Issue The TGML JavaScript methods alert(), confirm() or prompt() do not work on Advanced Display when using the Webstation app. Nothing happens when the methods are used, and the modal window that is expected is not displayed. See attached TGML file for a graphic example using the JavaScript methods. Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display V2 Building Operation Advanced Display V3 Cause The embedded browser in the Webstation app does not support alert(), confirm() and prompt(). Resolution Use other ways to interact with the user that do not use modal windows. It is also likely that the usability of your graphics will benefit from removing the above mentioned JavaScript methods.

Issue Connecting a serial cable to a Xenta 5/7/9xx controller Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause Xenta Servers have a service portal for use with HyperTerminal with a serial connection to the RS-232B port. Resolution Connect a serial cable, Programming Serial Kit, part no. 0-073-0920-0, between the PC and the RS232 port B on the TAC Xenta.  For more information about the cable see Cable Guide OFL-3972. Go to Start/All Programs/Accessories/Communications/HyperTerminal, and open the HyperTerminal. In Connection Description Windows, type any name you like in the Name box. Click OK. In the Connect to window, choose the correct COM port that the RS-232 cable is using. If you do not know which COM port it is using. Go to your computer device manager. (Right click on “My computer” icon, and choose “Manage”. Then under “System Tools”, choose “Device Manager”. Find “Ports (COM & LPT)” and expend it Find the COM port number that is used by the RS-232 cable. Click OK. In the COM Properties window, type 9600 for “Bits per second”, 8 for “Data bits”, “Parity” is None, “Stop bits” is 1, and “Flow control” is None. Click OK. Options: you can save this setting for future use. Click on File Menu and Save. Press ENTER to activate the command prompt. Default username and password is both “root”. Type “root” and press ENTER for both the username and password. Type “setip” and press ENTER. NOTE: Product support has also witnessed strange behavior with serial connections when certain laptops were not plugged into a power source or the Xenta Server was not grounded. If connection problems persist after the connection setting above are verified, make sure the Hyperterminal PC is plugged into a 120 vac power source.

Issue Addressing issues with M-Bus metering application because it is unclear what Storage# or Tariff# to use in Xbuilder. Environment Xenta 913 5.x.x Xbuilder 5.x.x Cause Manufacturers of meters which utilize the M-Bus protocol may not specify the Storage# or Tariff# needed by Xbuilder. They may instead include DIF or DIFE information regarding their meter points. These codes correspond to the M-Bus protocol and indicate the Storage# and Tariff# of the data. Resolution Use the M-Bus DIF calculator to parse the data type, Storage#, and Tariff# of the data point. This spreadsheet should be sufficient for the majority of applications, but some exceptions apply. The hexadecimal codes for the data point must be provided by the manufacturer for the calculator to be useful.

Issue The IP address can be entered into a UNC-520 using the Admin Tool but after rebooting or power cycling the device, the IP address is reset back to the factory default. Environment I/A Series (Niagara) R2 UNC-520-2(-N) with serial number greater than 36183  Cause The newer UNC hardware manages stored OS configuration data in a different manner than the older UNC-520 devices.  Because of this change, the factory default operating system has the capability to read, but not permanently change the device IP address. Resolution You must use the Admin Tool Installation Wizard to install the r2.301.527 (or newer) version of the OS and NRE (system software) before you can save any new Ethernet address information to the UNC. Follow the procedure in the UNC-520 installation manual (F-27391) section "Upgrade, License and Configure the Host" to install the OS and NRE system software.  Click here to see the referenced page of the manual.

Issue Control HVAC or especially lighting based on the sunrise and sunset times for a given location on a given date, even though this functionality does not exist in Vista like it does in I/NET. Environment Menta Cause Menta/Vista time schedules have no built-in sunrise/sunset capability.  If this is required, it will need to be programmed into a Menta file. Resolution The attached Menta Macro calculates the sunrise and sunset for a given location. Click the picture to download.       Inputs - Menta Simple Blocks Month Date Hour Minute Configurable Parameters Year = Current year.  As Menta has no "Year" block, it must be calculated in the controller and should be set initially for the current year. DST = Does this location participate in Daylight Savings Time?  1=Yes, 0=No. TimeZone = Location's offset in hours from GMT Latitude = Location's latitude in degrees. North is a positive value, south is a negative value. Longitude = Location's longitude in degrees. West is a positive value, east is a negative value. Outputs - Available Data Current minutes past midnight Sunset minutes past midnight Sunset hour Sunset minutes Sunrise minutes past midnight Sunrise hour Sunrise minutes Output integer represents minutes until next transition.  Mimics a Menta time schedule.  Positive values count down minutes until sunrise.  Negative values count down minutes until sunset.

Issue BACnet b3 or Infinet i2 controller shows version 0.000000 Product Line Andover Continuum Environment BACnet b3 Controller Infinet i2 Controller Cause The Controller is likely to be in bootloader mode, this can be confirmed by looking at the CPU flash speed. If you can count the flashes it is likely to be in bootloader mode see CPU LED flashing rate  Resolution Reflash the controller OS with the firmware compatible with the Continuum installation on site, using "Update b3 OS" or ""Update Infinet2 OS" NOTE - An ACX57 with Comm1 set to Infinet is unlikely to be able to communicate with an i2 device in bootloader mode, in this case an NC2 or other NetController may be required

Issue I/A Series R2 station installed on a JACE-645 retrofit board (TRD-RB-645) fails to run with the following errors Product Line TAC IA Series Environment JACE-645 Retrofit Board (TRD-RB-645) I/A Series R2 version 2.301.535.v1 I/A Series G3 version 3.6.406 Cause The R2 station has not been upgraded to R2 version 2.301.535 using the dbadmin command in the Niagara console. There are errors when converting the upgraded XML version of the station to SNS.  Resolution Ensure that the R2 station is upgraded as per step 3 on page 4 of the Retrofit Board Niagara R2 Install & Startup Guide before copying the station into the JACE-645 retrofit board. 

Issue Are examples available to show how to write Plain English programs and create points for a Modbus RTU X Driver linked to Schneider Electric Power meters? Environment Modbus RTU X Driver Schneider Electric PM700, PM750 Power meters. Cause Requirement for some examples to see how Modbus RTU programs can be written to poll for the data in a 3rd party Modbus device. Resolution The attached example was written by an application engineer in the UK to extract data from the Schneider Electric PM700 and PM750 meters. This example provides the mapping of data for these 2 specific meters, but the polling principle utilized in the Plain English programming can be applied to any Modbus RTU interface Download file here. 

Issue How many controllers can be connected to an ASD bus before a repeater is required? Environment Global controller with an ASD bus connected (GCM, UNC, ENC, LNC-100, SIM-CCN, SIM-MTECH, SIM-TRANE, SIM-YORK) ASD controller (LIM-1,MicroFlo II, MicroZone II, MN-ASDI integrator, PEM-1) Cause Requirements for ASD bus installation. Resolution A maximum of 32 nodes are allowed for each ASD bus segment.  Each controller and repeater count as one node, so a bus segment with a master (GCM, UNC, etc.) and a repeater can have 30 other nodes on it ( MZII, MN-ASDI, etc.) For details, See the Network 8000 Hardware Installation Practices manual, F-23061-1, "Network & Communication Wiring", "Repeaters - RS-485".

Issue What is the maximum MSTP cable length without a repeater? Environment Bacnet BCX B3 MSTP Cause Controller was not responding as online. Resolution Below is a document that explains the Maximum Cable Length for MSTP communications without a repeater. Click HERE for document.

Issue Getting "Commport is not XDriver enable" error when attaching the driver file to the comm port. Comm port has been flashed to enable XDriver operation. Controller Options shows Xdvr Comm2:00000009 (0000) Product Line Andover Continuum Environment BCX NCI NCII B4920 XDriver Comm Port Cause Bad controller XDriver support flash file. Resolution 1. Take the Workstation offline, edit the comm port, and set the default mode to "XDriver". 2. Go back online and send the comm port to the Controller. 3. Attempt to attach the Driver file to the comm port, if the same error occurs then contact Schneider repair department for a new XDriver option flash file. See article Determine if a controller comm port is XDriver enabled - Communities (se.com) 

Issue NXT will not communicate using RS-485 port 3 Environment R2/AX Niagara Cause Incorrect documentation of communication port number and RS-485 wiring diagram Resolution New document is available with correct comport number 4 and RS-485 wiring diagram.  To download a copy click on link T-NXT-MtgWiring Guide

Issue How to bring SX8000 objects to Continuum when upgrading. Environment Infinity SX8000 Continuum CyberStation Debug document Cause Upgrading from legacy Infinity SX8000 system to Continuum Resolution See Infinity to Continuum upgrade for information on how to convert Infinity SX8000 objects to Continuum.

Issue Unable to open a time chart via TGML graphic in webstation. The same graphic works in workstation. Environment TAC Vista 5.1.X - workstation & Webstation TGML Editor 1.1.X Cause Binding to the PV value of a time chart isn't the correct way to do this, but workstation is unable to display a dialogue for an object that has multiple properties and so displays the complete time chart. Resolution A link should be used that is linked to the time chart object Attached is a TGML component adapted from the standard analogue clock component that explains how to do this. The binding should be bound to -your time chart- .PV and the link should be linked to the time chart object. Time_Chart_Link.tgml        

Issue While PSS does not write PE for partners we do in some instances provide sample PE code for guidance. This article provides sample PE code for optimized Start/Stop routines. Environment CyberStation All CXs All b3s All i2s Cause Complex PE routines may be difficult to implement without sample. Resolution See Self-adaptive Optimized Start and Optimized Stop Routines Sample PE Code.pdf

Issue String Bindings between Infinet Controllers fail Product Line EcoStruxure Building Operation Environment Infinet Controllers I2 Controller String Transfer Cause Direct string transfers between Infinet Controllers were possible in Continuum (via an import PE Program), but not in EBO via Script Program Resolution Following a Continuum Conversion, direct string transfers (via an import PE Program) downloads correctly but the Strings do not update. This type of transfer is not seen often, but was possible in Continuum. See the Knowledge Base article Passing InfinityString object between Continuum controllers Details in "Infinet Troubleshooting" in "Technical Reference Guide" from version 4.0.2 Also see WebHelp The workarounds are Bind string values direct (object to object), but this will force an EBO transfer via the ASP, so if the AS is not available the transfer will fail. Also more bandwidth is used. Rewrite the script to avoid using string transfers, by using numerical Objects

Issue Interfacing M-Bus meters to Modbus. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell Sigma Environment Sigma IC3-Modbus Mbus Modbus Kampstrup Heat Meter Multical 601 Cause Multical 601 M-Bus meters are required to be interfaced with the BMS. Resolution A M-Bus/Modbus converter (RS-485, RS-232 or TCP) and configuration software are required. The converter  and software are available from SyxthSense or similar suppliers. Using the converter and software setup the M-Bus/Modbus system without the BMS system connected. The M-Bus/Modbus converter will automatically assign the M-Bus registers as Modbus registers. From the software note the tables and registers used. Create the Modbus registers as required for the BMS system used. For Sigma - Create the gateway.txt, connect and configure the IC3-Modbus. A sample of the gateway.txt can be downloaded here: MultiCal Modbus Gateway.zip. For further M-Bus information see M-Bus Protocol Information. 

Issue How to Logon / Logoff Continuum using a button on a Graphic or Menu page. Environment Continuum Cyberstation Cause Want to be able to Logon Continuum with the click of a button from Graphics or Menu page and also bring up the Logon prompt the same way. Resolution ** DISCLAIMER ** This application is not a supported part of Continuum and is provided as-is. 1. Copy the "Logoff.tx_" file in this archive, here, to the Continuum folder (c:\Program Files\Continuum). 2. Rename the .tx_ file extension to .exe. 3. Create hotspots / buttons as below to call the program with the two available command line arguments; 1 will logon, 2 will logoff. Suggested usage: On the Main Continuum Menu page create two buttons, one for logon, one for logoff. (Pinpoint could also be used for Logoff but would not work for Logging back on - Pinpoint closes when the user is logged off.) For the Logon Button:                 Set control to:        Execute                 Open:                     C:\ProgramFiles\Continuum\Logoff.exe                 Arguments:             1                   Button Text:           Logon   For Logoff Button:                 Set control to:        Execute                 Open:                     C:\ProgramFiles\Continuum\Logoff.exe                 Arguments:             2                   Button Text:           Logoff

Issue By default, you are not allowed to shut down/restart the TACLIC/TAC License server when logging in to the Flexnet license admin web application from another PC than local. Product Line TAC Vista  Environment TAC Vista versions 5.1.8 and higher, using the web-based TACLIC tool.  Cause A remote shutdown/restart is required when adding/removing/editing license files in the License Files folder. Resolution The following steps should be done on the PC where the license server is located: In the "server.xml" file located in the "conf" catalogue (...\License Server\conf), edit the following string from " stopServerRemoteAllowed="false" "  to  " stopServerRemoteAllowed="true" " Then save the file and restart the license server.   The setting can also easily be changed using the tool called "TACLicenseServer Settings."

Issue When installing Enterprise Server an error is received at the end of the installation:  Clicking on the Details button the following error is shown:  -EnterpriseServer Service registration Starting Execute: "C:\Program Files\Schneider Electric\StruxureWare 1.2\Software Administrator\SE.SoftwareAdministrator.exe" ES /Install --DatabasePath="C:\Documents and Settings\All Users\Application Data\Schneider Electric\StruxureWare 1.2\Enterprise Server\db" --HTTPPort="80" --HTTPSPort="443" --TCPPort="4444" SE.SoftwareAdministrator.exe --install returned -532462766 -EnterpriseServer Service registration Leaving Completed In Software Administrator the Status of the Enterprise Server is indicated as Not Installed. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause It appears that the installation package has an issue with the authority to create the Enterprise Server Service, below are some options to try to rectify this.  Resolution SmartStruxure version 1.4 running on Windows 7 If this problem is encountered in 1.4 try the following steps Uninstall Enterprise Server software Restart PC Run the Enterprise Server installation software.  Use the Right Click "Run as administrator" option to ensure correct authority. Download and unzip this batch file Run the .bat file on the affected PC. Check the Software Administrator and confirm that the Server Status has now changed to "Running"   NOTE:  This batch file is only valid for 1.4 and will not work for 1.2 or 1.3.  Resolution #1 (Typically seen with SmartStruxure version 1.2) Changing the DCOM setting as described below has shown to allow for the installation process to complete. From the Start - Search programs and files entry type "dcomcnfg" and then select the dcomcnfg.exe file. Expand Component Services and also expand Computers. Right mouse click My computer and select properties and then select COM Security tab. Select the edit limits button from the  "Launch and activation permissions"  section. Select / Add the Everyone user and make sure all the permissions are set to allow   Reboot the computer. Then reinstall the Enterprise Server. Resolution #2 (Typically seen with SmartStruxure version 1.3) If Resolution #1 does not work or is not possible then you can manually add the Enterprise Server application manually.   Download and unzip this batch file Run the .bat file on the affected PC. Check the Software Administrator and confirm that the Server Status has now changed to "Running" NOTE:  This batch file is only valid for 1.3 and will not work for 1.2.  Alternative Workaround: Should neither of these options work.  You can run the Enterprise Server manually.  To do this: Locate the path: C:\Program Files\Schneider Electric StruxureWare\Building Operation 1.x\bin Double Click on the file name: SE.SBO.EnterpriseServer.exe A DOS Command prompt will open and display the Enterprise Server System log.  This window must stay open.  If you accidently close it, it will force the Enterprise Server to close and shutdown.