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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1897 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Communications with an AS can fail due to high CPU usage and it goes offline in the ES. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium(AS-P) Building Operation Automation Server(AS) Cause A large graphic was being edited and when saved, the AS appeared to crash, but had actually gone offline to the ES. Resolution This issue was due to the AS CPU usage, which was found to be very high and was making the AS appear to be offline to the ES, when the graphic was saved. The graphic that was being edited was accessing a large number of Universal Inputs, and these input values were changing frequently, this in turn was causing the increased CPU usage. Changing the threshold setting of a Universal Inputs. Select the properties of the universal input to be adjusted. View the configuration section and select the threshold value. Enter an appropriate value for the input being modified.

Issue Enterprise Server will not start due to no valid license file error: "nsp.csc.licensemanager No valid Enterprise Server license found. Terminating server." or Cannot find license file. (Error code: -1) Product Line EcoStruxure Building Operation Environment Building Operation Software Administrator Building Operation License Administrator Building Operation Workstation Cause Enterprise Server is not started and states no valid license file is found. License Server is installed on the same computer and has valid license(s). Similarly, WorkStation may not start even with a License Server installed with a valid license. If you get error -1, it means that you didn't enter the required @ before the license server address. Resolution In general, any licensed Building Operation software (Enterprise Server, WorkStation, Editors) needs to know where the license server is located. That means that the license server path needs to be entered on any PC having licensed Building Operation software installed. The "License Administrator" part of the license installer can be installed on any PC, and the license server address set using the administrator. The license server itself does not need to be installed on all PC's, but only on the PC hosting e.g. the Enterprise Server. The IP or DNS name of the PC hosting the license server is entered with an initial @, e.g. if the IP of the license server PC is 1.2.3.4 you enter @1.2.3.4 Checkpoints Remember to enter the license server address starting with a @. For example, don't use "localhost" but "@localhost". Is your evaluation license current? If not, download from EcoXpert Extranet Check that antivirus software is configured to allow the operation of the license server. (refer to SmartStruxure Workstation or editors can't get license when using firewall (errors -15 or -96)) Reboot the machine where the License Server is running. It has been observed in some cases where the error 'No valid license or Cannot find license file error' appeared after an upgrade that rebooting the machine solves the problem. Check to see if there are multiple versions of the License Server installed on the machine. If multiple versions are installed, make sure to only run the highest installed version as a Windows Service. All other License Server and License Administrator software should be uninstalled from the machine.

Issue With Script Programs in Continuum we were able to check the variable time against an integer value. Like "if time>500 then...". In StruxureWare Building Operation time is of the type datetime, no longer an integer. Product Line EcoStruxure Building Operation Environment Script Program Cause In StruxureWare Building Operation a datetime internally is now a 64 bit number, so dates can go beyond the year 2038 which was the top limit for Continuum. Numbers in script for StruxureWare, like in Continuum are just floats ( 32 bits ) so when trying to map a 64 bit number ( the date ) into a float it is not going to work. You will get very erroneous readings, therefore the ban. Resolution Here are some examples of the correct StruxureWare program: Remember that for the dates, you can only compare dates to dates, not dates to numbers… In general, you CAN do the following: compare dates to dates ==> if Date1 > Date2 then add numbers to dates ==> LaterDate = LastDate + 24*3600 subtract numbers from dates ==> EarlierDate = LastDate - 24*3600 you CANNOT do the following compare dates to numbers ==> if Date1 > 500 then

Issue The License Server does not start automatically when the server reboots. Product Line EcoStruxure Building Operation Environment Building Operation Licensing Cause The License server is attempting to start before some dependent process has started. Resolution To edit the FlexNet Service go to Control Panel > Administrative Tools > Services Right click on FlexNet Licensing Service and FlexNet Licensing Service 64 and select Properties. Change the Startup Type from Automatic to Automatic (Delayed Start)

Issue A new Automation Server won't load in Device Administrator versions earlier than EBO 2022. A "Failed to process USB connection event for DevicePath:\\?" error is shown when adding the device. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server AS-P with Secure Boot Building Operation Automation Server AS-B Scalable Cause Secure Boot/Scalable Automation Server hardware is not supported in EBO versions prior to EBO 2022. Resolution It is not possible to install EBO versions prior to EBO 2022 in Secure Boot/Scalable Automation Server hardware. Verify the Automation Server part number to ensure it is a non-scalable/non-secure boot version. Refer to the Part Number and Hardware and Software Matrix for a list of parts numbers and their associated EBO version compatibility.

Issue Automation Server CPU Specifications Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Basic Cause Automation Server Family CPU specifications are required for projects requirements and specifications. Resolution There are three Automation Server models, each with unique CPU specifications: Automation Server (AS): The Automation Server (AS) has been withdrawn from sale. CPU: ATMEL AT91RM9200, ARM9 core microcontroller. Processor: ARM920T. CPU Clock Speed: 160 MHz. Automation Server Premium (AS-P): CPU: STMicroelectronics SPEAr1380, ARM Cortex-A9 dual-core microcontroller. Processor: ARM Cortex-A9. CPU Clock Speed: 500 MHz. Automation Server Bundled (AS-B): CPU: STMicroelectronics SPEAr320S, ARM926 core microcontroller. Processor: ARM926. CPU Clock Speed: 333 MHz.

Issue Due to a variety of reasons it is sometimes necessary to add an offset to the value obtained from a sensor to achieve the required accuracy. For example, a temperature sensor may be reading off by 0.5 degree as compared to a calibrated high accuracy temperature measuring device used as a standard. Product Line Andover Continuum, EcoStruxure Building Operation Environment All CX controller All i2 devices All b3 devices Cause Sensor tolerance. Resolution Add an algorithm in the conversion field of the input objects to adjust the value by the necessary offset. In the example here the conversion entered could be: Elecvalue + 0.5 or Elecvalue + TempSensorOffset where TempSensorOffset is an InfinityNumeric point that has been set to the amount of offset to apply. While this example uses a very simple conversion algorithm, the input’s conversion can be thought of as a one line PE program that can use PE system functions. Elecvalue + Maximum(TempSensorOffset, 1.5) Note: For inputs that use automatic conversion e.g. voltage inputs and InfinityFunction is required, see How to add a calibration factor or offset value to an input using automatic scaling for details.

Issue License Administrator fails install with an "Uninstall failed, installer cannot continue" error Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Cause Building Operation uses Flexera (Revenera) Software Technology for licensing. Other Schneider-Electric products may also use this technology for their licensing. Resolution Check to see if the site has other software programs/products using the Flexera (Revenera) Software Technology. Other Schneider Electric offers such as Unity Pro - IEC Programming Software for Modicon PAC, Power Monitoring Expert & TAC Vista as well as third party programs also use Flexera (Revenera) for their licensing. During installation of the Building Operation License Administrator the dialog below is shown: The default behavior of the Building Operation License Administrator installation program is to install both Building Operation License Administrator and a new local license server instance. If the default behavior is accepted, the installation program will attempt to uninstall any previously installed local license servers. If the Building Operation License Administrator installation program does not have sufficient access rights to uninstall the license server previously installed by another product a "Failed to install Building Operation License Administrator" error will occur. Multiple products can share a single Flexnet License server instance. If there is an existing Flexnet install then the License Server checkbox should be unchecked during installation of the Building Operation License Administrator This leaves the existing local license server installed by the other product intact, while still allowing Building Operation License Administrator to run. The license server used by Building Operation License Administrator can easily be changed by the user on the License Server Address tab in Building Operation License Administrator, if necessary.

Issue Rehosting is defined as the process of moving a license from one machine to another. Is there a limit to the number of rehosts allowed per year? Product Line EcoStruxure Building Operation,TAC Vista Environment Building Operation Licensing Cause Re-hosting means that the license bindings to the physical hardware or its substitutes on a Virtual Machine are moved i.e. the host ID is changed. This can be required if the license is moved to a new computer or Virtual Machine. A maximum of 4 license re-hosts are allowed in 12 months. Resolution If the re-hosting limit is exceeded and further re-hosting is justified and necessary, the policy can be overridden by Product Support. When contacting support please provide the entitlement details so that the license policy can be overridden.

Issue Why is "B" shown in the Concurrent license feature list in the License Server Interface (http://localhost:8888) Dashboard? Product Line EcoStruxure Building Operation Environment Building Operation License Server Cause The Flexera framework requires at least 1 licensed feature to be present when installing a license server for it to start correctly. In this phase there aren't any licensed features so a dummy feature is created. Resolution It can be ignored as it is just a dummy license used for the installation.

Issue Trend Chart shows dotted line across the screen instead of expected chart data. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Cause Chart is waiting for a new record possibly caused by incorrect time in the Enterprise/Automation Server Resolution When waiting for a new record, the trend chart draws a dotted line (1) from the last recorded value and forward. When a new value is recorded, the dotted line between the last and the new record is replaced by a solid series of lines. Please see Trend Charts. Check the start time (2) and end time (3) period being observed in the chart includes data readings. Additionally, ensure the Network Time is set appropriately .

Issue When installing Building Operation software i.e. License Administrator, Workstation, etc. the following error may show: "This software requires .NET Framework version 4.7.2" Product Line EcoStruxure Building Operation Environment Building Operation installers Microsoft .NET Framework Cause Building Operation requires .NET Framework 4.7.2 or greater to install and function Resolution Most Windows machines have the latest version of Windows installed and updated for security reasons. If for some reason an older version of Windows hasn't been updated then it may show the error until .NET has been updated. Here is a Microsoft article that shows how to determine what version of the .NET Framework is installed on the Windows PC. How to: Determine which .NET Framework versions are installed There are several methods, this is the registry method: Windows 10 version 20H2 includes 4.8 as part of its default components. It is recommended to upgrade Windows to this version or greater. Once the version of .NET Framework is upgraded, the error dialog will no longer appear

Issue Values from a third party BACnet device display the question mark character (?) instead of the correct engineering unit. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise/Automation Server Building Operation Workstation Third party BACnet device Cause The BACnet Standard revisions support a list of engineering units as enumerations, as shown in the extract below: - Enumeration Unit Unit type 0 square-meters Area 1 square-feet Area 2 milliamperes Electrical 3 amperes Electrical …. …. …. The question mark (?) placeholder is used when Building Operation reads an unknown BACnet unit enumeration identifier. It is either a unit from a later revision of the standard, that has not been implemented by Building Operation yet, or it is a unit that is proprietary to the devices vendor. Resolution Based on different BACnet revisions, Building Operation can interpret the enumeration of units but proprietary units may not be handled correctly since these can vary by vendor, model and even the software version. Any lookup is specific to the vendor, model and software version. The vendor of the third party equipment should be approached to modify their implementation according to the BACnet standard. Additionally please see Points from an MPM display ?

Issue DHCP server is required to assign addressing to IP devices Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series Jace 8000 I/A Series ScheniderMPx Modules Building Operation Multi-purpose VAV Building Operation Multi-purpose Controller Building Operation Room Controller (RPC) 24 V Building Operation IP-IO Cause When working with the SchneiderMPx modules for engineering Spacelogic devices, the Jace can be used as a DHCP server for the field devices. Resolution This video discusses how to; - Configure the second IP network port for DHCP server use - Add an additional IP Port to the Jace station

Issue Is EBO External Log Storage with PostgreSQL and TimescaleDB tested on Linux? Product Line EcoStruxure Building Operation Environment Building Operation Timescale Database Cause Need to install External log storage with PostgreSQL on Linux. Resolution Quality assurance testing has been performed by Schneider Electric with TimescaleDB and PostgreSQL installed natively in Windows enviroment. Other deployment scenarios have not been tested by Schneider Electric. For tested Windows versions, check: Information Technology System Planning Guide

Issue When attempting to edit a graphic on an SBO/EBO ES or AS the Graphics Editor, Function Block Editor or Script Editor reports it has lost connection. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Premium Cause A second instance of the workstation is running on the same computer The firewall is blocking the connection. The password was recently changed during the same session Workstation is connected via HTTPS but there is no valid certificate Resolution Solution 1 If using Remote Desktop (RDP) to access the SBO/EBO ES remotely, a second instance of the workstation could be initiated. Close the workstation on both the remote connection and at the SBO/EBO ES. Then open the workstation either at the SBO/EBO ES or via remote connection, not both. Solution 2 Check if the firewall has been enabled while logged in to the SBO/EBO ES or AS, and disable the firewall Here is an example for McAfee Solution 3 Make sure the network information (such as gateway) for the PC is entered correctly. Solution 4 If you just changed the password of the logged in user, log out and in again Solution 5 Workstation is connected via HTTPS but there is no valid certificate. Ensure that certificates are installed and trusted on the workstation/server so that no certificate warnings are received or use HTTP to connect to the server. Solution 6 Update the Certificate Revocation List as described in First time a TGML graphic is opened after logging in it takes a long time for the graphic to load.

Issue What are the basic steps when doing a conversion from TAC Vista to EcoStruxure Building Operation (EBO)? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Vista Server Cause When doing a conversion from TAC Vista to EcoStruxure Building Operation (EBO), a tool called TAC Vista Conversion tool is used to build the EBO database using an export file from TAC Vista. Resolution This video shows a basic conversion of a TAC Vista database to EBO, and the steps that needs to be taken for a successful conversion.

Issue During certain situations, it may be required to switch from a hardwired to a wireless connection or wireless to a hardwired. In addition, you may be required to replace a failed NIC card with a new variant that may or may not be the same in terms of connection type. Other more rare situations where a technician travels with a laptop that has PCT "SERVER" mode installed would also be affected. Example: PCT Version - 1.1.2.57 Server mode was set up on a physical server that has two NIC cards. The initial setup was performed on NIC1 and now we are required to utilize NIC 2 which is wireless as a temporary solution. NIC card 1 is disabled and NIC card 2 is set up with the same IP details as NIC card1. In addition, the wireless network is an extension of the original network that was configured in NIC card 1. The server then gets rebooted. Once the server is up you start PCT and attempt to open a project. You receive the following errors: "VBoxManager.exe: error: Nonexistent host networking interface" "Failed to open project." Product Line EcoStruxure Building Operation Environment Windows Client versions (64 Bit Only) Windows Server versions (64 Bit Only) PCT SERVER versions (64 Bit OS Only ) SBO Project Configuration Tool All versions Cause During the initial setup of Project Configuration Server mode, you are prompted to select a network interface card from a list of available NICs. PCT requires that you continue to use the same interface and if you change your connection type at the windows level PCT has no method of knowing this and will not be able to connect to previously created projects. PCT will produce the following complaint as seen in the log below: "Nonexistent host networking interface" You can find the log path as follows: C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\loggermodule "ProjectsModule.log" Resolution There are two solutions to address this: Revert your connection type back to the original Network Interface Card. Reboot the machine. Open PCT and attempt to get back into the project. If the idea is to stick with a different NIC, you would simply need to reinstall PCT and select the new NIC during "SERVER" mode setup. Reboot the machine. Open PCT and attempt to get back into the project.

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