Building Automation Knowledge Base

Issue BAS2800+ does not  see the dongle when it is started. Environment Windows XP, BAS2800+ V2.9 Cause The PC is too fast for the dongle to be detected. When BAS2800+ is installed on a PC and BAS2800+ is run for the first time, a warning message is displayed - "No Dongle Driver Detected".  Resolution Download here the fast dongle driver, unzip and install in c:\bas\bin and run dk2wn32.exe Follow the on screen instructions and finally restart the PC. The dongle should now be detected and BAS2800+ is allowed to run.

Issue User can’t disable the fan in heating mode Product Line EcoStruxure Building Expert Environment   SER7000 | SER8000 Cause  Misconfiguration of the thermostat Resolution SER7300 In some application, the device may control baseboard heat or different controls and the user may want to stop the fan in heating mode. The user shall set the Pulsed HT parameter to ON and Fan Cont to Off Auto and this will solve the issue. SER8300 The user shall set Fan Cont to Off Auto and this will solve the issue.

Issue Can not see bCX4040 in BACnet view following Find New BACnet Devices from the root. CyberStation and controller are located on the same subnet, no BBMD configuration is required. Environment CyberStation bCX4040 b4920 Cause Subnet mask mismatch between PC and bCX Subnet mask not property configured in controller or the PC Resolution Login to controller's configuration web page and set the subnet mask to the appropriate value for the network. Submit the changes and re-start the controller. If the mismatch is on the PC side, fix it in the network properties in windows control panel.

Issue Using a USB - serial lead to SDCU a controller. Product Line Satchwell Sigma Environment Satchwell Sigma Controllers SDCU Cause My Laptop does not have a serial port.  Can a  USB - serial lead be used to SDCU a controller. Resolution A USB - serial RS232 can be used. Plug the lead in to the laptop. For 1st time use, install the driver that comes with the lead. Goto My Computer > View System Information > Hardware > Device Manager > Ports and check the port number assigned (this may change each time the lead is plugged). Use the SDCU lead and plug this between the USB - serial lead and the controller. Open SDCU utility and set the port to that seen in item 3. Configure controller. Pinouts for the SDCU cable is as follows:

Issue Access Expert V2 configured MR52 Interface with inputs and outputs showing as Not attached (See snapshot) Product Line EcoStruxure Access Expert Environment V2 SSC MR52 Interface Cause The MR52 interface was previously configured with elevator controls but now has been detached in some manner. Resolution Remove the configured elevator references on each input and output individually and resave the point. Delete and re-add the points and configure the I/O as needed.  V3 works differently then V2. V3 allows for a more granular configuration so that the I/O selection just allows for the specific elevator other I/O selections. In V3 the assignments doesn't need to be released, only reselected.

Issue A site backup is not available. Product Line Satchwell BAS2800+ Environment Backup No Index Uploading Cause The site is stand alone and the backup is not available. Resolution To recover the site data carry out the following; Use the Pocket Terminal application to review the outstation node configuration. Setup the BAS2800+ terminal to match the configuration observed from the node. Using the BAS2800+ System Diagnostics; Select the outstation number and then from the options menu, select "Transfer Files" Select to transfer PNTFLE.REC from the outstation, to C:\BAS\Data\osn??\PNTFLE.REC Shutdown BAS2800+ Locate and run the "No Index" utility. Run the utility to create the index Restart BAS2800+ and confirm that the points are available and can be displayed. Please note the "No Index" utility cannot name the index segments, this will need to be done by hand. Link to download the No Index utility

Issue A duress input is only triggering duress alarm events and not the return to normal events after the duress input is reset. The point going into alarm is seen on the Monitoring | Status page when viewing all alarms but the return to normal events are not being displayed. Product Line EcoStruxure Security Expert Environment Security Expert Cause The problem is due to how the Event Filter and Event Report are configured. Resolution Check to see that the Event Filter includes all of the Event Types that should come through as shown alarms. In the example this would be at least "Input Opened" and "Input Closed" under the "All Input Events" folder.   Event Filter: Create an Event filter and include the correct Event Types that you wish to report on.   Event Report: Add the Event Filter you configured in step 1. To show those Alarms, create/modify a Status Page under Monitoring | Setup > Status Page Editor, set the Type to Event Windows and add the Event Report from step 2 above to the Record field.

Issue Receive an error, "Invalid Device " when trying to download an application to an I/A Series LonMark controller with Workplace Tech. Product Line TAC IA Series Environment I/A Series LonMark (MNL-5Rxx, MNL-10Rxx, MNL-20Rxx, MNL-11RFx, MNL-13RFx, MNL-V1RVx, MNL-V2RVx, MNL-V3Rvx) Workplace Tech Cause Typically, this situation occurs when a user runs the Hardware Wizard in Workplace Tech and then downloads a controller without recompiling the application. Resolution See Technical Bulletin TB06-01 for detailed information and a solution.

Issue What is the advantage of having a Doubly Bus Terminated Topology segment VS Free Topology in a LON FTT 10A setup? Environment CX9900 CX9680 LON IOU Modules Cause Unknown Resolution The advantage is bus distance, with the doubly terminated bus you can have a bus length of up to 2700 meters (depending on type of cable used), with the free topology the maximum would be 500 meters. (see page 22 in the Continuum I/O Reference document). The disadvantage is the Doubly Bus Terminated method is that it does not allow free topology, nodes must wired in a bus topology (just like in the LON RS-485 485) to limit electrical reflections.

Issue A browser connection to an I/A Series G3 graphic indicates "There is a problem with this website's security certificate.  The security certificate presented by this website was not issued by a trusted certificate authority." Product Line TAC IA Series Environment I/A Series G3 (builds 3.6 and earlier) Cause The message is related to the I/A Series G3 Crypto Service that provides Secure Socket Layer (SSL) technology between a browser and an ENC or ENS with web services.  SSL encrypts the http for communications security.  Security certificates are used as part of the https protocol to validate the targeted website and encrypt the data transferred between the browser and the site. Resolution The certificate included with the I/A Series G3 Crypto Service is a Tridium certificate, which is valid through 2054. The certificate is self-signed and the browser cannot validate it's authenticity with a trusted root certificate. Depending upon the browser and administration of rights, some browsers will let you add the certificate so that the message is not seen again. Other browsers will not, causing the message to be seen upon each connection to the website. One option available to network administrators is to generate a site specific certificate that identifies the server as trusted.  The following document details a step by step process utilizing the SSL resources of the standard Java Runtime Engine (JRE).  The TridiumProvider.jar is also provided. Note: Do not use the JRE installed and used by Niagara G3.  The JRE for the computer is typically located in the \Program Files\Java directory. The process involves adding a security provider to the local java.security file followed by the generation of a key pair with the user's information.  A certificate is then generated to provide the Certificate Authority.  Once signed and returned, the signed certificate is used to generate and package a custom site specific ssl.tks file for G3. SSL Installing a Signed Cert (3.6 and earlier) updated 9-5-2012 TridiumProvider.zip

Issue Will NC2/ACX2 controller warm or cool start after its IP address is changed from the configuration web page? or is it the case that the controller must be reloaded? Environment CX9640 CX9680 ACX5720 ACX5740 Cause Function as designed Resolution Changing the IP address or ACCNetId of a 9640/9680 or ACX5720/40 invalidates the backup in the controller's flash memory. Controller will have to be reloaded from CyberStation after it re-starts.

Issue Where is the 0-10 volt control signal connected, on a Forta actuator? Environment Forta M400 Actuator Wiring Connections Cause The customer was uncertain how to connect the M400 actuator. Resolution The general configuration and connection details are the same for all of the Forta range of actuators. All of the range can accept a 0-10 volt dc input or increase/decrease signals. Terminal Function Designation G                  24 V AC Supply G0                24 V AC return X1                 Input MX                Input, neutral VH                Increase VC                Decrease G1                16 V DC Supply for RC Y                   0–100 % Feedback signal The 0-10 volt control signal is connected to (X1) and the associate 0 volt is connected to (MX). If there is not an associated 0 volt available then (MX) should be connected to the (G0) terminal. To download the Forta Handbook please click HERE.

Issue Documentation for the Huba 692 differential pressure sensor is not available on the Extranet or other Schneider Electric web sites. Environment Part no 6552050000, Huba 692 Differential pressure sensor Cause This is a Class 3 product that is sold by Schneider Electric, but documentation is provided by the manufacturer. Resolution Data sheet is available here, or on the manufacturer web site: http://www.hubacontrol.com/en/products/

Issue Error message "Unable to display events. To view or change, go to Text view on the Advanced tab." in a Schedule in Workstation. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The error message appears when attempting to view events with a duration of five minutes or less in the graphic view of Schedules in Workstation. Additionally, the message can also occur when the time between two events is five minutes or less.  The screenshot below shows an event with a duration of four minutes that causes the error message to be displayed. Resolution Two potential solutions are available to address this issue: Utilize Webstation: Webstation does not have the same limitations as Workstation. Users can leverage Webstation to view and edit events with a duration of five minutes or less, or where an event starts five minutes or less after another event ends. Switch to Text View: As indicated in the error message, users can switch to the Text view on the Advanced tab to list short-duration events. To do this, navigate to the Advanced tab (1), then click on the Text view button (2) to switch to text view.

Issue Since the V354 is obsolete, a replacement valve is requested. Environment V354 part no 7315425000 Spare stuffing box part no 0804629005 Cause Replacing obsolete valve  Resolution No replacement valve is available. Pipe work is required due to port configuration. A spare stuffing box, part no 0804629005, is available for ordering.

Issue Need to bind program objects and as detailed in Deploying a Function Block Program to a Server it is not possible to interact (eg. bind its objects to the EcoStruxure BMS objects) with a saved program outside of Builder until it is deployed.  After creating a Builder for Function Block program it saves successfully but generates an "Undefined Problem" error when trying to deploy. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Project Configuration Tool (PCT) Building Operation Builder for Function Block Cause Program execution is not enabled on the specific server within PCT Resolution Follow the steps to enable program execution: In the PCT Client select the server containing the program Expand the Properties on the right hand side Check the "Enable Program Execution" box Save the changes Stop and Start the server as per the message to restart for the changes to apply Clear the message after restart Finally, back in Workstation observe when trying to deploy the program it is successful

Issue When using a STR-150 room stat with the TAC Xenta 121-FC/HP, the effective occupancy signal output defaults to the Y1 output in ZBuilder. Y1 is the only analog output on the Xenta 121-FC/HP so this creates a conflict if an analog valve is being controlled Product Line TAC Vista Environment TAC Xenta 121-FC/HP STR-150 ZBuilder Cause In order to activate the effective occupancy signal to the STR-150 room stat, the Hardwired status LED option must be selected. This can be found under the Configuration tab > Connected devices > Room unit in ZBuilder. When this is selected, it places the output on Y1 by default. Resolution In ZBuilder, it is possible to move the effective occupancy signal named "Status LED" from the default location on Y1 to K1 through K4. If a K output is used then a 5 Volt DC external power supply will be required. Place the 5 Volts DC on KC and land the mode wire from the STR-150 on one of the K outputs. It is recommended that K4 be used because it does not share a common with the other K outputs. This way K1, K2, and K3 are free to be used for other things.

Issue Do not know the card information such as card type, card number and site code.  Environment  CX99xx , CX 9680 , ACX57xx , ACX7xx. Cause Need to know the card information that is to be used and need to configure the door for the card to be used.  Resolution Set the door configuration to Site + Card mode. Open the Access EventView and swipe the card to the reader of the door. Verify the card information from Access EventView.

Issue Is EBO External Log Storage with PostgreSQL and TimescaleDB tested on Linux? Product Line EcoStruxure Building Operation Environment Building Operation Timescale Database Cause Need to install External log storage with PostgreSQL on Linux. Resolution Quality assurance testing has been performed by Schneider Electric with TimescaleDB and PostgreSQL installed natively in Windows enviroment. Other deployment scenarios have not been tested by Schneider Electric. For tested Windows versions, check: Information Technology System Planning Guide

Issue Security Expert is denying user entry to a door and generating an event message stating waiting for Bio Mode Card Input Credentials.  Biometric credentials are not being used for the door. Product Line EcoStruxure Security Expert Environment Security Expert Client Cause Custom credential settings are not correctly configured for the door and reader.  The door is set to use a Door Type expecting a Custom Credential but the Reader is configured to use a standard card format.   Resolution To fix the issue the Reader must also be configured to use a Custom Credential.  Navigate to Reader Expanders and select the associated Reader Expander. For the Reader set the Reader(x) Format to Custom Credential as expected in the Door Type Right click the Reader Expander, select Update Module, and after a successful update test the operation.