Building Automation Knowledge Base

Issue Sensors required Environment DC1100 sensors Cause What sensors does the DC1100 optimiser/compensator require? Resolution Old        Description                      New Part Number Spec A701     ROOM SENSOR            STR600D/004604000 A702     OUTDOOR SENSOR    STO600D/5126000000 A703     IMMERSION SENSOR   STP600D/5126010000 A704     STRAP ON SENSOR    STC600D/5126020000

Issue Sensors required Environment DC1400 sensors Cause What sensors does the DC1400 optimiser/compensator require? Resolution Old        Description                                                                       New Part Number Spec DRT3454    ROOM SENSOR                                                      STR600/004604100 DOT0002   OUTDOOR SENSOR                                               STO600/5126060000 DWT0001  IMMERSION SENSOR                                              STP660/5126080000 (NO POCKET SUPPLIED) DST0001   STRAP ON SENSOR                                                STC600/5126070000 Pockets available: DWA0001    BRASS POCKET ADAPTOR                                 9121058000 DWA0002    IMMERSION STAINLESS POCKET 120MM           9121060000 DWA0003    IMMERSION BRASS POCKET 200MM                  9121062000 DWA0004    IMMERSION STAINLESS POCKET 200MM           9121064000 DWA0005    IMMERSION BRASS POCKET 120MM                  9121066000

Issue Since the V394 is obsolete, a proper replacement is requested. Environment V394: 7319421000 7319425000 7319429000 7319433000 7319437000 7319441000 7319445000 7319449000 V341: 7314121000 7314125000 7314129000 7314133000 7314137000 7314141000 7314145000 7314149000 V311T: 7311717000 7311721000 7311725000 7311729000 7311733000 7311737000  7311741000 7311745000 Cause Replacing obsolete valve. Resolution Depending on application, the V311T or V341 are the closest available valves for replacement. The V341 is of Bronze material, while the V311T is Cast Iron. Depending on the valve size in question, the closest fit is the V311T, while the V341 will require pipe work. See each products data sheet for more information and details.

Issue We are unable to connect to a Niagara G3 ENC-520 whose IP address was incorrectly set. How can the IP address be determined and changed if there's no access via its Ethernet port? Environment Niagar Workbench, ENC-520, ENC-410 Cause Incorrect entry of the IP Address or subnet mask can cause the ENC to appear unresponsive to WorkBench software. Resolution There are two methods available to determine the IP address and subnet mask entered for the ENC. The first method requires having access to the computer used to change the IP address of the ENC. Your Workbench PC records the “before and after” TCP/IP settings made from Niagara platform connections in a a file called "ipchanges.bog". You can review changes from Workbench using the following procedure. Do the following in Workbench: 1. In the Nav tree, expand “My Host” and then “My File System.” 2. Expand “Sys Home” and then “users.” 3. Expand your user folder, then expand “ipchanges.bog.” Child folders are “date-named” using the following convention: d for example, “d20041220171000” for 2004 Dec 20 5:10pm 4. Expand any folder of interest. Underneath each folder are two objects:    • priorValue — TCP/IP settings that existed before this change.    • newValue — TCP/IP settings that existed after this change. 5. Double-click a priorValue or newValue to see settings in the “Tcp Ip Host Editor” (see Figure). The second method requires the use of a terminal program, an UNCC-405 to adapt RS232 to RJ45, and a CBL-RJ45 cable (a standard Ethernet cable no longer than seven feet will do). The HyperTerminal program is used to directly connect to a ENC-520 to verify and to make changes to its IP address in order to make it accessible. HyperTerminal makes it possible to view the ENC's configuration and execute limited commands. Reference the section “Using serial system shell”, located in Chapter 1 of the Niagara AX Install & Startup Guide, on how to directly connect to ENC using HyperTerminal. After connecting to the ENC, use the procedure "Updating Network Settings", which is located in the same Chapter of the guide, to display and/or change the IP address or subnet mask. Failure to enter the subnet mask properly can prevent the UNC from being seen by WorkPlace Pro.          

Issue In some applications, a combined temperature and CO2 sensor is requested Environment SCR series sensors SCR110 SCR210 SCR510 SCR610 SCR810 Cause Application requirements Resolution The SCR series sensors are able to measure the levels of CO2, RH (if equipped) and temperature of air inside a room. See product documentation for more information and details.

Issue Needs a 230V actuator to replace existing actuator on customer installation Environment MV15B VG311F Venta Cause Since most actuators are 24V, the 230V option is not too common Resolution The 230V version of MV15B, part no 880-0460-000 is suitable as actuator for the VG311F.

Issue The VZ21 is obsolete and no longer available. Environment VZ21 VZ22 Cause Obsolete product needs to be replaced. Resolution The VZ21 series valve is replaced by VZ22.

Issue Is the MZ20B suitable for use in an On/Off application? Environment MZ20B 230V: 8455003000 MZ20B 24V: 8455001000 Cause Depending on control signal type and construction, some actuators are better suited for On/Off applications. Resolution Yes, the MZ20B can be used in an On/Off application. For connection details and more, please see the MZ20B data sheet. 

Issue After a template has been loaded in the ES, you will not see this template listed in the list of templates on any of the AS devices that reside under that ES.  Environment Binding Templates Device Templates xif files DRF Kits Enterprise Server Automation Server Cause SmartStruxure designates separate levels between the AS and ES to prevent unnecessary distribution templates that will use up the memory in the AS.  For example, it is possible to have Binding Templates that have a great use in the ES but little to no use in the AS.  For this reason, you will need to take an extra step to load the necessary templates into the AS if needed. NOTE:  There is not currently a function to delete unwanted templates out of a device in SmartStruxure.  Make sure the correct template is selected before you complete the import process. Resolution You will be required to import that all of the necessary templates into the ES and all of the AS devices that may require a use for that particular template. This can be done by simply logging directly into the AS to load the template locally.

Issue Site has existing CX/bCX with many i2s/b3s on field bus that need to be moved to a different CX/bCX, want to create a dump file from the existing CX/bCX that can then be imported into the new CX/bCX to create the devices and then do a 'Send to database' from the devices once they are online in the new CX/bCX. Environment CyberStation CX9xxx bCX4xxx bCX9640 Cause Documentation Resolution In the Continuum Explorer expand the existing CX/bCX then click on the InfinityInfinetCtlr folder. Pull down the 'Options' menu and set the 'Send To Text File Options' to DO NOT DUMP CHILD OBJECTS Select ALL the field devices on the right pane, right click and perform a 'Send to Text File' operation The resultant .dmp file when imported into the new CX/bCX will create all the field devices using the same names and ids they had in the old CX/bCX NOTE: The file may have to be edited to match the Network/Controller name.

Issue The STC series transmitter is delivered with a pipe clamp designed for maximum 100mm (4") pipe diameter. Is there any other solution if pipe diameter is larger than 100mm/4"? Environment STC100 STC101 STC200 STC201 STC110 STC120 STC300 STC600 Cause Included pipe clamp does not fit larger pipe size applications. Resolution If the application requires the transmitter to fit pipe with bigger outer diameter than 100mm/4", the included pipe clamp can be replaced with a bigger clamp purchased locally at the hardware store or similar.

Issue Need document about Vista 4.x termination Do we support Vista 4.x? Vista 4.x Environment Vista 4.x Cause Need a document that describe that Vista 4.x has been terminated Resolution All versions of Vista 4 are terminated and are no longer available. As of June 30, 2014 Vista 4 is no longer supported by Product Support Services. Please download PA-00131 - Termination of Old Versions of TAC Vista Software for more information about the termination. Please see PA-00274 - Software Support Policy for TAC Vista for more information about support of TAC Vista software.

Issue If renaming a snippet in the graphic editor it will hang. Environment TAC Vista graphic editor 1.1.6 Cause The problem is that a space is used in the end of the name, that will cause the graphic editor to hang Resolution Don't use space in the end of a snippet name or use an editor with version 1.1.7 or higher. This problem is corrected in version 1.1.7.

Issue When installing or upgrading Cyberstation, is the SQL sa password required? Product Line Andover Continuum Environment Cyberstation and Web Client installation or upgrades Database Initialization application SQL 2005 and 2008 versions as per the compatibility matrix for the version being installed V1.9x Cause Sometimes the database initialization asks for a "sa" password, other times not, what determines this? Resolution During first installation of SQL it will ask for a new System Administrator (sa) password to be created. When creating a new Continuum database the SQL sa password will be asked for or another password with full domain administrator rights could be used. When updating an existing database you will sometimes be asked to enter the sa password, this is determined by the Database Initialization application. If the version it is upgrading from requires changes to be made to the SQL table structure, a new table created or new stored procedures to be created, then the sa password will be required, otherwise it will not be asked for. NOTE: The "Andover97" account is not an "sa" account. The "Andover97" account needs to be the owner of "ContinuumDB" database and must have full access to it.

Issue Doors need to be released when a fire alarm is triggered. Environment Continuum Access Control Doors on ACX57xx, AC1 range, CX9702, ACX7xx Cause Automatic door release is required. Resolution Doors can be released either electrically by releasing the power to the doors directly from a Fire system or other 3rd party system output. Alternatively it can be done in software, Use the "Door Force Unlock Schedule" in the Door options tab to link to an Input point or Numeric value that signifies the doors should be released. When this point turns on the door will be released. Multiple doors can be linked to the same point if required. No Schedules or Plain English programming is required to achieve this functionality. Note: Always ensure any fire alarm control is in accordance with local regulations and legal requirements.

Issue Trying to create an Infinity Schedule under ACX5720, when saving the object an error window comes up. The error window does not contain an error message, only the word ERROR and an OK button. The error happens even if creating the object in offline edit mode. No problem creating the object under a different controller. Environment CyberStation Cause Corruption in database. Resolution Dump the controller to an ASCII file then delete the controller. Import the dump file into the Continuum network to re-create the controller. Deleting and re-creating the controller clears up the corruption in the particular controller object in the SQL database.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source.  Issue The C20 series cameras have the BNC and neutral ground for 24VAC tied to the same ground plane. This can cause a power supply short if the ground and hot are connected out of phase at the power supply. This can also cause ground loop bars in the video if connected to a supply that is not on the same ground plane as the camera. This also causes problems with some third party UTP brands connections. Product Line Field Devices, Pelco Environment C20 cameras connected  to common power supply and/or ground planes that are different. Cause The 24 VAC on the C20 cameras are connected to a common ground plane and the BNC connection is grounded to the same ground plane Resolution When installing the C20 cameras use single isolated transformers for each camera, or make sure the wiring is tied with the same phase. This is done by making sure the same wire leg of each camera is connected to the same wire side of the transformer on the power supply. Also when connecting to the power supply use a meter to test for voltage potential differences. Check that the cameras will work with the third party UTP brand you are using

Issue Explain the difference between the I/A Series R2 timezone settings like CST vs CST6CDT, or PST vs PST8PDT and the Americas/City time zones. Each of the following examples shows the three different ways that the four American time zones can be specified: America/New York or EST or EST5EDT America/Chicago or CST or CST6CDT America/Denver or MST or MST7MDT America/Los_Angeles or PST or PST8PDT   Environment I/A Series R2 UNCs and Enterprise Servers Cause Various ways to specify the location in terms of the time zone and the daylight savings start/end dates. Resolution Each of the following three entries specify the same part of the United States and the usual daylight savings time dates (2:00 AM on the second Sunday of March through 2:00 AM on the first Sunday of November) America/New York or EST or EST5EDT America/Chicago or CST or CST6CDT America/Denver or MST or MST7MDT America/Los_Angeles or PST or PST8PDT For parts of the Unites States that do not observe daylight savings time or have different daylight savings time rules, specify the appropriate "America/City" selection, for example: America/Indianapolis for those parts of the state of Indiana that are in the Eastern Time Zone. America/Phoenix is used for the entire state of Arizona, which does not observe any daylight savings time. To specify a time zone where no daylight savings time is observed, you would select the appropriate entry from the entries that begin with Etc/GMT+xx or Etc/GMT-xx where xx specifies the hours from GMT or UTC (Coordinated Universal Time).

Issue WAV file is attached to Alarm Enrollment (Feedback page) but sound file does not play when point goes into alarm. Environment Feedback Audio Sound file Alarm Enrollment Event Notification Cause Configuration was not completed. Resolution Whether the audio file is attached to the Alarm Enrollment or to the Event Notification, the Play Audio checkbox must be selected on the associated Event Enrollments Action page. Note: A sound file can configured to play when an alarm is received by Cyberstation either by attaching the audio file to the Alarm Enrollments Feedback page or by attaching the audio file to the Event Notification Feedback page.  If an audio file is attached to both the Alarm Enrollment and its associated Event Notification, the Alarm Enrollment audio files take precedence.

Issue Are spare parts available for the Xenta series base plates / terminal parts / plug in terminal blocks? Environment 007309010 007309020 007309140 Cause Sometimes the locking pin in the base plate breaks and needs to be replaced. Resolution No spare parts are available. The complete parts needs to be purchased. Part no 007309010 is for Xenta 300 series controllers Part no 007309020 is for Xenta 400/500/700/900 series controllers, and I/O modules. Part no 007309140 is for Xenta 100 series controllers.