SmartXKiosk PIN Reset

Product_Support · ‎2018-09-06

Issue

The 6 character PIN for the SmartXKiosk has been forgotten so the user cannot exit Kiosk mode

Note the PIN is case sensitive

EcoStruxure Building Operation

The 6 characters PIN for the SmartXKiosk has been forgotten or lost and the user cannot locate it.

In order to reset your SmartXKiosk PIN, follow the steps below:

In the SmartXKiosk application, click on Exit Kiosk Mode in the bottom right corner of the screen.
In the Exit Kiosk Mode window, click on Forgot PIN?. An 8 characters or 15 characters Session ID will be generated. Take note of this Session ID.
Open a ticket with Support to request a SmartXKiosk PIN reset and provide them with the Session ID.
Once Support sends you back the Recovery PIN, click Continue on the Session ID window.
In the next window fill in the Session ID from step 2. and the Recovery PIN that Support has provided. Click Continue.
You can now reset your PIN. Enter your new 6-digit PIN number and confirm it before clicking Submit. The PIN is case sensitive. It must be exactly 6 characters, otherwise an error will occur.

Important Note: The Session ID generated and the Recovery PIN provided to you by Support will expire at midnight on the day that the Session ID was generated.