Building Automation Knowledge Base

Issue When extended trend object was opened in the Xenta 401 the "Loading properties" does not close down.  The controller appeared fine in all other respects. Environment Xenta 401 Cause In this case two technicians coincidentally attempted to access the same object at the same moment. Resolution Problem was resolved once the controller was downloaded.

Issue Cyberstation V1.94 on a Windows 7 64 bit PC does not display all of the Analyzer results Environment Cyberstation V1.94 Windows7 64 bit O/S Cause This system combination runs all of the tests but not all results are shown. Resolution This issue is rectified in V1.94 Service Pack 1. V1.94 SP1 is to scheduled for release April/ May 2013.

Issue Problems after installation of Service Pack 1 Environment SmartStruxure 1.3.0 SP1 Build 10100 Cause The Service Pack must be installed on top of an existing 1.3.0.938 build of Building Operation Resolution To use the Service Pack: Install or verify installation of 1.3.0.938 Run the installers (see link below if you require additional detail) Be sure to select the "Upgrade" and not the "Uninstall" option  The Online help (link below) provides a step by step workflow for this Service Pack, so you require additional detail. http://help.sbo.schneider-electric.com/Topics/show.castle?id=9389&locale=en-US&productversion=1.3&a=1

Issue Can bCX comm1 power a port-powered RS232-to-RS485 converter?. Environment bCX Cause Need to connect Modbus RTU devices on RS485 bus to Xdriver on bCX comm1. Resolution This has been done successfully according to posts on the Exchange commnuity. It is not a configuration that Product Support Services supports as it is not tested and there are many different devices on the market - some of whch may work and some which may not. 

Issue How do I know if an Infinet ID is a priority node? Environment Infinet Controllers i2, SCX, LCX,TCX,LSX Cause Some Infinet ID's are Priority nodes or reserved nodes. Resolution Some controllers can be defined as a Priority Node, which means it will receive the Infinet Token more often than a regular Infinet node. To promote a controller to be a Priority node change its Infinet ID to be in the Priority node range using a service tool.   The overall range of Infinet ID's is 0-255 and these are defined as follows: 0 - New or unassigned controllers have an ID of 0, they will not communicate until an ID has been assigned to them, usually by doing a "Learn" 1 - 127 Regular Infinet controller nodes 128 - 223 Invalid addresses and should not be used. 224 - 250 Priority nodes 251 - 254 Priority nodes usually reserved for a Service tool (i.e. LSX280 or RoamIO) 255 Used by the "Master" node i.e. CX, bCX or Netcontroller When a learn is performed a regular controller will be allocated the next available regular node, the exceptions are the DCX250, ACX700 and ACX780 which will be allocated the next available Priority node.

Issue Which aux switch is the correct for the Forta actuators? Environment Forta Auxiliary switch S2 8800104000 Cause The correct aux switch for Forta Resolution The correct auxiliary switch to be used with the Forta series actuators is the S2. Part no 8800104000.

Issue WorkPlace Tech is connection to the site via VPN. An ENC-520 on site is setup as a BBMD device. The ENC and MNB-1000 are on the same subnet. The ENC’s address is entered in the “Access a remote internetwork” in WPT Commissioning Tool. WorkPlace Tech initially discovers the MNB-1000 device. The MNB-1000 is displayed in the Commissioning Tool, but grayed out. The MNB-1000 controller eventually displays the Lost Communication Icon. Environment WorkPlace Tech Commissioning Tool - all versions Cause The default gateway is incorrectly set in the MNB-1000. Resolution MNB-1000 controllers must have a valid IP address, Subnet Mask address and Default Gateway address for the communication ports to function properly.   Use WorkPlace Tech Commissioning Tool to set the correct default gateway IP address in the MNB-1000.

Issue All alarms were working originally. Several weeks ago the BCX alarms stopped being logged to the database. B3 and third party controllers continue to log alarms to the database. Environment BCX4040 Guarantee Delivery BACnet alarms Cause Guarantee Delivery is not checked in the Event Notifications Resolution Once Guarantee Delivery is checked in the Event Enrollment configuration, alarms will begin to be delivered.

Issue Can the AS Network 8000 ASD Interface directly override a block output (DO or AO) in a MicroZone II controller on the ASD bus? Environment SmartStruxure, Automation Server, I/A Series Network 8000, ASD Cause The driver is not currently designed to perform direct override of block outputs. Resolution There are a couple of methods to perform a block output override. Directly connect to the ASD bus with XPSI and perform a System - Override to force a MicroZone II block output to a particular value for a designated period of time. Add logic to the MicroZone II application to enable overrides using the devices network control EMS AI and EMS DI inputs.

Issue Serially connected to a GCM-84000 with a pc running OS/2 and UltiVist.  There is no existing database in UltiVist.  The GCM database will be uploaded to create a new one.  The COM port in the GCM was configured correctly.  The serial cable is also correct and tested with Hyperterminal.  The E: EQUIPMENT SEGMENT in UltiVist is configured correctly and a serial COM port has been added to the W: WORKSTATION & USERS segment.  The UltiVist Background Apps are all running and configured. When trying to access the GCM's Time and Date, an error appears in place of the time and date and reads:  PTP no running. Environment UltiVist GCM-84000 Cause The default settings of the COM port must be modified to suite connectivity to a GCM-84000 which are different than the settings required for a GCM-86000. Resolution Right-click the COM port in the W: WORKSTATION & USERS segment and go to Settings. On the Port Setup tab, ensure the following settings are changed as indicated: IDSR = OFF ODSR = OFF OCTS = OFF DTR = OFF RTS = ON Shut down UltiVist including the UltiVist Background Apps and re-start.  This will re-initialize the serial COM port with the new settings listed above.

Issue Since the ZS106 is obsolete, a replacement is requested. Environment ZS106 - 007309220 STR106 - 004600500 Cause Replacement for obsolete product. Resolution The STR106 wall module, part no 004600500, is replacing the obsolete zone sensor ZS106.

Issue Do Sigma Integration Controllers have I/O. Environment IC Integration Controllers I/O Cause Customer requires a small number of I/O where the Integration Controller is situated. Resolution The IC3 does not have any I/O enabled and therefore cannot be used.

Issue Clarification on how to wire Form A and Form K Triac outputs on i285-V / b3865-V controllers. Environment i2865-V b3865-V i2866-V b3866-V i2865-V-S b3865-V-S i2866-V-S b3866-V-S Cause Had issues in the past with blown Triac outputs due to wiring, need to confirm how they are properly wired for Form A and Form K Triac outputs. Resolution As per 30-3001-810 i2 b3 865-866 Controller Installation Instructions (see page 5), you can configure your Triac so they switch the 24VAC (hot) or the GND (ground), but all Triac outputs must be configured the same. The difference between the Form A and the Form K is that the Form A is two digital outputs using a single triac each while the Form K is a single tristate output using both physical triacs for the one (logical) output. The Form A Triac outputs can be configured as either a hot or ground switch but the Form K must be configured as a ground switch (TRIAC REF tied to GND, Load to 24VAC).

Issue When the fan speed is set to level II on the STR the fan enable turns off on the 121 fc controller Environment 121 FC Firmware 1.26-11 Cause Some units of the STR106 and STR107 may have compatibility issues with the TAC Xenta 121-FC unit, concerning the manual Fan speed wheel function. bvfbfbanxdddcvSome units of the STR106 and STR107 may have compatibility issues with the TAC Xenta 121-FC unit, concerning the manual Fan speed wheel function. Resolution Upgrade the 121-fc to 1.26-14 or above. Here is the link with the upgrade files: Ecobuildings

Issue Report server is unable to communicate with the Enterprise Server (ES). After configuring the reports server and then adding the report server to the ES (under -servername-\System\Report Manager) the "Reports" folder does not get added to the ES. It is however possible to log in to the Report server using the URL. The SmartStruxure reporting agent is running, the SQL installation is complete and working but nothing is logged in the SQL report database. Environment StruxureWare Building Operation 1.X.0 SmartStruxure WebReports  Cause Incorrect proxy settings on the network. Resolution Correct the proxy settings, which may well be controlled centrally by the IT department.

Issue Replacement required for obsolete product. Environment SPD160 004700180 SPD360 004700360 Cause Replacement for obsolete product. Resolution SPD160 is replaced by SPD360. For more information ad details, please see the data sheet for each product.

Issue The I/A Series Enterprise Server, ENC-410, or ENC-520 does not recognize its own Onboard Ethernet/IP Adapter under BACnet Comm: Network: Ip port: Link.  The binding should be automatic to the IP address and the selected Ethernet adapter of the host Niagara platform, but no Ethernet adapter is listed in the “Adapter” property. Environment I/A Series G3, Enterprise Network Server, ENC-SW, ENC-520, ENC-410 Cause On startup, the station was loading the "Drivers" before the "Services". The Services must come first to prepare the ports before the Drivers are loaded. The station’s Services must be listed before (above) Drivers in the Nav tree.   Resolution - Open the running station in Workbench and then right click on Config and select "Reorder". - Select “Drivers” from the list and click the “Move Down” button to move Drivers under Services in the list. Click the okay button - Save and reboot station.  

Issue Live Video of Cameras from Digital Sentry can't show in Vista Workstation in Chinese OS. But it works fine in Pelco ControlPoint. Vista version is 5.1.8. Environment Vista 5.1.8 Chinese OS Digital Sentry Cause There are some compatible issues for Vista 5.1.8 with Chinese OS. Resolution Click here to download the TAC Vista Server Hotfix 28 (replaced hotfix 15) and then install it. Then this issue will be solved.

Issue How do I get report data into a Excel spread sheet? Environment Continuum 1.6  thru  1.94 Microsoft Office 2003,  2007 Cause Exporting data to Excel allows it to be used and shared in a common format. Resolution Create a Report: Source Tab: Data Source = Extended Log Chart Type =  Text Chart Subtype=  AccTextXML Output Tab: Heading = %r SubHeading =  Report created at %t Display the full path in the report  = Selected OutPut to File  = Selected     Select the path. =  Example  c:\Report.txt Filter: Select Time interval Add Data points. Save:  then Run Report:  The file should have been created in the selected directory. Goto the selected directory  and right click on the file and Open with Microsoft Office Excel. You will be prompted with some choices select "As an XML List" Save to desired location as a xls file.

Issue Trying to edit bCX from BACnet side results in the above error. No problem from Infinity side. Environment CyberStation bCX4040 bCX4000 Cause Configuration issue Resolution a) Delete bCX from BACnet side. b) Perform find new BACnet devices from the root. c) After device is found and present under the BACnet devices folder, right click on it and send it to the database.