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Issue OP is plugged into Xenta base unit, or wired up using terminal strip on the back, but the screen is still blank. Product Line TAC Vista Environment Xenta OP Xenta programmable controller Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B Xenta 100 series ASC Cause Either power is not properly being applied to the OP, or the contrast on the LCD has been adjusted all the way down making the menu invisible. For troubleshooting connectivity issues please see the following articles: Xenta programmable controllers: "No Answer" on an OP when connecting to a Xenta 280/300/400 Xenta 100 series ASCs: Use a Xenta OP with a Xenta 100 controller Resolution Check OP port connection Check power connections on terminals 3 and 4 Make sure the contrast hasn't been adjusted all the way down

Issue When installing Cyberstation V1.93 with a Single User Security Key fitted the following message may be displayed when starting the install: The current version of Continuum is setup to use a database that is not on this computer, but the security key is Single User and does not allow remote databases There is an option to continue installation. Product Line Andover Continuum Environment Cyberstation V1.93 Cause The Workstation has previously been configured to operate as a LAN workstation connecting to a database on a separate server. Resolution Select the continue option, Cyberstation V1.93 should then install correctly, run the database initialization and the Workstation initialization, then you should be able to start up Cyberstation. By re-installing all of the files will be updated and the system will then operate as a single user as required. Also see How to identify what is enabled on a Continuum Security Key to check that the Security Key does have the configuration as expected.

Issue Video in Endura/Digital Sentry system can't be shown in I/NET Cameras can not be learned from Video Server Product Line TAC INET Environment I/NET Endura Digital Sentry Internet Explorer Cause The possible cause of it may be the proxy setting in IE browser. Resolution Cancel the proxy setting in IE browser. Type the IP address of the camera or encoder in IE browser. If the video displays in IE browser, it should work in I/NET now. For more issues about video that can't be seen in I/NET, refer to Video or Alarm of Video System can't be seen in I/NET.

Issue What is the data format for the OPC and ModBUS options in the ModBMS software? Product Line Satchwell Sigma Environment ModBUS Slave OPC Server ModBMS OPC DA AE OPC XML Cause Supported Data formats Resolution The supported data formats are listed in the configuration and release note for the ModBMS software. See ModBMS Release Note 3.2.pdf. OPC XML is not supported by ModBMS (see IC GEN OPC and XML-DA data type)

Issue A red exclamation mark is seen with a discovered MNB controller icon in WorkPlace Commissioning Tool Product Line TAC IA Series Environment I/A Series WorkPlace Commissioning Tool I/A Series Micronet BACnet controller (MNB) Cause The WorkPlace Commissioning Tool has lost communications with the BACnet device Resolution Resolve the BACnet communications issue. Refer to BACnet MS/TP Bus Communication Troubleshooting Checklist. Refer to the table below which is extracted from the IA Series MicroNet BACnet WorkPlace Commissioning Tool and Flow Balance Tool Users Guide. Icon and Type Applicable Devices Meaning Remote I/O Warning MNB-1000 A remote I/O module connected to the MNB-1000 controller is in a state other than "online and configured" (status code 0x03). Lost Communication All Devices The Tool is no longer able to communicate with the device. Operation in Progress All MNB-xxxx Devices Device is in the midst of an operation. For example, the device may be undergoing a firmware upgrade, or an MNB-Vx VAV Controller may be performing a Check Rotation.

Issue On larger databases it is time intensive to resynchronize the drawing by creating group binding from the System Plug-in. Is it possible to manually set the TAC group binding on a Xenta Server controller to enable LACnet communication? Product Line TAC Vista Environment LonMaker Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Cause The TAC group binding can be created manually by editing the group binding properties. Resolution First identify what group ID is the TAC group bindings. Use Verifying Xenta Group Bindings in an LNS system as a guide to identify the group number of the TAC group binding. Follow these steps to manually create the TAC group binding in a Xenta Server: Create the Xenta Server in LonMaker and commission it. Drop a Virtual Function Block for the Xenta Server Drop a msg_out shape on to the Virtual Function Block of the Xenta Server and select tag_0. Find a Virtual Function Block for one of the Xenta programmable controllers. a. Right click on the tag_0 reference shape and select properties. b. Expand the connection details and then highlight the source signal in the Hub window. c. Click the Target pane. d. Click the "Add FB/SNs.." and add the Xenta Server Virtual Function Block. e. Select the tag_0 under the Xenta Server Virtual Function Block. f. Click the "Add" button. g. Click the "OK" button. The Xenta Server now has the TAC group binding created.

Issue When adding doors to Tenant or change the number of individuals in Tenant editor, there is always an error that the change can not be saved. Product Line TAC INET Environment I/NET Cause The maximum individuals for one door in DPU7920 with DPU48K and SCU 1284 with firmware newer than 3.24 is 64000. Resolution Try to decrease the individual number for the door within 64000. Do not forget the Tenant disabled. The individual number of disabled Tenant for a door is also inclusive in this 64000. Refer to Door selection is not possible in Tenant editor for more details about the individual number limit for the door controller.

Issue When Upgrading I/NET Seven that is currently running older rev of software to version 2.40, while doing equalization, an issue arises when the editor for the site and key information does not come up. It skips right over that and comes up with the SQL log in and password. Once this is entered, it proceeds to upgrade but when I/NET is started it gives an Initialization Failure. Product Line TAC INET Environment I/NET Seven revisions 2.XX and higher but below 2.40 Cause An existing instance of SQL was present there which prevented the software from completely installing. Resolution Uninstall and reinstall of the system as described in Procedure for uninstalling I/NET Seven on a stand-alone host. Once these are completed, then restart again. Verify connectivity to the system. Re promote the Filemaster of Server, verify that the snapshot is created and the database is intact. Repromote the clients and verify that they are all communicating and that Equalization is in fact working again.

Issue Unable to set up Automatic DPU Restore on a local Host PC as the option is grayed out. Product Line TAC INET Environment I/Net version 2.XX and above Cause When the system is using the Server/Remote Client application the changes can only be done from the PC or Server. Resolution To resolve this issue the Automatic DPU Restore needs to be enabled at the Host PC or server so that the PC that is making the changes will automatically download them to the necessary DPUs. For more information see Automatic DPU Restore.

Issue How to display humidity level or CO2 level on a STR350/STR351? What type of sensor can display humidity or CO2 level? Product Line TAC Vista Environment STR 350 SHR 100 Cause All Schneider Electric made humidity sensors and CO2 sensors do not have display. In order to display the value locally, need to wire the sensor to a STR 350, and configure the STR 350 for display. Resolution Wire humidity sensor or CO2 sensor to STR 351 or STR 351's AUX. input channels. Following STR 350/351 manually setup without plug-in (nciOption1 and nciOption2) to add the STR 350 or STR351 into the network. Change nciOption2 bit 6-8 according to the sensor type. Note: If using a plug in or adding the STR 35X in XBuilder, can simply follow the configuration guide. Set nciOption2 bit 9 to a value of 1. This allows the humidity or CO2 to be displayed on the STR.

Issue Global and indirect points are very useful and are usually a mandatory part of most application programs. It is seen that in the event of a LAN failure or any failure of the indirect point being updated, the indirect point will be flagged as "Old Data." When this occurs any process using the indirect point as a variable, say, calculation extension, event extension will freeze at the last status/value before the old data on the indirect point was detected. Even though other parameters are still valid, the calculation and the event extensions will remain frozen, and some occasion remain in this state even when the old data is cleared from the source. Any subsequent process that uses the calculation or event definition will also be frozen. Any PID DDC Modules, Floating DDC Modules and 2 Position DDC Modules that uses the indirect point that has been flagged as "old data" will force those DDC modules to "Fail Safe" mode. Product Line TAC INET Environment ALL I/NET Software and controller LAN (CLAN) based controllers Cause LAN failure or any failure of the indirect point being updated. Resolution There are various tools available within I/NET to filter "old data" from subsequent control processes. These include: Filtering by Calculation AVG operator function (including point types AI, DI and DO) Filtering by Direct Digital Control (DDC) Modules using either the Relay or HiLo modules Click Here to download a document which details these methods. For further details and recommendations when using Global and Indirect points, refer to the following I/NET Global and Indirect Points Overview and Recommendations.

Issue Exported PE program from SX8000 and imported into Continuum but the PE program will not compile in Continuum Error: Total number of characters used in line labels exceeded maximum. Product Line Andover Continuum Environment CyberStation All CX controllers All i1 controllers All b3 controllers Cause Difference in PE program line labels limits between Infinity and Continuum. Resolution There is a slight difference in line labels limit between Infinity and Continuum, the PE program is exceeding the line labels limit for Continuum, eliminate some line labels to make the PE program compile. See Plain English program limitations on number of characters in program and line labels for PE programs limits in Continuum.

Issue After using the PIU there are duplicate cardholders Product Line Andover Continuum Environment Continuum PIU Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause A unique alias must be specified with the transform or duplicate records will be created Resolution Each alias must be unique. Information that is updated for a personnel object will be triggered off the alias. If the alias already exists in the database, then just the new information is added. If the aliases are not unique, a new record will be created. (See “Saving a Configuration and Importing Data into CyberStation.”) To verify this, when previewing your data, make sure that every alias name under the "Alias" column is unique before importing. See Personnel Import Utility documentation for more information

Issue A dialog box pops up in Pinpoint that says "Too many panels opened. Please close some to continue." when attempting to open more than 8 panels. Product Line Andover Continuum Environment Continuum Cyberstation Pinpoint Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause A limitation has been built into 1.94 to restrict the number of panels open. Having too many panels open can cause instability with the Pinpoint application. This is a restriction in the code. Resolution There can only be 8 panels open in Pinpoint. Add points to another panel. Monitor system performance. There should be less 100 links per panel. See also, Pinpoint crashes when jumping between Graphic panels.

Issue Installing the Sigma IC-Gen on unsupported OS Platforms Product Line Satchwell Sigma Environment Sigma IC-Gen and Windows 7 Cause Customers have the IC-Gen already installed on sites. The PC's/Server are now being upgraded and the supported OS are not generally available. Resolution Some basic testing using IC-Gen OPC software loaded onto a Windows 7 64 bit PC has been carried out. The software installs with no issues into the default locations. The SigmaSvr can be run as a service as is it designed to do, but in this configuration no icon appears on the task bar, hence the status of the IC cannot been viewed at any time, although it is running and can be viewed as normal from the main Sigma server. It is recommended that it is run as an application. This is done as described in Running Sigma server as an application There is a minor issue with closing the program. It can only be achieved using the task manager and performing an "End Task." Testing has been carried out using the IC-Gen on the OPC platform. Only basic functionality was tested. An OPC simulator was used to generate values for the IO objects. Program objects where also used. Alarms and Logging were also setup and worked as expected. The IC appeared to work correctly on the OS platform, but it has not been fully tested and is not supported in this configuration. Support in the event of a failure will be limited to basic operations. No capacity testing has been done so actual IO performance cannot be specified.

Issue Getting a "Dongle not found" error when trying to start the IC GEN software controller Product Line Satchwell Sigma Environment IC GEN DDE IC GEN OPC Full Sigma Cause Dongle has not been registered and It is not possible to register the Sigma Dongle via the IC GEN DDE/OPC. Resolution Connect the Dongle to a Sigma server (which can be an engineers laptop) and register the Dongle for the IC GEN as per Registering a Sigma Dongle for a full server or Sigma option.

Issue How to use the beeper in a card reader to beep a different pattern for valid access and invalid attempt. Product Line Andover Continuum Environment AC1Plus ACX5720 ACX5740 CX9702 Cause Continuum access controllers such as the AC1Plus or the ACX5740 do not have a way to drive the beeper of a card reader directly, however the beeper can be driven using the same lines that drive the LED on the card readers, using this method different beep patterns can be accomplished to audibly differentiate between valid access and invalid attempt for example. Resolution Typically the reader will have a wire labeled as beeper. Connect the beeper wire to the reader LED termination on the card reader connector at the controller. Select the reader led pattern that gives the best results for your application, see Description of LED patterns on access readers, and how to change them for steps on selecting a reader LED pattern.

Issue Over 25 user Web Clients are required Product Line Andover Continuum Environment Web Client Cause Web Client licenses are only available for 1 , 2, 5, 10, 15, 20, or 25 users Resolution Each Web Client session can support up to 25 concurrent browser sessions, for a large system that requires additional sessions additional Web Client servers can be used, each supporting up to 25 Users. Each Web Client server however will have a different IP address / URL, so if a user finds one server fully utilized, they will then need to connect to a different server/ address to connect to the system. Also see How to determine if SU, LAN, or WEBC security keys are required for your project for information on Licensing.

Issue AMT Showing Host Lost/Host Restored and-or LAN Reconfigure/Station Restored Product Line TAC INET Environment I/NET Seven 2.40 and prior on a suitable workstation Cause Second Network Card in the computer. Second Network Interface Card (NIC) in the computer causes messages as described. Resolution Best solution is to remove the second network card. One NIC per computer on I/NET network. Laptops usually have a switch to disable the wireless network card. Operating systems allow one to disable the second or more network cards on the I/NET computer. A feature released with I/NET Seven 2.40 and higher allows I/NET to support dual network interface cards (NIC). I/NET support for dual Network Interface Cards (NIC) explains further.

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OP Screen is blank when connecting to a Xenta base unit

FOI rings on I/NET LANs

Warning message: Database is not on this Computer and the Security Key is a Single User version

Video in Endura/Digital Sentry System Can't be Shown in I/NET

OPC and ModBUS data format for the ModBMS software

A red exclamation mark is seen with a discovered MNB controller icon in WorkPlace Commissioning Tool

Manually create TAC group binding on a Xenta Server

Total Individual for Door Exceeds 64000

Upgrading MSDE in Version 2.40

Restore from local host grayed out

Using a STR35X with a CO2 sensor or humidity sensor

I/NET Indirect Point "Old Data" Filtering Techniques

Difference in PE line labels limits between Infinity and Continuum

Duplicate Cardholder when using the PIU (Personnel Import Utility)

"Too many panels opened" when opening ninth panel in Pinpoint

Installing and Running an IC-Gen OPC on Windows 7 64 bit OS

IC GEN "Dongle not found" error

How to use the beeper in a card reader to beep a different pattern for valid access and invalid attempt.

Can more than 25 browser sessions be supported by Web Client?

AMT showing HOST LOST/HOST RESTORED LAN RECONFIGURE/STATION RESTORED

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