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View in: "Building Automation Knowledge Base" | Community

1458 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue What code on the HHC sets the controller LAN Baud rate? Environment Handheld Console I/NET LAN Cause Baud rates must match for proper communication. Resolution Press code 6 Press [ENTER]. Press the [INC] or [DEC] to toggle between 9600 and 19,200 baud. Typically the controller LAN baud is 19,200. Refer to the appropriate controller TCON at TCON Number and Title Cross Reference (with links) for more information.

Issue PCU/SLI controller went to Boot State after direct connecting a CBL 072 cable from the controller to a PC/Laptop. Product Line TAC INET Environment PCU SLI CBL072 cable Cause Cable connections have most likely been reversed. Resolution The longer of the two female (9 pin) connectors must plug into the PC. The shorter of the two (9 pin) female connectors connects to the serial port of the controller. Label the connectors for future reference. If this does not correct the problem, check the cable wiring or replace the cable. For pin-out information and illustration on how to connect the cable, refer to the appropriate Controller TCON.

Issue Need to confirm the correct part number to upgrade I/NET Do I need to pay for the I/NET software to upgrade the site? When can I use a SEAT license? What are the rules / definitions for using SEAT / SITE Licenses with I/NET? Product Line TAC INET Environment I/NET Software I/NET 2000 I/NET Seven to 2.4x Cause Confusion with part numbers and license restrictions within I/NET software offering. Resolution Ordering information is usually contained within each of I/NET's Product Announcements. These are found on The Exchange Download Center as well as on Software and Firmware compatibility matrix for older versions of the traditional product lines. When upgrading from a “minor” revision, upgrades from v2.40 are free. All you need is the new version of v2.4x software which can be downloaded at no charge from the Buildings Business Extranet website. To download TAC I/NET Seven software, refer to Downloads and Schneider Electric software, tools, documents, and tips. Upgrades from pre-2.4x versions (i.e. v2.3x and below) are paid upgrades. Standard upgrade prices are the same whether upgrading from I/NET Seven v2.31 or I/NET 2000. When upgrading, all host PCs must be upgraded to the same version. Upgrade / New Ordering part number information can be found in How many software versions of I/NET Seven are there? For information that needs to be provided during the ordering process or if you have an issue with the Site License key refer to License or CD Key Issues. I/NET Seven Software Definitions Site Licenses SEVENHVAC SEVENMAX SEVENSEC Definition of a SITE: “A building or collection of buildings at single or multiple locations owned and operated by ONE end user, upon which I/NET is installed.” Seat License: SEVENSEAT Definition of a SEAT “A license for an additional PC at a SITE as defined above, irrespective of configuration i.e. Remote Client, Filemaster, Equalized Client etc.”

Issue Triggering an alarm or message if a point goes old in I/NET Product Line TAC INET Environment I/NET Cause Need to track or actively monitor points that are frequently found with an Old flag. Resolution Connect to the controller that contains the point you wish to monitor. Create an internal DA or DI point to use as a monitoring point. (Set 0 as normal and 1 as alarm) Add a Calculation extension to this point with this Calculation: OLD(P0) [where P0 is the point you wish to monitor going old] If you wish to use one point to monitor several points that may go old, simply use the OR symbol which is " | ". The expression will look like this: OLD(P0)|OLD(P1)|OLD(P2)... Results: Whenever the monitored point goes old, your internal monitoring point will change to a value of 1. Remember that the calculation only runs once every scan interval so a longer scan interval will delay your results. For further information, read I/NET Indirect Point "Old Data" Filtering Techniques.

Issue Totally remove the existing program from an ASC Product Line TAC INET Environment I/NET Seven All ASC Controllers Cause If an ASC is not working correctly, it may be necessary to replace the existing program and start over with a new database. Resolution Perform a memory clear on the ASC. See Reset the memory in an ASC Controller for detailed instructions. Reload the BIN files (UPD) to the controller. This is done by doing an ASC Update function in the I/NET editor Once the BIN files are loaded, bring the Points up to the Host PC. This is done by doing a MCI Update function in the I/NET editor

Issue Decreasing network performance on TCP/IP layer. Direct Connections seem to work fine Product Line TAC INET Environment I/NET Cause The network may be trying to communicate to IP addresses that do not exist Resolution Set devices to static IP Delete any old or unneeded Reference Hosts from all devices Clear Routing Tables. Both Routers (see Clearing IP address in the 527 routing table) and Workstations (see Viewing the routing tables on a PC using I/NET Seven) Use a network analyser or work with the building IT department to determine if the issue is IP Network Related Splitting Links to DLA will help remove load from routers

Issue Virtual Hand Held Controller on Windows 7 OS Product Line TAC INET Environment I/NET site Cause Virtual HHC failure when using Windows 7 Operating System Resolution Here is a work around for this issue. After doing these steps it will very slow in updating. Only click once and wait, be patient it will work at some point with the HHC buttons. NOTE: The above is unnecessary if using the "new" HHC that comes with 2.44 which also works on Windows 7 64-bit without changing any settings. HHC Setting on Windows 7 Programming a 7798C controller with a Virtual HHC Console Cable Connectivity to I/NET

Issue To re-use a point in an ASC, should one delete it or just edit as needed Product Line TAC INET Environment I/NET Site Cause A point in an ASC needs to be repurposed from its original design. Resolution The point can merely be edited, provided it is available for re-use. Check closely in the functional description of the points in the specific TCON for that controller to ensure this is permitted on the point in question.

Issue What is the correct cable to use to communicate with the NPR 2000 via its serial port? Product Line TAC INET Environment I/NET Site Cause The getting Started book incorrectly specifies that you may connect the com port of the computer to the com port of the NPR 2000 using a standard serial cable. Resolution The correct cables are the same cables used to connect to a 77xx01 emutap, the CBL072. Cable Connectivity to I/NET has more information on this cable.

Issue Drop downs not visible on secondary monitor used with I/NET Product Line TAC INET Environment Windows XP I/NET Seven 2.41 Cause As of 2.41 I/NET is not intended to be a multiple monitor platform Resolution Modify the display settings to configure the monitor with the I/NET display as the primary monitor Upgrade to I/NET 2.41 using Windows 7 as this problem has not been seen with this specific installation Use I/NET on your primary monitor and AMT on your secondary monitor. If it doesn't work, please refer to Drop list of point control in I/NET summary on secondary monitor does not work.

Issue Installing I/NET and Vista on the Same PC Using I/NET with MSDE for File Equalization Product Line TAC INET, TAC Vista Environment I/NET 2.31 with MSDE Vista 5.1.4 with SQL2005 Express Windows XP Cause When Installing I/NET and Vista on the same PC and MSDE is desired for use with I/NET, I/NET must be installed first. If you are not using MSDE, please see Installation guidelines for installing I/NET and Vista on the same PC. Resolution Completely Remove I/NET, Vista and all versions of SQL and MSDE from the system. See Verify in Windows Registry all items are deleted after uninstall of I/NET Seven and MS SQL and How to uninstall and completely remove TAC Vista 5 for more details. Begin the I/NET Installation Select MSDE for the database installation. Complete I/NET and MSDE installation Install Vista Start Vista Server Start I/NET Configure I/NET as a Filemaster Build Database or restore from a backup.

Issue Using anti-passback and the transactions are delayed by 5 (or more) seconds after the actual card is presented to the reader. During this period (while LED is green) no additional transactions are been recorded to AMT Transaction window. As a result of this the anti-passback is not working for the concurrent swipes. The interval time between 2 swipes in the controller is configured to 2 seconds. We have tried changing it to zero, but we are not seeing more than transaction within this period come through to AMT. Product Line TAC INET Environment I/NET Seven 2.xx – with Anti-passback Cause When using anti-passback this is usually caused when you have defined the Door Sense setting in the Door Editor and it is either physically not wired or not working. By default this setting is set to Normally Open. If you have this setting set to normally open or normally closed - the strike will remain energized until the system detects that the door has opened through the sense switch or the strike duration has elapsed, whichever occurs first, the default strike duration setting is 5 seconds. This means any badges that occur during this time are ignored; (only when anti-passback is enabled). Changing the Intercard interval will not make any difference in this situation. Resolution If the door status is not been monitored, you must set the door sense to none. If you are monitoring the door sense then make sure that the door sense activates on each card presentation so that the system recognizes the individual as entering the ‘zone’, therefore allowing the next card to be read. Note: Implementing anti-passback also requires that you define access control zones. When you use Anti-passback in the true sense it is strongly recommended to use the door sense switch, this is to ensure the individual has actually entered that zone. In situations where this is not possible you can tell the system to ignore the door status by setting the door sense to none, it will then assume that the individual has entered the zone and provide the transaction thereof once the strike duration has expired. In this case the door strike must be configured to suit the environment. Anti-passback requires that a door controller have both an entry reader and an exit reader. An elevator door controller will support only an entry reader, and therefore, will not support anti-passback. Refer to TCON 300 Chapter 9 – Access Control Anti-passback section for further information. I/NET Anti-Passback (APB) rules may also be of assistance in setting up Anti-passback.

Issue Replacement of the 7801 TAP. Product Line TAC INET Environment I/NET site with TAP configuration Cause Desire to upgrade or replace the old TAP configuration Resolution First of all, perform a good backup of the existing site. 7770, 7771, 7797, 7801 TAP replacement hardware explains the replacement of several TAP hardware devices. If the site has a 7801 TAP, the Xenta 527 would be a replacement choice. In I/O server instead of Link Type being Direct, it should be None. Then Enable the TCP/IP and put in the credentials for the Xenta 527. In Network Config, save Xenta 527 link Penetrate and save all below the Xenta 527 to DB Configure Host Mask for Host computer, as well as Xenta 527 The site technicians will need to follow the TCONs and manuals for the Xenta to Host pc, including the wiring and Host Computer configuration, and network connection. This is clearly explained. Also, for the sub controllers, Connect to the controller one at a time Select Edit, Controller, Configuration In the Distribution Parameters section, change the selection from Reliable Tap to None. Reset that controller by cycling power or pressing RED reset button Check the transactions window of AMT to ensure events coming in The site engineers/technicians will need to take time and looking through the material and changing out the TAP with a Xenta requires time and concentration so that it is a smooth transition.

Issue Opening a graphic page, selecting an ATS, then modifying it to make changes or just clicking OK, the ATS disappears. Product Line TAC INET Environment I/Net Seven revisions 2.15 and higher but below 2.40. Cause The ATS editor comes up and allows the user to makes changes, once it is done and Okay is selected the ATS itself disappears because there is something on the OS itself that overwrites it. Resolution Uninstall I/NET according to Procedure for uninstalling I/NET Seven on a stand-alone host. Once removed, install I/NET according to Installing I/NET Seven MSDE on new Dell PCs and Laptops. Copy back all relevant pages and go through the sequence again to verify that it has resolved the issue. If the above steps do not work, then upgrade to the latest 2.4x version.

Issue The last 4 inputs on a SCU1280 unit are not working properly. Product Line TAC INET Environment SCU 1200, SCU 1280, SCU 1284 Cause The controller is in single address mode. Resolution The last 4 inputs are activated by making the SCU1280 a 2 station (dual address) unit. Try turning on Dip Switch 6 and see if these inputs start working. For more information, see SCU dip switch 6 for dual station addressing.

Issue Steps to remove I/NET Seven software and SQL database from a stand-alone PC, then install a later version of I/NET Seven Product Line TAC INET Environment I/NET site Cause Need to replace existing I/NET software on a computer. Resolution Remove I/NET Seven and MSDE using the Add & Remove Programs utility in Windows Control Panel. Go to Windows Explorer and delete the I/NET Seven and SQL Microsoft Server folders. Go to the Icon called “My Computer” / Manager / Local Users / User / and delete the file called “INMProxy”. Empty the Windows Recycle Bin before beginning the new install. Check compatibility by using Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue What LAN is at the top of the I/NET structure? Product Line TAC INET Environment I/NET Site Cause What LAN is at the top of the I/NET structure? Resolution The Ethernet LAN is at the top of the I/NET structure and can be used to connect multiple host workstations, via TCP/IP (TCON 209, 1-3). Refer to Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication for further information.

Issue How to change the name of a 527 Link or DLA site Product Line TAC INET Environment I/NET Seven XBuilder Xenta 527 Cause In some versions of I/NET changing the name of a Link name through the I/NET Configuration tool will not work on a Xenta 527. Also, You cannot configure the Name of Link through XBuilder, this must be done as show below. Resolution Before you begin, follow the instructions in How to change the name of a NetPlus Router (NPR) in I/NET. If this fails, or you are performing an initial configuration via XBuilder, use the process below. Connect to the Xenta 527 via a web browser Expand the Configuration folder Expand the Network folder Click on TCP/IP Change the Host Name to the desired link name.

Issue The door strike will not energize upon pressing door release switch. Product Line TAC INET Environment I/NET DPU SCU Cause Multiple Possible Causes - Programming Error Wiring Error Determine Cause Have someone watch the DPU or SCU while you press the exit button. You should see an LED light come on beside the Lock relay. If you do, then you have a wiring issue. If you do not, then you have programming issue. Resolution If you have a Wiring Error Do not assume that because it worked before the wiring is correct Check the voltage on the lock power supply Consult the appropriate TCON to determine that the wiring for the exit button is correct Disconnect the wiring from the DPU/SCU and use a continuity meter to ensure that the exit button is functional. Hard wire the strike to remain unlocked and check that the door can be opened. (if not, repair door hardware) If you have a programming Error Connect to the correct controller Select Edit > Controller > Doors Modify the affected door Ensure that the Door Strike Parameter is set to "Both" Ensure that the Door Release switch is set to either Normally Open or Normally closed Ensure that the Strike Duration is long enough to allow a user to press the exit button and still have time to exit the door. Click OK Select Edit > Summary > Controller Ensure that no door points are in manual control Consult the appropriate TCON to ensure no internal points are taking up needed point addresses. Re-test the door.

Issue MSDE to Full SQL Product Line TAC INET Environment I/NET Seven site Cause Need to Move db from MSDE to Full SQL Resolution Below are the steps to move from your MSDE to a full SQL instance: Make sure your version of I/NET supports Full SQL (check ReadMeSeven.txt file located on the Install CD) Backup all controllers (HVAC and Security) to database Backup MSDE database using DBCreate (Start, Programs, I/NET, DbCreate Utility) If running I/NET as a service, unregserver to stop the service (Running I/NET Seven as a service on Windows) If applicable, demote Equalized Clients(EQ) to StandAlone then demote FileMaster(FM) to Standalone Using Microsoft SQL Management Studio Express create an instance database for INETSeven which I have explained how to do in step 7 In SQL Management Studio Express right click on Databases and select New Database and be sure to name specifically INETdb Using I/NET DbCreate Utility when the login screen appears, connect to the SQL Server (Computer Name Required) you want to use which has full SQL Create a blank I/NET SQL database with proper login credentials Still from DBCreate Utility, restore the database from previous step which is a good backup Re-install I/NET over the top of the existing install so that the StandAlone will use this instance of SQL Have the proper security key information When the install gets to the SQL, select the instance from the SQL database created in step 9 Complete the installation Suggested reboot if necessary and start I/NET Restore SAV files (which is the database, see How to upgrade bin and SAV files in I/NET controllers) to the controllers in the I/NET network so everything is in sync with the db

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What code on the HHC sets the controller LAN Baud rate?

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