Issue Will a certain badge printer, signature pad or capture device work with Continuum? Product Line Andover Continuum Environment CyberStation Cause Certain badge printers. signature pad and cameras that have been tested and approved by ImageWare are supported. Resolution Note: ImageWare is a third party add on for Continuum, all support on compatibility questions should be directed to ImageWare at the following ImageWare Support Link. Please check the EPISuite compatible hardware list to verify whether a badge printer, signature or capture device has been tested by ImageWare. See also current device driver download page. Update as of August 2015 direct from ImageWare Systems EPI Builder Updates NEW QR Code barcode plug-in ImageWare has recently built a plug-in that provides the ability to create QR Code barcodes within EPI 6.x Designer. If you are interested in testing out this update, please let me know and I will provide you with a link for download. Camera Hardware Compatibility List: Canon cameras EOS Rebel XS, EOS Rebel T3, EOS Rebel T5 and EOS Rebel T5i Tested on Windows 7 (32-bit & 64-bit) and Windows 8.1 (64-bit) Requires IWS custom software plug-in to provide direct control and image capture from the client workstation to the camera. Plug-in is licensed and sold per client workstation. Videology cameras 1.3 MP USB Color Box Camera Tested on Windows 7 (32-bit) Camera can be used out of the box with its TWAIN driver (TWAIN data source SFT-10011 REV2.1.18). No additional IWS software plug-in is needed. 5 MP USB 2.0 Camera with Synchronized Flash and Auto Focus (24C708AF) Tested on Windows 7 (32-bit & 64-bit) Test PENDING for Windows 8.1 Camera can be used out of the box with its TWAIN driver (TWAIN driver version 2.1.22). No additional IWS software plug-in is needed. Sony camera (PENDING IWS custom plug-in release) EVI-D70 Pan/Tilt/Zoom Color NTSC Video Camera Tested on Windows 7 (32-bit & 64-bit) and Windows 8.1 (64-bit) IWS custom software plug-in provides direct control and image capture from the client workstation to the camera. Plug-in is licensed and sold per client workstation. Camera requires the dPict Aexeon LT video capture card hardware to be installed within the client workstation. Webcams EPI Builder works with most Webcams with compatible TWAIN drivers. IWS has worked with both the Logitech HD Pro Webcam C910 and C920 camera models. Most webcams can be used out of the box with its TWAIN driver. No additional IWS software plug-in is needed. Signature Pad Hardware Compatibility List: ePad-Ink Signature Pad VP9805 Tested on Windows 7 (32-bit and 64-bit) and 8.1 (64-bit) Requires IWS custom software plug-in to provide direct control and image capture from the client workstation to the device. Plug-in is licensed and sold per client workstation. Topaz SigPlus Signature Pad -L-460-HSB, T-LBK460-HSB-R and T-S571-HSB Tested on Windows 7 (32-bit and 64-bit) Requires IWS custom software plug-in to provide direct control and image capture from the client workstation to the device. Plug-in is licensed and sold per client workstation. NOTES EPI Builder typically supports the generic TWAIN driver, as well as Video For Windows (VFW). Furthermore, EPI also indirectly supports the WIA drivers, which Windows ports internally to the TWAIN driver. Each device manufacturer will provide drivers of some or all of these types with an implementation of their own specific functions. WIA is supported under certain circumstances. In each case the functions that will be present depend on the Manufacturer's implementation of these drivers. If you would like to internally evaluate any IWS EPI capture plug-in, please let me know and I will supply you with a 30 day evaluation license. Printer Hardware Compatibility List: Below are some of the current printers which we have received in house for testing.  Datacard SR300 Tested on Windows 7 Tested Mag encoder Digital Identification EDIsecure DCP360+ Tested on Windows 7 Fargo DTC 4500e Tested on Windows 7 and 8.1 Tested Mag encoder Fargo HDP 5000 Tested on Windows 7 Tested Mag encoder Magicard Rio Pro Duo Tested on Windows 7 and 8.1 Tested Mag encoder Matica Technologies XID 8300 Tested on Windows 7 Tested Mag encoder NiSCA PR-C101 Tested on Windows 7 Tested Mag encoder Zebra ZXP Series 7 Tested on Windows 8.1 (Windows 7 testing is pending) Tested Mag encoder Zebra ZXP Series 8 Tested on Windows 7 and 8.1 Tested Mag encoder IDP SMART-50L M N Tested on Windows 7 and 8.1 Tested Mag encoder POINTMAN USA  Test PENDING for October 2015 NOTE: We have tested other printers on Windows XP and they may be supported in Windows 7 and 8.1 depending on the available drivers. Also, other printer make/models are being used with the EPI software, but we only list printers that we've received in house for testing. If you are interested in having IWS test a specific make/model printer, please let us know and we will try to work with you and the manufacturer to obtain a demo printer in house to run through compatibility testing.

Issue Most recent access events do not appear in door's events tab. Environment CyberStation CX9680 ACX5740/20 CX9702 CX9900 ACX7xx Cause Events recorded with invalid time stamp in the future (i.e year 2089). At some point and for unknown reasons the controller was using a time stamp with the year set to 2089, these events show up first in the door events tab and fill it up. Resolution From a list view of access events delete all events that have a time stamp in the future.

Issue Open BCX1 from BACnet side result in "error reading database table", and can not delete BCX1 from BACnet side Environment Windows XP Continuum 1.93 Cause May be caused by some errors with Device data table in SQL server. Resolution Select "BACnet Devices," right click and then select "delete." Delete the whole folder. Exit Continuum Run Continuum analyzer report Start Continuum, you will find "BACnet  Devices" folder comes in again Right click Root and select " Find New BACnet Device" When you see BCX1 comes in again, select it and do "send to database" Open BCX1 from the BACnet side and no error prompted.

Issue Continuum LAN controller going offline and logging error 0x00006c0f and 0x00006c10. Environment CX9900 CX9640 CX9702 CX9680 ACX5720 ACX5740 Cause The errors 0x00006c0f and 0x00006c10 are typically logged as a pair and indicate the controller has detected an issue with the physical layer of the network. The errors come from the PHY chip in the controller's network interface adapter. The Controller Error Log Tool gives the following text for the error codes: 34 W 12/12/2011 08:57:47.00  0x00006c0f 0x00002600 0x01901848 0x0000c540 0x00000000                                         buffer passed in was too small (LAN_ERR_BUFFER_TOO_SMALL_ERROR) 35 W 12/12/2011 08:57:47.00  0x00006c10 0x00002600 0x019018b0 0x0000c500 0x00000000                                         buffer passed in was invalid for free (LAN_ERR_ALLOCATION_ERROR) Resolution Make sure the ethernet cable is properly inserted at both ends, the ethernet cable may have to be replaced. Determine whether the problem is in the switch/router, move the controller to a different port on the switch/router. Switches/ports have many different ways to be configured and can affect the controllers connection status. If move to a different switch or hub corrects the issue, analyze the configuration of the ports. Although not a common failure, the issue could be in the controller's hardware, the controller may need to be replaced.

Issue How to clear the controller flash backup from the hardware using the reset IP switch. Environment CX9640 CX9680 CX5720/40 Cause Need to remove any backup in flash but has no access to the controller's web page configuration. Resolution Pushing and holding down the controller's reset IP switch for 30 seconds clears any backup of the database in flash in addition to resetting the IP address and ACC node id.

Issue When ordering a new NC2 controller with 64 Nodes limit, is it possible to choose the desired comm port, or is it only port 2? Environment Netcontroller II CX9680 CX9900 CX9940 CX9200 Cause Clarification on Comm port node limit Resolution All controllers (CX9200,CX9400, CX9900, NCII CX9680) support various upper infinet node counts, on all of these CX controllers you can split your infinet controllers in any combination between Comm1 and Comm2. So on a NCII with 64 nodes you could have:  64 controllers on Comm1 or 64 controllers on Comm2 or any split between Comm1 and Comm2 e.g. 30 on Comm1 and 34 on Comm1. It is a total limit for the CX controller. There is the maximum supported network limit of 127 controllers on a Comm port if you have that many nodes enabled.

Issue Need to configure more than one card format not natively supported in Continuum. Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 Cause Documentation Resolution Continuum controllers support up to four (4) custom cards. Custom cards 2-4 are configured in the same way as the first custom card format, the only exception is the name of the magic InfinityNumeric. When creating the InfinityNumeric that contains the array for the card format, use... AccessFormat for the first custom format AccessFormat2 for the second AccessFormat3 for the third AccessFormat4 for the fourth and last one supported.

Issue Original database incorrectly built using an improper collation sequence. Environment Continuum SQL DTS Cause Source database is damaged. Resolution Create new database using Continuum Database Initializer. Use SQL Data Transformation Services (DTS) to transfer the data from the defective database into the new database.

Issue video layout stub error exception pops up when a video layout is triggered to pop up on alarm Exception error: object reference not set to an instance of and object Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause In some cases having a layout populated with 6 or more cameras may show the error. A remote connection opening a video layout at a quick pace can cause this. Resolution If you are using 1.92 upgrade to 1.93 If you are using a remote connection, the same error will not pop up from the local PC.

Issue Needs to swap out B386x to B865x-V controller. Environment b3865 b3865-V b3866 b3866-V b3885 b3885-V Cause Controller needs to be replaced. Resolution The b38xx-V models can be used as direct replacements for existing Continuum VAV controllers on any Continuum BACnet installations (v1.6 and up).

Issue Sample PE program for setting attributes on all objects of a given class in a controller. Environment ALL CX Controllers. Cause The following PE program is a sample of a program that sets the site codes on ALL the doors found in the controller upon the controller power up. Resolution 'This program sets the site codes on all the doors in this controller 'Program is autostart and fallthru 'Program is triggered by the MINUTE system variable '12/16/2011 Abe Meran 'Sample program Datetime LastStartUp Object theDoor INIT:   LastStartUp = PowerUpTime   Goto WAIT1 WAIT1:   If PowerUpTime > LastStartUp then Goto RESET_SITE_CODE RESET_SITE_CODE:   OpenList("Door", theDoor)   While GetObject(theDoor) is Success     If theDoor Site1 = 0 then theDoor Site1 = 1     If theDoor Site2 = 0 then theDoor Site2 = 2     If theDoor Site3 = 0 then theDoor Site3 = 3     If theDoor Site4 = 0 then theDoor Site4 = 4   Endwhile   CloseList(theDoor)   Goto WAIT1 E:   CloseList(theDoor)   Goto WAIT1 Here is another example of a program residing in a CX that sets the site codes on all the doors of all the ACXs under the CX Object theACX Object theDoor Number OK If OpenList("InfinetCtlr", theACX) is Success then   While GetObject(theACX) is Success     If OpenList("Door", theDoor, theACX) is Success then       While GetObject(theDoor) is Success         theDoor Site1 = 1111         theDoor Site2 = 2222         theDoor Site3 = 3333         theDoor Site4 = 4444       Endwhile     CloseList(theDoor)     Endif   Endwhile Endif Goto 2 2:   CloseList(theACX)   CloseList(theDoor) Stop

Issue PE program that locks a door getting disabled with error "Unable to lock door while timed unlock is in effect" or "Unable to lock door while permanent unlock is in effect" Environment CyberStation CX9780 ACX5720 ACX5740 Cause Door has been timed unlock. When a door is unlocked via the PermanentUnlock flag or the Timed Unlock attribute, PE programs are not allowed to re-lock the door. Resolution From the command line print the permanent unlock attribute of the door, if attribute is true re-set it to false. The name of the attribute is PermanentUnlock From the command line print the timed unlock attribute of the door, if attribute is > 0 re-set it to 0 The name of the attribute is TimeUnlock Add a line E to the program to keep it from getting disabled.

Issue When a User logs on to Cyberstation a Graphic can be added to a User to open at logon, can this be done for webClient? Environment Cyberstation webClient Cause The Graphic selected in a User opens on Cyberstation, but does not through webClient logon. Resolution In the User configuration/ Security tab there is a "Default Web Object" field. Select the required graphic panel in this field and when you log on through a webClient browser session this graphic will automatically open.

Issue Will NC2/ACX2 controller warm or cool start after its IP address is changed from the configuration web page? or is it the case that the controller must be reloaded? Environment CX9640 CX9680 ACX5720 ACX5740 Cause Function as designed Resolution Changing the IP address or ACCNetId of a 9640/9680 or ACX5720/40 invalidates the backup in the controller's flash memory. Controller will have to be reloaded from CyberStation after it re-starts.

Issue During extremely high levels of network traffic Ethernet controllers are going offline. Product Line Andover Continuum Environment The following controller versions and above: bCX1 Firmware V4.500065 bCX1-INF Firmware V1.200021 Netcontroller CX9900 V1.530026 Netcontroller II V2.100027 ACX57xx V1.100027 Cause Although the above firmware versions (and higher) all contain a fix to stop the controllers resetting due to excessive traffic levels in a broadcast storm (LAN Errors), they can still be seen to go offline even though they no longer reset and lose their data. Resolution If a controller detects a broadcast storm and receive excessive data traffic that fills up its buffers, then the controller may turn off their receiver to protect themselves and ensure that they do not reset. By doing this it allows the controller to continue controlling and running PE programs as well as retaining the data in the RAM memory. When the storm stops or data traffic levels reduce enough for normal communication to continue, then the controllers will come back online and communicate again to the Workstations and other Ethernet level controllers. Note: A broadcast storm can be generated by incorrect BBMD configuration, i.e. more than 1 device set as a BBMD in one subnet can cause a storm to occur.

Issue How to re-create the default objects such as default list views and alarm enrollments. Environment CyberStation Cause Not known cause Resolution Run the Continuum database initialization utility then go to the server or stand alone tab (depending on your configuration). Tick the Create Default List Views check box and/or any of the other check boxes that create default objects. Make sure the Update Existing Database is selected in the create or update group. Click Continue to update the database and create the default objects.

Issue Can a supervised input be mapped from a b3 and/or an i2 controller up to a numeric in a BCX?   Environment i2  b3 bCX Cause A project will require some supervised inputs on b3 and/or i2 controllers. Can these points be mapped to a bCX? Resolution Be aware that only certain b3 and i2 controllers support the supervised input type. Supervised inputs on these controllers can be mapped via a Plain English program to an InfinityNumeric in a bCX (or other applicable network level controllers). On a v1.93 system with a bcx9640 we mapped a supervised input on an i2800. The InfinityNumeric editor displayed all three supervised states: On, Off, and Trouble.

Issue Reload fails during the programs portion with an error message similar to: Unable to reload attributes. OMS database is currently unavailable, backing up. Environment i2 bCX NC2 Cause A flash backup PE program is set to autostart. As soon as that program loads, it will start to perform a flash backup and any PE programs that have not loaded will not load and the reload will terminate. Resolution Make sure any programs set to automatically backup a controller cannot do so until after a reload is complete.

Issue How to know if schedules did not download. Environment CyberStation Schedules Cause Is it possible to alarm if schedules do not download. Resolution The following idea assumes you use the standard Sunday 12AM download time. In each controller with a schedule create a schedule called MonitorDownload.sch and attached a numeric to it. Toggle that numeric, only on Sundays, to ON at 12:45am and OFF at 1:15am. Write a fallthru program that triggers on hour and execute a check of that numeric only on Sunday at 1am. If it is not ON then trip an alarm - figuring that none of the schedule updates made it to that controller. If you also use the SendEmail capability of the controller this could also act as a check that the workstation (on a standalone) is not communicating (off, network issue, crash, etc) to the controller.

Issue What specification should the Continuum Infinet bus cable meet? Environment Systems using Infinet comm's  with i2 & i1 Infinet controllers. Cause Often an incorrect cable type is used when wiring Infinet devices (Infinet Controllers), unless the correct cable specification is used it is unlikely you will get reliable communications. Resolution Infinet Cable Specifications : Cables used to form the Infinet should conform to the following specifications: Wire Size: 24 AWG Cable Type: Twisted-pair, copper wire, tinned Shield: Braid Nominal Impedance: 120 Ω Velocity of propagation: 78% Capacitance: <12.5 pF/ft between conductors and < 22 pF/ft between the conductor connected to ground and the next conductor.