Issue Does a site need to define a Link in the Configuration Profile for Integrated Dial? Environment I/NET Site Cause Does a site need to define a Link in the Configuration Profile for Integrated Dial? Resolution Yes, a site does need to define a Link in the Configuration Profile for Integrated Dial? Refer to TCON 226.

Issue Does Windows XP Service Pack 3 (SP3) cause a problem with SIGNAL XP? Environment SIGNAL XP computer Service Pack 3 Service Pack 2 Cause Any known issues with the SP3 helps if updating is necessary. Resolution The impact of SP3 on SIGNAL XP is not known. SIGNAL XP has been field-tested with Windows XP Service Pack 2 and the only issue identified was recognition of the Security Plug (see TA06-03). No other anomalies have been observed. There are no plans to validate SIGNAL XP with this new service pack. It is recommended that all SIGNAL XP computers maintain Windows XP at service pack 2.

Issue Customer is installing a new server computer and the host operating system is Windows 7 64-bit.  Will the current version of OPRIF (Operator Interface) version 11.6 operate properly if installed? Environment DMS OPRIF 11.6 or PSOPRIF 11.6 or Operator Interface 11.6 Cause Upgrade of computer hardware and unavailability of Windows XP Resolution OPRIF 11.6 will only operate on a Windows 7 64-bit operating system with XP mode installed. For a compatibility chart, see Product Announcement PA-00163.

Issue Where to find the documents for KNX System Integration with TAC Vista Product Line TAC Vista Environment KNX Protocol (LON) TAC Vista 5.x.x Cause When KNX Lighting system (LON) want to Integrate with TAC Vista system, It requires a Gateway to connect from KNX Protocols to TAC Vista. Resolution Download the KNX documents from the below link: Product Announcement - Field Devices Europe New 3rd Party Gateway between LON and KNX Learn more about LON-KNX Gateway

Issue Documentation on memory usage for the 7910 and 7920 DPUs Product Line TAC INET Environment I/NET site Cause Documentation on memory usage for the 7910 and 7920 DPUs Resolution Yes. TCON 237 pages 9-4 through 9-6 refers to INET 2000, 2.xx systems. Tech tips 039 and 035 were written for older I/NET systems.

Issue Where can I download SmartStruxure V1.5 software and manuals? Product Line EcoStruxure Building Operation Environment SBO version 1.50 software Cause Download location required. Resolution The following link is to all documents and software associated with V1.50 release. Or go to The Exchange Download Center and search on the tag: relsbov1.5 (short for: Release SBO V1.5).

Issue Where to find information on how to set up SSL for webstation Environment TAC Vista Webstation Cause Can not find the documentation on how to set up SSL in Webstation Resolution This is documented in chapter 4.3 of the TAC Vista Software Installation Manual.

Issue Do the MRs have the ability to run a time schedule without a MRI, MCI or I/SIT LAN? Environment I/NET MRs Cause If communications are lost to the MRI, MCI, or LAN, a stand alone time schedule will continue to work at the controller level. Resolution Yes, you can build a Standalone ATS in the MR functions editor or I/STAT. Standalone ATS (Automatic Time Schedule) is an MR-resident ATS schedule programmed into the MRs that allows a single start stop time for each day of the week for the point designated as the master Device Control point in the MR Parameters editor. These commands are only issued if the MR and MRI/MCI are NOT communicating. Refer to our System Operator Guide TCON 207 or TCON 236 for more details.

Issue Do I need to replace the EPROM on the MIP in my 7760? Environment I/NET site Cause Do I need to replace the EPROM on the MIP in my 7760? Resolution No. (TCON 209, 2-14,15)

Issue Do I need a Handheld Console (HHC) to set up a 7798 (SLI) (ISITE)? Environment 7798 SLI ISITE Cause The 7798 does not have ports for a HHC. Resolution No. In fact, the 7798 does not have ports for a HHC. The 7798 is setup using its touch pad. Refer to 7798 TCONs for more details.

Issue Display options now the DCX250 is no longer available Product Line Andover Continuum Environment Continuum DCX250 Touch Screen Display part number 01-0008-300 Cause The DCX250 is not available from January 2012: Discontinuation of Infinity 01-0008-300 (DCX 250) - PA-00184 Resolution There is no direct replacement for the DCX250 and there is no other display that works directly on Infinet.   The Continuum display options are- Netcontroller IO Bus - Infistat or LD-1 Direct connection to some controllers - Smart sensor or xP-Display A Continuum Cyberstation could be used if more information and input is required. Another option would be a Bacnet or Lon display. Or, the L-VIS from Loytec using bacnet MSTP may be such an option (LonWorks and BACnet Touch Panels Release - PA-00106). http://www.loytec.com/products/lvis (LON via NC2-F- port16 would also be an option, see Can LONMark Devices be used with Continuum?) NOTE - All support for this product is via Loytec. The EMX170 was a small display and keyboard available for some older Infinity Controllers (i1) This unit is obsolete, although it may be possible to repair one. There is no replacement for this unit. If the i1 controller is being replaced with an i2 unit then either a smart sensor or an xP Display plus room sensor could be used

Issue Direct Connect Xenta 527-NPR or 527 Web Server through I/NET Environment I/NET site Cause Direct Connect a Xenta 527-NPR or 527 Web Server through I/NET Resolution Are you using a Xenta 527-NPR or 527 Web Server and want to direct connect to it through I/NET and not having any luck? There are a couple of things that you need to set up in the unit for serial communication to I/NET through Port A (RS 232). The Xenta 527 NPR is set at factory default (RS232 Port A). The following steps should get you through this: Start I/Net and create a profile for the NPR (Net Plus Router) in I/O Server, then make this active. Verify that you have the correct cable to hook up from the serial port of the PC to Port A (RS 232) on the unit. (L1: RJ45 to RJ45 part # 0-073-0817). Connect them together. At this time you will need to start X Builder, if you don’t have it already, then you need to download it from the Exchange Extranet. The path is TAC Vista > Engineering Tools > TAC XBuilder > TAC XBuilder 1.5 (or latest revision). Download this to the PC. Start XBuilder through Programs > TAC > TAC Tool > XBuilder. Once started, select File\ New Project\(Project Name)\Location (default)\Project Template (select 527 Project), call it 527 NPR or whatever makes sense to you. At the settings Editor, just hit the OK button. Once the Editor comes up, in the Network frame, expand the TAC_Xenta_527. Right Click on the RS232-485A selection, click on Add then select I/NET. If you click on the TAC_Xenta_527, you will see all the settings that you have originally set up through Hyper Terminal or you can put those in at this time. Now select the Generate Icon or press F10 to generate the file. In the bottom of your project you would see a message that says Xbuilder – 0 error(s), 0 warning (s). This indicates that your project is now complete without errors. Now select the Rocket Ship Icon or press F11 to transfer the file to the unit. Once completed, restart or cycle power on the 527. Go to I/Net\Edit\Host Computer\Network Configuration and your 527 will show up in the Link Summary. At this time you can save the link, penetrate it and save the controllers etc. the old fashioned way. At this time you should be able to work on your system through a direct connect on a Xenta 527 NPR/Webserver unit.

Issue Dip Switch settings to set a 78010 Tap as a Host LAN Tap Environment I/NET site Cause Dip Switch settings to set a 78010 Tap as a Host LAN Tap Resolution Place switches 4 and 5 down. Refer to TCON 101.

Issue Upgrading Digital Sentry breaks the Video Server connection or cameras won't learn or video streams do not work Product Line Andover Continuum, Pelco Environment Pelco Digital Sentry 7.9 or greater Continuum Video Integration 1.94 SP1 up to 2.01 Windows 7 Windows Server 2008 Windows Server 2012 Cause Pelco released a newer version of Control Point that is used in Digital Sentries Video Recorders 7.9 and above. This newer API is not currently supported in any version Continuum, up to version 2.01. Resolution Available as of July 2017, install version 2.02 of Continuum, it is a full install. R&D has worked on revising the Continuum Video Integration to work with the newer versions of Control Point 7.15 and above. The only work around prior to this to get the video Integration to function was to downgrade the Digital Sentry to Control point 7.8 Uninstall the DS ControlPoint software using Add/Remove programs (MS Windows XP) or Programs and Features (MS Windows 7). Install: How to install the DS ControlPoint client software Note: Upgrading the Continuum Security Key to an Endura Key will not allow the newer API to be used with a Digital Sentry with Continuum. A copy of the latest Video Compatibility Matrix can be downloaded from the Download Center in PA-00568.

Issue In the download center there are up to four files for the same version of the IOU modules firmware, how do I know which is the right file for my IOU module? Product Line Andover Continuum Environment Continuum IOU Module Cause The Neuron chip used in the Continuum IOU modules can support two different transceivers which are FTT-10A and RS-485, each type requires a different FW file. Additionally, the IOU module originally used a Motorola Neuron Chip ***, in 2001 the Motorola Neuron chip had to be replaced with a Toshiba chip when Motorola ceased production of their Neuron chips. A 3rd chip was used after, the Cypress chip. *** The AC-1 Plus, VT-1, Infistat, and LC-1 were not affected by the chip change as they did not use the Motorola Neuron chip. So you will only find 2 FW files for the same version and model these modules. Resolution 1. When up revving Continuum IOU modules first determine if the module is FTT-10A or RS-485. To determine the type lift the door cover of the IOU module and check the model written on the label. FT appended at the end of the model is for FTT-10A, RS-485 will either have 485 appended or only the model name with nothing appended at the end. If the door cover is missing then remove the inner cover and take a look at the label on the chip itself. The picture below shows an AC1-Plus FTT-10A module indicated by the FT on the label. If the label is missing you can easily identify FTT versus 485 by removing the upper part of the enclosure and inspecting the components populated in the communication section of the circuit. On the Net Controller itself (99xx or 9680) there will be an ECHELON FT component similar to the one in the picture below located in the upper right corner of the board, the Net Controller's cover will need to be removed to see the component.  2. Verify which Neuron chip (Motorola or Toshiba) is installed in the IOU module. 3. Get the appropriate FW file from the download center. R&D had to recompile for the Toshiba chip. The 20 version is the same as the 10 version and the 21 version is the same as the 11 version. Download the IO module firmware Note:  Version 10,11 are the Motorola processors  Version 20 is the Toshiba processor  Version 21 is the Cypress processor

Issue In rare occurrences, technicians may remove the bottom terminal from the AS or I/O Baseplate so that a power supply can fit. The backplanes inside the baseplates are not all the same and this will not work. Visually determine which baseplate is for each module. Product Line EcoStruxure Building Operation Environment SmartStruxure Power Supply SmartStruxure Automation Server SmartStruxure I/O module Cause Incorrect baseplate will not work on the SmartStruxure modules. Resolution See picture for representation of Power Supply backplane, the other configuration is for Automation Server (and I/O modules). For more detailed information please see the Hardware Reference Guide.

Issue Device Manager Upgrade and Hard Drive Requirements Environment StruxureWare Building Operation using Device Administrator for upgrade of Automation Server Cause A question has been raised following the training regarding the ability to upgrade 32 AS databases simultaneously, what storage space does the off server upgrade need, since it is now possible to upgrade 32 AS databases at once this could impact HDD space required, what about RAM, what about bandwidth requirements when downloading the converted DB to the AS? Device Administrator 1.3.0 Update (12 Mb) was available Feb 1, 2013. This add-on significantly reduces the time it takes to upgrade an Automation Server from 1.2 to v1.3. It cannot be used for any other upgrade paths. For more information, please read Product Announcement PA-00249, and Release notes StruxureWare Building Operation v1.3 - UPDATE which is available on The Exchange Download Center.   Resolution Please take into consideration the number of Automation Servers to be upgraded and count 200 Mb of disk space on the Computer Hard Drive per Automation Server.

Issue Device ID / Device Instance of SE8000 series BACnet controllers Duplicate BACnet Network Address alarms How to have 254 SSL Room Controllers on an Automation Server (AS) as shown in the SBO Automation Server and SE7000 and SE8000 - Architectural Guidelines Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment Automation Server Enterprise Server SE8000 Room Controller BACnet Cause There can be confusion from the difference in naming between SmartStruxure Lite(SSL) Room Controller(RC), SmartStruxure Building Operation and even Niagara(JACE). Bacnet Instance number in SSL = Object ID in SmartStruxure Building Operation COM Address in SSL = MAC Address in SmartStruxure Building Operation Resolution On the AS, considered is the Object ID of the two Comm Ports (as with all object IDs) they need to be unique across the system. A common ID is 1001 for CommA and 1002 for CommB of the first AS, then on the second AS CommA 2001, CommB 2002 etc. The key thing with BACnet is that every object (point, device, program, port etc) must have a unique Object ID. The SE8000 uses the Com Address referred to as the BACnet MAC Address in the AS. This, as detailed in BACnet COM Address of Room Controller SE7000 and SE8000, is the address range on just that one MS/TP bus. 1 – 127 are valid addresses, the AS (or bus master) will be address 0. If a second AS is on the same system this could use 83001 – 83127 for CommA, 84001 – 84127 CommB etc. Also SE8000 uses the BACnet Instance number which is called the BACnet Object ID in the AS. (This is the ID which must be unique across the whole system) So if you have the 2 ports used on one AS all 254 devices must have unique ID’s. When changing the Comm address in the SSL SE8000 to any value between 1 and 127, the Instance number will change as well. For example Comm address 9 would result in an Instance number of 83009. These will cover 127 stats that will go on CommA, and result in Instance numbers between 83001 and 83127. Any value above 127 will keep the Instance number unchanged. For CommB however, a site would need to change the Instance number manually. For example the first RC connected to CommB would be the 128th and would default to address 83127. So it is required to manually change the Instance number to 1083001 (up to 1083127). This defines unique Comm Addresses for ComB on the remaining 127 RC. When using an Automation Server (AS) you can find the Object ID and MAC address for devices on MSTP by using WorkStation and going to AS > System > Hardware > BACnet devices > Network_xxxx. A screen shot is below with the added columns Status, System Status, Object ID, and MAC address. In this first example, b3 controllers use the Object ID or Device ID of their serial numbers so each b3 is unique across the network. B3 controllers with serial numbers greater than 4194302 (the maximum allowed Object ID in BACnet) will be assigned a Device Object ID using a hashing algorithm to ensure it is unique. From an SE8000 series RC, BACnet network set-up screen shows when BACnet is detected in models. Select desired parameter and use up or down arrow to set parameter to desired value. The default BACnet instance number is generated by the model number and COM address of the controller. For example, The instance number of a SE8300A5B00 with a COM address of 57 is generated as "83057." The default instance number appears first. To change the instance number, use number pad and press Accept and Save. Below is a screenshot of the WorkStation logged into an AS, with the BACnet Interface and the MSTP network. The added columns show the Object ID and MAC address. Below is a screen shot of the WorkStation logged into the AS, with the System > Hardware Devices > Network_xxxx. The added columns show the Object ID and MAC address.  The screen shot below is the AS > BACnet Interface > MSTP Network > Configuration Settings.

Issue Dell Optiplex GX 620 and GX 520: When logging into Vista the PC reboots. Environment Dell Optiplex GX 520 Dell Optiplex GX 620 Cause On some Dell computers, there is a problem with the graphics hardware acceleration. Resolution Adjust these setting with the following instructions: Right click on the desktop Select Properties Click on the Settings Tab Click the Advanced Button Select the Troubleshoot Tab Adjust the slide bar of the Hardware Acceleration down from Full two or three bars Click OK Click OK Again Now you should be able to open Vista without the PC Rebooting. This problem is experienced on Dell Optiplex GX 620 (TPI C-88-1-F-97) and Dell Optiplex GX 520 (TPI C-88-1-F-95)

Issue What is DIF? Environment I/NET site Cause Definition for DIF (Data Interchange Format) Resolution This stands for Data Interchange Format. It is a special format for data files that can be read by most major spreadsheet programs. Docutrend data can be converted into this format for use by a third-party software program. Refer to TCON 210.