Issue
One of the following errors is thrown by the Hasp Key Utility when attempting to update the Continuum License key using the V2C file received from Schneider Electric.
- Invalid Parameter
- Update failed: KeyIdNotFound
Product Line
Andover Continuum
Environment
- Continuum 2.0
- Hasp Key Utility
- License
Cause
The V2C file that was emailed to the customer is corrupted. When Web based email is used to receive the v2c file from Schneider there have been cases where the file is not received in its original form. When this happens the file size of the attachment appears to be correct. When the c2v file is save to a folder on the workstation PC however, the file size reported is 0kb.
Resolution
The solution to this is to use a non-web-based email application like Outlook or Outlook Express.
