Issue The VZ21 is obsolete and no longer available. Environment VZ21 VZ22 Cause Obsolete product needs to be replaced. Resolution The VZ21 series valve is replaced by VZ22.

Issue Is the MZ20B suitable for use in an On/Off application? Environment MZ20B 230V: 8455003000 MZ20B 24V: 8455001000 Cause Depending on control signal type and construction, some actuators are better suited for On/Off applications. Resolution Yes, the MZ20B can be used in an On/Off application. For connection details and more, please see the MZ20B data sheet. 

Issue After a template has been loaded in the ES, you will not see this template listed in the list of templates on any of the AS devices that reside under that ES.  Environment Binding Templates Device Templates xif files DRF Kits Enterprise Server Automation Server Cause SmartStruxure designates separate levels between the AS and ES to prevent unnecessary distribution templates that will use up the memory in the AS.  For example, it is possible to have Binding Templates that have a great use in the ES but little to no use in the AS.  For this reason, you will need to take an extra step to load the necessary templates into the AS if needed. NOTE:  There is not currently a function to delete unwanted templates out of a device in SmartStruxure.  Make sure the correct template is selected before you complete the import process. Resolution You will be required to import that all of the necessary templates into the ES and all of the AS devices that may require a use for that particular template. This can be done by simply logging directly into the AS to load the template locally.

Issue Site has existing CX/bCX with many i2s/b3s on field bus that need to be moved to a different CX/bCX, want to create a dump file from the existing CX/bCX that can then be imported into the new CX/bCX to create the devices and then do a 'Send to database' from the devices once they are online in the new CX/bCX. Environment CyberStation CX9xxx bCX4xxx bCX9640 Cause Documentation Resolution In the Continuum Explorer expand the existing CX/bCX then click on the InfinityInfinetCtlr folder. Pull down the 'Options' menu and set the 'Send To Text File Options' to DO NOT DUMP CHILD OBJECTS Select ALL the field devices on the right pane, right click and perform a 'Send to Text File' operation The resultant .dmp file when imported into the new CX/bCX will create all the field devices using the same names and ids they had in the old CX/bCX NOTE: The file may have to be edited to match the Network/Controller name.

Issue The STC series transmitter is delivered with a pipe clamp designed for maximum 100mm (4") pipe diameter. Is there any other solution if pipe diameter is larger than 100mm/4"? Environment STC100 STC101 STC200 STC201 STC110 STC120 STC300 STC600 Cause Included pipe clamp does not fit larger pipe size applications. Resolution If the application requires the transmitter to fit pipe with bigger outer diameter than 100mm/4", the included pipe clamp can be replaced with a bigger clamp purchased locally at the hardware store or similar.

Issue If renaming a snippet in the graphic editor it will hang. Environment TAC Vista graphic editor 1.1.6 Cause The problem is that a space is used in the end of the name, that will cause the graphic editor to hang Resolution Don't use space in the end of a snippet name or use an editor with version 1.1.7 or higher. This problem is corrected in version 1.1.7.

Issue When installing or upgrading Cyberstation, is the SQL sa password required? Product Line Andover Continuum Environment Cyberstation and Web Client installation or upgrades Database Initialization application SQL 2005 and 2008 versions as per the compatibility matrix for the version being installed V1.9x Cause Sometimes the database initialization asks for a "sa" password, other times not, what determines this? Resolution During first installation of SQL it will ask for a new System Administrator (sa) password to be created. When creating a new Continuum database the SQL sa password will be asked for or another password with full domain administrator rights could be used. When updating an existing database you will sometimes be asked to enter the sa password, this is determined by the Database Initialization application. If the version it is upgrading from requires changes to be made to the SQL table structure, a new table created or new stored procedures to be created, then the sa password will be required, otherwise it will not be asked for. NOTE: The "Andover97" account is not an "sa" account. The "Andover97" account needs to be the owner of "ContinuumDB" database and must have full access to it.

Issue Doors need to be released when a fire alarm is triggered. Environment Continuum Access Control Doors on ACX57xx, AC1 range, CX9702, ACX7xx Cause Automatic door release is required. Resolution Doors can be released either electrically by releasing the power to the doors directly from a Fire system or other 3rd party system output. Alternatively it can be done in software, Use the "Door Force Unlock Schedule" in the Door options tab to link to an Input point or Numeric value that signifies the doors should be released. When this point turns on the door will be released. Multiple doors can be linked to the same point if required. No Schedules or Plain English programming is required to achieve this functionality. Note: Always ensure any fire alarm control is in accordance with local regulations and legal requirements.

Issue Trying to create an Infinity Schedule under ACX5720, when saving the object an error window comes up. The error window does not contain an error message, only the word ERROR and an OK button. The error happens even if creating the object in offline edit mode. No problem creating the object under a different controller. Environment CyberStation Cause Corruption in database. Resolution Dump the controller to an ASCII file then delete the controller. Import the dump file into the Continuum network to re-create the controller. Deleting and re-creating the controller clears up the corruption in the particular controller object in the SQL database.

Issue WAV file is attached to Alarm Enrollment (Feedback page) but sound file does not play when point goes into alarm. Environment Feedback Audio Sound file Alarm Enrollment Event Notification Cause Configuration was not completed. Resolution Whether the audio file is attached to the Alarm Enrollment or to the Event Notification, the Play Audio checkbox must be selected on the associated Event Enrollments Action page. Note: A sound file can configured to play when an alarm is received by Cyberstation either by attaching the audio file to the Alarm Enrollments Feedback page or by attaching the audio file to the Event Notification Feedback page.  If an audio file is attached to both the Alarm Enrollment and its associated Event Notification, the Alarm Enrollment audio files take precedence.

Issue The ability to add a second card is available in webclient, but there is no where to add the second card Environment Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Steps are needed to configure dual credentials to show in webclient, but those steps have not been completed. Resolution Steps to configure dual credential access in webclient: 1. Right click on Continuum icon in the system tray and select Allowed Credentials and select 'Credential1And2' Note: Say yes to enable on the controllers and distribute 2. Open Personnel Manager, click configure, click the right arrow to add ‘Card#2’ and ‘Card2 Type’, click Ok 3. Once that is done, go back into webclient and you will now see an additional tab added called ‘Credential2’

Issue Creating an InfinityController fails with error  "The object type specified is invalid" Environment CyberStation Cause CyberStation with duplicate NetworkId in the Continuum SQL database. Resolution From the Continuum Explorer delete the offending CyberStation object then delete the folder associated with the CyberStation.

Issue Can I run multiple connections with Remote Desktop Services or Microsoft Terminal Server Services to allow more simultaneous sessions of I/A Series G3 Workbench on a computer? Environment I/A Series G3 Enterprise Network Server, ENS, Workbench Cause This occurs when a computer with a single Enterprise Server is configured with Remote Desktop or Terminal Server Services to allow multiple users to have concurrent sessions of the Workbench running simultaneously. Resolution The Tridium EULA (End User License Agreement) does not permit Workbench concurrent sessions. Per the EULA, each session should originate from a separately purchased and licensed version of Workbench.

Issue Is it possible to open a time schedule from a OGC graphic when the graphic is opened from Webstation? Environment TAC Vista 5.1.x  Cause In older versions of TAC Vista a "Command Point" object could be used to link to a time schedule and it worked fine in booth Webstation and Workstation.  And that still works fine in Workstation but to get it to work in later versions(5.1.x) a "Dynamic Value" object must be used in the graphic editor to get it to work in Webstation. Resolution Use a "Dynamic value" object in the OGC editor when linking to a time schedule to get it to work in TAC Webstation.

Issue Will there be any problems wiring two HID iClass RP40 readers to one reader channel?  Environment ACX57xx, AC-1 Cause Need two readers on a vehicle entrance at different heights Resolution Tested (2) HID RK40 (iClass with keypad). The RP40 uses less power but should be very similar. Not recommended to power the two readers from the same reader input unless you are sure the reader input can handle the combined peak mA rating of the two readers. ACX5720 - worked fine. The RK40s were powered with different reader channels and then just doubled up the 1-DATA, 0-CLK and LED1 terminals on the ACX with the DATA1, DATA0 and Green LED leads from the readers. AC1 - worked fine. The AC-1 terminals are small so a single piece of wire was used off the DATA/1, CLK/0, and LED terminals of the AC-1 and landed on a terminal block with DATA1, DATA0 and Green LED leads from the readers. The RK40s were powered with an external power supply.  

Issue Get error message, "taclogdata is not a valid TAC Vista logdatabase" at installation of TAC Vista. Environment TAC Vista 5.1.0 and later versions. Cause When installing Vista and using a custom SQL installation a SQL database is specified. If this SQL database is created manually and not by Vista the database will not be recognized as a valid TAC Vista log database.   Resolution Let TAC Vista create the SQL database at the installation or use the Vista server setup to create a SQL database. 

Issue Do the I/ A Series (MNL- or MNB-) controllers support more than one S-Link sensor? Environment I/A Series controllers: MNL-50, MNL-100, MNL-200, MNL-V1, MNL-V2, MNL-V3, MNL-800, MNB-V2, MNB-300, MNB-1000 S-Link sensors; MN-S1, MN-S1HT, MN-S2, MN-S2HT, MN-S3, MN-S3HT, MN-S4, MN-S4HT, MN-S5, MN-S5HT Cause Want to connect 2 S-LINK sensors to an I/A series controller Resolution No, only one S-Link sensor per controller is supported. Currently, there are no plans to add the capability of supporting a second sensor.

Issue Do we have any fast (10 sec) damper actuator in our portfolio? Environment Damper actuator Cause In some application, a fast actuator is requested. Resolution Unfortunately, we do not cover this type of applications. An actuator of this type will have to be sourced locally. Belimo has a line of very fast-running actuators: http://www.belimo.eu/CH/EN/Product/Actuators/SuperFast.cfm?TopCatNr=0206

Issue If not considering the design of the sensor housing, can a duct sensor function also in a room application? Environment Duct style sensors Cause A specific application is requesting this type of setup Resolution In general it is possible to use these sensors also for room applications. Maybe the time constant will be a little bit higher because of lower velocity which in room applications usually is irrelevant. For the SHD it might be that the sinter filter can absorb some radiant heat (if there is any).

Issue Five of the controllers are reporting access events while the sixth is not. Environment Access Evens Subnet Controller configuration Cause The subnet scheme on the network had significant subnetting errors. Resolution Resolve IP address and default router scheme.