Building Automation Knowledge Base

Issue Since the ZS106 is obsolete, a replacement is requested. Environment ZS106 - 007309220 STR106 - 004600500 Cause Replacement for obsolete product. Resolution The STR106 wall module, part no 004600500, is replacing the obsolete zone sensor ZS106.

Issue Do Sigma Integration Controllers have I/O. Environment IC Integration Controllers I/O Cause Customer requires a small number of I/O where the Integration Controller is situated. Resolution The IC3 does not have any I/O enabled and therefore cannot be used.

Issue Clarification on how to wire Form A and Form K Triac outputs on i285-V / b3865-V controllers. Environment i2865-V b3865-V i2866-V b3866-V i2865-V-S b3865-V-S i2866-V-S b3866-V-S Cause Had issues in the past with blown Triac outputs due to wiring, need to confirm how they are properly wired for Form A and Form K Triac outputs. Resolution As per 30-3001-810 i2 b3 865-866 Controller Installation Instructions (see page 5), you can configure your Triac so they switch the 24VAC (hot) or the GND (ground), but all Triac outputs must be configured the same. The difference between the Form A and the Form K is that the Form A is two digital outputs using a single triac each while the Form K is a single tristate output using both physical triacs for the one (logical) output. The Form A Triac outputs can be configured as either a hot or ground switch but the Form K must be configured as a ground switch (TRIAC REF tied to GND, Load to 24VAC).

Issue When the fan speed is set to level II on the STR the fan enable turns off on the 121 fc controller Environment 121 FC Firmware 1.26-11 Cause Some units of the STR106 and STR107 may have compatibility issues with the TAC Xenta 121-FC unit, concerning the manual Fan speed wheel function. bvfbfbanxdddcvSome units of the STR106 and STR107 may have compatibility issues with the TAC Xenta 121-FC unit, concerning the manual Fan speed wheel function. Resolution Upgrade the 121-fc to 1.26-14 or above. Here is the link with the upgrade files: Ecobuildings

Issue Report server is unable to communicate with the Enterprise Server (ES). After configuring the reports server and then adding the report server to the ES (under -servername-\System\Report Manager) the "Reports" folder does not get added to the ES. It is however possible to log in to the Report server using the URL. The SmartStruxure reporting agent is running, the SQL installation is complete and working but nothing is logged in the SQL report database. Environment StruxureWare Building Operation 1.X.0 SmartStruxure WebReports  Cause Incorrect proxy settings on the network. Resolution Correct the proxy settings, which may well be controlled centrally by the IT department.

Issue Replacement required for obsolete product. Environment SPD160 004700180 SPD360 004700360 Cause Replacement for obsolete product. Resolution SPD160 is replaced by SPD360. For more information ad details, please see the data sheet for each product.

Issue The I/A Series Enterprise Server, ENC-410, or ENC-520 does not recognize its own Onboard Ethernet/IP Adapter under BACnet Comm: Network: Ip port: Link.  The binding should be automatic to the IP address and the selected Ethernet adapter of the host Niagara platform, but no Ethernet adapter is listed in the “Adapter” property. Environment I/A Series G3, Enterprise Network Server, ENC-SW, ENC-520, ENC-410 Cause On startup, the station was loading the "Drivers" before the "Services". The Services must come first to prepare the ports before the Drivers are loaded. The station’s Services must be listed before (above) Drivers in the Nav tree.   Resolution - Open the running station in Workbench and then right click on Config and select "Reorder". - Select “Drivers” from the list and click the “Move Down” button to move Drivers under Services in the list. Click the okay button - Save and reboot station.  

Issue Live Video of Cameras from Digital Sentry can't show in Vista Workstation in Chinese OS. But it works fine in Pelco ControlPoint. Vista version is 5.1.8. Environment Vista 5.1.8 Chinese OS Digital Sentry Cause There are some compatible issues for Vista 5.1.8 with Chinese OS. Resolution Click here to download the TAC Vista Server Hotfix 28 (replaced hotfix 15) and then install it. Then this issue will be solved.

Issue How do I get report data into a Excel spread sheet? Environment Continuum 1.6  thru  1.94 Microsoft Office 2003,  2007 Cause Exporting data to Excel allows it to be used and shared in a common format. Resolution Create a Report: Source Tab: Data Source = Extended Log Chart Type =  Text Chart Subtype=  AccTextXML Output Tab: Heading = %r SubHeading =  Report created at %t Display the full path in the report  = Selected OutPut to File  = Selected     Select the path. =  Example  c:\Report.txt Filter: Select Time interval Add Data points. Save:  then Run Report:  The file should have been created in the selected directory. Goto the selected directory  and right click on the file and Open with Microsoft Office Excel. You will be prompted with some choices select "As an XML List" Save to desired location as a xls file.

Issue Trying to edit bCX from BACnet side results in the above error. No problem from Infinity side. Environment CyberStation bCX4040 bCX4000 Cause Configuration issue Resolution a) Delete bCX from BACnet side. b) Perform find new BACnet devices from the root. c) After device is found and present under the BACnet devices folder, right click on it and send it to the database.

Issue What are the standard features of a Jace-6 and Jace-7? Environment Niagara G3 Cause Ordering them for a new job Resolution Each jace comes with Web Browser Support, Enterprise Connectivity Pack, and oBix Client/Server. For more details, review the License Form located on The Exchange Download Center.

Issue When retrofitting a site from brand x to Schneider Electric products, the controlling equipment my be designed differently between brands. Environment MD5 MD10 MD20 MD40 AF LF Damper actuator Cause Built in controller functionality. Resolution The MD/AF/LF series damper actuators does not have any built in controller functionality. All control signals must be provided from another source.

Issue Language Packs are required for each new release of SmartStruxure Environment EcoStruxure Building Operation Cause On each Change of revision, Maintenance, Service Pack, Hotfix or New Release requires the need for new Language Package Resolution The Language Pack is built for each specific version of Building Operation. There must be a language pack specifically built for each build, i.e., for 1.5.0.3003 you need a language pack built for that specific hotfix 1.5.0.3003 version. Example: One language pack is needed for Building Operation 1.5 and another language pack is required for Building Operation 1.5.1. Language Packs are available on the Exchange Extranet   For further information on Language Packages and how to install then refer to the Online Help Topic; Language Packages For more information on creating specific Language packages, please contact your corresponding regional category manager via the following email addresses: Americas: Americas.EcoStruxureBuilding@schneider-electric.com  EMEA: EMEA.EcoStruxureBuilding@schneider-electric.com  Asia Pacific: AsiaPac.EcoStruxureBuilding@schneider-electric.com

Issue Is it possible to prevent a user to be able to acknowledge certain alarms? Environment StruxureWare version 1.3 SP1 Cause It is possible to prevent a user group from acknowledge any alarms via the "Command permissions" in the Software permissions but when doing that the users can not acknowledge any alarms.   Resolution  To prevent a user from acknowledge certain alarms is to make the alarm, "read only" in the Software permissions for this user. 

Issue How to show the Outdoor temperature on STR350? Environment STR350 Cause By the use of the variable nviOutdoorTemp, it is possible to show the outdoor temperature on the STR350 device. The outdoor temperature will be shown when you press the selection button. Resolution Make a binding for the outdoor temperature to the variable nviOutdoorTemp on the STR350 device.

Issue What is the temperature reading range for the STP500? Environment All Continuum controllers STP500 range STX500 range STD500 range Cause Clarification on read range required. Resolution When connected to a Continuum controller the operating temperature range is: -30°F to +230°F, -34°C to +110°C For readings outside this range, an active sensor with a 4-20mA or 0-10V output should be used.

Issue For EpiDesigner or EpiBuilder to work with some devices a plug-in needs to be purchased. Environment Continuum EpiBuilder EpiDesigner Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Epibuilder will not communicate with some approved devices without purchasing a special plug-in. Resolution ImageWare is the third party company that Continuum integrates with for badging and there are a number of devices that require a plug-in to work. Check the following web page for a list of tested and supported items and if the device indicates plug-in, then purchasing a plug-in is required. https://support.iwsinc.com/about/support/epi_builder/ The plug-in can be purchased through a ImageWare partner. https://www.iwsinc.com/partners/ Schneider Electric does not sell the plug-ins and has no access to any serial numbers that may be prompted for during the installation.

Issue analog input shows 8.6-8.9 volts instead of 10 volts Environment B4920 Cause The pull up resistor when disabled will drop the top end voltage slightly Resolution Pull up resistor on = 10 volts top scale Pull up resistor off = 8.6-8.9 volts top scale (by design) 

Issue Users are adding areas to a person which should be blocked by a security level. Environment Continuum V1.93, V1.94 Cause Object level security is allowing the personnel profile to attach areas that should be blocked. Users with limited access to the sites areas are having additional areas added when applying a profile. No problems are encountered if no object level security is applied to the areas. Resolution This issue is resolved in V1.94 SP1 release of Cyberstation.

Issue Do we support LDAP sources other than Microsoft Active Directory? Such as interfacing to Oracle Databases, OpenLDAP, Apple LDAP, etc… Environment Continuum Personnel Import Utility Cause Customer wants to use an LDAP source other than  Microsoft Active Directory. Resolution The only LDAP scenario that has been tested for was interfacing with Microsoft Active Directory, no other LDAP source has been tested or qualified at this time. Other LDAP sources may work but as these have not been qualified we have no way of knowing for sure.