Building Automation Knowledge Base

Issue When attempting to edit a graphic on an SBO/EBO ES or AS the Graphics Editor, Function Block Editor or Script Editor reports it has lost connection. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Premium Cause A second instance of the workstation is running on the same computer The firewall is blocking the connection. The password was recently changed during the same session Workstation is connected via HTTPS but there is no valid certificate Resolution Solution 1 If using Remote Desktop (RDP) to access the SBO/EBO ES remotely, a second instance of the workstation could be initiated. Close the workstation on both the remote connection and at the SBO/EBO ES. Then open the workstation either at the SBO/EBO ES or via remote connection, not both.   Solution 2 Check if the firewall has been enabled while logged in to the SBO/EBO ES or AS, and disable the firewall Here is an example for McAfee   Solution 3 Make sure the network information (such as gateway) for the PC is entered correctly.   Solution 4 If you just changed the password of the logged in user, log out and in again   Solution 5 Workstation is connected via HTTPS but there is no valid certificate. Ensure that certificates are installed and trusted on the workstation/server so that no certificate warnings are received or use HTTP to connect to the server.   Solution 6 Update the Certificate Revocation List as described in First time a TGML graphic is opened after logging in it takes a long time for the graphic to load.

Issue When using the cascade menu from the SmartStruxure demo database it doesn't work in Webstation using HTML5, but works in Workstation. Environment TGML Webstation HTML5 Cause There is an issue in the script controlling the menu Resolution Fix the menu script as follows 1. Edit the graphic containing the menu 2. Locate the script in the menu component 3. Edit the script 4. Locate line 171 (approximately) 5. Comment line 171 and 176 (approximately) as shown below 6. Save the graphic and open it in Webstation       Note - This is only extra information and not needed Another fix that will also work, is to correct the script as shown below, but the easiest and safest is to apply the change above

Issue Differences between EcoStruxure Energy Expert and EcoStruxure Power Monitoring Expert There are some best practices and tips that can be used to save engineering time when setting up a EcoStruxure Energy Expert (Formerly Power Manager) system. To find out the differences between Energy Expert and Power Monitoring Expert (PME) see Differences between EcoStruxure Energy Expert and EcoStruxure Power Monitoring Expert. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Workstation EcoStruxure Energy Expert EcoStruxure Power Monitoring Expert ETL Integration Tool Cause The following topics should be considered before and during the implementation of the EcoStruxure Energy Expert offering to achieve the cleanest and most effective database.    For more information on design considerations including IT considerations, software compatibility, server specification, hard drive space, etc; see Design Guide - EcoStruxure Energy Expert - formerly Power Manager. For more information on integration see Energy Expert with EcoStruxure Building Operation.  For more information regarding Power Monitoring Expert (PME) please visit the Solutions Expert Community. Here you can find documentation, content, and additional help.  Resolution You may get some benefit working thorough some older existing support material under Energy Expert's former name of Power Manager such as the Deploy Power Manager for SmartStruxure Solution in a Day document.  Also check out the Power Manager EWS Alarm Web Configuration Quick-Help video on the Exchange. General Always install the EcoStruxure Energy Expert software with full Windows administrative rights. Just logging in with a user that has admin rights may not be enough. If you are unable to save an ETL job or run as a service; close ETL, right click on ETL and select run as administrator.  Create one folder on the root level of the server that holds all of the extended trend logs you wish to transfer to EE. This folder can even be set up to be visible to only a designated admin account to prevent any changes to be made to the trends. If any other items like trend charts are in this folder, it will only slow down the process.  See StruxureWare ETL tool locks up or takes a long time while loading sources for information on how to improve the scan time of the ETL load sources function.    SQL Server It is not recommended to install EcoStruxure Energy Expert on a machine that has another instance of SQL already installed on it unless you have advanced SQL configuration skills. The default SQL instance name is ION and the system administrator password is ION!Everywhere. This should not be changed.   Selecting Between Architecture 1 and 2 The three items to consider when selecting an Architecture are device type, numbers of registers to be requested, and device location. The device type is the most important item to consider though. In order to get the most out of the high feature, more robust meters, Architecture 2 should be used. Architecture 2 should be used if the following features are present; ION meter, multi-address device, power quality functions, onboard logging, and/or onboard alarming. When low-end power meters, energy meters, or pulse meters are used, there is no difference between the two architectures in fulfilling the energy management requirement. Most of the Schneider Electric meters and circuit breakers are fully supported by EE. This means that EE has built-in drivers to utilize the full function of the device and the required commission time is minimized.   Architecture 1: Logging data in EcoStruxureWare Building Operation (EBO) It is recommended to use interval trend logs to log the raw data coming in from the meters.  The only durations that need to be set up in trend logs for ETL is the standard trend log duration. This is generally going to be 15 minutes as a industry standard. EE Dashboards and Reports have an aggregation mechanism to make use of the data. Thus durations such as day, week, or month do not need to be brought over into EcoStruxure Energy Expert (EE) as it can be calculated later based off of the 15 minute trend log value.  If both Trendlogs and Extended Trendlogs are used, it is recommended to send the data in the Trendlog to EE to avoid the lagging between Extended Trendlogs and Trendlogs.    ETL StruxureWare Building Operation version 1.6 RC EcoStruxure Web Services (EWS) do not support Secure Sockets Layer (SSL) URLs. For the ETL Extract task make sure to fill out the web service name (default is admin), web service password (default is admin), and web service URL (replace localhost:8080 with your web server address and port as needed) in the settings. For the ETL Load task make sure that the ION data database connection string and ION network database connection string are correct. Also change the field enable recorder and channel creation to True. The recommended naming convention for the Target Device field is [Group].[DeviceName] with no special characters such as \ * + = | : ; < > _. An example could be BuildingA.SubMeter1 where the building name is used as the group and the meter name is used as the device name. With this naming convention, all values brought in under this particular meter will have the same Target Device name.    The Target Measurement field is very important to set correctly as it will not bring the data over to EE correctly if the right unit has not been chosen. This is a process that will become easier with more experience but you can reference Section 6.9 Measurement mapping for ETL in the Power Manager for SmartStruxure Solution - Integration Manual. This chart can be used to search for the unit type you are dealing with and which corresponding Mapping should be use. 

Issue After upgrading from EcoStruxure Energy Expert (formerly Power Manager) from version 1.0 to 1.x or newer, the licensing no longer works. Product Line EcoStruxure Building Operation EcoStruxure Energy Expert Environment Energy Expert (formerly Power Manager) License Administrator Power Monitoring Expert Cause There can be some confusion on what licenses are required to run Energy Expert. There are also differences between version 1.0 and 1.x or newer licensing.  Resolution EcoStruxure Energy Expert License In order to use Energy Expert, an Energy Expert license is needed to be purchased before the previous 90-day trail license expires.  The EcoStruxure temporary license (evaluation) is only for EcoStruxure Building Operation software and does not include Energy Expert   It is important to remember that EcoStruxure Building Operation licenses are needed to work along side Energy Expert (e.g. Workstation, Enterprise Server, etc). The EcoStruxure Building Operation licenses need to be activated separately.  How to activate, release and/or transfer a license in EcoStruxure.   Energy Expert Version 2 and 3 Licensing and Upgrading If upgrading from a previous Power Manager 1.x site to Energy Expert 2.x or 3.x a new license(s) will be required. In order to obtain your new license(s), please follow the procedure found in TPA-EBO-19-0001.00 - EcoStruxure Energy Expert v2.0 License Upgrade. (Full support ends 2022 and limited support ends 2024) Energy Expert Part numbers and Licensing The part numbers for version 1.x or newer are listed below. PSWPMNCZZSPEZZ -  Base Energy Expert license PSWDENCZZNPEZZ -  PME license entry range PSWDMNCZZNPEZZ - PME license mid range  PSWSANCZZSPEZZ -  Standard PME. license For a full list of both current date and obsolete part numbers please download the following spreadsheet https://ecoxpert.se.com/pme-digital-power-launch)   Activating a License Full guidance for activation of your licenses can be found on Page 55 of the Energy Expert 3.0 Solution Guide The Energy Expert 3.0 installer and documentation, can also be found here EE 3.0

Issue Moving a Converted I/NET graphic for the ES level integration of I/NET to the AS level of Integration to I/NET Environment StruxureWare TGML I/NET Cause As sites expand, controllers that are currently integrated to StruxureWare using the Enterprise server may be connected to the USB interface to the Automation Server.  It is possible for these relocated controllers to continue to use the same graphics. Resolution Recreate the exact folder location of the graphic on the AS. For Example, if the graphic is currently on the ES\INET Interface\INET Graphics folder, the user should create an INET Interface\INET Graphics Folder on the AS Copy the Graphic on the ES Paste the Graphic on the AS Clean up any bindings.  Any I/NET objects that were re-named after the initial conversion may need to be manually re-bound. Links between graphics may also need to be re-bound.

Issue The 6 character PIN for the SmartXKiosk has been forgotten so the user cannot exit Kiosk mode Note the PIN is case sensitive Product Line EcoStruxure Building Operation Environment SmartXKiosk Advanced Display v1 Advanced Display v2 SmartX Controller Cause The 6 characters PIN for the SmartXKiosk has been forgotten or lost and the user cannot locate it. Resolution In order to reset your SmartXKiosk PIN, follow the steps below:   In the SmartXKiosk application, click on Exit Kiosk Mode in the bottom right corner of the screen. In the Exit Kiosk Mode window, click on Forgot PIN?. An 8 characters or 15 characters Session ID will be generated.  Take note of this Session ID.    Open a ticket with Support to request a SmartXKiosk PIN reset and provide them with the Session ID. Once Support sends you back the Recovery PIN, click Continue on the Session ID window. In the next window fill in the Session ID from step 2. and the Recovery PIN that Support has provided. Click Continue. You can now reset your PIN. Enter your new 6-digit PIN number and confirm it before clicking Submit. The PIN is case sensitive. It must be exactly 6 characters, otherwise an error will occur.  Important Note: The Session ID generated and the Recovery PIN provided to you by Support will expire at midnight on the day that the Session ID was generated.   Note: For Advanced Display v3 please see How to recover the password for Advanced Display version 3

Issue TAC Vista SQL maintenance repeatedly fails. Not just once or twice, but on every attempt. Microsoft Management Studio View of error Vista Workstation view of error Environment TAC Vista 5.1.7 or newer. Cause The SQL maintenance feature was added to Vista in version 5.1.7, to regularly database defragment the database and prevent the follow-on effects of a fragmented database. This scheduled maintenance can fail for a number of reasons. Resolution Start by  taking a DSS writer server log using TACOS Tweak. Follow the steps below to do this. Goto the TAC Vista installation folder (C:\Program Files (x86)\Schneider Electric\TAC Vista 5.1.9 by default on 64-bit machines). Locate TacosTweak and double-click on it. Click on the "Category" drop-down box and select "DSS (Registry)". Locate the "DSS Server - Log Level" entry and increase the log level to "7" by entering the value in the value field and clicking the "Set" button. Locate the "DSS Server - Log file" entry and chose an appropriate path. Launch "TAC Vista Server Setup" and go to the SQL maintenance tab. Locate the "Run SQL Maintenance now" checkbox and check it. Click on "OK" or "Apply". Locate the DSS server log file and open it with a text viewer/editor. Search the log file for the following text "Maintenance Task - Starting" and check that the date time stamp is approximately when the "Run SQL Maintenance now" button was pressed. Examine the file carefully and follow the file line for line from this point until you reach "[ERROR] Fatal error : SQL Exception : Incorrect syntax near '('. NOTE: Contact Product Support Services if you are unable to interpret the log file or see another type of error than that described above. Once confirmed, launch Microsoft SQL Server Management Studio and follow the steps below: Locate the "taclogdata" database. Right-click on it and select "Properties"  Locate the "Options" tab and set the compatibilty level to SQL 2008 (or SQL 2005 if that is the installed version). Don't forget to set the DSS Server log level back to "5"!   A tool to simplify this process can be found here. Please note that this is not an official Schneider Electric utility.  

Issue Looking for more information on the Schneider Electric Advanced Display offering from the Smart X family of controllers. Product Line EcoStruxure Building Operation Environment SmartStruxure SmartX Controller Advanced Display Technician Tool Mobile App Cause Unsure where to locate more detail about the Advanced Display and do not know the part numbers to order the products. Resolution The Advanced Display is a convenient option for users to access, monitor, and service their SmartStruxure system. For additional information please reference the SmartX Controller - Advanced Display documents found on the The Exchange. Applications The Advanced Display comes with the SmartXKiosk application already installed on it. This app, when launched, limits which other applications may be accessed on the tablet. The only way to exit the Kiosk mode is to enter a six character PIN. Any of the available Schneider Electric apps found on the Google Play Store can be added to the SmartXKisok. Technician Tool mobile app AdaptiApps custom user apps WebStation The Technician Tool provides a simplified user interface for operation and maintenance of the SmartStruxure solution.   Communications and Wiring Options Communication Options Available Availability Wi-Fi to the BMS network (requires straight USB cable) All SmartStruxure versions USB direct communication to the Automation Server (requires Y-shaped USB cable) Versions 1.7 and newer Wi-Fi or USB direct communication to the Automation Server Premium (requires straight USB cable) Versions 1.7 and newer   The Advanced Display communicates with the SmartStruxure servers through an access point or starting in version 1.7 directly to the Automation Server via the USB port with the application named SmartX-Ad Link. If using an Automation server, the Y-shaped cable must be used to connect to a locally sourced power supply as well as to the Automation Server. The power required is 5 VDC with a minimum of 500 mA up to 1.3 A. The USB port on the Automation Server Premium (AS-P) has the ability to power the tablet directly thus only requiring a straight USB cable.    Ordering Part number Description SXWADTAB410001 Advanced Display 7 - inch - - No longer available! SXWADBUND10002 Advanced Display 10 - inch Bundle Includes Advanced Display tablet unit, mounting frame, bezel, and Micro USB 2.0 data cable 1 m (3 ft) SXWADUSBA10001 USB cable, Straight 1.5 m (5 ft) for connection to AS-P or AS-B SXWADUSBA10002 USB cable, Straight 3.0 m (10 ft) for connection to AS-P or AS-B SXWADUSBB10001 USB cable, Y-shaped 1.5 m (5 ft) for connection to Automation Server SXWADUSBB10002 USB cable, Y-shaped 3.0 m (10 ft) for connection to Automation Server   Note: The Advanced Display 10 - inch Bundle does not include a power adapter.  For configurations where the external power adapter is required the appropriate power adapter must be ordered separately for the country in which it will be installed.

Issue After upgrading a site, "Server is not compatible" is shown when accessing Web Reports. Environment Web Reports Cause This message is usually shown when the client (Workstation or Web Reports) used is not the same version as the server (AS or ES) you are accessing. However, in some cases after upgrading a site, this message can be seen even though the server you are connecting to is in fact the same version as the client. This is because the version of the client is cached in the server. As described in the upgrade guide, the Web Reports agent should be stopped during upgrade of the ES. If the agent was not stopped during the upgrade, you can get in a state where this message is shown. Resolution The resolution is to simply restart the ES.

Issue The Enterprise Server enters a restart loop filling the hard drive with crash dump (dmp) files Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause This happens due to corrupt backup sets from AS being present. To make a quick check if this is the issue, rename the following folder replacing x.x with the version you have installed. C:\ProgramData\Schneider Electric StruxureWare\Building Operation x.x\Enterprise Server\db_backup\ASArchives If the ES starts after that, identify the faulty backup sets as described below. Resolution Browse to the AS backup folder (see above in "Cause") Detect backup sets not looking correct e.g. having a size of 0 KB Delete these backup sets   From version 1.7.0 and forward, these backup sets are automatically removed

Issue Managing communication between I/NET and StruxureWare Product Line EcoStruxure Building Operation, TAC INET Environment I/NET Enterprise server level integration I/NET Automation server level integration StruxureWare Building Operation 1.6.1.5000 and above. Cause Users should manage data flow on the controller LAN in order to maintain efficient communication. Any binds to objects under the I/NET interface follow the settings for the INET Global device scan rate (min) and the INET Global point scan rate (s). By default, this is set to 60 minutes for device status and 5 seconds for point bindings. The INET Global device scan rate (min)  is used to monitor online devices. A device will show offline sooner than the configured setting as all points would show offline.  The  INET Global point scan rate (s) is applied to all binds between StruxureWare and I/NET.  Opening a graphic or watch window will ignore this rule and immediately request values. After that, the scan will update according to the configured setting. A controller can either follow the Global scan rates as by default or use its own setting.  When a controller has the property DCU scan rate or point scan rate set to 0, it will follow the scan rate configured for the I/NET interface. An I/NET 19200 speed Controller LAN will handle a maximum of 10 token cycles per second. Each cycle allows a single packet of information to be passed from a single controller to the server. 1 Packet can contain all data for up to 18 points on a single controller. This means binding to manual, value, and PvControl for 18 points on a single 7718 will take one packet. Binding only the value of 5 points on 5 different controllers will take 5 packets. Adding devices to the controller LAN and adding additional polling will slow down the number of cycles per second on the controller LAN. Resolution All active binds will poll every scan interval. Graphic binds are only active when the graphic is open. Trend Logs will poll every scan interval regardless of the log configuration options.  Whenever possible, use the I/Net Alarm and Trend objects rather than creating separate StruxureWare alarm and trend objects. Trend Log Best Practices: Use the I/NET Trend Extension as outlined in Using I/NET trends in StruxureWare Building Operation please refer to the online help guide for complete information. Create Extended Trend Logs of this information for long term storage. I/Net Alarm Best Practices: Use the I/NET point extension to configure the alarm to be triggered by logic within the I/NET controller. I/NET Alarms have 3 priority options which are Routine, Priority, and Critical. This can be globally assigned to any priority using the I/NET interface messages tab. Other StruxureWare Alarm enhancements are available to I/NET objects as well. Scheduling and programming I/NET from StruxureWare Whenever possible, bind values to a single I/NET controller per controller LAN and then create I/NET Global/Indirect point relationships to distribute this value to other devices on the controller LAN. Using a single controller allows more information to be sent per packet. I/NET Global points will only broadcast on change. In this scenario, the server is polling a single controller ever scan interval and then on change all other controllers are updated. Increase the Point scan rate Using the information above you should be able to calculate how many packets are required for your system for each token pass. If this number increases to the point that more packets are required than are possible in the default 5 seconds, increase the scan rate. You can increase it on specific over loaded controllers or on all controllers together.

Issue When SmartStruxure and TAC Vista is installed on the same PC, the license system for one of the products doesn't work properly and you get no license. Product Line EcoStruxure Building Operation, TAC Vista Environment Flexera license system Cause SmartStruxure and TAC Vista uses the same license system vendor and also the same vendor daemon. That causes a conflict, and a special configuration is needed. Resolution To move a TAC Vista license to the EcoStruxure Building Operation(EBO) license server See video:       Or follow the steps below: Disable TAC Vista's license server and host the TAC Vista licenses in the SBO license server. Stop and disable the service "TACLicenseServer". This is done through "services" (Start-->run-->services.msc) on the PC. Make sure the correct license setup is made for TAC Vista. Refer to No license after reboot when TAC Vista Server (TACOS) runs as a service for further explanation. Create a folder for the TAC Vista licenses as a subfolder in the SBO license server installation folder. Give it the name "licenses" and place all TAC Vista customer licenses here. Do not place demo licenses in this folder. Open the SBO license server web page (http://localhost:8888) preferably with Chrome or FireFox Click on "Administration" Sign in using "admin" as user name. If you have logged in before, use the password you have defined. If not, enter "admin" as password and create a password as indicated in step 6a and 6b. If it is the first time you log in, enter a new password and click "Save". If it is the first time you log in, now click "OK". Click on "Vendor Daemon Configuration" Click on "Administer" Click the field "License File or Directory" and enter the folder name "licenses" on a new line. Scroll down and click "Save" Restart the SBO license service (Building Operation 1.6 License Server) Additional notes If your TAC Vista license is locked to a dongle, you need to replace the SBO vendor daemon file (taclic.exe) with the on from the license server hotfix produced for TAC Vista 5.1.9. Please contact Product Support Services for assistance and refer to this article.

Issue What does default.db contain? Which objects does config.db contain? Do i need to upload both files to the MPM? Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Unable to download config.db from Building Expert; There are two files for the database Resolution When the database is saved using the "save database to flash" button, the MPM saves its data into two files; config.db and default.db 1 - Configuration Objects (config.db): The config.db file includes "system configuration objects" which show up in Building Expert when logging into a brand-new MPM. BAC1,C2G1, CFG1, EOC1, ETH1, MOD1, SNTP1 and ZBC1 Note: Depending on the model of the MPM, some objects in the above list may not be there. Note: CBC1 is part of default.db   2 - Control Objects (deafult.db): Objects that are manually added in Building Expert are part of the default.db database. Some examples are - Analog Values (AVs) - Binary Values (BVs) - Lua Programs (PGs) - etc...   The following items are also part of default.db: - Devices (ZigBee, EnOcean, Modbus etc...) - Dashboards - Permissions - Login Credentials (Username and password)   Backing up the database: The files can be downloaded by entering the following in the address bar of the browser: (assuming the IP address of the MPM is set to the default IP 10.50.80.3) 10.50.80.3/root/default.db 10.50.80.3/root/config.db   To upload the database to an MPM refer to Uploading Database files to an MPM (Cloning).

Issue Changing the BACnet MAC address of the Multical meters Product Line Field Devices Environment Multical 601/602 with BACnet MS/TP module Cause The default BACnet MAC address of the BACnet MS/TP module has to be changed for BACnet integration to a BMS system Resolution Requires the USB Optical Eye tool (part number: MAOPTICUSB) and the software tools of the METERTOOL HCW or the Module Programmer. Both the METERTOOL HCW and the Module Programmer can be used to change the BACnet MAC address. The METERTOOL HCW is a program that installs SQL Server whilst the Module Programmer is a simple and lite program with limited functionality. So for the purpose of changing the BACnet MAC address, the procedure to change the BACnet MAC address using the Module Programmer is shown in this article.  Install the USB drivers for the USB Optical Eye tool before connecting the tool to the laptop for the first time. The Module Programmer software must be installed after the Optical Eye hardware has been recognised by the computer. Remove the protective magnet from the Optical Eye and place on the front of the meter that we want to change. The Optical Eye sits over the bottom left corner where the small window is, resting on the 2 nipples, magnetically held. Launch the Module Programmer software. If not already shown, select the Com port which says Kamstrup USB Controller. Press the Read button, this should return the Meter Type and Module Placement. If you are using the MULTICAL 602 and have fitted the module into the base of the meter Select the correct Module Type from the drop down list. Here you must select BACnet because this is what you have. Press the same Read button again, it will read out the current setting. This is the MAC address of the meter for the BACnet MS/TP network. If you are using the Schneider Electric AS/AS-P, the number must be less than 127. Use the UP/DOWN arrows to change address value or enter the number in this field manually. Press the Write button to send the new MAC address to the meter. It is best to power cycle the meter after changing any settings with this programmer tool. You can press Reset and prepare for new meter button and repeat the above steps. Read the address to verify that the new setting has been successfully written to the meter. * Contact Product Support for the software and drivers.

Issue BACnet Schedule does not change the Digital Value when the Value attribute of the DV is bound to the Schedule Environment StruxureWare Building Operation BACnet controller B3xxx series. Cause When a user creates the BACnet Schedule object in the b3 controller, if the Default_Value attribute of the BACnet Schedule in the b3 is not configured, the schedule's default value is left as "NULL".   And later on, when the Schedule turns to True, it sets the bound DV value to Active. But when the Schedule turns to False, it tries to change the bound DV value to NULL (as it is the default value of the schedule),  which fails as it is not allowed to set the DV value to NULL.  As a result, the bound DV value cannot be changed and it keeps its previous value "Active" without being able to change it any longer. Resolution Set the Default Value attribute of the BACnet Schedule object from NULL to False as below: - Right click the BACnet Schedule object in the b3 controller and select the Properties. - In the Basic tab of the Properties window, scroll down all the way to the bottom and locate the Default Value attribute. - Click the setup icon on the right side of the attribute, it pops the Default Value window. - Uncheck the Null checkbox and confirm the Value now shows False. - Click OK from the attribute window, verify the Default value is False now, click OK from the Properties window.

Issue Unable to use a Feature of Power Monitoring Expert due to license limitation.    Environment Power Manager Power Monitoring Expert Cause Open the PME Management console Select Help>About You should see the active License Modules as shown below. You may or may not also see additional features that are part of the 90 day trial.   Resolution Contact your sales representative to purchase the additional licenses

Issue EcoStruxure Building Operation allows using a period embedded in the name of an object (i.e My.AnalogValue) and  the name of a binding variable in the Script program cannot contain a period.     In the Script program all the periods in the binding variable names have to be changed to a different character such as the underscore (_).   This in turn causes a problem for a programmer that has created many objects using the period in the names as it is now NOT possible to use the default name matching binding template. Product Line EcoStruxure Building Operation Environment Script Programs Enterprise Server Automation Server Cause Script programs do not allow a period '.' in binding variable names because the period has special functionality in the Script compiler. Resolution Create a new path matching binding template or edit an existing one to map the underscore to the period.     Here is a second example:   Name of point/value contains embedded '.' as well as spaces      This is what the binding variable would look like in the Script program   and here is the Path Matching Template

Issue Unable to upload the same Lua script to multiple Room Controllers at the same time Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Automation Server Premium SSL SE8000 (all) Cause The alternative method of uploading the script to each of the room controllers using a USB cable Resolution To upload a script to multiple Room Controllers, follow the below steps: (This procedure assumes the BACnet MSTP network is already setup) 1 - Log in to Building Operation Workstation 2 - Right-click on MSTP network and click "Search" 3 - Search for "Lua program 1" or any other Lua program object 4 - Highlight all the Room Controllers that the script will be transferred to then click on the "show/hide property grid" button. 5 - Expand the "Basic" tab and copy the Lua script in the "Description" field then click Save. 6 - The script will be uploaded to each of the Room Controllers one at a time and will be played automatically. Recommendations & Limitations: - Each Lua Program can take up to 460 bytes of text (per script). (Total of 10 Lua programs) - Script must be placed on a single line. Use semicolons ( ; ) as carriage return - Use multiple Lua programs if the 460 bytes limit is exceeded - Encapsulate logic inside the following if statement if the logic is intended to run once: if not init then    ---Script logic here    init = true end For general information about Lua programming for SE8000 Room Controllers, refer to the following guide: Custom Programming Guide for SE8000 Series Room Controllers - Application Guide

Issue What HHC (Hand Held Console) cable do I need to connect to a DCU, UCI, or PCU? Product Line TAC INET Environment I/NET HC7410 HHC (Handheld Console) Cause Can not locate documentation to indicate which cable is required. Resolution Original HHC: The part number is 602135-0003. It is a six foot (or 1.8 m) coiled, silver modular cable. Refer to the appropriate controller TCON for more details.   HHC (Hand Held Console) is also called the HC7410. Refer to TCON 073 for more details. Updated USB HHC: This is the replacement for the HHC. TCON318 has more information. The HHC-USB-IF cable allows you to connect the hand-held console (HHC) port of a TAC I/NET device to the USB port of a PC. You can then use the HHC emulator running on the PC to configure the I/NET device’s controller LAN address, tap emulation, baud rate settings, monitor and control points, and perform the other typical local maintenance functions supported by the earlier HC7410 console product. The HHC-USB-IF cable can be used with the model 7716, 7718, 7756, 7780, 7790A, 7700, 7740, and 7750 Distributed Control Units (DCUs), and the model 7760 UCI

Issue What code on the HHC sets the controller LAN Baud rate? Environment Handheld Console I/NET LAN Cause Baud rates must match for proper communication. Resolution Press code 6 Press [ENTER]. Press the [INC] or [DEC] to toggle between 9600 and 19,200 baud. Typically the controller LAN baud is 19,200. Refer to the appropriate controller TCON at TCON Number and Title Cross Reference (with links) for more information.