Issue Camera will not move to preset PTZ on video alarm, from Video Monitor the camera can be moved to the preset in live video. Environment CyberStation Video Server Video Monitor Cause Issue with accVideoRecordingSrvc.exe at workstation that is logging the alarm. NOTE: The accVideoRecordingSrvc.exe problem could happen at any workstation not necessarily the workstation receiving the alarm. Resolution Check all workstations looking for any indication that there has been a problem with accVideoRecordingSvr.exe Shutdown then re-start Continuum on the workstation reporting issues with accVideoRecordingSvr.exe

Issue LD-1 program was working, then suddenly stopped. Environment LD-1 Display Module Cause Corrupted InfinityString points. Resolution Deleted and recreated corrupted InfinityString points.

Issue McQuay BACnet MSTP controller does not respond to the Who-Is request from CyberStation   Environment MSTP bCX4040 McQuay Cause McQuay Tech Support has reported that the McQuay device has problems with Enhanced MSTP.  Resolution McQuay Tech Support has reported that the McQuay device has problems with Enhanced MSTP.  Once Enhanced MSTP was turned off the device was found and displayed on the BACnet side. 

Issue What are the expected voltages on the RS485 IO Module bus? Product Line Andover Continuum Environment Netcontroller IO Modules IOU Modules Cause Require typical values for troubleshooting first steps. Resolution Although the IO Module bus uses RS485 comms similar to Infinet or BACnet MSTP, the typical bus voltages when measured with a voltmeter are usually lower. Exact voltages will vary from system to system and depend on the amount of bus activity at the time, but the following will allow general troubleshooting: Typical DC voltage measured across the bus + to - = 0.7 to 0.8VDC but working systems may read as low as 0.4VDC Typical DC voltage measured Screen (shield) to + = 0.6 VDC Typical DC voltage measured Screen (shield) to - = 1.3VDC Note: If using Free Topology (FTT-10A) controller and modules, these use transformer bus coupling and will measure 0VDC across the bus.

Issue Will a single 2nd generation Controller  (NC2, bCX) support two IP XDrivers on two different comm ports?    Environment XDriver NC2 (CX9680) bCX4040 Cause Want to enable two IP XDrivers on different comm ports of the same Controller. Resolution You can only enable one IP XDriver per Controller. (Example: You can not enable a BACnet IP XDriver on one comm port and a Modbus IP XDriver on another, you would need two Controllers for this - one IP XDriver on each.)

Issue Continuum found and added both third party chiller controllers, RLE LD5200.  When a send to database is executed however, no objects are added to the Continuum database. Environment BACNet RLE LD5200 Cause Some BAS systems use a 16 bit identifier while Continuum uses 32 bits. Resolution Problem resolved updating the third party controller firmware..

Issue When editing a PE program it displays "?_1" Environment Plain English Cause An object that the program is referencing has been deleted. If multiple objects have been deleted then the integer after the ?_ will increment. Resolution An object that the program is referencing has been deleted.  Recreate the missing object, enter it into the program and save the program.

Issue Objects appear to be edit locked, however no asterisk appears in the editor title bar. Environment Cyberstation Continuum Users Cause Continuum user permissions had been restricted. Resolution Restored full edit permissions to Continuum User.

Issue How can an alarmed point be configured to close the currently active graphic before launching the graphic points alarm graphic. Environment Pinpoint Alarm Graphic Cause Using the Display Graphic action on an Event View, it is necessary to have only one alarm graphic open at a time. Resolution Event Notifications provide for the launching of specific graphic panels when a point goes into alarm. No provision exists for closing having this alarm close the currently active graphic panel before it' launches its graphic.

Issue ACX7xx (ACX701, ACX781) swipe of card that is not in DB results in reader LED blinking slowly for over a minute. Then an access events 'No response from access server' is logged in the access event log. Product Line Andover Continuum Environment CyberStation ACX701 ACX781 Cause AccessServer system variable set to an incorrect value. For example, a value of 1 will cause the ACX to attempt a remote validation to the controller with ACCNetId of 1, whether it exists or not. Resolution Set the AccessServer to 0 (zero) if not remote validation is desired, or set it to the ID of the Primary Access Server workstation. NOTE: The old ACXs require a reset when the value of AccessServer is changed. After making the changes reload the controller.

Issue Can Continuum Extended logging be configured on point with a Log Interval of less that 60 seconds. Environment Continuum CyberStation Extended Logging Cause The project spec calls for extended logging of point with a 5 second log interval. Resolution While it is possible to configure extended logging points for intervals of 1 to 59 seconds, this is not recommended.  Continuum should notify the operator that this is not recommended when the point is configured.

Issue ACX5740 appears normal when powered up but as soon as a card reader is wired, the card reader is continuously in "power up" sequence whether reader voltage is set to 5V or 12V. The reader is designed for either of these voltages. Environment ACX5740, ACX5720 Cause The ACX5740 power input was miswired at the power supply. It was being powered from the battery charging circuit instead of the DC output of the power supply. The charging circuit apparently uses a pulsing 24V DC voltage designed to recharge a battery. When powering the ACX (designed  to accept 10-28VDC) it looks normal at first. However, the pulsing of the reader power output is not within the card reader input voltage specs.  Resolution The ACX5740 power was miswired. It was being powered from the battery charging circuit instead of the DC output of the power supply. Proper wiring to the power supply DC output fixed the issue.

Issue Every b3 wireless controller can communicate with BCX1 separately, but when there is a b3 wireless controller is online, the other controller can't be brought  online, the online controller must be powered off or remove the adapter, otherwise, the others will never be online. Environment Continuum Cyberstation BCX1 wireless B3 wireless Cause If the wireless adapter and wired RS485 was connected, this issue will happen. Resolution Remove the wired RS485 connector from the controller or disconnect the MS/TP bus, From the Comm2 port of BCX1, click "learn", All the b3 wireless controller will come online quickly

Issue Cannot find third party bacnet IP devices Environment BACnet Third party device Find bacnet devices Cause Default router address was incorrectly configured in the third party device. Resolution Corrected the default router address configuration in the third party device.

Issue Need to know the connector genders to order the interconnecting ribbon cable. Environment DO-20 DM-20 DIO-20 Cause Not in the documentation for the DO-20. Resolution All three have a female DB25 connector. Also, the interconnecting cable from the DM-20 to the DO-20 or DIO-20 is a straight-through 25 conductor cable.

Issue Is Marathon's EverRun software directly supported by Schneider Electric? Product Line Andover Continuum Environment Continuum Marathon EverRun Disaster Recovery Software Cause Although supported for its use with Continuum as a DR solution, Schneider Electric does not provide direct support for EverRun. Resolution For support with this software, or more information on what they provide, contact Stratus Technologies (previously Marathon Technologies) directly (or one of their distributors in your location). Stratus Technologies support line can be contacted. A local point of contact for the EverRun software in Australia is the local distributor, Providence Solutions.

Issue Receive No Message Blocks Available when reloading or trying to access information on an Infinity controller. Environment Infinity controller Errors IO Bus I/O Modules Cause No Message Block errors indicate a very busy IO bus. Resolution The controller is out of message buffers in the CX.  The only way out of it usually is to reload the CX Check the DB to see if it’s correct offline Then hopefully a CX reset and reload fixes it. Might have to disconnect AC-1 if still an issue and commission 1 by 1 to get it back.

Issue Objects have become edit locked and can not be unlocked Property unlock, CTRL-U and "Object editlock=false" do not unlock the object. The Plain English Integrated Development Environment may crash Product Line Andover Continuum Environment SQL Server Database Cause The hard disk on the SQL server has no more space Stand Alone database may have reached its limit Resolution Once the hard disk on the SQL server PC is too full, Continuum can no longer write to the SQL database, thus object can become editlocked. Space on the hard disk needs to be released, it is likely that old backups have filled the hard disk up. Backups should be moved to a different hard disk If a Stand Alone install, MSDE (SQL2000) has a 2GB limit (up to v1.81), SQL2005Express has a 4GB limit (v1.82 and after) NOTES The database may go to Status "In recovery" until space is made on the hard disk, this may also cause CyberStations to loose contact with the database. It may note be possible to edit or create new objects when in this mode (database or hard disk full)

Issue SQL Management Studio Express is not installed and ContinuumDB needs to be backed up.   Environment CyberStation Standalone Cause Need to backup a standalone database but have no internet access to download & install SQL Management Studio Express Resolution Open command prompt. Type sqlcmd -SComputername\sqlexpress   where Computername is the name of the computer. Press Enter. You should see this: 1> Type backup database continuumdb to disk = 'mycontinuumdb.bak with init;    Press Enter You should see this: 2> Type go and press Enter You should see something like this: Processed ### pages for database 'continuumdb', file 'ContinuumDev' on file 1. Processed ### pages for database 'continuumdb', file 'ContinuumLog' on file 1. BACKUP DATABASE successfully processed ### pages in ###.# seconds. On a default SQLExpress install (on the C Drive) the file created from the above command (mycontinuumdb.bak) will be created in C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup.

Issue The instructions for configuring PE Alarm Functions in Continuum call for the creation of four new keys in the workstation registry under HKEY_LOCAL_MACHINE\Software\Andover Controls\Continuum\Settings. This folder does not exist in the registry of a Windows 7 64-bit PC. Environment Cyberstation PE Alarm Functions Registry Cause On Windows 7 64 bit machines, Continuum no longer writes its registry keys under HKEY_LOCAL_MACHINE\Software\Andover Controls Resolution Write the new registry keys under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Andover Controls\Continuum\Settings.