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Label: "TAC IA Series"

View in: "Building Automation Knowledge Base" | Community

1828 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue On December 13, 2012, the certificate verifying the authenticity of the Schneider Electric I/A Series G3 Workbench Applet (wbapplet) expired. Users will see the following error in their browser when accessing a station that is using a version of the wbapplet.jar with an expired code signing certificate: Environment Niagara G3 Cause When accessing an I/A Series G3 station through a web browser using a WbWebProfile, the web browser runs Workbench within a Java applet. To enhance security, this applet is 'signed' using a code signing certificate. This ensures that the applet has come from a reliable source and can be trusted to run with the proper permissions. Certificates used to sign applets are issued by a Certificate Authority (CA). Each code signing certificate issued by a CA has an established expiration date, with the maximum expiration being two years. Once this expiration date has passed, continuing to use a Java applet with an invalid certificate will result in warning messages within the browser. The applet will only be allowed to run after the user has acknowledged the warning and granted approval. Resolution An updated certificate is available in the new wbapplet.jar, available from The Exchange Download Center. This file will need to be added to the Enterprise Network Server, as well as on any ENCs that will be accessed from a browser. This file is for all released versions of TAC I/A Series G3 and is valid until March 30, 2015. Download wbapplet_March_2015.zip. Extract the wbapplet jar file Click and Download The WbApplet Installation Guide. Note: Updated WbApplet files are available as part of upcoming Niagara 3.5 and 3.6 maintenance builds, as well as being from the Source website. In 3.7, wbapplet.jar is integral to the web.jar and contains an up to date certificate.;

Issue XIF files for the standard MNL controllers are available on The Exchange Download Center. Please do not use with SmartStruxure. See XIF files for Version 1 and Version 2 of MNL controllers. Product Line TAC IA Series Environment I/A Series standard (fixed profile) controllers: MNLRF2 - Fan Coil profile MNLRH2 - Heat Pump profile MNLRR2 - Rooftop profile MNLRS1 - Satellite 1 / Rooftop profile MNLRS2 - Satellite 2 / Rooftop profile MNLRV2 - VAV profile MNLRF103 - Fan Coil profile MNLRH103 - Heat Pump profile MNLRR103 - Rooftop profile MNOTPVA3 - VAV profile MNLRF3 - Fan Coil profile MNLRH3 - Heat Pump profile MNLRR3 - Rooftop profile MNLRS3 - Satellite 3 / Rooftop profile (revised previous Satellite 1) MNLRS4 - Satellite 4 / Rooftop profile (revised previous Satellite 2) MNLRV3 - VAV profile Cause XIF files are available if needed. Resolution Download the file TAC_LLC.zip from The Exchange Download Center. Also see the accompanying Readme file.

Issue Will the JACE-600 or JACE-700 work with any of the four I/A Series proprietary drivers (GCM, DMS, ASD, MS)? Environment Niagara G3 JACE-600 JACE-700 Cause Existing building retrofit Resolution The four proprietary drivers are not supported on the JACE-600 or JACE-700 controllers. If these drivers are required a JACE 645 (TRD-T-645) is required. Please refer to Product Announcement PA-00251 for further details.

Issue Will Niagara applications run on Dual Core / Duo Core / multiprocessor computers? Environment Niagara Computer with (Dual Core / Duo Core / multiprocessor) Cause Knowing the processor spec requirement helps assess existing computer for installing Niagara applications. Resolution Currently, Workplace Pro / Enterprise Server and Workbench / Enterprise Network Server will run on Dual Core / Duo Core / multiprocessor computers. These programs were designed to use only one of the processors, leaving the other processor(s) available for other applications. Other software (i.e. WorkPlace Tech) has not been validated on these types of computer systems. Therefore, these systems should be avoided since there would be no way to confirm proper functionality for each application. It is recommended that dual-processor and multi-processor computers as well as computers utilizing Intel Pentium 4 processors supporting Hyper-Threading Technology (when this processor feature has been enabled in the computer BIOS) be avoided for all company software for both server and client workstation applications. For more information read Technical Bulletin TB04-07-01

Issue Where do I find our BACnet controllers BACnet PICS? (Protocol Implementation Conformance Statement) Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series Environment All BACnet controllers Cause Alternative locations to find BACnet PICS for our controllers. Resolution PICS documentation can be found on The Exchange Download Center and BACnet International website.

Issue Where can Microsoft Vista-compliant legacy tools be obtained for use with DMS and NETWORK 8000 products? Environment DMS NETWORK 8000 Cause Microsoft Vista legacy tools for NETWORK 8000 Resolution Microsoft Vista-compliant versions of PSI, XPSI, MN-CI, and OPRIF have been provided for download on The Exchange Download Center site. The following files have been posted. OPRIF 11.6 for Vista and XP (use with DMS products) PSI 4.1 for Vista and XP (use with NETWORK 8000 products) The PSIv4.1.zip contains XPSI, PSI, MF2 AirBalance, MicroNet-CI and MicroNet AirBalance. Review the readme_psi.doc provided in the zip file for changes and supported RS-485 converters. Direct ASD connection is now supported when utilizing the suggested RS232 to RS485 converter.

Issue Need information on securing a building automation system. Environment Best practices Cause End user has requested assistance for their IT department to secure the building automation system. Resolution Click here to get a copy of Best_Practices_for_Securing_an+IBMS_WP.pdf, a white paper written by Schneider' Electric's Buildings BU IT Security Group. This also located on the Download Center here

Issue Where can I find documentation on the JACE-600 or JACE-700 controllers? Product announcement did not include the documentation or any location references. Environment JACE-600 JACE-700 Cause Product documentation was being finalized at time of announcement. Resolution The documentation for the JAC-600, JACE-700 and all accessories for them are available in the documentation set included with the latest release of the I/A Series G3 software. This software and included documentation is available by downloading "Release 3.6.31 Files" on The Exchange Download Center. As of the date of writing, both the "TAC_IA_Series_ENC_SW-3.6.31.7.zip" and "TAC_IA_Series_ENS-3.6.31.7.zip" include the documentation in Mounting and Wiring section of index tree.

Issue When using the PSI software, the Current Status Screen, All Points History and the graphic data display screens do not properly display the text shown on that screen. Environment PSI software Computer Cause The video bios in the computer does not support the graphics mode used by the graphic displays of the PSI software products. Resolution This problem was first identified several years ago on some models of Gateway brand laptop computers. The problem has been observed from time to time, since then, on various computer makes and models. The problem affects both the "Current Status" screen, the "All Points History" screen and the graphic display screens for analog I/O points. There is no software workaround for the problem. The best solution for this problem is to evaluate the computer model before purchasing any quantity of them. Download test program vga_test on The Exchange Download Center, which allows testing of the computer without having to load the PSI software. The test program can be run from any removable media (diskette, CD, memory-stick, etc.) so the computer can be tested at the computer dealer's store or sales office. The text file included in the zip file explains how to run the test and how to interpret the results.

Issue When trying to install Niagara R2 version 2.301.330, the process halts and reports that Java Virtual Machine (JVM) is not installed. What version of JVM is required? Environment Niagara R2 version 2.301.330 Cause All Niagara R2 versions prior to 2.301.514 require Microsoft's Java Virtual Machine. Resolution All revisions of Niagara R2 prior to 2.301.514 require Microsoft's JVM. To confirm if it is installed, open a Command Prompt window and type "jview" then press Enter. This command will display the current version of Microsoft's JVM (or that it is not installed). Download and install Java_Virtual_Machine_for_WinXP.exe. All revisions of Niagara R2 starting with 2.301.514 and beyond require Sun's JVM. To confirm if it is installed, open a Command Prompt window and type "java -version" then press Enter. Visit http://www.java.com regularly to keep the JVM updated. The Microsoft and Sun JVMs can co-exist on the same Niagara host computer.

Issue When starting SIGNAL, a pop-up window declares "Sorry this program has not been enabled". But the security plug is installed in the computer’s parallel printer port (LPT1). Environment Windows XP with SP2 Cause The HASP security plug driver that is included with the Signal-XP software is not compatible with Windows XP-sp2. Resolution Follow these steps: Ensure that the serial number on the security plug matches the serial number on the Installation Diskette #1. The first 4 digits of the serial number are a data code and DO NOT need to match. The last 4 digits MUST match. This applies to all versions of SIGNAL. If it’s SIGNAL for Windows XP (version 5.0), the drivers for the security plug need to be updated. See Technical Alert TA06-03 for details in updating the drivers. If it’s SIGNAL for Windows 95/98 (version 4.4.1 or earlier), try the following: Disconnect any printer. Modify LPT1, in Windows and/or the computer’s BIOS, and make it bi-directional. Use the Plug Testing utility program (16Bit Plugtest.zip) available from The Exchange Download Center to validate the security plug. If it’s defective, a new security plug can be ordered.

Issue When starting Niagara R2 Workplace Pro, a window appears stating: "Error occurred during initialization of VM. Could not reserve enough space for object heap" Environment Niagara R2 Workplace Pro Cause The RAM spaces is not enough when it's trying to allocate to it. Resolution If this error occurs on a Windows Server 2003 Service Pack 1 platform, read Technical Bulletin TB06-11. If this error occurs on a Windows XP Professional service pack 2 (32-bit) platform, change the setting in /nre/lib/nre.properties to half of the maximum physical memory installed in the computer. If the error continues to appear, an increase to 1 Gigabyte of RAM is recommended.

Issue When expanding the folders of a Niagara R2 station in Workplace Pro, a pop-up error appears: "cannot initialize view./tridium/props/error.properties#error E_invalid_enum_ordinal(6)". After re-opening the station, the same error occurs. After rebooting the station, the error remains when the same folders are accessed. Environment Niagara R2 all versions Cause There is a revision difference between the jar files installed in the UNC and the jar files installed on the host computer. Resolution Identify which jar file versions are different and correct. More current jar files for all versions of Niagara R2 are available on The Exchange Download Center.

Issue What version of Workplace Tech supports Microsoft Visio 2007? Environment Workplace Tech Microsoft Visio 2007 Cause Need WorkPlace Tech to function with Microsoft Visio 2007 Resolution WorkPlace Tech 5.7 supports Microsoft Office Visio 2007, Service Pack 1, and Microsoft Vista Business, Ultimate and Enterprise. WorkPlace Tech 5.7 continues to support Microsoft Office Visio 2003, Service Pack 3, and Microsoft Windows XP, Service Pack 2. Although this release may function with Microsoft Visio 2002, Service Pack 2, and Microsoft Windows 2000, Service Pack 4, this combination has not been tested, and will not be supported by Product Support Services. For further information, review the "Release Notes / Getting Started" document for 5.7.

Issue What's the latest version available in Pocket I/A? What make/model of handheld device was used in testing? Environment Pocket I/A Cause Would like to confirm the device is running the latest version of Pocket I/A. Resolution Pocket I/A Version 4.1 (Release B) is an update to previous versions of Pocket I/A to support the Microsoft Windows Mobile 5.0 Operating System used with newer handhelds. The features and applications in previous versions of Pocket I/A will continue to operate in Pocket I/A Version 4.1 (Release B). This version was tested using an HP IPAQ HX 2490B with MSMobile 5.0 operating system. Pocket I/A 4.1 can be downloaded from The Exchange Download Center.

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java.lang.Security Exception:: class "WbApplet does not match trust level of other classes in the same package"

XIF files for the standard MNL controllers

Will the I/A Series proprietary drivers work on a JACE-600 or JACE-700?

Will Niagara applications run on Dual Core / Duo Core / multiprocessor computers?

Where is the information on LVIS Display/Screen

Where do I find our BACnet controllers BACnet PICS? (Protocol Implementation Conformance Statement)

Where can Microsoft Vista-compliant legacy tools be obtained for use with DMS and NETWORK 8000 products?

Where can I find the current I/A Series product line training schedule?

Where can I find the SE7000 Room Controller LonMaker Plug-Ins and device resource files?

Where can I find information on securing a building automation system?

Where can I find documentation on the JACE-600 or JACE-700 controllers?

When using the PSI software, the Current Status Screen, All Points History and the graphic data display screens do not properly display the text shown on that screen.

When trying to install Niagara R2 version 2.301.330, the process halts and reports that Java Virtual Machine (JVM) is not installed. What version of JVM is required?

When starting SIGNAL, a pop-up window declares "Sorry this program has not been enabled". But the security plug is installed in the computer's parallel printer port...

When starting Niagara R2 Workplace Pro, a window appears stating: "Error occurred during initialization of VM. Could not reserve enough space for object heap"

When is the Niagara R2 product line being phased out?

When expanding the folders of a Niagara R2 station in Workplace Pro, a pop-up error appears

What version of Workplace Tech supports Microsoft Visio 2007?

What version of I/A Series G3 is compatible with the new JACE-600E (TRD-J-600E)?

What's the latest version available in Pocket I/A? What make/model of handheld device was used in testing?

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