Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
Options
  • My Knowledge Base Contributions
  • Subscribe
  • Bookmark
  • Invite a Friend
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Labels
Top Labels
  • Alphabetical
  • Andover Continuum 2,209
  • TAC Vista 2,045
  • EcoStruxure Building Operation 1,848
  • TAC IA Series 1,824
  • TAC INET 1,458
  • Field Devices 721
  • Satchwell BAS & Sigma 474
  • EcoStruxure Security Expert 331
  • Satchwell MicroNet 252
  • EcoStruxure Building Expert 228
  • EcoStruxure Access Expert 148
  • CCTV 53
  • Project Configuration Tool 47
  • EcoStruxure Building Activate 17
  • EcoStruxure Building Advisor 12
  • ESMI Fire Detection 8
  • Automated Engineering Tool 5
  • EcoStruxure Building Data Platform 3
  • EcoStruxure Workplace Advisor 1
  • EcoStruxure for Retail - IMP 1
  • Previous
  • 1 of 2
  • Next
Top Contributors
  • Product_Support
    Product_Support
  • DavidFisher
    DavidFisher
  • Cody_Failinger
    Cody_Failinger
See More Contributors
Related Products
Thumbnail of EcoStruxure™ Building Operation
Schneider Electric
EcoStruxure™ Building Operation
4
Thumbnail of SmartX IP Controllers
Schneider Electric
SmartX IP Controllers
1
Thumbnail of EcoStruxure™ Building Advisor
Schneider Electric
EcoStruxure™ Building Advisor
1

Related Forums

  • Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Building Automation Knowledge Base

Sort by:
Helpfulness
  • Date
  • Views
  • Likes
  • Helpfulness
Options
  • Subscribe
  • Bookmark
  • Invite a Friend
  • « Previous
    • 1
    • …
    • 486
    • 487
    • 488
    • …
    • 508
  • Next »

What are the specifications for using a synchronous (Hayes) external modem in relation to I/NET Dial Applications?

Issue What are the specifications for using a synchronous (Hayes) external modem in relation to I/NET Dial Applications? Product Line TAC INET Environment Synchronous (Hayes) external modem I/NET Dial Applications Cause Dial up I/NET applications Resolution See TCON101, TCON213, TCON226 and TCON298 for more details PC, modem, and phone line must be connected and “ON”. To program a modem, the modem must be direct connected to the PC Connect the modem to an analog phone line only. Remember the host needs a 78041 or a 78051 tap (not Embedded 4x) Warning! Using a non-analog line will damage the modem!   Make sure the correct modem driver is installed. Add the modem hardware in Windows Control Panel In the “Phone And Modem Options” editor, go to the “Modems” tab Remove any profiles of modems that are not currently connected to the INET comm port. If you are running Windows 2000, the “Microsoft H.323 TAPI Service Provider” should be the telephony provider highlighted under the “Advanced” tab, in the Phone And Modem Options Editor of Windows 2K Control Panel. From the “Modems” tab, go to Properties / Diagnostics / and Query Modem. Go to Modems / Properties / General, and set the Maximum Port Speed at 9600. Close Windows Control Panel   View the modem’s Active and Stored settings: Type “ATE1” to place echo to “On” mode “AT&V” followed by the “Enter” key displays the settings the modem is using and the NOVRAM settings in profile “&Y0” and  &Y1 If the settings need to be changed then continue Recommend “AT&F” to reset the modem to factory defaults. The Host and Site modems use the same settings. Both modems should be as follows: Active Profile: B1 B16 B30 B41 B52 B60 B70 B75 B80 E1 L2 M1 N0 P Q0 V0 W0 X4 Y0 &A0 &B1 &C1 &D3 &G0 &K3 &L0 &Q1 &R0 &S1 &T4 &U0 &X0 &Y0               S00:001 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S11:095 S12:050 S25:005 S26:001 S36:001 S37:009 S38:020 S46:002 S48:007   Suggest you store the settings in both profiles of the modem’s NOVRAM. “&W0” stores to “&Y0” “&W1” stores to “&Y1”   TAPs : EPROM(s) and BIN files need to be synchronous and INET rev compatible   After following the preceding steps for the remote site’s modem: Connect the modem to the Tap (or emulated Tap) and Analog Phone Line Power-up the modem Press the controller’s reset button or cycle the Tap’s power Do NOT cycle the modem’s power The “RD” and “SD” should flash after several seconds have past After about 30 seconds the  “MR”, “AA”, and “TR” lights should be “On”   Using I/NET, Dial the site. Make sure the host can: Dial out (you can here the dial tone) Handshake with the remote Modem Maintain its connection to the remote modem (Neither modem inadvertently terminates call) See the Controller(s) on the LAN Actually connect to the controller(s) View points in the summary screens Warning! Using a non-analog line will damage the modem! For Asynchronous ADAA, click here
View full article
Picard Product_Support
‎2018-09-06 09:45 PM

Last Updated: Guinan RobertAndriolo Guinan ‎2020-08-13 09:07 PM

Labels:
  • TAC INET
2757 Views

Change routers from repeaters to configured to decrease network traffic

Issue Routers / i.Lons configured as repeaters pass everything and consume bandwidth causing throughput / slowness issues in your system. Environment LON physical layer L-IP routers Cause The cause of throughput/slowness issues in a network might be that it is bogged down with needless communication. Resolution Configure router ports as "Repeater" to avoid channel conflicts during the construction phase of a project. After all of the nodes are commissioned, configure all routers as configured routers so that they only pass what is necessary upstream. This is especially important if using i.Lon 1000s, 600s, or Loytec L-IP routers as they will pass that unneeded data onto the ethernet.
View full article
Picard Product_Support
‎2018-09-06 03:29 PM

Labels:
  • TAC Vista
844 Views

Getting useful dump files from TAC Vista

Issue R&D may need better dump files than those automatically created by the Windows operating system, in the event of TAC Vista crashing or hanging. Environment Troubleshooting TAC Vista server TAC Vista Workstation TAC Vista OPC Server Cause When TAC Vista crashes or hangs PSS will often ask for dump files to enable R&D to gain insight into what was happening when the system stopped working. Sometimes these dump files are created automatically and it is also possible to capture a dump from a hanged process (Win 7 and 2008 Server and newer) by right-clicking on the process in task manager and selecting "Create Dump File". However the dumps created are "User Mini Dump Files with Full Memory". This is often not enough for R&D to get to the root of the problem. There are better tools available for this and one of those is ProcDump which is part of the Windows SysInternals Software Suite (https://docs.microsoft.com/en-us/sysinternals/downloads/procdump). On the ProcDump site the tool is described as: "ProcDump is a command-line utility whose primary purpose is monitoring an application for CPU spikes and generating crash dumps during a spike that an administrator or developer can use to determine the cause of the spike. ProcDump also includes hung window monitoring (using the same definition of a window hang that Windows and Task Manager use), unhandled exception monitoring and can generate dumps based on the values of system performance counters. It also can serve as a general process dump utility that you can embed in other scripts." Resolution 1. Install ProcDump from the Windows Sysinternals suite. 2. With the Vista server running, start a command prompt. Drag and drop procdump.exe onto the command prompt. Here are a couple of examples to get started. A full list of the commands and types of dumps available is available by clicking on the link above. Example 1 - take a full memory dump immediately if the server is hanged or in the process of crashing,  After completing step 2, type:  [space]-ma tacos.exe    Example 2 - monitor the tacos.exe process so that a crash dump is created when tacos crashes. After completing step 2, type:  [space]–e -ma tacos.exe Note! Don’t close the command prompt as this will exit the process monitoring and no dump will be created! Tip: If you want to change the directory first, you can, for example, type cd C:\Dumps at the command line. Then drag and drop procdump on to the DOS prompt do the steps detailed above.
View full article
Picard Product_Support
‎2018-09-06 08:47 AM

Labels:
  • TAC Vista
1343 Views

Communication failures of multiple LNS databases due to duplicate Domain IDs

Issue Multiple LNS databases under i.Lons or Loytec L-IPs which use the same ethernet network and the same domain ID can cause communication failures. Routers stop communicating in random order until some user intervention is taken. Environment LNS LonMaker, NL220 Cause It seems that packets intended for the Operator Unit/Host PC (or from it to other routers) will be received by the other routers and passed down to their Lon networks. This may cause unexpected or duplicated messages to be generated and put back on the ethernet to be received by who knows which device. Resolution Configure all of the networks under multiple i.Lons or L-IPs as a single LNS database If that is not an option, ensure that each LNS network has a unique domain ID.
View full article
Picard Product_Support
‎2018-09-06 03:29 PM

Labels:
  • TAC Vista
1112 Views

If time is changed on a TAC Xenta using the OP, all TAC Xenta in that group will have their time changed by the same amount.

Issue When the time is changed on any TAC Xenta unit using the TAC Xenta OP, all TAC Xenta devices in that group will have their time changed by the same amount. Product Line TAC Vista Environment TAC Xenta Programmable Controllers TAC Xenta Group TAC Xenta OP Cause The time parameters will be considered during this broadcast. This occurs when you change ANY controller, not just the group master. Resolution For example, the time is changed on one controller. It will add the minutes in its time zone field and broadcast the time as GMT. The other controllers in the group will receive the message, subtract their time zone minutes, and change their own time. 
View full article
Picard Product_Support
‎2018-09-06 03:29 PM

Last Updated: Guinan RandyDavis Guinan ‎2022-06-07 08:59 AM

Labels:
  • TAC Vista
1410 Views

Time synchronization done by TAC Xenta 28x, 30x, 401 controllers.

Issue Will a TAC Xenta 28x, 30x, 401 controllers do time synchronization in the Lon network? Product Line TAC Vista Environment Xenta 401 Xenta 281/282 Xenta 301/302 Cause The TAC Vista server will synchronize the time of all of the TAC Xenta controllers in the Vista database every 10 minutes by default but the time can be changed by a value greater than the Delta time setup in the Vista database and an update forced. Resolution The TAC Xenta group master will send out the time to all TAC Xenta devices in the group once a day and this time interval cannot be changed. If the time in the TAC Xenta Master is changed for example by the OP-panel it will send out the time to all TAC Xenta devices in its network.
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Last Updated: Guinan RandyDavis Guinan ‎2020-04-15 11:10 AM

Labels:
  • TAC Vista
2399 Views

Using Full Screen mode in Vista Workstation

Issue In Vista Workstation 4.20 or 4.21, when using full screen mode (F11), if all windows are closed, a gray screen is displayed. Environment Vista Workstation 4.2.0 or 4.2.1 Cause Closing all windows results in an empty display, but it is still taking up the whole screen. Resolution The only way to exit full screen mode is to use the ESC key.
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
951 Views

Creating I/NET Seven User Group

Issue Creating I/NET Seven User Group Environment All I/NET Seven systems Cause During routine I/NET Seven Host PC software installation, the Windows operating system group "Everyone" provides access to the I/NET Directory under "Program Files." This configuration works efficiently for most installations operating over an isolated Ethernet network. However, this configuration grants access to all users and may concern IT administrators tasked with protecting and managing company assets, data and employees. To eliminate this security concern, IT administrators typically create special groups and policies to manage data and restrict access across their Ethernet networks. If this is a concern in your installation, you may create an "InetUsers" Group to restrict access. Resolution Please see Customer Advisory CA-2004-03. To create an "InetUsers" Group to which system users may be assigned, follow the steps outlined in this section. Creating such a group allows you to install I/NET Seven Host PC software on an Ethernet network while conforming to IT policies regarding restricted data access. "Local Users and Groups" is a tool used for managing such access and is available on the following operating systems: Windows 2000 Professional Windows XP Professional Member Servers running Windows 2000 Server A local user or group is an account that can be granted rights and permissions from your computer. Domain or global users and groups are managed by your network administrator. You can add local users, global users, and global groups to local groups. However, you cannot add local users and groups to global groups. "Local Users and Groups" is an important security feature, because you can limit the ability of users and groups to perform certain actions by assigning rights and permissions. "Right" authorizes a user to perform certain actions on a computer, such as backing up files and folders or shutting down a computer. "Permission" is a rule associated with an object (usually a file, folder or printer) and it regulates which users can have access to the object and in what manner. "Local Users and Groups" is not available on domain controllers. Use "Active Directory Users and Computers" to manage global users and groups.   "InetUsers" Group Setup Creating a Group You need to perform the following procedure in order to create an I/NET users group. Then, assign individuals to the I/NET users group in Windows. This will restrict access to I/NET directory to members of that group. By following this procedure, you will be maintaining the “Local Administrative” rights required for I/NET Seven to operate while remaining in compliance with IT policies. If you do not have I/NET running as a “Local Administrative” right on your PC, parts of the program will fail or not function correctly. Note: You must log on with Administrative rights on the local machine to perform the following steps. To create a new local group: Open Computer Management (right click My Computer and select Manage). In the console tree, click Groups. Click Action, and then click New Group. In Group Name, type a name for the new group. We recommend “InetUsers.” In Description, type a description of the new group. Click Create, and then click Close. Notes: To add one or more users to a new group, click Add following Step 5. A local group name cannot be identical to any other group or user name on the computer being administered. It can contain up to 256 lowercase characters except for the following: " / \ [ ] : ; | = , + * ? < > A group name cannot consist solely of periods (.) or spaces.   Assigning the Group to I/NET Open Windows Explorer o My Computer o Select the drive that I/NET Seven is on o Program files o InetSeven Right click InetSeven and select Properties. Select the Security tab. Select the ADD button. Choose the Location button in Windows XP – Choose Look in button for Windows 2000. Scroll until you find the Computer Name of the PC; highlight this PC Name. Then choose OK –Win XP only. In the white box, type the InetUser group name and OK. Highlight the InetUser group in the upper window. Give the group Full Control in the Permissions for Administrators window view. Select Apply and then OK. Close out of Windows Explorer.   Regedt32.exe access Go to the bottom task bar and choose Start. Select the Run option. Type Regedt32 Select OK. Choose HKEY_LOCAL_MACHINE Choose Software. Select CSI-Control Systems International and highlight. On the top task bar, select the Security tab. Choose Permissions. Select the ADD button. Choose the Look In button, making sure the location is the Computer Name of your PC. Scroll to find the InetUsers group. Select the ADD button and then OK. With the InetUsers group highlighted, give the group Full Control permissions. Choose the Apply button. Choose the OK button. Go to the top Task bar and choose Registry, then Exit. After you have completed these steps, close Windows and log off as Administrator. Log on as a User, and then launch I/NET Seven.   Recommendation Review this advisory with individuals responsible for purchasing, installing or maintaining I/NET Seven systems. For more information, contact your Schneider Electric representative.
View full article
Picard Product_Support
‎2018-09-06 10:25 PM

Labels:
  • TAC INET
1127 Views

Creating custom Multi-state Text definitions

Issue Creating custom Multi-state Text definitions Environment Vista 4.2x Workstation Cause "Value-Multi-state" objects in Vista have a property called Multi-state Text which provides the definitions to enumerated signals. This is similar to the paired text in a "Value-Binary" signal. However you cannot add a new entry in the Vista 4.2x workstation. Resolution To add a new entry to the drop down list: Navigate to C:\Program Files\TAC\TAC Vista\ Find the old workstation program tamain.exe Use the object selection dialog to select the Object Type filter of "Multi-state Definition" Add a new definition by following the naming convention of the existing definitions. Once you have added the definition, edit the object and enter the text values in the “MSTXTS” field separated by comma in the order that match the enumerated signal. Example: OFF, ON SECR, UNLK, LOCK
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
1448 Views

Calculation for converting static air pressure to cfm

Issue Calculation for converting static air pressure to cfm Product Line TAC INET Environment INET HVAC Site Cause What are the calculations for converting static air pressure to cfm? Resolution SRVP ("water column") * 4005 = FPM (feet per minute). The second calculation is FPM * AreaFtSQ (size of box) = CFM You will need an airflow monitoring device and duct static pressure sensor to measure SRV P (v of Vs of P).
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Last Updated: Sisko GavinHe Sisko ‎2022-08-25 09:15 AM

Labels:
  • TAC INET
3774 Views

Modifying protection status of Vista 4.2x database objects

Issue Modifying protection status of Vista 4.2x database objects Environment Vista Workstation 4.2.X Cause Vista allows you to enable protection of database objects which restricts your ability to change the object or delete it. Protected database objects are displayed with grey text and unprotected objects are displayed in black text. While the majority of protected objects are those created by the system there are times when a user has elected to make an object protected. Resolution The method used to enable protection is: Right click on the object and selecting "Authority" Inside the "Authority" dialog box is a check box labeled "Protected database object" Check this box and select OK. You will see no change in the Vista Workstation. To make the change go into effect, refresh the display by pressing F5 or right clicking and selecting "Refresh"
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
1200 Views

US Robotics 56k V92/V90 Modem Settings (Non - NPR Dial)

Issue US Robotics 56k V92/V90 Modem Settings (Non - NPR Dial) Environment I/NET site with need for Modem Cause What are the US Robotics 56k V92/V90 Modem Settings (Non - NPR Dial) settings? Resolution DIAL = TONE B0 F1 M1 X0 BAUD = 9600 PARITY = N WORDLEN = 8 &A0 &B1 &G0 &H0 &I0 &K0 &M0 &N6 &P1 &R1 &S0 &T5 &U0&Y1 S00=001 S02=043 S03=013 S04=010 S05=008 S06=004 S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000 S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001 S41=000 S42=000 Set the configuration at the Host Modem and site Modem to the same configuration as shown above. Take out any initialization strings you may have added in windows “ Phone and Extra Settings” dialogue. Select “Change Default Preferences” in the same dialogue and change the defaults to port speed 9600, Data Protocol to Standard EC, Compression disabled, and Flow Control to none. Make sure in the Modem properties dialogue to Maximum Post Speed is set to 9600 baud. This needs to be performed for the Host Modem and Site Modem. Switch settings 1, 5, 6, 7 are in the “UP” position. Note: Non - NPR Dial Note: US Robotics 56k faxmodem V92 and V90 standard technologies PN:USR5686E
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC INET
1595 Views

Serial Communication with Xenta Units (511, 527, 911, 913):

Issue Serial Communication with Xenta Units (511, 527, 911, 913): Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Cause Incorrect cables can cause improper ground references between the PC and the Xenta unit, which will disable serial communication. Resolution The Xenta units that utilize a web interface all have a certain amount of setup that is done with a direct serial connection via HyperTerminal. This communication however can be problematic at times due to grounding between the Xenta unit and the computer. If both devices do not share a common earth ground reference, then communication will not occur at all. There will be no indication that either side is receiving the transmissions from other device. This is most commonly encountered when using the incorrect cable since the proper cable provides a conductor for ground and thus a common ground reference. An OP panel cable is not the proper cable to use in such a situation. Instead you should be using the cables found in the TAC Xenta programming Serial Kit. If you are using a cable made by someone other then TAC the most likely cause is your cable having the improper or insufficient connections. When stuck in a situation where the proper cable is not available and working with a laptop computer we recommend that you plug the computer’s power supply in preferably to the same power supply as the controller to try to establish the common earth ground. Any other attempts to stabilize the differing grounds will be at your own risk.
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
1970 Views

New Door attribute 'Valid Attempt' added in Cyberstation 2.0

Issue In versions of Cyberstation prior to 2.0 there was no way to determine if a valid attempt had been processed by the access engine in the controller before granting access to the door. This limitation made it impossible to implement custom access control sequences such as 'Two-Man Rule' or 'Man Trap' sequence unless the door was configured WITHOUT a door switch. Not having a door switch configured in the door made the implementation awkward as well as less secure, since the status of the door (Closed/Open) could not be determined. Product Line Andover Continuum Environment CyberStation ACX57xx controller CX9680 controller Cause Door 'Valid Attempt' flag not available before has been added to Continuum in Cyberstation 2.0, ACX57xx 1.100042 and CX9680 2.100042 Both the new version of Cyberstation as well as the new version of the controller firmware are required to get the new functionality. Resolution In order to improve the physical access control functionality in Continuum a new flag has been added to the door object. The name of the new flag is 'ValidAttempt' The value of 'ValidAttempt' is set to true when the access engine has processed a credential presented at the door (card or card & PIN) and has determined the credential can be granted access to the door. The value of the 'ValidAttempt' flag is reset to false after one scan. HOW IS 'ValidAttempt' DIFFERENT FROM 'ValidAccess'? When a door is configured with a door switch 'ValidAttempt' is set to true immediately after the access engine validates the credentials, determines that they are valid and  grants access by unlocking the door, the 'ValidAccess' flag will remain FALSE until the person gains access by opening the door as detected via the door switch. Click HERE to see a sample program demonstrating the use of the new 'Valid Attempt' functionality. In this example a bank has specified that access to the bank's vault must follow these rules: Not one is to be allowed alone in the vault. Access to the vault is by two people at a time, no more than two people are allowed in the vault. Vault's door must be configured with door switch in order to alarm on forced entry as well as door ajar.
View full article
Picard Product_Support
‎2018-09-10 02:28 PM

Labels:
  • Andover Continuum
1636 Views

LonMaker 3.1 "Re-synch CPs" corrupts template configuration parameters and some Xenta 100s

Issue LonMaker 3.1 re-synch CPs causes the template configuration parameter settings & some Xenta 100s to be corrupted. Controllers subsequently modified by LonMaker can also be corrupted. Environment LonMaker 3.1 Xenta 100 series controllers, Revision 1.2X Cause LonMaker 3.1 handles this operation differently than 3.0. At one point we recommended that you avoid "Reset device to default values" and "Set device template defaults from device" commands, but "Upload values from device" was ok. We've since learned that any resynch CPs command can cause problems. Resolution Until this is changed in a future revision, don't do ANY resynch CPs command. (This does not refer to resynching the Lonmaker drawing and the database. Those operations work correctly and are necessary to construct your LNS network.)
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
1092 Views

"Completion event failure" or "Waiting for device to restart" when downloading a commissioned Xenta controller

Issue "Completion event failure" and/or "Waiting for unit to restart" errors are received when attempting to download a controller which has already been commissioned and contains an existing Menta application. Product Line TAC Vista Environment LNS Network Xenta Programmable controllers Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B System Plug-in Cause The controller is busy responding to all other requests for communication and is not able to focus solely on the download. Resolution Before downloading, right-click on the controller and select Manage Set the node status to offline Download the controller Set the node status back to online. Alternatively, Before downloading, de-commission the unit. Select “Preserve neuron ID" to allow the plug-in to communicate with the controller and to avoid having to re-enter the ID or service pin. Download the controller Re-commission the device. This will prevent the controller from performing other communication while trying to receive the download and thus being unable to keep up.
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
2319 Views

Find all defined Holiday charts using the TAC Vista 4.20 editor

Issue Problems finding all defined Holiday charts using the TAC Vista 4.20 editor Environment TAC Vista 4.2 Time Schedules Holiday Charts Cause Find all holiday charts to review scheduled holidays for the year. Resolution There is a feature in the time schedule editor that shows all schedules in a table format instead of a the calendar format. Press CTRL + SHIFT + D keys while the editor is open you will be able to edit all time schedules in one table.
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
1168 Views

"No license for LonWorks communication" with TAC Vista Server LE

Issue "No license for LonWorks communication" with TAC Vista Server LE Product Line TAC Vista Environment TAC Vista Server LE (LE= Limited Edition which has no Webstation or multiserver functionality) Cause If TAC Vista Webstation is installed on a TAC Vista Server LE machine, Lon communications will not work correctly. It will work for 10 minutes then an alarm message appears, "No license for LonWorks communication," and all communication with the Lon network will stop. Resolution Uninstall Webstation Related Articles: "No license for LonWorks communication" error when using a non LE dongle. "No license for LonWorks communication" - LonMaker Recovery Folder "No license for LonWorks communication" error message in Classic Network. "No license for LonWorks communication" Error in Windows 2008 Server X64 "No license for LonWorks communication" in Vista Workstation TACOS startup delay utility
View full article
Picard Product_Support
‎2018-09-06 10:26 PM

Last Updated: Administrator CraigEl Administrator ‎2022-08-08 11:42 PM

Labels:
  • TAC Vista
1938 Views

Intermittent "Completion Event Failure"

Issue Intermittent "Completion Event Failure" Xenta controllers go offline and come back online randomly Environment Vista Workstation LNS Database LonMaker / NL220 Cause Completion event failure can occur for many reasons: not using Lon cable terminators, too much network traffic, "acknowledged" type SNVT bindings to a node, etc. Resolution "One to many" bindings set as acknowledged can cause data storms, download failures, completion event failures, X'ed values in graphics, and communication problems because controllers are busy re-sending information. The reason the controllers might be resending is because they did not get a response from one of the recipients or did not get a response in time. It then resends the packet to all of the recipients, not just the unresponsive node, and waits for acknowledgments from all of them. If one of them is offline, there will be a lot of unnecessary network traffic being generated. When "one to many" bindings are required it is almost always preferable to select unacknowledged or repeated as the binding type. Note that the default binding type for programmable controllers is acknowledged. If you still have problems with completion event failures after making sure that the network is correct, you can change the number of retries in the Network object. In TAC Vista Workstation, right click on the Lonworks Network object, go to Properties, select the Timer tab, under Networks timer change the retry from 2 (default) to 4. If using LonMaker, right click on the LNS Network Interface, go to Properties, select the time tab, set the Non Group Receive Timer to the recommended 6144ms. If NL220 is being used, double click the LNS Network Interface, go to the Network tab, change the Non Group Timer to the recommended selection 11 - 6.144s.
View full article
Picard Product_Support
‎2018-09-06 03:28 PM

Labels:
  • TAC Vista
1902 Views

Understanding how the Series 2000 NetPlus Router (NPR) functions in a corporate WAN / LAN environment.

Issue Understanding how the NPR functions in a corporate WAN / LAN environment NPR network Issues What information can we provide to IT (MIS) departments that will explain what the NPR is doing on their network. Product Line TAC INET Environment I/NET Seven Series 2000 NetPlus Router (NPR) Cause This advisory discusses the interaction of a Series 2000 NetPlus Router (NPR) with a corporate LAN/WAN. It is intended to alleviate any concerns MIS personnel may have regarding Ethernet network loading or LAN/WAN security.  Resolution For information on the Series 2000 NetPlus Router (NPR) when used on a corporate LAN / WAN refer to the attached Customer Advisory CA-2004-01.  This advisory includes more detailed information of the following topics: The NetPlus Router and Dial Security Protocols Packet Routing TCP/IP Communication Network exposure I/NET Ethernet Network Loading Network Utilization The NetPlus Router and Network Configurations Network Configuration for Proxy ARP:
View full article
Picard Product_Support
‎2018-09-06 10:28 PM

Last Updated: Administrator DavidFisher Administrator ‎2020-08-13 07:51 AM

Labels:
  • TAC INET
1994 Views
  • « Previous
    • 1
    • …
    • 486
    • 487
    • 488
    • …
    • 508
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of