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What is the correct packing Kit for the MZX valve range

Issue Need to order packing Kit for the MZX valve Environment MZX Valve packing kit Cause Valve leaking Resolution The specification number for the packing kit for valve size half inch to two inches is 626-9-204 
View full article
Picard Product_Support
‎2018-09-06 01:21 PM

Labels:
  • Field Devices
954 Views

When installing UltiVist on a new OS/2 computer it fails to begin stating there's not enough space on c: drive.

Issue When installing UltiVist on a new OS/2 computer, it fails to begin stating there's not enough space on c: drive.  However, c: drive has plenty of free space. Pop-up error message reads as follows: Setup is unable to copy the installation support file a:\~ins0762.lib to a temporary location.  Error 420 Environment UltiVist Cause The primary partition size is an issue for UltiVist. OS/2 can support partition sizes greater than 2 gigabytes if HPFS is selected over FAT.  UltiVist will NOT support a primary partition size of 2 gigabytes or greater and, as a result, it will think that there's insufficient capacity for writing data to the partition. To confirm, open a Win-OS/2 window, go to file manager, and check the drive space.  If a partition of greater than 2 gigabytes has been created, the available drive space will display as zero. Resolution Create a primary partition size of 1.99 gigabytes.  It can be HPFS or FAT. Best practice:  Install only OS/2 on the primary partition.  Install UltiVist on an extended partition (typically d: drive).
View full article
Picard Product_Support
‎2018-09-06 01:19 PM

Labels:
  • TAC IA Series
942 Views

Using a card reader to Unlock and Secure a Building

Issue Using a card reader to Unlock and Secure a Building Product Line TAC INET Environment I/NET Seven 7798 Cause Site requests the ability to have a user card in at the beginning of the day locking the door and card out at the end of the day unlocking the building Resolution Create and AIC triggered from the card reader to start an event sequence as outlined in Using AIC to trigger an event sequence The AIC should trigger an event sequence (sequence1) Line 1 of sequence1 should be skip if 0, looking to see if the door is lock and skipping to sequence2 Line 2 of sequence1 should be skip if non-0, looking to see if the door is unlocked ad skipping to sequence3 Sequence 2 should unlock the door(s) Sequence 3 should lock the door(s) You may need to change the delays until you get an acceptable response. Ideally Line 1 of sequence 1 should be delayed long enough for the door to return to lock after the reader entry. As an option you could have sequence 1 check the status of the door. A badge read when the door is closed unlocks the door(s). A badge read when the door is open locks the door(s).
View full article
Picard Product_Support
‎2018-09-10 03:25 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-10 06:39 PM

Labels:
  • TAC INET
937 Views

R2 ASD (IbsASD) driver setup basics

Issue Provides additional setup information for the R2 ASD (IbsASD) driver. Environment R2 ASD (IbsASD) driver (all revisions) Cause The driver may not communicate correctly with the ASD devices if the driver has not been configured properly. Resolution IbsASD driver basic settings ... General / Engineering retryCount = 3 responseTimeout (sec) = 2 Poll / Config cycleTime (ms) = 333 times number of devices on the ASD bus, i.e., 3 devices per second. Comm / Config commPort = COM4, COM5, COM6 or COM7 depending on which port you are using maxBaudRate = 19200 ( or 9600 if PEM1 controllers exist on the ASD bus) DeviceStatus / Config deviceStatusPingDelay (ms) = 60000
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Picard Product_Support
‎2018-09-06 01:15 PM

Labels:
  • TAC IA Series
909 Views

Sigma - Creating a programmable object to mimic another object value.

Issue The new programmable object should read an existing object (1) and a time schedule (2). When the time schedule switches off the value from object 1 will be held and outputted. This output will be maintained until the next time schedule off period, when it will be reviewed again.   Environment Sigma Programmable object Prog Point programming Cause Assistance required to create a programmable object. Resolution The object below will fulfill the requirements. Use appropriate controller and object numbers. Object 1 = Existing programme to be monitored Object 2 = Time Schedule. 10 IF P (2) ON THEN XINT = 1 ELSE XINT = 0 20 IF XINT DOWN THEN GOTO 40 30 GOTO 50 40 IF P (1) ON THEN YINT = 1 ELSE YINT = 0 50 IF YINT = 1 THEN RETURN TRUE "HW" 60 RETURN FALSE "CW"  
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Picard Product_Support
‎2018-09-06 01:10 PM

Labels:
  • Satchwell BAS & Sigma
911 Views

Is the DC1100C still available? Is the DCCOMMS software still available?

Issue Is the DC1100C still available? Is the DCCOMMS software still available? Environment DC1100C DC1100 C DCCOMMS DC COMMS DC1100 DC1400 DC1000C DC1000 C Cause Is the DC1100C and the DCCOMMS software still available? Resolution The DC1100C had the communication module so that the controller could be interrogated remotely. This controller is no longer available. The DCCOMMS software ran in a DOS environment and is also obsolete. The DC1000C or DC1100C must not be confused with the DC1100 or the DC1400, these are the same controllers but without the communication interface and are still available.
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Picard Product_Support
‎2018-09-06 01:04 PM

Labels:
  • Field Devices
918 Views

Emailing a critical temperature twice a day.

Issue Is it possible to email a temperature value twice a day to someone via Continuum? Environment SendEmail ACX2 NC2 bCX Cause A customer would like to get an email twice a day on a critical temperature in a lab. Emailing alarms is already done via CyberStation and Outlook. Can this be done, too? Resolution Yes, it can be done. And if you want it to NOT be emailed as an alarm, a good way to do it is to set up a bCX/ACX2/NC2 to be able to send email. Then write a Plain English program that uses the SendEmail function. You will need to write the temperature value to a string point. You can trigger the program to run twice a day. The syntax for the function is: SendEmail (to_string, subject_string, message_string, cc_string, bcc_string, signature_string)   See the CyberStation online help and search for SendEmail for more information.  
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Picard Product_Support
‎2018-09-06 01:00 PM

Labels:
  • Andover Continuum
914 Views

What is the accuracy of the MN-S wall sensor for Micronet 2000?

Issue What is the accuracy of the wall sensors used with the Micronet 2000 controllers?  The sensor model numbers are:  MN-S and MN-SDK. Environment Micronet 2000 Cause Required for a job submittal Resolution Click here to view Technical Bulletin 97_35 which provides sensor accuracy details.
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Picard Product_Support
‎2018-09-10 05:05 AM

Labels:
  • TAC IA Series
910 Views

Maximum value for an analog object in Vista

Issue How big of a number can a Vista analog object hold? Environment Vista all versions Cause In Vista, an analog value is of the type "float" and: Single precision, called "float" in the C language family, and "real" or "real*4" in Fortran. This is a binary format that occupies 32 bits (4 bytes) and its significand has a precision of 24 bits (about 7 decimal digits). Resolution A number with more than 6 digits in Vista will be shown as 1.23456*10e+006. If the value has more than 7 decimal digits, the digits over the 7th decimal will have poor precision.  
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Picard Product_Support
‎2018-09-06 12:50 PM

Labels:
  • TAC Vista
932 Views

cheapest and simplest Vista Server/Workstation package

Issue Looking for the cheapest and simplest Vista Server/Workstation package in version 5.1 Environment TAC Vista Cause Needs the simplest/cheapest TAC Vista Server and Workstation package to be able to work with ZBuilder Resolution The Standalone package contains Server (limited functionality, see data sheet for details) and Workstation, and is the smallest available package.
View full article
Picard Product_Support
‎2018-09-06 12:49 PM

Labels:
  • TAC Vista
931 Views

SQL account used by I/NET Seven

Issue Equalization Failure.  Unable to promote remote or equalized client Environment I/NET Seven Cause I/NET Seven creates and used the user account INETSEVEN within SQL. This account is given full admin rights during installation and any change in these rights will prevent I/NET from correctly using SQL.  The password for this account is encrypted and is specific to each I/NET installation so this password cannot be provided. Resolution Do not change settings on this account.  If modifications are made you will need to uninstall and re-install I/NET Seven.
View full article
Picard Product_Support
‎2018-09-06 12:45 PM

Labels:
  • TAC INET
938 Views

Field Devices - Drayton DC 2000/2100 and 3000 controller series.

Issue Drayton DC 2000/2100 and 3000 controller series. Environment Drayton DC 2000 2100 3000 Cause Are replacements available for the Drayton DC 2000/2100 and 3000 controller series? Resolution The Drayton DC 2000/2100 and 3000 controller series are obsolete, and there are no direct replacements for these controllers.
View full article
Picard Product_Support
‎2018-09-06 12:44 PM

Labels:
  • Field Devices
922 Views

Where can I find the details for UK and Ireland Sigma partners.

Issue Locating partners Environment Partner Sigma Cause Require engineer to visit for maintenance, servicing, installation or advice. Resolution Click here to be linked to the available UK and Ireland Sigma partner list.
View full article
Picard Product_Support
‎2018-09-10 07:05 AM

Labels:
  • Satchwell BAS & Sigma
923 Views

Cannot connect to ENC from Workbench or ENS on computer with AVG Internet Security Suite Business Edition 2012

Issue AVG Internet Security Suite Business Edition 2012 has been installed on Enterprise Network Server computer at customer site.  After the installation, no connection can be made between either the ENS or Workbench from that computer even though all Windows firewall functions have been disabled. Environment I/A Series G3 ENS installation on Windows computer. Computer protected with AVG Internet Security Suite Business Edition 2012 Cause The Link Scanner function of the AVG Internet Security Suite Business Edition 2012 acts as a smart firewall Resolution The Link Scanner function of the AVG Internet Security Suite Business Edition 2012 must be configured to allow point to point Ethernet connections between the ENS/Workbench computer and each ENC used on the jobsite.  Refer to AVG Internet Security Suite Business Edition 2012 documentation for more information and instructions.
View full article
Picard Product_Support
‎2018-09-06 12:41 PM

Labels:
  • TAC IA Series
932 Views

Can I add BACnet MSTP to an I/A Series R2 or G3 JACE-NXT hardware platform?

Issue Can I add BACnet MSTP to an I/A Series R2 or G3 JACE-NXT hardware platform? Environment I/A Series R2, G3, JACE-NXT Cause The JACE-NXT platform is based on a Microsoft Windows software platform (Windows XP) that is unable to support the token passing required for BACnet MSTP. Resolution Options are ... 1. Use another device that can act as a router between BACnet MSTP and BACnet IP or BACnet Ethernet (e.g. MNB-1000, etc.). 2. Use a different R2 or G3 hardware platform that provides direct connection to the BACnet MSTP device (e.g. UNC-520, ENC-520, etc.).
View full article
Picard Product_Support
‎2018-09-06 12:38 PM

Labels:
  • TAC IA Series
940 Views

When changing name of a trendlog in Vista will the name of the trendlog in the SQL server also change?

Issue When changing name of a trendlog in Vista will the name of the trendlog in the SQL server also change? This is when using Vista 5.1.7 and have upgraded the SQL database. Environment TAC Vista 5.1.7 Cause The name of the trendlog in the SQL database will change when the next value for that trendlog is written in to the SQL database. Resolution The name of the trendlog in the SQL database will change when the next value for that trendlog is written in to the SQL database
View full article
Picard Product_Support
‎2018-09-06 12:34 PM

Labels:
  • TAC Vista
912 Views

How to keep a door unlocked until after the door closes.

Issue After a valid door unlock, Continuum, by default, turns off the door lock output one second after the door opens when a door switch is used. How can this sequence be modified? Environment ACX AC1 Cause Due to the locking hardware used, sometimes it is necessary to make sure the door is closed before energizing the maglock. Resolution Use a Plain English program as follows: ' File Name: LONGLOCK.TXT ' Program name: LongLockProgram ' '   This program keeps the door strike energized until after the door '   closes. This is needed for certain types of door hardware. Normally, '   the door strike is de-energized 1 second after the door is physically '   opened. ' ' Flowtype: Looping, Autostart 1:   If Door1 ValidAccess is On then Goto 3   If Door1 ExitRequest is On then Goto 2 2:   If Door1 DoorSwitch is Opened then Goto 3   If TS > Door1 DoorStrikeTime then Goto 1    ' in case the door doesn't get opened 3:   Door1 = UnLocked   If Door1 DoorSwitch is Closed then Goto 4   If TS > 60 then Goto 4    ' safety 4:   If TS >=1 then    Door1 = Locked    Goto 1   Endif
View full article
Picard Product_Support
‎2018-09-06 12:32 PM

Labels:
  • Andover Continuum
987 Views

How to backup PCT 2.0

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Need to create PCT backup Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause Users need to backup all PCT data to prevent data loss or corruption. Resolution Since PCT 2.0 virtual machine resides in Hyper-V., the process is the same as backup any VM in Hyper-V Manager. Open Hyper-V Manager: Launch the Hyper-V Manager application on your server. Select the VM: Navigate to the virtual machine you want to back up in the left pane. Right-click and choose "Export": Right-click on the VM and select "Export" from the context menu. Choose a destination: Select the folder where you want to save the exported VM files. Start the export process: Click "Export" to begin the backup process. The "Export" process will create a "pct" folder from the folder in step 4. The 3 folders under "pct" folder are the backup for PCT 2.0 with projects and server packages installed.      
View full article
Admiral StephenYang Admiral
‎2024-12-16 11:16 AM

on ‎2024-12-16 11:16 AM

Labels:
  • EcoStruxure Building Operation
  • Project Configuration Tool
902 Views

Can I use the RoamIO2 connected to an ACX57xx?

Issue The RoamIO2 does not seem to be able to communicate with an ACX5740, why? Environment RoamIO2, RoamIO Cause What must be done to get a RoamIO2 to communicate with an ACX57xx controller? Resolution The ACX57xx must have comm1 configured as Infinet. This is because the RoamIO2 hardware only communicates via the Infinet protocol (when running the InfinetServiceTool software) or BACnet protocol (when running the BACnetServiceTool software). An ACX57xx is not communicating either of these protocols unless comm1 is configured for Infinet.
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Picard Product_Support
‎2018-09-06 12:23 PM

Labels:
  • Andover Continuum
916 Views

What do the LEDs indicate on a MSC-NC or MSC-NCM?

Issue What do the LEDs indicate on a MSC-NC or MSC-NCM? Environment DMS Cause Communications is down on a jobsite.  Trying to troubleshoot the MSC-NCM. Resolution Here is the function of each LED: WDT:  indicates processor and MSC-NCM communication status.  One blink/second indicates that the MSC-NCM is communicating with at least one Microsmart controller.  Two blinks/second indicate that the MSC-NCM processor is functioning but the MSC-NCM is not communicating with any controllers.  If it is blinking very fast, the MSC-NCM processor is functioning but the MSC-NCM program has not been downloaded into the controller (hence, the system is down). ALARM:  indicates a service or point alarm condition exists somewhere on the controller trunk TxD:  indicates data transmitted RxD:  indicates data received DCD:  illuminates when the Data Carrier Detect signal is active (used with modems) RING:  illuminates when the modem detects an incoming call
View full article
Picard Product_Support
‎2018-09-06 12:20 PM

Labels:
  • TAC IA Series
952 Views
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