input Cause The native I/A Series R2 Analog Input object is designed to not pass an NaN from input to output. The output will hold the last valid value when the input is NaN.  The Configurable Analog Input object, available from the programLib, can be configured to pass the NaN. Attempting to assign a foreign address to the I/A Series R2 Configurable Analog Input object to expose for BACnet use generates the following warning example. WARNING: Unable to export object: no BACnet equivalent object type for SpaceTemp [/B12B4_5/services/BACnetService] Resolution Only native I/A Series R2 objects (AI, AO, BI, BO, MSI, MSO calendar and schedule) can be exposed as Bacnet points using the foreign address inside the properties of the Niagara object.  Even though the ConfigurableAnalogInput is derived from the base AnalogInput class, the associated BACnet module is not designed to process as native object. The only workaround is to replace the ConfigurableAnalogInput object with a native AnalogInput object and adjust the application accordingly.

Issue I/NET alarms not coming into StruxureWare Building Operation as Alarms, but are showing up in Event Window Environment SmartStruxure StruxureWare Building Operation Cause In order for an event to register as an Alarm in SmartStruxure, there must be a SmartStruxure object in the Enterprise Server Resolution Ensure all Controllers generating desired alarms are visible in the I/NET interface. If they are not, use the device discovery feature to import them. Ensure all Controllers are up to date.  Right click upload any that are not. For alarms that originate from a Host or NPR, you will need to add these to the I/NET interface System Folder.  Right click on the I/NET Interface/System folder and add either a host or link as applicable.  Set the correct host or link number in the properties window.

Issue Is there a way to activate a function which requires a cause note, action note to be added to every I/NET alarm? Environment I/NET SmartStruxure Alarm User Action Cause Need to document user actions in SmartStruxure when an I/NET alarm changes state. Resolution Create a Change of State alarm and bind it to the I/NET alarm object in SmartStruxure. Create a Change of State alarm. On the User Action page of the alarm configuration attach a Cause Note Group, Action Note Group or Checklist. Bind the alarm object to the Alarm attribute of the I/NET Value.

Issue There is a position feedback signal feature on the Forta series actuators, how do I connect to it? Environment Forta series actuator Cause How to correctly connect the wiring for the position feedback signal. Resolution Connect between block "Y" and "MX" to get the feedback signal. It's a 0-100%, 2-10V, where 100% always refers to full open position.

Issue Need an Android application for Vista Need an iOS application for Vista Need an iPhone application for Vista Need an Tablet application for Vista Environment mobile tablet Cause Some people have asked for an application to control Vista via Android phones or iPhones and tablets. Resolution There will probably not be an application for mobiles or tablets for the Vista environment. There are plans in work on implementing web services in to Vista. This means that with the help of a StruxureWare Building Operation frontend you can use the StruxureWare Building Operation application for tablets and phones to work with Vista.

Issue HTML5 Java Environment Java HTML5 Webstation Vista Cause Java is not installed on PC and customer does not want to install it. Resolution There are no plans for Vista to stop using Java and move to HTML5  

Issue RAM Remote Alarm Manager message: Alarm on GSM modem - Unable to reset GSM modem - modem did not accept reset command Environment Sigma RAM Windows 7 64bit Cause Infrequently a GSM modem interface message is generated and the modem stops working. The GSM modem is using a serial PCI / PC express card. Resolution The modem fails to respond to the reset command. Firstly try to resolve by checking the modem type and set up, including (in the "Advanced" tab) extending the number of re-tries and time to respond. If issues continue then a possible work around is to try a USB to serial RS232 adaptor.  Ensure the driver used for the USB to serial device is for the device. e.g. StarTech FTDI USB to Serial RS232 Adaptor (part no. ICUSB2321FIS) uses the FTDI driver and not the Prolific driver. In the Windows > Device Manager, a serial com port is created assigned to the USB device, assign the GSM modem to this com port in RAM.

Issue After logging on to I/NET, an error comes up saying "Verifying Database. The database file "RptASample" has changed. Proceeding to fix up the report." Environment I/NET upgraded version 2.4X Cause The table structure that was saved with the report is different than the current database table structure. Resolution There is no resolution as there is nothing wrong with the report. Click on the OK button and the report will be generated. The original report's structure is different and Crystal Reports recognizes it then alters or realigns them to work in the new format.