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How can a Smart card reader beeper be disabled so that it does not make any sound

Issue Reader beeper needs to be disabled so the reader makes no noise during operation including when a card is being badged at the reader. Product Line EcoStruxure Security Expert Environment Security Expert Smart card readers Cause When attempting to disable reader beeper by toggling the Disable buzzer processing option under Reader expanders Reader options tab the reader will beep when a card is read. Disable buzzer processing: When this option is enabled the reader expander will not control the reader beeper. The reader will beep once when a card is read, but will not beep additional times to indicate access granted or denied. The BZ output can be used for another function. Disable buzzer processing Resolution Unfortunately the reader beeper cannot be completely disabled, it will continue to produce a single beep when a card is read. This single beep on card reads is hardcoded into the reader firmware.  
View full article
Guinan AdamSteele Guinan
‎2023-06-01 01:22 AM

on ‎2023-06-01 01:22 AM

Labels:
  • EcoStruxure Security Expert
1794 Views

Lonmaker 3.2 vs. "Turbo Edition"

Issue What is the difference between Lonmaker 3.2 and "Turbo Edition"?  Environment Echelon LonMaker: 900800130: LonMaker 3.2 Standard Ed. 900800140: LonMaker 3.2 Professional Ed. 900800150: LonMaker 3.2 Std Ed Upgrade 900800160: LonMaker 3.2 Pro Ed Upgrade Cause In some documentation and price lists, LonMaker 3.2 is mentioned as "Turbo edition." Resolution There is no difference between Lonmaker 3.2 and "Turbo Edition." It is just a different name for the same product.
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Picard Product_Support
‎2018-09-06 11:11 AM

Labels:
  • TAC Vista
1725 Views

Running Bomgar Remote Support Client from Linux

Issue Running Bomgar Remote Support Client from Linux for support from Product Support Services Product Line EcoStruxure Building Operation Environment Building Operation Edge Server - Standard Cause Bomgar session downloads Bomgar-scc-[long string of characters].desktop file and need to run to connect with a Product Support Services agent. Resolution The file needs to be granted permission to execute and then run. Open browser on Linux OS for website: https://seconnect.se.com  Enter the 7-digit Session Key and press SUBMIT button. After saving the client to the Downloads folder, right-click on the bomgar-scc-[long string of characters].desktop file, then click Properties.  Click on the Permissions tab, then check the checkbox next to Execute to Allow executing file as program.  Open Terminal, then type "sh " (without quotes and not forgetting a space), then drag the file to the Terminal window, then press Enter. The full command will look similar to this image.  Once the executable runs, this image will appear on the screen as the full session begins.  Click Allow to let the agent view and control your computer. 
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Picard David_Purser Picard
‎2023-03-27 09:13 AM

on ‎2023-03-27 09:13 AM

Labels:
  • EcoStruxure Building Operation
1701 Views

Installing Niagara 4.9 or later generates a new Host ID

Issue Niagara 4.9 (or later) sometimes has a new Host ID that differs from the Host IDs of other versions of Niagara that were installed on the same host PC Product Line TAC IA Series Environment I/A Series N4 Enterprise Server Cause Niagara 4.9 and later, are only available in a 64-bit version. The older Niagara versions installed on the host PC are probably 32-bit versions, which will always have Host IDs different from 64-bit versions. Resolution If the older versions are Niagara 4.3 or lower, you may need to update the older versions, as per the following document… I/A Series G3 and N4 Eliminating multiple HostID on a single PC  Niagara 4.9 (or later) is only available in a 64-bit version.  The other Niagara versions installed on the host PC are probably 32-bit versions, which will always have Host IDs different from 64-bit versions.  In this case, the host PC will require one of the following Un-installing the 32-bit versions and re-installing 64-bit equivalents One license, to be "transferred" to a different Host ID when necessary Multiple licenses, one for each unique Host ID.
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Guinan RandyDavis Guinan
‎2023-02-23 11:52 AM

on ‎2023-02-23 11:52 AM

Labels:
  • TAC IA Series
1764 Views

XBuilder will not allow a connection between a third party LON device and a graphic

Issue Cannot connect network variable point from a third party LON device to a graphic within an XBuilder project.  XBuilder will not allow the drag and drop of LON network variable between the network pain and the system pain when you attempt to create connections. Product Line EcoStruxure Building Operation, TAC Vista Environment XBuilder Vista Lon Device .xif Cause XBuilder is very particular about the format of an .xif file and it will not allow certain characters in the function block name. Vista and LonMaker have far less limitations and these programs are able to parse these characters without causing problems. This explains why your values may show up in the LNS management tool and Vista Workstation. However, once you import the network into XBuilder you are unable to connect the SNVTs to your graphic. Resolution Replace the incorrect characters in the function block line of the .xif and reload the new .xif into your LonWorks Network.  Please see LON device can communicate in Vista, but fails in a Xenta Server / XBuilder for more information about incorrect characters in an xif file. INCORRECT FUNCTION BLOCK EXAMPLE: File: MP580.XIF generated by NODEUTIL Revision 1.46, XIF Version 4.0 Copyright (c) 1997 by Echelon Corporation All Rights Reserved. Run on Fri Oct 31 16:30:28 2003 80:00:2A:52:00:03:04:03 2 15 1 618 0 8 8 4 4 11 11 0 0 0 0 3 0 16 0 0 1 65536 618 0 0 0 0 0 0 0 0 0 0 0 0 10000000 1 7 1 0 4 4 4 15 200 0 78125 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 5 8 5 12 14 15 * "&3.4@0,20000-MP580,8500-SCC,8610-DAC The problem is the three dashes  between the object numbers and the object names in the self doc string.  This is "allowed" in Vista and LonMaker in some sense.  For  example, Vista "replaces this "-" to a "/" but then XBuilder can't handle this situation properly. CORRECTED EXAMPLE: File: MP580.XIF generated by NODEUTIL Revision 1.46, XIF Version 4.0 Copyright (c) 1997 by Echelon Corporation All Rights Reserved.  Run on Fri Oct 31 16:30:28 2003 80:00:2A:52:00:03:04:03 2 15 1 618 0 8 8 4 4 11 11 0 0 0 0 3 0 16 0 0 1 65536 618 0 0 0 0 0 0 0 0 0 0 0 0 10000000 1 7 1 0 4 4 4 15 200 0 78125 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 5 8 5 12 14 15 * "&3.4@0,20000MP580,8500SCC,8610DAC;Tracer MP580 The dashes 3 x (-)s have been removed from the function block name
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Picard Product_Support
‎2018-09-10 12:53 PM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 10:41 PM

Labels:
  • EcoStruxure Building Operation
  • TAC Vista
1733 Views

Internet Explorer hangs if you select a trend chart to display from WebStation

Issue When you select a trend chart from a Automation Server or a Enterprise Server the Internet Explorer Hangs and finally crashes. Product Line EcoStruxure Building Operation Environment WebStation 1.1 and 1.2 Internet Explorer 8 Cause The wrong version of Java is installed. StruxureWare 1.1 and 1.2 requires Java version 1.6 update 26 to function correctly. This error is the result of Java version 7 installed on the WebStation computer.  Resolution Note:  Java is no longer required from SBO/EBO version 1.7 and above.  Uninstall Java 7 and install the correct version of Java (Java version 1.6 update 26) stated on the WebStation data sheet. Refer to the Online Help Topic WebStation Specification Sheet and select the version of WebStation in use to determine the version of Java required.   
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Picard Product_Support
‎2018-09-06 11:05 AM

Last Updated: Guinan RobertAndriolo Guinan ‎2020-08-13 12:25 AM

Labels:
  • EcoStruxure Building Operation
1787 Views

After a download the IO modules go offline.

Issue After a new Menta application was downloaded through Vista the IO modules indicated offline with a fast flash of the green indication light. Environment Vista 5.x.x Cause The Xenta controller is using too much workspace memory. This can be seen from the memory allocation in Menta. Resolution The TAC Menta Technical Manual describes work area as the following: Work Area - Data created when executing the application program. For example, output status and time schedules.   Removing some of the time schedule holiday chart links will reduce the work area memory usage. Once this memory is in a positive free figure, the application can be downloaded and the IO will return to normal operation.
View full article
Picard Product_Support
‎2018-09-06 11:41 AM

Labels:
  • TAC Vista
1762 Views

NiagaraD Fails to Start (ERROR CODE 1053)

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In Niagara Enterprise Server versions older than N4.9, the Niagara Service fails to start. Typically the service successfully starts when the 'plat installdaemon' is executed. Product Line TAC IA Series Environment I/A Series N4 Enterprise Server (earlier than N4.9) Cause The Niagara daemon fails to restart automatically after a server reboot Resolution For older Niagara versions, these are two workarounds that may work in some cases:   Option 1:  Go to Start > Run > and type regedit  Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control  With the control folder selected, right click in the pane on the right and select new DWORD Value  Name the new DWORD: ServicesPipeTimeout  Right-click ServicesPipeTimeout, and then click Modify  Click Decimal, type '180000', and then click OK  Restart the computer Option 2: Create a Task Scheduler task that calls the command "net", with the arguments "start niagara" five minutes after boot.   Alternative Solution (reported to work on Niagara older than 4.7): There are two solutions to implement in the Niagara Service. Before performing the settings below you must first have NiagaraD successfully installed. After the computer has rebooted, manually install NiagaraD using 'Plat installdaemon'. Once the service is installed implement the two configurations below. Open Windows 'Services' and then double-click the 'Niagara' service to open the Niagara Service Properties window . You can select to delay the start of the Niagara Service which helps give Windows time to initialize before the service attempts to start. Set the recovery options on the 'Recovery' tab. It is recommended to set all three 'failure' options to 'Restart the Service'
View full article
Guinan RandyDavis Guinan
‎2022-10-19 01:25 PM

on ‎2022-10-19 01:25 PM

Labels:
  • TAC IA Series
1717 Views

Collect EBO Workstation logs

Issue There is a performance issue affecting EBO Workstation and Product Support has requested logs. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Product Support has requested logs from EBO Workstation. Resolution The WorkStation logs and crash dumps are stored in the application data folder. The full path depends on the software installed:   EcoStruxure: %appdata%\Schneider Electric EcoStruxure\Building Operation\WorkStation\Logs %appdata%\Schneider Electric EcoStruxure\Building Operation\WorkStation\Crashes   StruxureWare: %appdata%\Schneider Electric StruxureWare\Building Operation\WorkStation\Logs %appdata%\Schneider Electric StruxureWare\Building Operation\WorkStation\Crashes     All files from the Logs folder starting with CoreLog or CrashLog must be included. All files from the Crashes folder must be included.   Perform the following to quickly access the appropriate folder above: Select link Paste into Windows Explorer Address Bar  If you can replicate an issue, perform this process to Temporarily Raise the Log Level before running the test and collecting the logs. Log in to WorkStation Click the Tools menu Click Options Hold down the left SHIFT key on the keyboard Click Apply Release the left SHIFT key on the keyboard and click OK to close the dialog The WorkStation log level is now set to INFO and will collect additional information Please note the logging level will remain at INFO while logging out and in.  To return the workstation log level to default close the Workstation and re-open.
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Picard David_Purser Picard
‎2022-08-18 09:37 PM

Last Updated: Sisko GavinHe Sisko ‎2025-05-19 07:27 AM

Labels:
  • EcoStruxure Building Operation
1876 Views

TAC Xenta alarms comes in with a different priority in StruxureWare Building Operation

Issue TAC Xenta alarms are configured with a priority of 1 in Menta, but these same alarms appear with a priority of 100 in EcoStruxure Building Operation. Product Line EcoStruxure Building Operation Environment Building Operation Workstation TAC Xenta 301, TAC Xenta 302, TAC Xenta 401, TAC Xenta 281, TAC Xenta 282 Cause This is per design, Building Operation supports priorities from 0-1000, aligning alarm priorities from TAC Xenta within the range of 100-900 is a deliberate choice. By default, all alarm priorities from TAC Xenta are multiplied by 100 to fit this scheme. Resolution To revert the priority back to the original, open the properties for the alarm and manually adjust the priority.
View full article
Picard Product_Support
‎2018-09-10 01:31 PM

Last Updated: Administrator CraigEl Administrator ‎2024-03-24 05:21 PM

Labels:
  • EcoStruxure Building Operation
1713 Views

Third Party MSTP controllers are not able to be discovered

Issue Third Party MSTP controllers are not able to be discovered. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Automation Server (AS) 3rd party controllers Cause MAC address of the Automation Server's MSTP Network was not configured properly. Under the AS > BACnet Interface > MSTP Network the MAC address is changed from the default value of 0.  Resolution Change the MSTP Network MAC address from the erroneous value back to 0 and third party controllers will be discovered properly.
View full article
Picard Product_Support
‎2018-09-06 10:55 AM

Last Updated: Administrator DavidFisher Administrator ‎2019-10-03 07:16 AM

Labels:
  • EcoStruxure Building Operation
1753 Views

PCC10 / PCLTA20 Lon Talk adapter configuration for WorkPlace Tech

Issue What application type is required to allow a PCC10/PCLTA20  LonTalk adapter to be used with WorkPlace Tech? Environment WorkPlace Tech Tool software Echelon LonTalk adapter (PCC10 / PCLTA20)  This information does not apply to the USB U10 Echelon LonTalk adapter Cause Selection of the incorrect LonTalk driver application will result in the inability of the WorkPlace Tech software to access the connected LON network. Resolution Change the NI application of the LonTalk adapter Open the Windows Control Panel Select the LonWorks Plug N' Play. Change the NI Application For a PCC-10 LTA select NSIPCC For a PCLTA-20 LTA select NSIPCLTA Click Apply Click OK to exit the program.
View full article
Picard Product_Support
‎2018-09-06 10:52 AM

Labels:
  • TAC IA Series
1718 Views

Replacing a failed AC1 module under SP-AC1

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue What are the steps for replacing a failed AC1 or AC1Plus IO module hosted under SP-AC1 controller with available module either brand new or previously used? Product Line EcoStruxure Security Expert Environment Security Expert Controller Continuum AC-1 IO Module Security Expert Server Cause Guidance needed on steps to replace a failed AC1/AC1Plus module hosted by SP-AC1 Security Expert controller Resolution While the recommended upgrade path is to replace any failed AC1 module with Security Expert IO module such as the SP-RDM2, it is possible to replace with same module type (AC1 or AC1Plus) using the steps below.   Take note of the failed module address, this can be done either in the "Module addressing" window or by looking at the "Physical address" field in the Reader Expander. Using Continuum Cyberstation (or CX9900 Net Controller 1 with terminal interface) set the ID of the replacement module to the same as the ID of the failed module. Remove the failed module and put the replacement module in its place, once power is applied, the COMM LED of the replacement module should blink normally. Re-start the SP-AC1 controller, this can be done either by cycling power to the controller or by performing a re-start in the controller's web interface from a web browser. Once the controller is back online, from the client go to Sites\Controllers, right-click the appropriate controller, and select "Module addressing", in the module addressing window you should see the failed module offline and registered, the replacement module should also be present using the same ID as the failed module but offline and NOT registered. Click on "Update modules" After the system displays "Update module command sent OK" wait a minute, then bring up the "Module addressing" window once again, the failed module should now be gone and the replacement module should now be online and registered. You should also see an entry in the "Status page view" for each module indicating the module has registered successfully.
View full article
Captain AbeMeran Captain
‎2022-01-19 03:09 PM

Last Updated: Guinan RobertAndriolo Guinan ‎2022-01-19 03:47 PM

Labels:
  • EcoStruxure Security Expert
1764 Views

Xenta 7xx reboots over and over

Issue Xenta 7xx stuck in continuous reboot loop. If connected to Hyperterminal while booting may see error that says "Wrong number of IO's in <Menta file path>". Environment Xenta 701 Xenta 711 Xenta 721 Xenta 731 Cause Downloading Xenta 7xx with Menta files that contain test probe blocks will cause this error. Test probe blocks are for testing code only and should not be left in Menta programs once an XBuilder project is going to be downloaded. Resolution Locate all test probe blocks and replace with the appropriate programming. Search Menta programs for any test probe blocks (TPAI, TPDI, TPAO, TPDO) and delete all of them before attempting to download the device again.
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Picard Product_Support
‎2018-09-10 11:06 PM

Labels:
  • TAC Vista
1724 Views

EBO Cloud Connectivity issues using demo license

Issue While using a demo license, the system is unable to connect to the Building Advisor Cloud Product Line EcoStruxure Building Advisor Environment Building Operation Enterprise Central 3.0 or later Building Operation Enterprise Server 3.0 or later Building Operation Automation Server Premium 3.0 or later Building Operation Building Advisor Portal Cause The Demo License of EBO does not contain the Cloud Connectivity feature. If the original system was registered in 2.0 and running on a demo license, once it is upgraded to 3.0 the Cloud connectivity will be lost. Resolution Enterprise Server and Enterprise Central Customers using an Enterprise Server or Enterprise Central must install a valid license to connect to the Building Adviser Cloud.   AS-P and AS-B Cloud Connectivity is only supported in versions 3.0.x or later. When running in a Stand-Alone configuration, the AS-P and AS-B do not require a separate license for Cloud Connectivity.
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Commander JonGreen Commander
‎2021-11-19 02:08 PM

Labels:
  • EcoStruxure Building Advisor
1778 Views

Continuum ODBC Data Source does not appear in Windows ODBC Data Source Administrator

Issue Continuum ODBC Data Source does not appear in Windows ODBC Data Source Administrator. Continuum is operating normally in spite of this. Product Line Andover Continuum Environment CyberStation Windows 7 Cause Multiple possible causes Windows issue Known Continuum issue in 1.94 running in 64 bit machine. Resolution See Microsoft solution: System DSN Entries Do Not Appear in ODBC Data Source Administrator (odbcad32.exe) Continuum ODBC System DSN is not created on x64 Bit systems A workaround is to run c:\Windows\SysWOW64\odbcad32.exe and the Continuum ODBC is available.
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Picard Product_Support
‎2018-09-11 05:29 AM

Last Updated: Administrator DavidFisher Administrator ‎2019-08-13 07:04 AM

Labels:
  • Andover Continuum
1720 Views

Is it possible to get a XIF from Lonmaker

Issue Is it possible to get a XIF from Lonmaker when you have commissioned it by "upload" from device? Product Line TAC Vista Environment TAC Vista Toolpack TAC Vista Server LonMaker Cause If you don't have the XIF you can upload from the device in Lonmaker. Resolution There is no way to get the XIF from LonMaker but the system plug-in will create a new XIF when you add the device to the TAC Vista db. Refer to SNVTs, SCPTs, or Module Names are missing from Vista after device is added to database from System Plug-in. Compare XIF stored in Vista for instructions on how to locate the XIF generated by the system plugin.
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Picard Product_Support
‎2018-09-10 11:26 PM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 07:07 PM

Labels:
  • TAC Vista
1724 Views

What type of SIM is a Type 40?

Issue What type of SIM is a Type 40? Environment Network 8000 Cause Service call to an older installation of Network 8000 product Resolution Type 40 is a SIM-TRANE. Click here for the SIM-TRANE Integration Manual.
View full article
Picard Product_Support
‎2018-09-07 02:01 AM

Labels:
  • TAC IA Series
1890 Views

IAC touch screens reset to default address on Sundays

Issue The address of the IAC touch screen will reset to default (65) on Sundays when time broadcast is used Product Line EcoStruxure Building Operation, Satchwell MicroNet Environment Building Operation Enterprise Server Building Operation Automation Server MicroNet transition IAC touch screen Cause When the time broadcast on an AS or ES MicroNet interface the address of the touch screen will reset Instead of broadcasting the day number as a 7, the day number is sent as a 0. The IAC touch screen does not understand day 0, resulting in the touch screen resetting to defaults. No other days are affected. When the touch screen resets, the touch screen's address is also reset and defaults to address 65. Unless the touch screen was originally configured as address 65, the controllers on the SubLAN of the touch screen will not be available, until the correct address is entered into the touch screen. Resolution A hotfix is available from Product Support for SBO version 1.7.1.12604 This correction has been included in SBO 1.8 and later releases. Earlier SBO version will need to be upgraded to SBO 1.7.1 with the hotfix applied or upgrade to version 1.8 when available
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Picard Product_Support
‎2018-09-11 12:57 AM

Labels:
  • EcoStruxure Building Operation
  • Satchwell MicroNet
1722 Views

In a network with multiple Automation Servers, changing IP addresses don't always propagate properly throughout the network.

Issue The properties of any server, Enterprise Server or Automation Server, in SmartStruxure has a Communication tab that will list the IP addresses of all associated servers on the network. Changing the IP address of an AS requires every other AS to know about the change in order to preserve any server-to-server communication. In the example below, the system has been engineered in-house on a 10.10.x.x network domain. It was then moved to site where the domain of the ES and all AS were changed to 10.159.x.x. Viewing the Communication tab on the ES shows all IP addresses have been properly updated: However, if the DNS/IP Address column is viewed from the Communications tab of one of the Automation Servers, the results vary as to which IPs have been properly updated: Automation Server A Automation Server B Automation Server C If there is any communication between two Automation Servers, and the IP addresses have not properly updated, then communication between them will break. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Cause Any change to an Automation Server's IP address must be represented in the Enterprise Server (if there is one). It must also be updated in all associated Automation Servers. It is best practice following the change of any IP address on the system to perform a refresh of the addresses from the Enterprise Server. Note: This is also applicable in a network with Enterprise Central hosting Enterprise Servers. Resolution Right Click on the ES. Select Advanced>Repair Server Communication. Refer to: Repairing EcoStruxure BMS Server Communication
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Picard Product_Support
‎2018-09-11 01:25 AM

Last Updated: Kirk Mahmoud_Sayed Kirk ‎2024-05-22 01:28 AM

Labels:
  • EcoStruxure Building Operation
1725 Views
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