Building Automation Knowledge Base

Issue Does the Niagara R2 Transition Tool convert graphics? Environment Niagara R2 StruxureWare Building Operation Cause Product inquiry Resolution The tool does not convert graphical images.  It does convert bindings to inputs of a GxPage.  See the R2 Transition Guide (F-27835) for more details.  An excerpt from the guide follows: 3.4.3 GxPage The TAC I/A Series R2 GxPage object is converted to a Building Operation Graphic object. The converted Graphic object contains a Dynamic Text object for each dynamic Gx object at the coordinates of the corresponding Gx object from the GxPage. The Dynamic Text objects in the Building Operation Graphic are named to match the corresponding Gx objects from the GxPage. Graphical images from the GxPage are not converted to the Building Operation database. Bindings to inputs of the GxPage are converted to the Building Operation database as links to the corresponding Dynamic Text objects within the converted Graphic.

Issue Niagara R2 Transition Tool list of R2 Functionality that transitions and does not transition Product Line EcoStruxure Building Operation, TAC IA Series Environment Niagara R2 StruxureWare Building Operation Cause Quick Reference Resolution From page 15 of the R2 Transition Tool Guide (F-27835): TAC I/A Series R2 Functionality That is Transitioned Certain functionality is transitioned to Building Operation: Common control functions BACnet/IP network BACnet MS/TP networks 1 and 2 BACnet MS/TP networks 3 and 4 as routed networks BACnet device objects BACnet shadow objects Container and object tree structure LonWorks Service LonWorks networks LonWorks device objects V2.x Standard MNL LON devices V3.x Standard MNL LON devices V4.x Standard MNL LON devices and associated application files MNL-800 LON devices and associated application files R2 Local LON Device SNVTs Many type conversion, LON multiplexer and demultiplexer objects IbsASDNetwork Service ASD network ASD Device objects TAC I/A Series R2 Functionality Not Transitioned Not all UNC functionality can be transitioned to Building Operation. This functionality is listed in the Objects report. Functionality that is not transitioned includes: BACnet Ethernet network User accounts Address book Security Trigger mechanisms TRIPL program object runtime Object bundling Command objects Right-click commands Communications other than BACnet, ASD, or LonWorks Configurable routers and repeaters LON manufacturer specific control and conversion objects External LON Network Management Tool support UNC physical points (UNC-410 NDIO)

Issue Bindings on every I/NET point in a converted graphic show the Server 1 instead of the correct server name Environment StuxureWare Building Operation Workstation I/NET 2.42 or higher Cause The INET Interface path parameter set in the Export INET Graphics to TGML converter does not revert to default after each conversion.   If the parameter is set to: /Server 1/INET Interface All binds will use that path even if the Server is named 'Building 1' Resolution OPTION 1 - Reconvert Graphics Change the INET Interface path to reflect the correct location. The most common is: ~/INET Interface The '~' symbol points the remainder of the path to the Server that the user is logged into during the import. If the user is not logged into the correct server, this may cause errors. INET Interface is the default name of the I/Net Interface but can be changed. For a site where the I/NET interface is named 'INET' and the Server is name 'Enterprise Server' the INET interface path could be set to: /Enterprise Server/INET OR ~/INET Option 2 - Change Server Name If every path on the I/NET interface references the incorrect server name: Change the Server Name to match the bindings Verify that the bindings now function with the matching Server Name Change the Server Name back to the desired name. The bindings should follow the name change.

Issue Want to make a phone call and send a voice message when in an alarm condition. Environment Alarm actions, ES, AS Cyberstation b3 controllers Cause There is no option within SBO or Cyberstation to record or send a voice message on alarm. Resolution To send a voice message when an alarm conditions is detected a third party Autodialler will be required. Autodiallers are available as add on's to the security alarm panels, they have digital inputs that when active can make a call to one or more numbers and send out a pre-recorded voice message. The products are usually sold for a specific country with the appropriate telecoms approvals for the location. An example of this type of product is: http://www.coopersecurity.co.uk/products/productsindex.aspx?intProductID=209&intTab=0   Within the controllers Script or Plain English programming the alarm condition can be detected and a digital output relay switched to trigger the autodialler to make the phone call.

Issue Unable to use Windows domain login to WebReports. Environment StruxureWare Building Operation WebReports Cause Windows domain login is not currently a feature that can be used with WebReports. Resolution The use of Windows domain login to WebReports has been entered as a future enhancement request but it is not currently assigned to a version.  UPDATE: As of EBO 2.0 the change request has NOT yet been implemented.

Issue In for example TAC Vista it was possible to specify the subnet/node address when adding a Lon device, is it possible to do this in any way in StruxureWare Building Operation(SBO)? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation version 1.6.1 and earlier Cause In version 1.6.1, this is not possible. Resolution The plan is to add this functionality to SBO version 1.7.

Issue When using the SmartStruxure Interface, is it necessary to configure any DCOM or firewall settings to run TAC Vista and SmartStruxure on different computers? What protocol is used for communication between the SmartStruxure interface for TAC Vista and the ES? Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista server TAC Vista SmartStruxure Interface SmartStruxure Enterprise Server (ES) Cause Communication issues between interface and SBO Resolution Only HTTP/HTTPS are used. You can configure the interface to use only one of the protocols. You can also configure what ports to use.

Issue Tips to speed up saved searches in StruxureWare Building Operation Product Line EcoStruxure Building Operation Environment StruxureWare Workstation Cause Searches take a large set of objects and check them against text matching and then against conditions. The more you can eliminate before checking text or conditions the better. Resolution Whenever possible use the following methods to speed up searches Use the 'In folder' field to avoid searching too large a section of the system Do not include properties or sub-servers when they are not needed Specify the smallest subset of type you are able to. For example, if you only want Extended Trend Logs, do not use the Base Trend Log object.

Issue When installing SE7000/SE8000 Room Controllers to connect them to a BACnet MS/TP network, multiple issues can arise: Leaving the Room Controller's COM address at 254 (default value out of the box) will make the room controller undiscoverable by the front end. Choosing a Com address value between 128 to 253 will cause the front end system to convert the com address to 127, causing duplicates when working with multiple Room Controllers. Room controllers with COM address set to 0 will prevent the front end from discovering any devices Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Other Environment SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Viconics branding VT8000 Series SE7000 Series Controllers, VT7000 Series Controllers, 7600, 7300, 7200 Cause Master devices, those who participate in the token-passing protocol, must be addressed from 1 to 127. Addresses from 128 to 253 are reserved for slaves who do not participate in the token passing; however, they can occupy lower addresses as well. Resolution COM address must be changed to a value in the range of 1-127.

Issue Unable to control an I/NET DO object from a TGML graphic in HTML5, works in Workstation and Java based webstation Environment WebStation Cause The data type may not be correct.  The value should be written to PvControl as either a 0 or a 1.  If this is set as a string data type, Workstation can correct for this error, but HTML5 is less forgiving. Resolution locate the line of javascript where you write the value to the bind. this is typically a setValue(bind, value) function. bind = the full bind name of the pvControl binding. value = the value that is intended to be written to the pvControl bind. One line before the setValue command, enter the line " parseFloat(value)"  - This will convert that value to float. If the value is a 0 or a 1, the setValue command will now correctly set the I/NET value.

Issue Is it supported to do an export from for example StruxureWare Building Operation version1.4 and import into version 1.6? Environment StruxureWare Building Operation Cause It is always allowed to export from an earlier version and import to a later version but not the opposite way. With one exception in StruxureWare Building Operation version 1.7 exports from version 1.0, 1.1 and 1.2 will not be supported. The workaround if having a export file this old is to import it in version 1.6 and then export from there to 1.7. Resolution It is allowed to export from an earlier version and import to a later version but not the opposite way

Issue When trying to upgrade the database, the following error occurs: ESDatabaseUpgradePrepare returned: -1 Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause There is an issue with System default workspace_copy in StruxureWare Building Operation v1.4 that can cause an upgrade to fail. When the ES Installer fails  ("ESDatabaseUpgradePrepare returned: -1"), you have to localize the "dump.log" file on disk: C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.5\Enterprise Server\db_backup\dump\dump.log and check if this file contains an error message in this style: WARNING:　Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Cannot find declared instance in parents type." and then this: ERROR: Exception encountered while reading db objects or writing objects to dump file: RecoverableException: d:\dev\rb-dev-dbexport142-system\source\packages\commons\components\C3Po\utilities\impex\source\ImpexContext.cpp(248) Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Object is not populated with a declared instance template!" NOTE: In this example we use the domain name "Builders" and workspace name "System default workspace_copy" in your case this names can be different since it is a user that creates and names this instance. Resolution As you can see in the Error above ""~/System/Domains/Builders/Workspaces/System default workspace_copy"," the issue lies with System default workspace_copy that is related to the domain "Builders".   The copy paste issue has corrupted the workspace and only way is to remove the whole domain "Builders" and then upgrade. In your case the domain name and the workspace name can be something different since this is a name you choose when creating a domain and/or a workspace. For now we do not have a fix for this defect but the above workaround is valid.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue How do I put a different application in an existing MNL controller under an AS? Environment AS with MNL controllers Cause An incorrect application has been installed in a device. Resolution First, the correct application must exist in the WorkPlace Tech editor list.   Expand the System Tree to expose the MNL device to be changed and the Application file under it.  Right click on Application and select delete.  Now right click on the MNL controller select MNL and Assign application and assign the correct application from the list. Once assigned right click on the controller select MNL and select Download application.

Issue Even though the correct settings are defined in Device Administrator, the Automation Server will appear red indicating that it is not possible to connect to it. Product Line EcoStruxure Building Operation Environment AS Device Administrator Cause Some special characters are not supported in some positions before version 1.6.0. For example, the password admi$n would work in Workstation, but not in Device Administrator. The password admin$ would however work. Furthermore, after 3 login attempts the account will be blocked. Resolution Change the admin password to something simple like "admin" or "password" Reboot the AS, or wait 30 minutes Connect with Device Administrator

Issue When editing a Script program, it seems that the Script editor is opening and the Script editor icon is shown in the task bar, but the editor is not visible Product Line EcoStruxure Building Operation Environment Script editor Cause At some point, the Script editor has been opened on a secondary monitor connected to the PC. The last location of the editor is saved in a setting file, and when opening the editor at a later stage not having the secondary monitor, the editor will open outside the visible area. Resolution With a text editor, edit the user.settings file located in: %appdata%\Schneider Electric StruxureWare\Script Editor\1.6.1.5000 (In this case it's for version 1.6.1.5000) In the top, locate the entry "Left" and change what ever value is written to 0 In the top, locate the entry "Top" and change what ever value is written to 0 Save the file

Issue In the conversion log when upgrading database, the following warning is logged: Invalid value for ProgramID in the object, "~/LonWorks Local FT-10 Interface/Your Network/Controller Name/IO/IO Module Name". The default value has been applied. Product Line EcoStruxure Building Operation Environment AS Device administrator Cause TAC Xenta IO modules of the model 411/421 does not have an application ID populated in the properties. All other IO modules do. The upgrade sees this as missing information. Resolution You can ignore this if the module is a TAC Xenta IO 411/412.

Issue When editing a TGML error A generic error occurred in GDI+ appears Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista StruxureWare Building Operation TGML Graphic editor Cause This issue occurs after you install security update 3045171. You experience a crash when you use Windows GDI+ to create text outline-based path objects on a computer that is running Windows 7 Service Pack 1 (SP1) or an earlier version of Windows. Resolution Download the patch below from Microsoft https://support.microsoft.com/en-us/kb/3065979 It has been noted that this patch do not solves all the issues, if you still have issues with other applications uninstall the security update KB3045171.

Issue Logging on to IPM from the web and the default password is not recognized. An error comes up saying Invalid user. Product Line EcoStruxure Building Operation, TAC INET Environment StruxureWare Building Operation, I/Net Cause The default password can be used on the I/Net side but it is not being recognized when logging in from the StruxureWare IPM. Resolution To resolve this issue, the following step needs to be followed: From the original installation folder, find and unzip the Sboscripts.zip from ‘\InetWeb\UpdateScript' folder. Follow the SQL patch delivery process of I/Net. Run 'Sboscripts.exe' on a DOS prompt. Enter the SQL Server Instance name and login credentials for the script to run If the SQL Serve Instance name is not known, open up DBCreate and it would be displayed on the editor, more than likely it would be 'SQLEXPRESS" or blank per the INetDB Configuration. Once the script is complete, launch StruxureWare and enter the default passwords again and it should allow you to successfully log into the program.

Issue Is there a way to restrict user access to WebStation but still allow access to the system through Workstation? Environment Workstation WebStation StruxureWare Building Operation v1.6.1 Cause Requirement to limit access to Enterprise or Automation Servers through Workstation only and to stop users from being able to access the system through WebStation. Resolution User or Group security does not allow for this type of restriction. One method may be to use a Firewall in front of the AS to restrict what/who is able to connect.

Issue After upgrading, the AS is offline in LonMaker. An attempt to commission the AS results in an error shown: "The new program interface does not match the previously defined program interface". Product Line EcoStruxure Building Operation Environment Automation Server Externally Managed LonWorks Network LonMaker Cause There has previously been issues with the structure of the XIF created by the AS. This is corrected in newer versions, but as a result the XIF previously loaded in LonMaker will be different from the actual content in the AS. Resolution Replace the AS in LonMaker uploading the XIF file again from the AS.