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Building Automation Knowledge Base

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Building Automation Knowledge Base

Issue How to connect a 4 wire PT100 or PT1000 sensor to a 3-wire RTD input. Product Line EcoStruxure Building Operation Environment Building Operation I/O Module 16 Ch RTD Cause Some PT100/PT1000 sensors have only 3 terminals to connect to. Resolution The wires to the sensor are often color marked in pair, like two red cables and two white cables. As we only have 3 terminals to connect to, the solution is to only connect 3 of the cables, and not connect the 4th cable. As the RTD device also measure the resistance of the cables, to make a correct temperature reading, it is important that all three wires used do have the same length and resistance. Therefore, the fourth wire should NOT be connected in parallel, it has to be un-connected.

Issue Bitwise operations in script behave differently in the AS-P compare to ES regarding negative values. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Enterprise Server Building Operation Automation Server Premium Cause Bitwise operations in the script only defined for positive Integers. Resolution Enterprise Server processes negative operands as twos complement whereas Automation Server Premium does not handle negative operands. Behavior with negative integers is undefined.

Issue When importing and saving an application from TAC Vista into Building Operation Workstation, an Error message shows up. Product Line TAC Vista, EcoStruxure Building Operation Environment Building Operation Workstation TAC Xenta Control Device Cause In the application, there were two trend log entries with the same name. Resolution Rename one of the duplicate trend log names.

Issue Unable to open graphics that are on a shared network drive Product Line INet, Continuum, Access Expert, Security Expert Environment Windows 10 Chrome Windows IE Cause A registry setting is overridden or needs to be reset that was not previously not there. Resolution This is a Microsoft Issue. Here is a link that describes the resolution: https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/mapped-drives-not-available-from-elevated-command

Issue For integration purposes, it is important to clarify exactly what Andover Continuum X-Driver protocols have a prescribed upgrade path and remain supported in EcoStruxure Building Operation (EBO) Product Line Andover Continuum, EcoStruxure Building Operation Environment Andover Continuum Building Operation Enterprise Server Building Operation Automation Server Premium Cause As more and more systems Transition from Andover Continuum to EBO, customers need to know how existing Continuum X-Drivers can be supported and upgraded to maintain data connectivity in their new EcoStruxure Building Operation architecture. Resolution Product Announcement PA-00789 available on EcoExpert Exchange details all those X-Drivers which are supported going forward into EBO

Issue Useful listview dump files for checking and monitoring systems, including BACnet find and offline problems Product Line Andover Continuum Environment Listviews BACnet check Alarm Events, Access Events Error Events COV increment check Cause Useful listviews for monitoring and debugging a Continuum site Resolution Useful Listview dump files Once the .dmp file is imported in to Continuum, the listviews will be found at the top of the Listview files on the root. Run the listview and the go to "Object/Export to a .CSV file if a copy of the results is required. The BACnet Check devices listview is helpful if "find New BACnet" device fails to find the device. The device may have been previously discovered on a different network and not deleted correctly. Also, duplicated BACnet devices can be checked, this can cause majors problems with controllers going offline and flooding various networks with data.

Issue Need to replace a failed PDU v3.3. The only replacement available is firmware 1.7. Will this work? Environment AC256 CIU ACNET PDU Cause A PDU v3.3 has failed. Resolution A CIU III requires PDU Version 3.0 or higher. Recommend changing out the firmware chip. Version 1.7 firmware on an ACNET controller will result in impaired controller performance, specifically rotating drum programs will throw an interpreter error.

Issue Need to test the AC8 power supply for failure. Environment AC8 Power Supply Cause AC8 has performance issues or is displaying hardware related errors. Resolution Pins on the CIU connector at the power supply are numbered 1 through 12 beginning with the left most pin. The following pin voltages should be measured with respect to pin 10. Pin 6 = between +11 to +13 vdc Pin 7 = between -11 to -14 vdc Pin 8 = between +7.6 to 8.4 vdc Pin 11 = between +6.84 to +7.56 vdc Pin 12 = between +6.84 to +7.56 vdc The following pin voltages should be measured with respect to each other Pin 4 and pin 5 = between +23 to +26 vdc

Issue When I try to reload a backup into an AC256 controller I get several Bad Reload Block errors with a hexadecimal code. Environment AC256 AC8 AC256Plus AC8Plus Cause Poor serial connection. Corrupt backup file Insufficient line delay parameter. Resolution Bad reload blocks errors when reloading an AC256 dump file can occur for several reasons. Poor serial connection: Try reloading from a laptop PC directly at the CIU to eliminate the serial cable run from the equation. Corrupt backup file: When a Bad Reload Block error occurs the first portion of the failed line is displayed. View the backup file in Notepad. Do a search for the code that was displayed with the error. In the terminal emulation application (Hyperterminal, ProComm etc) Increase the line delay parameter for sending text two or three milliseconds.

Issue Battery replacement for V53 processor card and 532 controller. Environment V53 532 Controller Cause The battery supplied with the V53 processor board is dead and need replacement. Resolution The battery supplied with the V53 processor card and 532 controllers is rated at 70mAh. Specification V53-BAT provides a battery rated at 150mAH. The circuitry on both the V53 processor card and 532 controllers can handle this higher rated battery.

Issue The need to know What voltages will a BAS 2000/BAS2800/BAS2800+ outstation operate under. Environment BAS2000 BAS2800 BAS2800+ Power Voltage Input Cause The need to know What voltages will a BAS 2000, BAS 2800, BAS 2800+ outstation operate under. Resolution For a BAS 2000/BAS2800/BAS2800+ outstation the specification for the power supply is shown as: - Power Supply: 220V (-15%) to 240V (+10%), 50Hz (-10%) to 60Hz (+10%) Consumption: 0.16A max @ 240V 50Hz Heat Dissipation: 25W max, 10W typical

Issue Supported operating systems for BAS2800+ Environment BAS2800+ version 2.9 / 2.10 Cause BAS2800+ has been discontinued. Please refer to the Product Announcement 'Satchwell BAS2800+ Discontinuation' for details. Resolution As per Product Information Bulletin 04.04.02-2, BAS release 2.9/2.10 has been validated for running on the following Windows platforms:- Microsoft Windows NT 4.0 Microsoft Windows 2000 professional Microsoft Windows 2000 server Microsoft Windows XP professional Microsoft Windows 2003 server

Issue Is BAS2800+ compatible with Windows Vista or Windows 7 or higher? Product Line Satchwell BAS2800+ Environment Windows Vista Windows 7 Windows 8 Windows 10 Cause What Windows version can BAS2800+ version 2.9 and 2.10 run? Resolution Officially BAS2800+ version 2.9/10 has only been tested on and therefore is only officially supported on Windows NT, Windows 2000,Windows XP and Windows 2003 Server it has not undergone any official testing in Windows Vista or Windows 7. If BAS2800+ software is to be installed on a Windows Vista or higher, the customer should be warned that BAS2800+ has not been tested under that environment. Any issues identified would be their responsibility, Schneider Electric would not accept any liability for any issues encountered. It may be possible to run BAS2800+ using Windows 7 XP mode, however this is also not tested or supported, the best option would be to downgrade the computer to Windows XP. It should also be noted that BAS2800+ was discontinued in 2008 and no further effort will be made to update or test the product against newer operating systems.

Issue The CZT controller does not display the correct temperature, only dashes. Product Line Field Devices Environment Satchwell CZT Climatronic controller Cause The temperature sensor used has not been connected to the correct controller input terminals. Resolution This controller type is capable of supporting the two ranges of Satchwell sensor, these are the original type, which had a resistance of 1690 ohms @ 20'C and the "T" type range, which has a resistance of 5573 ohms @ 20'C. Connection of the sensor to the controller is as follows; 1 - Old range sensor (1690 ohms @ 20'C) is connected to terminals 1 and 3. 2 - New "T" type sensor (5573 ohms @ 20'C) is connected to terminals 2 and 3. If the sensor is correctly connected before the controller is powered up, then the controller will establish which sensor type is connected to it, but if the wrong terminals are used, then it may be necessary to "Reload the controller Defaults" to obtain the correct reading. Reloading the controller Defaults. 1 - Ensure that the sensor wiring is correctly connected to the appropriate terminals. 2 - Power down the controller. 3 - Press and hold in the controller "Enter" key. 4 - Switch the controller power back on, while still pressing the "Enter" key in. 5 - Continue to press the "Enter" key for a few seconds, before releasing it. The controller will now display the correct temperature.

Issue A site backup is not available. Product Line Satchwell BAS2800+ Environment Backup No Index Uploading Cause The site is stand alone and the backup is not available. Resolution To recover the site data carry out the following; Use the Pocket Terminal application to review the outstation node configuration. Setup the BAS2800+ terminal to match the configuration observed from the node. Using the BAS2800+ System Diagnostics; Select the outstation number and then from the options menu, select "Transfer Files" Select to transfer PNTFLE.REC from the outstation, to C:\BAS\Data\osn??\PNTFLE.REC Shutdown BAS2800+ Locate and run the "No Index" utility. Run the utility to create the index Restart BAS2800+ and confirm that the points are available and can be displayed. Please note the "No Index" utility cannot name the index segments, this will need to be done by hand. Link to download the No Index utility

Issue MultiTech MT5656 serial modem codes. Product Line Satchwell BAS2800+ Environment MultiTech Modem Cause The MultiTech MT5600 is no longer available and is replace by the MT5656. Resolution The Multitech MT5600 modem has been made obsolete and has been replaced by the MT5656. We have experienced communication problems when mixing these two models of modem. It has been found that the most consistent and reliable AT codes for the Multitech MT5656 modem when communicating with an MT5600 modem connected at the BAS 2800+ front end are:- AT&F0 ATS0=1 ATE1 AT\N5 AT%C0 AT+MS=V34,1,300,9600,300,9600 AT&K0 ATQ0 AT%E2 ATX4 AT&D3 ATM0 AT&W0 AT&W1 Note: If any of the remote sites are using an MT5600 modem then the BAS 2800+ front end modem should always be an MT5600. If a replacement modem is required at the front end then it is recommended that one of the remote sites MT5600 modem is replaced with an MT5656 modem. This will release the MT5600 modem for front end duty. If the whole installation consists of MT5656 modems only, there are no known communications issues. When manually connecting from either front end or remote site a connection was established successfully every time.

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