Issue With a 10K Ohm resistor wired across the controller input (at the controller) the supervised input reads trouble with the door switch in either the closed or open position.  Environment UI Supervised Input IO Modules 10K Ohm resistor Cause The input voltage selector switch was set to 5 volts instead of 10 volts. Resolution Changed the voltage selector switch from 5 to 10 volts and power cycled the IO module.

Issue Continuum presents an error when starting up. "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client" Environment Continuum Cyberstation Microsoft Outlook Cause When Outlook is installed on the Workstation, Continuum will try to make a connection to Outlook when it starts up. If Outlook has not been configured as the default mail client then it can't make this connection and presents the error. Resolution Either make Outlook the default email client or uninstall from the Workstation. See Microsoft KB here that describes how to set your default email client.

Issue After drag/drop/copying a b3 to many other b3s an InfinityProgram called FiringOrder is listed with the other InfinityPrograms within some of the b3s  Environment 1.94 standalone, b3 VAV controllers Cause Appears something went wrong with the drag/drop/copy. Possibly tried to copy to too many controllers. Resolution ContinuumAnalyzer identified the problem in the InfinityProgram Object Integrity Test and the Clean fixed it up.  

Issue Do i2600 Series controller support expansion modules? Environment i2608 i2624 Cause Documentation Resolution i2600 Series controllers are input only devices (8 or 24) and DO NOT have an expansion port.

Issue At times it is necessary to uninstall and reinstall just EpiBuilder for troubleshooting a specific issue with Epibuilder You may also need to do this if receiving an 'error opening EpiDesigner configuration database' clicking Make/Edit Badge Product Line Andover Continuum Environment Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Troubleshooting requires uninstalling and reinstalling EpiBuilder or if getting 'error opening EpiDesigner configuration database' Resolution Go to Windows Control Panel> Add/remove programs in XP/2003 or Programs and Features in Windows7/2008 Uninstall EpiBuilder When prompted about the license, select Yes to continue Reboot Login as a local PC administratrot and Open My Computer and navigate to C:\Program Files\Continuum\EPIBuilder\SDK and run InstalEpiBuilder.bat

Issue When an Access Event is received at the CyberStation from a controller under a network on a different time zone, will the time shown be that of the CyberStation receiving the event or the time stamp from the remote time zone? Environment CyberStation Cause Documentation Resolution Access events show the time stamp from the zone where the controller is located. So if an Access Event is received at a CyberStation located in (GMT-05:00) Eastern Time from a controller located under a network in the (GMT-08:00) Pacific Time the time stamp shown by the event will be Pacific time.

Issue When the sample code supplied under Continuum Help for the Select Case function is pasted directly into a program a controller the function does not work. Continuum generates the following error.  "Process not supported" Environment Plain English functions Select Case Cause Some PE functions are supported in specific Continuum products only. For example, Select Case is supported only in CyberStation. Resolution Check the Products Supported section of the Continuum Help on Select Case functions.  Select case is supported in CyberStation only.

Issue Cannot log on to Web Client with an I-Pad    Environment Continuum  1.9X Web Client Cause At the present time we do not offer support for Apples I-Pad   Resolution IE 7, 8  and 9 is supported with Web Client 1.9X

Issue When the CX9640 was upgraded using the node count upgrade upd file supplied by Schneider Repair, the node count shown on the controller options page does not increase. Environment Node count upgrade NetController CX96xx Cause Bad upd file. Resolution Contact repair to get a replacement node count upgrade file.

Issue The default auto log off time setting is 20 minutes, customer need to extend the time period for web user. Environment Continuum Webclient Windows XP Windows Server 2003 Windows Server 2008 Cause The default auto log off time setting is 20 minutes,  and can not modify the setting on cyberstation or webclient server Resolution From the webclient install package, open "Webclient planning and installation guide.pdf", Reading from Page 105 to Page 106, Go to C:\Program Files\webserver, open web.config Go to "SessionState" tag and modify the value behind "timeout=" , the default is 20 in minutes. You can change it to another value if you prefer. Save and close web.config Log on web client to see the performance.

Issue User has a backup of my files that they have restored onto a new workstation PC but now they are unable to edit the files.  For example: A Continuum graphic needs to be edited and cannot save changes but can save as a new graphic. Environment Window OS Windows XP Windows 7 8 8.1 10 Windows Vista Cause This is caused by Microsoft Windows OS. Windows will automatically make a file "Read only" if it has been moved from another PC  Resolution The solution is to change the files back to read / write. Example: Open Windows Explorer and find the folder you want to change, for this example it is "Continuum graphics." Right click on the folder and select properties, which shows a tab that will be ticked next to "read only" deselect this tab and then select apply. Once windows has finished changing the folder and its contents to read/write the user will be able to go into continuum and edit graphics.

Issue Command Window is flashing up when Continuum is running, the window has some text but flashes too quick to read Environment Windows 7 XP Command Dos Window Cause Following an upgrade (include new PCs) from a Stand Alone, pre v1.82 installation the Workstation within Continuum retains it's PE Programs Resolution Following an upgrade (include new PCs), Workstations PE Programs should be checked to see if they are still required. Stand Alone Utilities could be used for a number of tasks on pre v1.82 installations and included a number of PE programs calling batch files and SQL queries. If these PE Programs are still running following an upgrade, then they will be calling batch files and SQL queries that do not exist on the new PC. Disable or delete these programs NOTE: One way of seeing what is in the Command Window is to record the screen using a simple Screen recording program.

Issue What is the significance of the ObjectID number that appears under the properties of a Continuum object. Environment SQL Continuum ObjectID ObjectIDHi ObjectIDLo Cause Customer enquiry Resolution The ObjectID is a combined string that includes the SQL ObjectIDHi and the ObjectIDLo separated by a decimal. 

Issue Points from on b3 controller will not update on pinpoint graphics.  Environment b3 0x00001427 HardwareErr__ Bad RTC chip RTC Cause Error 0x00001427 denotes a hardware failure of the real time clock.  Resolution Return controller to Schneider Electric for repair.

Issue Is it possible to customize the email message body of Reports that are emailed using ReportCmdLine.exe? Environment Continuum Cyberstation Outlook Cause Want to modify the email message body to include more information about the Report. The message in an Alarm that is being emailed can be changed with an email format file using XML tags, can the same thing be done with Reports being emailed? Resolution It's not possible to modify the email message body of an emailed Report.

Issue All controllers are reporting access events except one. Environment SystemStatus Access Events Cause The InfinitySystemVariable SystemStatus was set to No Database. Resolution Once SystemStatus was set to equal Normal access events began to be reported from the controller.

Issue Unable to connect to b3xxx controllers with RoamIO. Environment RoamIO-1 RoamIO-2 Cause The RoamIO-1 is not able to communicate with BACnet controllers. It only supports Infinet controllers. Resolution The RoamIO will not be able to communicate with the BACnet controllers (bCX4040, b3xxx, etc...) you will need to use the RoamIO-2 that is able to communicate to both Infinet and BACnet.  

Issue Following a power failure, ACX 5740 controller loses communication. Cycling power with the controller battery removed recovers some but not all controllers. Environment ACX5740 ACX5720 1.1000037 Comm Loss Power failure Cause This problem was fixed in firmware version 1.100037. Resolution Upgrade ACX firmware to 1.100037 

Issue Continuum throws  the following error when a save to database is performed on a controller -- Error inserting row into table. Environment SQL ContinuumDB Cause Duplicate Tables in the database. Resolution Restore backup of last known working database.

Issue Acc Data Service error when we switch users on a workstation with multiple user accounts. Environment Windows 7 Windows XP Windows 2008 Server Continuum  1.XX Cause You cannot open multiple Continuum instances simultaneously on a system. You cannot switch users and leave the cyber station running on one session and open another instance of Continuum under a different user on the same system without errors. Resolution You must close Continuum and log off of the system before another user opens another session.