Building Automation Knowledge Base

Issue I have an Andover system that I need help with... Can you assist me with my Andover Continuum systems? I have an Andover alarm panel that got wiped out; what is the default IP address? Environment Andover Continuum Cause Phone number and email are not available online. Resolution To contact Schneider Electric for Andover Continuum system support, please visit the Contact Product Support page.

Issue Do not get any values in webstation Bindings in TGML do not work Environment Vista Cyrillic Cause If bindings in TGML contain Cyrillic characters and the operating system installed is set to a language that can not handle Cyrillic (i.e English), the bindings will not show their values. Resolution Set the region and language settings all to the desired language, i.e Russian or Polish. Be sure Webstation is set to handle the language by installing the correct language pack. Edit the TGML and make a small change so you can save again, this time the Cyrillic letters will be understood by Tacos.

Issue Unable to Import/Export objects from/to a Multi Purpose Manager (MPM) Environment SmartStruxure Lite Multi-Purpose Manager Cause The “save to file” button cannot be activated after clicking on “prepare data”.     Resolution The browser being used needs to have Adobe Flash Player plug-in installed. Check if flash player is installed on your computer using the link below. The latest version of Flash Player can also be downloaded from the same page. http://helpx.adobe.com/flash-player.html

Issue How can the size of a program (Lua Script) be seen? Product Line EcoStruxure Building Expert Environment Site with MPM Cause What size is the program? Resolution The size of the script is the size of the exported as a txt file. For a graphical script, convert the graphical script to text format (ignore warning but do not save script otherwise you will lose the ability to edit your graphical script) then save it as txt file. Lua Program Information The CFG1 object of any given Manager can provide detailed information on the average execution time of all the Lua processes in the system (in milliseconds), along with their memory usage and available memory (in bytes). The "Max Size" will never change, since 16MB are always reserved for the Lua tasks. But the "Size Used" is a good indicator of how much memory is currently being used by the Lua tasks. Note that approximately 8MB are used by default. So anything above 8MB will represent the custom Lua programs current memory usage. The "Avg. Execution Time" is the most interesting value. It represents how many milliseconds it took for all Lua programs to complete. When the system is empty (no scripts, no trend logs, nothing) the value should be below 100ms. An average load would be around 500ms and an overloaded system will take above a second (1000ms) to complete all of its tasks.

Issue Error: Failed to replace dbexporter when installing ES 1.5. The error appears when files are being copied to machine. Environment ES Cause Other instance of ES running. Resolution Go in Control Panel\Administrative Tools\Services and make sure there is no Enterprise Server service running.

Issue How update monitors work and how to make an alarm on one Environment StruxureWare Building Operation Cause Check if a LON variable is offline/online Resolution When you have a function block program with a nvo you can right click on it and choose "new - mirrored network variable" When this is done a NVI is created at the local node. You can only create an update monitor for nvi's and this is how you do it. Right click on the created nvi and choose "new - update monitor" Double left click on the nvi to see its attributes, it now has a update monitor. Right click on the variable for the nvi and choose " new - alarm " Choose "variable status alarm" Choose the criteria for the alarm and then create, make sure the  "Trigger when variable is offline" is checked You will now get an alarm when the variable gets offline

Issue Upgrading Reports Server to 1.5 and receiving notification that SQL2008 R2 SP2 is not installed Environment Reports Server Cause Web Reports 1.5 requires that the express version of SQL2008R2 be at SP2, prior to 1.5, the site could use SQL 2008 R2 SP1 or RTM. Resolution Download the update for SQL which installs 2008 R2 SP2 at this link: http://www.microsoft.com/en-us/download/details.aspx?id=30437 Use the File ending in -x64-ENU Run the executable file after it downloads Install StruxureWare WebReports 1.5 using the Upgrade Database option

Issue When opening a G3 graphic page the data points are shown but the graphic itself does not always display. Environment G3, niagara, WorkBench Cause The exact cause has not been determined. Resolution Installing 3.7.106 with the patches or installing 3.7.106.5 corrects this issue.

Issue The SNVT bindings break after replacing a VT6700 Viconic thermostat with a VT7600r, VR76_PIR, SE7600, etc. Environment LonMaker NL220 Schneider Electric SE76XX stats Cause The older VT7600 Viconic thermostat includes the nvoOAT SNVT. On the newer models of the Viconic stats the nvoOAT variable is no longer available. The removal of the nvoOAT variable causes the SNVT table to become unaligned and breaks the existing bindings that had been created. Resolution When replacing a VT7600 thermostat with any new Viconics model the existing SNVT bindings will be broken. It is important to make note of all bindings made to the stat before performing a replace with a newer stat.

Issue The Occ Output on the SC3514E5045 will not fire a 7 volt relay. Environment SC3514E5045 Cause The documentation for the SC3514E5045 is incorrect. Resolution Wire the negative of the relay coil to the Occ output and the positive side to +7vdc.   

Issue Does the MPM have an internal power source to maintain the clock during an extended loss of power? Environment MPM Cause Clock maintenance during a loss of power Resolution The MPM has a Lithium battery that will keep the system clock online/accurate during a power loss. The battery life is very high, however leaving the MPM unplugged for many months will eventually wear out the battery. Units manufactured after week 13 2016 have a super capacitor rather than a battery. The capacitor has a charge time of approximately 5 minutes after which it will provide backup for the RTC for approx. 48 hours

Issue A method of offline database engineering is needed for SmartStruxure.  Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Project Configuration Server (PCS) Cause System integrator wants to engineering expansions and new automation to the site offline. What is the procedure if the client already has the ES and AS devices onsite, but wants to engineer offsite? If not can we only add one AS per project then restore / deploy just the AS and how is point referencing managed on bindings to the original site server? Resolution Beginning with the release 1.5 version of Project Configuration Server(PCS) is a 'deploy once' version, meaning that it allows you to make the first configuration offline. It is a full deployment meaning it may only be the ES or AS or the ES with AS connected. There are no partial deployments with bindings intact with existing servers. For deployment to include bindings between the ES and AS or other devices, they must be added to the initial deployment, which will overwrite existing configuration. Note: the 64 AS limit is a performance issue. 64 fully loaded AS in a project takes a long time to open. Once a server in the PCS project is deployed on site, you cannot deploy it again without manually erasing the database in the online server using the Device Administrator or uninstall and re-install the Enterprise server. Consider the following scenario where an office wishes to use the PCS on a project with staged installation and an ES with 15 AS: Create the ES and all 15 AS in my project. You may not have the project’s communication information because none of the final IP addresses are available. So put them in with 192.168.1.x Configure all of what is needed in 5 of the AS (AS1 – AS5). Configure all of the IO and other objects in another 5 AS (AS6 – AS10) Do nothing with the last 5 AS (AS11-AS15). Create some read references in some of my programs in AS1-AS5 that are referencing objects from AS6 – AS15. Create extended trends and alarms categories at the ES. Create alarms in AS1 - AS5 that use the alarm categories. Go to the site and deploy AS 1 to AS5 (after modifying the communication parameters for those 5 so that you can bring them on line.) The alarm categories will be deployed to the AS in spite of the fact that the PCS would have had them configured as lead and shadows from the ES, which was not deployed. However, there would likely be an offline alarm generated because there was no ES and there might also be a lead/shadow alarm. The alarms will be correctly configured, however, and operational. The references to the objects from AS6 – AS15 will appear as unresolved in the AS1-AS5 reference managers. Go back to the office and finish everything needed in AS6 – AS10 Create graphics at the ES referencing objects from all 15 AS. Create trend charts showing log data from all AS. Create users, domains, workspaces, etc. Go back to the site and adjust the communication parameters for all the remaining 10 AS and for the ES Deploy AS6 - AS10 and the ES. Initially, the AS1-AS5 have empty/wrong communication settings to the ES. It requires a manual “Repair Com-settings” from the user logged on to ES (at the site). When the Com-settings are ok, then the bindings from AS1- AS5 to AS6-AS10 will be resolved after a few minutes. When the Communication settings in AS1-AS5 for the ES are correct, the synchronization for lead/shadow relationships starts updating the alarm categories that we discussed in step 8a. The graphics in the ES will have resolved bindings for objects from AS1 – AS10, but unresolved bindings from AS11-AS15. In fact, they will be resolved to AS1-AS5 even if you haven't corrected the Com-settings in AS1-AS5. The ES knows all the AS. Go back to the office and finish up my work on AS11-AS15. Part of this process is the creation of programs that reference objects in AS1 – AS10. Go to the site and deploy AS11 – AS15. All of the read references to objects from AS1 – AS10 will automatically fix up once the Com-settings for the ES in AS11-AS15 are correct. It might, however,  take a few minutes. All of the references in the ES graphics for AS will be operational.   Further information can be found on Building Operation WebHelp.

Issue When clicking on the Right Click Menu for I/NET Converted TGML Graphic on remote SmartStruxure Workstation, nothing happens even though I/NET has already been installed on this computer and I/O server has been registered as service. Environment SmartStruxure I/NET Seven 2.44a through to 2.48 Remote Workstation Cause On a 32 bit OS and a 64 bit OS machine, the I/NET Converted TGML Graphic are different because I/NET default software installation path is different: 32 bit OS: C:\Program Files\INET Seven\ 64 bit OS: C:\Program Files (x86) \INET Seven\ Since the Right Click Menu calls the I/NET program, if the graphic is converted on 64 bit OS machine on the Server, it will not work on the Client machine with 32 bit OS. And vice versa. Resolution NOTE: This right click menu option will only function when the graphics page is located on an Enterprise Server where a copy of I/NET is installed on the local Workstation. This feature provides access to graphic functions run using the installed I/NET software so will not work when that software is not locally available. It is therefore not available when using WebStation or when viewing graphics located within a SmartX Server. From I/NET version 2.49, this right click menu option will be removed from this editor and NO LONGER be available. there are mixed versions of 32 bit OS and 64 bit OS between ES and Remote Workstation, the I/NET graphics need to be converted on 64 bit OS machine. And then follow the steps below: 1. Manually create C:\Program Files (x86)\INET Seven\ folder on 32 bit OS machine. 2. Uninstall I/NET and reinstall it under the folder created instead of default one. Then the Right Click Menu should work now.

Issue PE Script editor crashes when a WebService is declared in a script program in 1.5 Environment Workstation Cause Product defect. Resolution Ask PSS for SE.SBO.WS-1.5.0.1703-Hotfix

Issue Since the IP address scheme for the site had been changed, trying to start a Webclient session results in 400 bad request error in the browser session. There are no issues when accessing Webclient on the Webserver. Environment WebClient IIS Cause Default Website in IIS is configured with the old IP address. Resolution Set the new IP address in the Properties of the Default Website. Then stop and restart IIS.

Issue In SmartStruxure version 1.5, when editing a graphic or program while having the bindings view open adding, deleting or renaming binds, the bindings view doesn't update with the changes when the change is saved. Manually refreshing the view doesn't update the view either. You need to close the view and open it again. Environment SmartStruxure version 1.5 Workstation Cause This is a bug already reported to Product Support Resolution For the time being there's no fix for this. You need to close and reopen the bindings view after having made changes to the graphic or program.

Issue JACE-645-R2 will not learn BACnet devices on its MSTP trunk and is spewing out the following message in the Application Director. devctl rx frame failed: No error java.lang.RuntimeException: mstp rcv failed at tridium.nre.qnx.mstp.QnxMstpDriver.rcvFrameJNI(Native Method) at tridium.nre.qnx.mstp.QnxMstpDriver.access$0(QnxMstpDriver.java) at tridium.nre.qnx.mstp.QnxMstpDriver$MstpTrunkListener.run(QnxMstpDriver.java:287) at java.lang.Thread.run(Unknown Source) Environment G3 version 3.8.37 Cause Issue with the platform drivers in G3 (3.8.37) that interface with R2. Resolution Install a clean distribution using 3.6.47 and commission with 3.6.406.

Issue ALARM blocks can be added to an SBO Function Block application, but it is not possible to set delay, priority or alarm text parameters from within the Function Block Editor.  Also, the preceding block is assigned an auto-generated name and public status, if it did not already have a name. Environment SBO 1.5.0 and earlier. Function Block Editor Cause When an alarm block is added to a Function Block program an alarm object is automatically created in the SBO System Tree, below the FB program object.  By default, the alarm object is not visible until the filter 'Show non-presentation objects' is set The public block preceding the alarm block is required so that the alarm object in the System Tree can have a Monitored Variable reference.  The 'Function Block Editor and Menta Editor Difference Guide 04-15010-01' states that 'The function block programs still need the ALARM blocks, but the blocks only serve as inputs and outputs to the alarm functions..'.  This is misleading as you do not need to explicitly create an external alarm object - all the usual alarm properties are available in the automatically generated alarm object, once it is made visible. Resolution Set the System Tree filter to 'Show non-presentation objects'.  Then set the required alarm properties in the displayed alarm object below the FB program object.

Issue Not able to discover the MNB controllers on the MSTP trunk of an AS. However, all MNB controllers on the same AS trunk are discovered in WorkPlace Tech Commissioning Tool. Environment SmartStruxure, AS Cause The negative lead of the MS/TP AS network was shorted to ground. Resolution Examine all MS/TP wiring and correct any grounding issue.

Issue Can other fonts be added to EpiDesigner EpiBuilder? Product Line Andover Continuum Environment EpiBuilder EpiDesigner Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause The method to add fonts to EpiDesigner is needed to use alternate fonts. Resolution Download or install the font that is needed to a folder on Windows Unzip if necessary and then drag and drop the font file(s) into the windows fonts folder and they should automatically install. Here are some Windows instructions for installing manually. https://support.microsoft.com/en-in/help/314960/how-to-install-or-remove-a-font-in-windows After installing the fonts you can open a layout in EpiDesigner and select the newly added font.