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SmartXKiosk PIN Reset

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SmartXKiosk PIN Reset

Picard Product_Support
‎2018-09-06 08:45 AM

Last Updated: Admiral GavinHe Admiral ‎2023-10-25 07:48 AM

Issue

The 6 character PIN for the SmartXKiosk has been forgotten so the user cannot exit Kiosk mode

Note the PIN is case sensitive

Product Line

EcoStruxure Building Operation

Environment

  • SmartXKiosk
  • Advanced Display v1
  • Advanced Display v2
  • SmartX Controller

Cause

The 6 characters PIN for the SmartXKiosk has been forgotten or lost and the user cannot locate it.

Resolution

In order to reset your SmartXKiosk PIN, follow the steps below:

 

  1. In the SmartXKiosk application, click on Exit Kiosk Mode in the bottom right corner of the screen.
  2. In the Exit Kiosk Mode window, click on Forgot PIN?. An 8 characters or 15 characters Session ID will be generated.  Take note of this Session ID. 
    StephenYang_0-1685560587502.png

     

  3. Open a ticket with Support to request a SmartXKiosk PIN reset and provide them with the Session ID.
  4. Once Support sends you back the Recovery PIN, click Continue on the Session ID window.
  5. In the next window fill in the Session ID from step 2. and the Recovery PIN that Support has provided. Click Continue.
  6. You can now reset your PIN. Enter your new 6-digit PIN number and confirm it before clicking Submit. The PIN is case sensitive. It must be exactly 6 characters, otherwise an error will occur. 
  • Important Note: The Session ID generated and the Recovery PIN provided to you by Support will expire at midnight on the day that the Session ID was generated.  

Note: For Advanced Display v3 please see How to recover the password for Advanced Display version 3

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  • DavidKendrick22
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  • GavinHeward23
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